Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotUnprofessonal and poor service
This review is regarding one of the companies that is part of the Places for People group, RMG. RMG have no interest in providing a professional service to their clients. They are paid a management fee, but in my experience in dealing with them since July 2023, they do very little.The Property Manager, seems to either ignore emails/requests or only acts on such requests after constant hounding from me. It's not only rude it is unprofessional to constantly ignore requests/address issues.This is no way to treat clients, whom without, RMG would not have a business. The call handlers that take the calls are always friendly and helpful, and unfortunately they are the ones that have to deal with unhappy clients. Do Places for People also they think it is acceptable to allow this unprofessional behaviour and service to continue?
MC · 24 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 27 December 2024
Good morning Melissa, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, KL
★★★★★ 1/5
TrustpilotUnprofessonal and poor service
This review is regarding one of the companies that is part of the Places for People group, RMG. RMG have no interest in providing a professional service to their clients. They are paid a management fee, but in my experience in dealing with them since July 2023, they do very little.The Property Manager, seems to either ignore emails/requests or only acts on such requests after constant hounding from me. It's not only rude it is unprofessional to constantly ignore requests/address issues.This is no way to treat clients, whom without, RMG would not have a business. The call handlers that take the calls are always friendly and helpful, and unfortunately they are the ones that have to deal with unhappy clients. Do Places for People also they think it is acceptable to allow this unprofessional behaviour and service to continue?
Melissa · 24 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Good morning Melissa, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, KL
★★★★★ 5/5
TrustpilotPlaces for People operatives...........Thank you :)
Places for People operatives are always so polite and respectful, they carry out whatever task they are here to do quickly and efficiently with minimal disruption.
Nicola · 23 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotKind and compassionate housing association
Lovely people all the way through the chain. Made us feel like real people not numbers. Good selectrion process for shared ownership properties, and high quality homes on offer.
Stephen · 23 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotWhen I first notified you of our damp…
When I first notified you of our damp problem, you must be congratulated at your speedy response you took, in attempting to rectify this. However, the remedy provided by 'Envirovent' proved mostly inadequate. The system only worked if the bathroom door,( where the 'continuous' fan operated), was left open at night, and the door to the bedroom was also left open.? Thus keeping a constant movement of fresh air into the sleeping area. This was proven on our vacating the property, by the amount of time, and further work needed throughout the flat, to bring it up to a habitable standard. Hence only 3 Stars.
Mr · 23 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotAwesome
Any problems i have had Places for people have sorted swiftly.
Steven · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotCommunication between Places for people…
Communication between Places for people and other contractor is very slowly.Time for updating repair progress is unsatisfactory.
Mrs · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Good morning , Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, <charlee>
★★★★★ 3/5
TrustpilotNot particularly happy with feedback…
Not particularly happy with feedback about a matter of concern regarding behaviour
Lorraine · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
I am sorry to hear about your disactisfaction of service, if you email customerfocus@placesforpeople.co.uk with your name, address and contact number we will investigate this for you.
★★★★★ 5/5
TrustpilotCould ask for better the help they have…
Could ask for better the help they have given me after having a hard time
Kerry · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotGood service
PFP have been very good, made the whole process very easy and regularly update me, chase repairs and keep in contact to ensure I am settling in well, I have requested various permissions through them since I have moved in and they are always very quick to respond and help out, would recommend them!
Becky · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotTake to long to carry out repairs phone…
Take to long to carry out repairs phone lines always take to long to get through always long queues. Do not keep front of the building in good repair and clean. Grass cutting carried out is a joke looks a right state after gardeners have been. Very bushy and high shrubs planted alongside path way which restricts the pathway no body checks them.
Janice · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good Morning, I am sorry to hear of your disactisfaction of service if you could email customerfocusteam@placesforpeople.co.uk with your address and contact number we can look at this for you.
★★★★★ 5/5
TrustpilotStaff are always there to help with all…
Staff are always there to help with all questions.
ELIZABETH · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 1/5
TrustpilotPoor repairs and cheep parts
This is the 3rd time I have had my biler stop working in the last year and a half. The boiler is over 25 years old and instead of replacing it for a new working boiler they keep patching it. Just spent over an HR on the phone trying to get them to at least fix it. I told the first of many people I spoke to I work full time and I can't be there in the morning as I'll be at work and I can't get the time of. So she booked the appointment at 8am. I then spent an hr on the phone talking to many people about getting the time changed so I was available but all they said is I have to be available for 24hrs... so 24hrs goes up until 5pm when I would be available but they can't change the appointment time. Absolutely poor customer care. So I would have to loose a days pay because they cant arrange a proper appointment. I'm sure if I didn't pay the rent they wouldn't be this slow to help them self. So now I can't get the boiler fixes for another 4 days due to not having time of until Saturday. 4 DAYS WITH NO HOT WATER. how is this possible in modern days. This is not the first time I have had to deal with poor repairs. When I first moved in, it took 4 months to get any heating.. This is fixed now, only thanks to Ryan the election who went out of his way to come back and fix the problem. Without this guy I'd be without hot water all week
Gavin · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 11 June 2024
Good afternoon Gavin, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve been experiencing some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, GS
★★★★★ 5/5
TrustpilotBecci has been brilliant at sorting any…
Becci has been brilliant at sorting any problems we have had with our new home. I cannot thank her enough for all her hard work.
Stephen · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 4/5
TrustpilotGood service but were very slow on our…can do better
Good service but were very slow on our fence repair also we feel forgotten with our neighbours on the state of our windows doors and exterior decorating Cost of rental is fair and the new online service provided is also good
Michael · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotPFP leave old properties behind.
PFP concentrate on building modern new properties in deprived areas, forgetting about the older properties like the one I live in. We get no benefit from the annual rent increase, we get no improvements to our properties. Not recommended for older properties.
Deborah · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks GS
★★★★★ 5/5
TrustpilotI had an excellent experience buying my…
I had an excellent experience buying my shared ownership with Places for People. I love my house and I also found the staff very helpful, especially Donna and Dee. I highly recommend.
Chelsea · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotServices cut Rents up this is not fair…
Services cut Rents up this is not fair to our cliental
Peter · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello Peter,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, CG
★★★★★ 1/5
TrustpilotShort staffed so repairs take up to 3…
Short staffed so repairs take up to 3 months and over. You complain and they take notes then that's the last you hear. Some flats standing empty for weeks and nothing is done. I find this last year it's gone rapidly downhill. The company doesn't seem interested in what the tenants want or have to say and yet they put the rents up each year. It was never like this. There's no pride in the place anymore. It's as if the company just doesn't care as long as the rents are paid. Complete shambles and a total disappointment.
SUSAN · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello Susan,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, CG
★★★★★ 5/5
TrustpilotAbove and beyond expectation!
Service ,care and aftercare has been outstanding from start to finish . Super friendly and approachable staff, communication all the way . Finish on the property is outstanding and they really do think of everything to help you settle .Emma and Arran have been super helpful .Thanks again
Nicola · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotVery reluctant to do repairs
Very reluctant to do repairs , waited about 5yrs to get a bit of fencing repaired, will probably have to wait longer to have a deterioting concrete patio repaired, All you get is , it's on the fencing programme, or it's on the concrete programme, but they don't tell you how long their programme is !
Mr · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello Leslie,We’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks, CG
★★★★★ 5/5
TrustpilotAmazing …
My experience with places for people has been amazing!! They are the best by far. Would highly recommend.
Meds · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 4/5
TrustpilotWorks to be completed
Had to involve the resolutions team to find out why work I was expecting to be done had not been done and when other work would be completed.Now awaiting completion.
Mrs · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello,Thanks for bringing this issue to our attention. We’re sorry that you’ve had a negative experience with us, if you have desired resolution to your current issues then please email us at customerfocusteam@placesforpeople.co.uk. Just make sure to include details of the issue, your full name and postal address. Thank you, CG
★★★★★ 1/5
TrustpilotDisrespectful to disable people
The only thing Places for people care about is your rent being paid in full on time every month. Do not care about your disabled needs. Both my husband and I have disabilities with both of us having blue badges but if We park 1 inch over the line of a very small parking space neighbour complains then housing officer sends a letter saying its Anti social behaviour yet when I asked for a bigger space it was a flat no. The police have been involved with neighbour dispute yet Places for people not willing to change parking spaces even though there are spaces that are not used by any tenants. I am in process of getting advice due to our disabilities
Mrs · 22 October 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 November 2024
Hello Mrs Naylor, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, Raj
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