PFK reviews

★★★★★ 5/5

Trustpilot

I have no hesitation in recommending …

I have no hesitation in recommending PFK Penrith to other sellers. They marketed the house really well, with lots of viewers. I felt that I was in really good hands when negotiating decisions about offers and the many tricky aspects of selling the house. I really appreciated having someone allocated to support and advise me, Rebecca was always supportive and clearly had lots of expertise and Kat was the same for me in Rebecca's absence. The team seem to really care about their clients and about acheiving a sale for them

Sheena · 27 February 2026

★★★★★ 5/5

Trustpilot

5* service from start to finish

Cannot rate PFK Keswick branch highly enough for their service and support throughout our recent house search & purchase, especially Hannah Sims who went above and beyond to help us. Hannah took the time to establish exactly what we were looking for in our new home, and matched us perfectly. We were new to the English house buying process, but again Hannah helped guide us through what to expect, what was required from us and when, and proactively did all she could to keep everything on track with all parties involved. Highly experienced and extremely knowledgeable. Fantastic service from start to finish. Thanks again!

NCS · 18 February 2026

★★★★★ 5/5

Trustpilot

Our Sale and Purchase

We had the lovely Rebecca helping us along with our sale and purchase. Safe to say its been a rocky journey from start to finish but we finally got there and are moving into our dream home in time for Christmas. If it wasn't for Rebecca we certainly wouldn't be where are now getting ready to move. To say she went above and beyond for us is an understatement. We have had alot of ups and downs, but she kept the faith and the chain going. We couldn't be more grateful. It even got to the point where she knew my number when I rung the office we spoke that much! A huge thank you to Rebecca for helping us so much throughout this process, it has definitely tested me at times. You are a great asset to PFK and you are simply amazing at what you do. Keep doing what your doing and helping lots of other people sell and buy their dream homes. We couldn't fault you and PFK right from the start. Thank you again for all your help and hardwork in getting this over the line for us.

Mrs · 27 November 2025

★★★★★ 5/5

Trustpilot

Bought a property via PFK Cockermouth

Bought a property via PFK Cockermouth. Pauline was great from the beginning. She was easy to get hold of, responded to messages and emails quickly made contact with the buyers when needed. So many EAs are lacking in all of this - as we found out when house hunting - but PFK were great throughout. Thanks Pauline.

LindLTaylor · 2 April 2026

★★★★★ 5/5

Trustpilot

Chris @ PFK was very efficient

Chris @ PFK was friendly, informative, approachable and efficient while dealing with our purchase. His communication was excellent, keeping us updated during the process and reaching out to help when things appeared to not be moving along as planned. Chris responded by email or phone call really quickly when required and he supplied any information necessary throughout the process. He definetly helped make the whole process less stressful. We are very grateful to him and the PFK team and would highly recommend them.

S · 6 September 2026

★★★★★ 5/5

Trustpilot

Fairly straightforward house purchase…

Fairly straightforward house purchase which was facilitated by very good communication with PFK in particular Rebecca Tomlinson who kept us well informed and answered our enquiries promptly. Would highly recommend

Mrs · 18 September 2026

★★★★★ 5/5

Trustpilot

A great team

Really friendly staff, Rebecca was great catching up with me as the purchase proceeded, great communications, and really helpful with the keys on moving in day too.

Anthony · 23 September 2026

★★★★★ 5/5

Google

Would definitely recommend PFK, we dealt with Charles and Julie at Cockermouth branch and from the beginning to the end they were there helping us every step of the way. Nothing was too much trouble and they were extremely knowledgeable, pleasant and helpful, nothing was too much trouble. Definitely 5 star treatment.

Julie · 26 March 2026

★★★★★ 5/5

Trustpilot

Superb from start to finish

Superb service from Hannah and Chris in the Keswick office. Proactive, honest and professional. If only all estate agents were like this! We were kept informed throughout the sale and Chris was excellent at chasing the chain to make sure the sale actually happened.

FIONA · 22 May 2026

★★★★★ 5/5

Trustpilot

We couldn’t recommend Charlie highly…

We couldn’t recommend Charlie highly enough. He was incredibly efficient, professional and helpful throughout the whole process, providing fantastic end-to-end support and keeping everything moving smoothly.

Joanne · 18 September 2026

★★★★★ 5/5

Trustpilot

Defiantly rent from PFK

We couldn't rate PFK enough, from the first email and following phone calls Rebeca was always happy to help and nothing was too much trouble.

Leeanna · 24 September 2026

★★★★★ 5/5

Google

The best estate agents in Cockermouth. They were the most pro active of all the agents I tried. After many months of looking I finally found the most perfect property and I’m so happy it was through PFK. Special mention to Charlie. He is an asset to your company and was a joy to deal.

Katherine · 16 February 2026

★★★★★ 5/5

Google

Absolutely brilliant. Thank you Charlie for all the hard work. We pulled our offer and Charlie messaged us to ask us to put our offer back in and it was accepted. Charlie went above and beyond is all I can say. Thank you we have and will be recommending you.

Mark · 19 March 2026

★★★★★ 5/5

Google

We had a great experience with PFK. Pauline was absolutely brilliant throughout the entire process. She was professional, approachable, and kept us fully updated at every stage of the sale. Her communication was clear and timely, which made the whole process feel smooth and stress-free. I wouldn’t hesitate to recommend PFK, and especially Pauline, to anyone looking for excellent service.

S · 13 December 2025

★★★★★ 5/5

Trustpilot

Kat was so so helpful and so polite to…

Kat was so so helpful and so polite to deal with :)

Caitlin · 23 September 2026

★★★★★ 5/5

Trustpilot

10/10 experience

Charlie Shaw was really helpful when giving us our valuation and has been great in helping us with our house move, nothing was too much bother. If we were ever to move again in the future, would definitely request the help of Charlie.

Megan · 24 September 2026

★★★★★ 5/5

Trustpilot

Good company when the sale is tricky

We had a long and difficult sale of our property in the Lakes with the sale falling through once at the last minute. Chris and the team at the Keswick office did their best to keep the subsequent sale moving, chasing sluggish solicitors, facilitating the eventual sale and keeping us informed throughout.

Mr · 23 September 2025

★★★★★ 5/5

Trustpilot

Great service from Hannah and Chloe

We have recently dealt with Hannah and Chloe in the Keswick office whilst purchasing a property. They have been extremely professional and helpful and were able to accommodate many visits to the property prior to the sale. Nothing was too much trouble, thank you

Sarah · 27 November 2025

★★★★★ 5/5

Google

Pauline has been helping me with a house purchase and she’s been great. She’s always got back to me promptly, and has been extremely helpful throughout the process. Thank you Pauline!

Katy · 16 February 2026

★★★★★ 5/5

Trustpilot

The pfk estate agents in Penrith were…

The pfk estate agents in Penrith were fantastic! Rebecca was absolutely brilliant, very knowledgeable and trustworthy, even though she was the sellers agent she helped me whenever I rang I was the buyer! I would definitely recommend PFK estate agents.

Lisa · 19 November 2025

★★★★★ 5/5

Google

Fantastic service from Charlie and the team when selling our home. Charlie showed us round a few properties whilst our house was not on the market and we quickly knew he was the agent we wanted to sell with. The service that he, Pauline and Julie provided for us during our sale was excellent. We would definitely recommend him as an agent to buy or sell homes with!

Elizabeth · 23 September 2024

★★★★★ 5/5

Google

We can't thank Charlie and the team at PFK enough , they were amazing .

Alex · 9 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience

Very disappointed with this Agent. Communications seem to be done mostly through an app, with very little personal interaction. Often emails went unanswered and during the time we were on the market with them there were no updates, infact as stated, no communication whatsoever. Selling your house is expensive and we expected more for the fees charged. Needless to say we were unable to achieve a sale through this agent but are not deterred from trying another agent in the future.

Steve · 18 July 2026

★★★★★ 5/5

Google

Although Charlie was acting for the seller, he was always available to answer any queries and liaise between the 2 of us in a timely manner which enabled a complex purchase to go through smoothly. …

Barry · 16 September 2025