Trusted Agent profile
★★★★★
273 reviews across 3 offices and 3 platforms
PFK has three offices, in Cockermouth, Keswick and Penrith. Together they have 273 reviews on three platforms, rated 4.7 out of 5 overall.
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PFK's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PFK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from start to finish. Chloe did a brilliant job of stepping in and moving the exchange forward when the sale of our property lost a bit of momentum. Good comms throughout with all parties involved. Would highly recommend!
Hi Bruce, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleHighly recommend the team at PFK Whitehaven, Charley went over and above the role of negotiator to get the deal done in what was a challenging house purchase. The whole team were professional and efficient and I would definitely use in the future.
Hi Carmen, thank you for your great review, it is much appreciated. PFK Estate Agency.
5/5
GoogleThe Team at PFK were ALL so very helpful, accommodating & professional in helping with the sale of the house. They ensured that they did all to help & went that extra bit more, to ensure our best interest were met. Thank you so much to all the Team.
Many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleFrom initial assessment , marketing and keeping us as clients informed, the staff at PFK have been excellent. I'd especially like to highlight Julie Wilson and Chloe summerfield for their professionalism and reassuring nature. Many thanks
Hi Mark, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleJulie Wilson in the Cockermouth office dealt with our purchase recently. She and the other members of the team were very efficient, returning calls and emails promptly, and did their utmost to get the deal completed with minimal stress. She was very friendly and easy to work with. Thanks Julie. Gill and Ray Elston
Hi Ray, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleCannot thank Julie Wilson at PFK Cockermouth enough for her 1st class, friendly, professional customer service. She always ensured we were kept informed and worked tirelessly to keep everything on track. Definitely recommend PFK and Julie to anyone considering to sell.
Hi Miss Caley, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleWe swapped estate agents to PFK after a bad experience with one estate agent. We were really pleased with the way they responded to our needs and requests. They were very professional and very knowledgeable about the local market and they managed the viewings for us and gave feedback formally. They acted quickly when an offer came in and liaised with us throughout the process.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI should like to thank all the Whitehaven and Cockermouth team, particularly Charlie, Lesley and Julie for providing such a highly professional, helpful and supportive service throughout the sale of my two properties. Excellent photography and marketing materials matched by knowledgeable advice and ongoing support. I highly recommend PFK estate agency.
Hi Avril, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleWe have had a wonderful service from PFK, Julie has looked after us so well from the outset. Calls and emails have been responded to very quickly, and we have had excellent advice and support throughout our purchase process. Can't recommend PFK Cockermouth enough. Superb.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI had every confidence that Michael and his team would deliver on a time critical brief. The quality marketing, sales presentation and media coverage meant my property sold within the first week. The price point was realistic and the sale process was seamless with plenty of communication and regular updates. I can't recommend this crew highly enough. Under Michael's guidance I have no doubt PFK Cockermouth will continue to flourish.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been thoroughly impressed with Charlie Shaw and PFK. I am buying a place in the Lake District and Charlie's local knowledge, excellent communication and thoroughness have made the process seamless so far. Charlie deals with both simple and more complex queries very efficiently, and in a personable yet professional manner. I would thoroughly recommend PFK Estate Agency in Cockermouth & Whitehaven.
Hi Phil, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleLeslie spent as much time as was needed getting to know our house and understanding our needs and aspirations. She gave us a return call a couple of days later to discuss marketing our property and followed this up with a letter containing all the details discussed. We never experienced any sales pressure at all and have every confidence that PFK will market our house professionally and achieve the best deal for us.
Many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleHaving recently purchased a house through PFK Cockermouth I would like to say how extremely happy I was with their service. Charlie with whom I dealt was very professional but also understanding and supportive. He gave me confidence throughout the process, nothing was to much trouble. Many thanks
Hi Susan, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleWe’ve have just sold our property with PFK, and I would strongly recommend them to anyone interestedly in listing their house. A great combination of support, friendliness and professionalism. Many thanks to the whole Cockermouth team, and particularly to Pauline, for her calm approach to any issue based on her excellent knowledge of the process, and initially Michael, for his very high quality marketing skills and wide understanding of the Cumbrian house market. A great team !
Hi Michael, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
GoogleWe want to thank PFK Cockermouth for their professionalism and kindness throughout the selling process. The journey of selling our house hasn’t been the most straightforward but throughout this time they have offered advice and guidance that has been greatly appreciated and this has resulted in us finding the perfect buyer who we hope loves the house as much as we have! We would like to thank all the staff but a particular shout out to Chloe, who kept us in the loop at every point up to completion. We would not hesitate in recommending this team!
Hi Katie, many thanks for your fantastic review & kind words. Kind regards, PFK Estate Agency.
5/5
TrustpilotFantastic service
Recently sold my house with Rebecca from the Penrirh office. She held together a very problematic chain in a very professional and positive manner. From start to finish she was attentive and calm. i cannot recommend PFK highly enough
Thank you for your kind words! It's very much appreciated. Best wishes, PFK Estate Agency
5/5
TrustpilotThe Best Estate Agency In Cumbria
Brilliant service across the board, especially from the Planning Department, and their Sales Agents have in-depth knowledge of the local market. Highly recommended.
Many thanks for your kind words. Best wishes, PFK.
1/5
TrustpilotWaste of time
Waste of time. Called twice to make appt to view no answer 1st time,left voicemail the second and didn’t receive a return call. Eventually spoke to someone today only to be told the property sold on the previous Saturday 3 days ago. No STC marker on the add although I was asked if I wanted to go on a reserve list so they get a second chance of commission.
5/5
TrustpilotFantastic Service
I recently sold my house through PFK (dealing with Charlie Shaw / Julie Wilson). This was in no way a straight forward sale, there were various issues / difficulties throughout the process due to the chain (which is a common occurrence) however I think had I have sold this house privately / through a agent who does not offer after care I would have been a further 6 months of completion. My house was viewed, valued and on the market within 2 days of booking the appointment (at my wish) I had over 20 viewings scheduled within the first 5 days of my house being on the market and it was sold (STC) within 2 weeks. When the difficulties of the sale began aside from my solicitor dealing with these the agent chased these through, progress chased, dealt with queries and looked to resolve matters as quick as humanly possible to prevent further delays. I had regular updates and if I had any questions, guidance and support offered. All in all a service I couldn’t fault.
5/5
TrustpilotOutstanding service from PFK in Penrith
We have received superb service from PFK in Penrith for what turned out to be quite a complicated house purchase. Emma Bellas, in particular, stands out for making the process as painless as possible - totally professional in her approach, friendly and a superb communicator who is quick to respond to phone calls and emails. She really went the extra mile to make sure our purchase made it through to completion, which despite all the odds it finally did! She is a real credit to the company. Thank you PFK!
1/5
TrustpilotPFK - Carlisle - Officious Branch Manager
The property we bought in Carlisle was being sold through PFK. Due to delays with the chain we ended up having to deal with the PFK Branch Manager. This very officious individual decided to interfere with the excellent service being provided by our Scottish estate agent, by sending in a complaint about them. Luckily she was told where to go as qualified solicitors were dealing with the various transaction. A senior PFK manager phoned to apologise and confirmed the Branch Manager would no longer be dealing with our estate agent.
5/5
TrustpilotMy first experience of selling a property …
My first experience of selling a property and I received excellent service from all the team at the Keswick office. They never made me feel I was a bother although I am sure I was. We were kept updated and the knowledge of the local market proved invaluable. I would recommend them highly.
1/5
TrustpilotUnable to arrange a viewing
I was eager to view a stunning property in the Whitehaven area and filled in all my details to arrange a viewing. After a week of no response, I called the office, provided my details, confirmed I could view on any day that was convenient for PFK and the owner. 5 days have passed and I have still not heard a peep. Appreciate that people are busy but a time frame for responses would be helpful to know.
5/5
GoogleVery good service from Julie Wilson and the team. They got an offer for the property within a few days. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Hi Graeme, thank you for your fantastic review, it is much appreciated. PFK Estate Agency.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cockermouth has the most, with 273 reviews rated 4.7 out of 5, followed by Keswick with 58.
The three PFK offices, by town:
Yes. In The Trusted Agent 2026 awards: PFK, Cockermouth won Trusted Agent.
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