Trusted Agent profile
★★★★★
273 reviews across 3 offices and 3 platforms
PFK has three offices, in Cockermouth, Keswick and Penrith. Together they have 273 reviews on three platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
PFK's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PFK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 213 reviews on Google only. Show every review
5/5
GoogleReally impressed with the service from the team. In particular both Lesley and Charlie have been knowledgeable, attentive and extremely helpful. They impressed us from the outset and have continued to impress us through to completion.
Hi Ian, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleWe can't thank Charlie and the team at PFK enough , they were amazing .
Hi Alex, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleA great experience selling our house with PFK. Good communication, a very professional and friendly service. Would recommend.
Hi Lorna, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleWould definitely recommend PFK, we dealt with Charles and Julie at Cockermouth branch and from the beginning to the end they were there helping us every step of the way. Nothing was too much trouble and they were extremely knowledgeable, pleasant and helpful, nothing was too much trouble. Definitely 5 star treatment.
Hi Julie, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleAbsolutely brilliant. Thank you Charlie for all the hard work. We pulled our offer and Charlie messaged us to ask us to put our offer back in and it was accepted. Charlie went above and beyond is all I can say. Thank you we have and will be recommending you.
Hi Mark, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GooglePauline has been helping me with a house purchase and she’s been great. She’s always got back to me promptly, and has been extremely helpful throughout the process. Thank you Pauline!
Hi Katy, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleThe best estate agents in Cockermouth. They were the most pro active of all the agents I tried. After many months of looking I finally found the most perfect property and I’m so happy it was through PFK. Special mention to Charlie. He is an asset to your company and was a joy to deal.
Hi Katherine, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleCharles and his colleagues were very attentive and helpful in our purchase of our new home and kept us up to speed of any developments along the way. Aside from the fact we will not be moving again I would contact Charles first if we did!
Hi Clive, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleWe had a great experience with PFK. Pauline was absolutely brilliant throughout the entire process. She was professional, approachable, and kept us fully updated at every stage of the sale. Her communication was clear and timely, which made the whole process feel smooth and stress-free. I wouldn’t hesitate to recommend PFK, and especially Pauline, to anyone looking for excellent service.
Hi, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleJulie at the Cockermouth branch was amazing from Start to completion, always available to answer questions and arrange viewings, would highly recommend.
Hi Stephen, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleWe recently purchased a property through this branch, there assistance in the whole process was faultless, from recommending a brilliant mortgage advisor to allowing us multiple viewings, Charlie Shaw in particular was a pleasure to deal with and is great at his job, the whole process taking only 7 weeks, we can't thank them enough.
Hi Tracey, many thanks for your review & kind words. Kind regards, PFK Estate Agency
5/5
GoogleI found PFK to be a very polite, friendly, efficient, helpful and well equipped Estate Agency who I asked to manage the sale of my bungalow. I would recommend this company to anyone, and if needs be I would certainly, without question use them again.
Hi Peter, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GooglePFK were kind , helpful and supportive through the whole experience . Good advice was given and all viewings were conducted by them . They made everything go very smoothly and I have been so grateful for all their help
Hi Helen, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleBrilliant estate agency couldn’t fault them at all very helpful and couldn’t of done anymore for us always there when we phone or emailed thank you very much again
Hi Ellie, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleCharlie Shaw guided us so expertly and reassuringly through the whole sales process of our parents’ home. Charlie and Lesley (Waugh) responded promptly to any questions and kept us well …
Hi Mark & Julie, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleAlthough Charlie was acting for the seller, he was always available to answer any queries and liaise between the 2 of us in a timely manner which enabled a complex purchase to go through smoothly. …
Hi Barry, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleFirst Class Service from PFK. Julie was on the ball throughout the whole process. Kept us informed of everything going on. Could not have done it without. Thank you
Hi Jill, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleThroughout our house buying process Charlie @ PFK was professional, friendly, communicative, courteous & very patient with us ! Our own buyers caused unnecessary delays that impacted on Charlie’s clients (our vendors) but he never once got …
Hi David, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleI often speak with Charlie about property and the local market, he has a wealth of knowledge about the areas in West Cumbria. He approaches buying and selling with a highly professional yet very approachable and friendly manner, making the whole process feel much more straightforward and less stressful.
Hi Tom, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
5/5
GoogleWe recently sold our house through PKF and worked with Charlie, who was brilliant from start to finish. He was professional, approachable, and always on the ball. When things started to go quiet with the solicitors and the chain, Charlie …
Hi Mike, many thanks for your fantastic review, it is greatly appreciated. Kind regards PFK
4/5
GoogleThe sales process and quality of the published materials was excellent with regular contact from the PFK team to keep us informed throughout. A professional service from start to finish. However, a very quick sale prevents us from knowing how good PFK would have been had the going got tough, hence only 4 stars
Hi David, many thanks for your review, it is greatly appreciated. Kind regards PFK
1/5
GoogleRating only, no written review.
Hello Mr Lewis, we cannot find you on our system and our Cockermouth team can't recall having any dealings with you, therefore we are slightly confused as to why you have chosen to leave a negative review. If you would like to discuss … More
5/5
GoogleWe had a very positive experience with PFK who were excellent at keeping us informed every step of the way of our purchase. Thank you especially to Julie who was so lovely and helpful. I'd have no hesitation in dealing with them again in the future.
4/5
GoogleNothing has been too much trouble from all the staff. If anyone wants to know what helpful means go to PFK Estate Agency
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cockermouth has the most, with 273 reviews rated 4.7 out of 5, followed by Keswick with 58.
The three PFK offices, by town:
Yes. In The Trusted Agent 2026 awards: PFK, Cockermouth won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
