Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotProperties in complete disrepair
Places for people have declined over the past 3/4yrs. My flat is in disrepair and they have not fixed the issues despite contacting them every single day. I keep getting fobbed off each time stating that Mullens Property group will call me by the end of the day to arrange the repair. I never get a call and the cycle continues. It’s been over 3 years!
Jahmila · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Jahmila, Thank you for bringing this issue to our attention. We’re sorry to hear of the issues you’ve faced in your home and would like to investigate further. We understand that you may have already contacted us regarding this problem, but if you could drop us an email at customerfocusteam@placesforpeople.co.uk with full details, along with your postal address and full name, we’d be happy to find a solution, Thanks, ZS
★★★★★ 5/5
TrustpilotFantastic service
Brian · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
Trustpiloti was pleasantly surprised at ho…
i was pleasantly surprised at how friendly and helpfull your plumber was on his recent visit hope to see him again.
Malcolm · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 2/5
TrustpilotI’ve been here 11 years and badly need…
I’ve been here 11 years and badly need a new kitchen, you seem to have to die or move out to get one. The guttering is never cleaned unless you phone up and ask. The windowsills need painting. The estate is a mess, it was always clean when we had a caretaker, now we have rats.
Mrs · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Janet, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, ZS
★★★★★ 5/5
TrustpilotYou are perfect
When I call the company, they respond to me and provide very good assistance. If I file a complaint about poor or delayed repair, they are cooperative. Also, the employees and engineers who do the repair do their job perfectly.
Miss · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
Trustpilotwould like to extend my heartfelt…
would like to extend my heartfelt greetings to all the staff members I have previously interacted with at your company. I want to express my deep appreciation for the excellent communication and support I have consistently received. During times when I needed assistance with my rent-related matters, your staff encouraged me and provided invaluable support, for which I am truly grateful. Words cannot fully convey how much this meant to me.I would also like to extend a sincere thank you to Places for People for giving me the opportunity to live in my current residence. Over the past years, I have enjoyed a peaceful and secure environment for myself and my children, and for that, I am incredibly thankful.I feel blessed and safe in my home, and I pray for continued blessings upon your team, your company, and Places for People. Your dedication to communication, compassion, and understanding has been exceptional, and I am deeply appreciative of all your efforts.Thank you once again for everything. You are truly amazing in every aspect. sincerely, Mrs. Jarra.
Beatrice · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 2/5
TrustpilotIt was a water leak
It was a water leak. It took two days for a reply. I had to get someone to do an emergency work.
Mr · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon Narinder, Thank you for leaving your feedback. We’re sincerely sorry to hear that you’ve experienced some issues and would like the opportunity to resolve the problem. We appreciate that you’ve possibly already been in contact with us, but if you’d like to discuss this further or raise anything with us, please email us at customerfocusteam@placesforpeople.co.uk, Thanks, ZS
★★★★★ 5/5
TrustpilotVery good service
Abid · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 4/5
TrustpilotAlways prompt at fixing any issues.
Always prompt at fixing any issues.Thank u
Ms · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 4/5
TrustpilotFriendly efficient staff
Rating only, no written review.
Anthony · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 3/5
TrustpilotRoom for improvement
Room for improvement There has been an improvement in the time taken for repairs to be acknowledged but we need some way to report antisocial behaviour and things such as outside doors being regularly left open, thus compromising our safety.
Marian · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 2/5
TrustpilotWaited in for appointment never turned…disappointed
Waited in for appointment never turned up when I phoned was told it was changed and they say Rob called but never heard from him
Lorraine · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Lorraine , Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, If there is anything we can do for this or similar issues please contact us on the below contact details to discuss further. Places For People : 01772667002Thanks, Taylor
★★★★★ 2/5
TrustpilotNo hot water first in the bathroom now…
No hot water first in the bathroom now in the kitchen. Waiting three months for electrical repairs, noisy pump in boiler room next to my bedroom which was installed a week ago, and when I want to bring these issues to the managers attention I’m told “nothing to do with me phone repairs”
Robert · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 11 June 2024
Hello,We are so sorry to hear this. Please could you email us at customerfocusteam@placesforpeople.co.uk with your address and details so the team can look into this for you as soon as possible. Many thanks - JW
★★★★★ 1/5
TrustpilotUnhappy Tenant
It has not been the best time for me living as a tenant of Cotman/Places for People for various reasons. The latest being plagued by rats and not having any support or action. Again I was left too frightened to go out and too frightened to stay in, which I can assure you, was devastating and drove me to despair. Instead of bombarding Places for People it was left to maybe one or two people to do the contacting. Which I thank them for. We were left with no representation for months on end. I could go on but what is the point your tenants wellbeing is obviously not your priority. I would like to thank Jeff Hicks for his telephone call during another episode and I understand he was trying to help wherever he could during this awful period. Thank you again.
Ms · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good Afternoon, Ms S MairWe’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanksSD
★★★★★ 3/5
TrustpilotWater leak
I had a bad leak in my kitchen 4wks ago and I have got to wait till 3rd Oct for new stop dock 2 men looked and said we don't stock them as it's really old we have got to order it in and it took me 2 phone calls to get it sorted and they have also got to look at cupboards as they might have to replace them as well
Ms · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Ms Bosworth,Firstly, thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem and that the leak may now be fixed, but if you are still experiencing issues please contact out Customer Contact Centre on 01772 667002 and they will be able to assist you with this matter. Thank You SD
★★★★★ 5/5
TrustpilotRepair done in good time and polite…
Repair done in good time and polite workman
Val · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotQuick
Quick, friendly response, nothing was to much trouble
Ruth · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 1/5
TrustpilotLack of urgency with repair
Having a issue with damp and mould , so far have had one missed appointment and another appointment booked with another 5 weeks to wait . Date of first letter to inform of repair July 2 2024 , how many months will this go on for ? Please note that I have COPD grade four !! so could really do with this sorting ASAP
Mr · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Mr Keating, Thanks for bringing this issue to our attention, and we’re sorry to hear you’ve had a negative experience with Places for People. We recognise that you’ve possibly bought this issue to our attention through other avenues, but if you could please email us at customerfocusteam@placesforpeople.co.uk with details of your problem, your full name and postal address, our team would be happy to investigate it further, Thanks, R.S
★★★★★ 5/5
TrustpilotEfficient freindly and repair carried…
Efficient freindly and repair carried out effectively
Scott · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
★★★★★ 5/5
TrustpilotPlaces for people are very kind and…
Places for people are very kind and acommodating and the staff who work for them go above and beyond
Mandy · 25 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, we really appreciate you sharing your review of our service. Thank you and kind regards! :) - MG
★★★★★ 5/5
TrustpilotGreat job happy job done well
Rating only, no written review.
Sharon · 24 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hi Sharon, thank you for leaving us a review. We can’t wait to share your 5-star review with our team. They’ll be thrilled! Kind regards - MG
★★★★★ 5/5
TrustpilotThey have Amazing customer service
Mr · 24 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Good afternoon, thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Kind regards - MG
★★★★★ 3/5
TrustpilotI have been waiting ages for repairs to…
I have been waiting ages for repairs to be done. Appointments were made but they were never done.
Gabrielle · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello Gabrielle, firstly, thank you for taking the time to leave us a review. We’re sorry for the issues you’ve been facing in your home. We are aware that you may have already contacted us about this problem, but so we can investigate it further, could you please email us at customerfocusteam@placesforpeople.co.uk with details of your issue, your full name and postal address, Thanks, MG
★★★★★ 3/5
TrustpilotI am a disabled customer and live in a ground floor flat …
I am a disabled customer and live in a ground floor flat with my carers upstairs. I asked for a new side door for better security as the one that is there is not as secure as I would like and rattles in the wind. The person who came to look was very dismissive and told me that places for people would never change it.
Emma · 23 September 2024 · Places for People Edinburgh (Shrubhill Walk)
Agent replied · 23 October 2024
Hello, we’re so sorry to hear of the issues you’ve experienced, and we’d love the opportunity to put things right. So that we can ensure this gets resolved for you can you please contact us at customerfocusteam@placesforpeople.co.uk with your full name, postal address, and further details of the issue, we’d be happy to find a solution. Many thanks - MG
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
