5/5
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Places for People estate agents in Edinburgh and Stonehaven
★★★★★
1,812 reviews across 3 offices and 3 platforms
Places for People has three offices, in Edinburgh (two offices) and Stonehaven. Together they have 1,812 reviews on three platforms, rated 3.0 out of 5 overall.
44
Reviews on Google
All 3 offices
10
Reviews on Facebook
Business-wide
1,758
Reviews on Trustpilot
All 3 offices
Our offices
Places for People's three offices, most reviewed first. Each has its own page.
- Places for People Edinburgh (Shrubhill Walk)Shrubhill Walk, EH7 4RB1,791 reviews · 25 on Google (3.6)54 in the last 90 days
- Places for People StonehavenGreenlaw Road, AB39 8AB28 reviews · 19 on Google (4.1)1 in the last 90 days
- Places for People Edinburgh (20 Granton Park Avenue North)20 Granton Park Avenue North, EH5 1GW0 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Places for People office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
FacebookOur experience with Places for People has been disappointing, with poor build quality and subpar aftercare. The finish and management of the site have been lacking, and despite ongoing issues, they are now handing over an unfinished site.
Agent replied · 23 September 2025
Hello We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks Zak
1/5
TrustpilotNo bins emptied for 3 weeks
No bins emptied for 3 weeks, reported multiple times, we have sofas, rats, food everywhere, 2 fire doors have been broken for over 5 weeks now, the car park security gate has been broken for months, i could go on, they happily take your money, but take a very long time to fix things...if they ever do
Agent replied · 23 October 2024
Hi DavidWe’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further.
1/5
TrustpilotDishonest, corrupt, threatening behaviour
1 star is far to generous for this awful company. We have been with this company for over 7 years, there are 3 parts minimum which let them down, 1- communication, 2-repairs and 3- complaints. You can call the customer service center and provide in great detail your problem, less than 45% of this information will be passed on and around 5% will be looked at. Repairs forget having done, we had a leak and it ruined bathroom and kitchen, PFP in turn ruined in excess of £500 worth of our furniture trying to paint a ceiling this mind you took them 6 months to do and around 7 people arrived at different times to "try" and repair, this never got finished and my husband had to finish it with us buying the paint. Housing officers don't know their own policies and procedures, make stuff up as they go along, bully you, threatening tenants they act like the police yet are just a glorified PCSO with zero rights. The complaints system is just as bad as the repairs, the "put it right" stage is 24 hours and never stuck to, stage 1, stage 2 don't think your going to hear from the customer focus team as they seem to have a fear of sorting out complaints. Any large complaints will be left in the hopes you leave it and move on, if you don't they ask you to send it to the housing Ombudsman, its like they want the disgusting backlash they get from them. PFP have been called by the housing Ombudsman:- dishonest, corrupt, threatening behaviour. These are just a few of the bits from them.We have said we will take legal action against them, take them again to the housing Ombudsman and still they can't look after their tenants and properties or complaints and repairs.Going through a tenancy the number of points they fail on each and every day is shocking. They shouldn't be allowed to operate such a broken company. Added today's date as date of experience but it goes far further back than that.
Agent replied · 23 October 2024
Good Afternoon Mrs PowellWe’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further.
5/5
TrustpilotThe whole experiance from start to…
The whole experiance from start to finish was amazing 👏 can't fault anybody or the team of staff I have delt with. Emma who original took all my documents was amazing answered all my questions made sure I understood the process. On to devante who kept me in the loop weekly what was happening and the date I would be moving in brilliant friendly guy. Then Owen and the others who worked hard to get the house ready for my family to move into. Can't thankyou all enough from the the bottom of our hearts a big thankyou your team have all been amazing they are an asset to pfp!!
4/5
TrustpilotI had a good help with different things…
I had a good help with different things when my husband passed away. Still getting support.
5/5
TrustpilotGreat service came at a time that…
Great service came at a time that suited me the gentleman that came was very friendly and professional
1/5
TrustpilotMy grandparents had been tenants since…
My grandparents had been tenants since the early 90's, their son lived with them for 20 years, my grandad passed in 2020 and my nanna 4 months ago, pfp within a week of her passing were trying to get my uncle out of the flat because of the "extra bedroom" they are a disgrace.
Agent replied · 23 October 2024
Hi Tracey, We’re sorry you feel this way, if there’s anything we can do to resolve this or be of any assistance to you please email us at customerfocusteam@placesforpeople.co.uk with details of the problem, your full name and postal address and we’d be happy to investigate it further.Thanks, CG
2/5
TrustpilotJob wasn't finished to a satisfactory…
Job wasn't finished to a satisfactory outcome. Same job been on and of since March, and still not sorted.
Agent replied · 23 October 2024
Hello Eddie, We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, CG
1/5
TrustpilotMonumental Greed
Monumental GreedWe are two blocks of flats called Herlebeck Rise and Monthall Rise in Patterdale Road, Lancaster. In February we became two RTM Companies and took over the management ourselves from RMG (AKA Places for People). We now have a highly professional new Management Company which we are very happy with and would highly recommend this course of action to any residents going through the same nightmare we underwent with RMG.In the last seven years each flat paid RMG a total of £10,000! There are fifteen flats in each block which means that RMG received £300,000. We are a very small estate and just one of tens of thousands under the control of this company. Imagine how much money they and their parent company, Places for People, make in a year! No wonder their bosses are multi-millionaires!!!We would prefer not to write this review as the memories it evokes are painful to recall but since leaving RMG/PFP behind they have continued to harass certain residents for money, threatening and I quote: YOUR HOME MAY BE AT RISK IF YOU FAIL TO MAKE PAYMENTS RELATING TO YOUR CONTRACTUAL OCCUPATION OF YOUR PROPERTY.This comes from a so-called SOCIAL Housing Company which is supposed to help people with finding homes! In April 2023 our monthly service charges rose from £150.90 to £178.54, an extra £27.64 per flat. This is an annual increase of £331.68 per flat and a total of £9,950.40 EXTRA from the two blocks. In addition to all this extra money, in October 2023 they demanded a further £131.40 from the Monthall residents and £752.92 from the Herlebeck residents. This is a total of £13,264.80.One of our residents was told over the phone that the service charge would have gone up to £208 in April 2024 if we had remained under their control. However, I cannot verify that but it sounds quite plausible.For this sort of money, we ought to be living in immaculate, palatial looking buildings but instead they are dilapidated with paint peeling off the walls, leaks in the roof due to decades of neglect, discoloured ceiling tiles and stained threadbare carpets in the common areas. We have been given some horrendous estimates for roof repairs since Places for People did not honour their contractual obligations and we will probably have to take them to the property tribunal.Under our new management company the service charge payments did not go up in April and each block is saving approximately £2,000 per month. Now that we are freed from contractors like Rescom Ltd, Form Communal and Beara Properties we are getting jobs done at fair and reasonable prices, we can shop around and get quotes and the jobs are done PROPERLY and on time.If you want rid yourselves from the yoke of these people, please get in touch with us and we will help you every step of the way.We have two ghastly roof sagas to relate which will follow this review later. We hope these will be read by solicitors as they are both extremely serious and very distressing for the residents who were so badly affected. Watch this space!
Agent replied · 23 November 2024
Good Morning, Thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further. Alternatively you can contact us on 01772 667002.Thanks, Samantha.
4/5
TrustpilotPlaces For People - Kitchen Light Repair
Places For People attended our property to repair our celing light fitting. Turned out it needed replacing. The operatives did the job smoothly and efficiently, and were very polite.
5/5
Trustpilotreliable.
Always ready to help.
2/5
TrustpilotAwful if you want any repairs doing…
Awful if you want any repairs doing properly. No respect for long term tenants. We just get forgotten about!! It does not matter if you have always paid rent on time. But the worst area is the area run by trade manager for garden fence repairs/joinery/kitchen fittings. This area must be costing the company thousands of pounds. Their work is shoddy, the men can be unprofessional and rude. They cancel appointments the morning of the repair, they send numerous men separate times to look at the same work. I have been waiting since earlier on in the year for my patio to be repaired, it was meant to be finished beginning of September as per complaints resolution. But surprise surprise, the workmen who have looked at it twice now say it’s too big of a job. it is so dangerous for my 1 year old grandson who lives with me. Such a shame, so much could be done better. I believed I was being helped and listened to until this last time I was let down. It’s clear places for people do not follow complaints procedures. I’m upset, disheartened and disappointed to be honest. I wish this was not still impacting my mental health, it is ridiculous and unfair.
Agent replied · 23 October 2024
Hello Sarah,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanksZ.R
5/5
TrustpilotVery efficient very polite
1/5
TrustpilotSub standard living conditions
Sub standard living conditions, litter, graffti, flytipping, anti social behaviour not inforcedDisregard for their own policies causing mental stress for other residentsCharging for services not completed
Agent replied · 23 October 2024
Hello David,We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right! If you would like to email us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of your issue, our team would be happy to investigate it further. Many thanks, CG
5/5
TrustpilotHelpful friendly quick
5/5
TrustpilotI have lived in this flat for 27 years…
I have lived in this flat for 27 years and have not had a problem with the landlords services. We pay for this service and it’s money well spent
5/5
TrustpilotExcellent
Excellent. Very understanding at all stages of contact. From booking repairs to social issues.Very happy to be with them as a tenant
3/5
TrustpilotWhen I need repairs seen to they are…
When I need repairs seen to they are often done fairly quick.Emergency calls are dealt with very efficiently too.My last housing officer (Catriona Fraser) was the best person I have ever dealt with in housing in over 20 plus years and this includes 2 other council areas.Sadly she has retired and will be missed.I've yet to hear anything from my new officer.The windows and kitchen are extremely outdated but no one seems bothered much just now!I pay my rent on time and I think this should earn me priority status,something I think you should consider for good tenants???What about a weekly/monthly cash draw too.Or even just rewards to appreciate good tenants??I've been with you for over 10 years and hope you want to keep me content by making things better.Hope this email will assist you.
4/5
TrustpilotPersonal impressions
I’m impressed at the way the gardens are maintained however the car park/road on the site badly need repairing.My front door which I think is very old needs replacing as in keeping with the neighbours. Depending how the wind blows when it’s raining it appears to be seeping in and lifting wallpaper. It smells on opening my front door to smell on wet paper on entering the flat.
5/5
TrustpilotVery helpful staff a pleasure to speak…
Very helpful staff a pleasure to speak to and most of the time get things done thank you
5/5
TrustpilotPlaces for people are the best…
Places for people are the best landlords I've ever had so caring about all their tenants if you need anything doing to your property they are out straight away
4/5
TrustpilotNothing much
1/5
TrustpilotNobody seems to listen to my concerns
Agent replied · 23 October 2024
Good morning Malcolm, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, SD
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Questions about Places for People
Which Places for People office has the most reviews?
Edinburgh (Shrubhill Walk) has the most, with 1,791 reviews rated 3.0 out of 5, followed by Stonehaven with 28.
Where are the Places for People offices?
The three Places for People offices, by town:
- Edinburgh (20 Granton Park Avenue North): 20 Granton Park Avenue North, Edinburgh, EH5 1GW
- Edinburgh (Shrubhill Walk): Shrubhill Walk, Edinburgh, EH7 4RB
- Stonehaven: Greenlaw Road, Stonehaven, AB39 8AB
