Trusted Agent profile
★★★★★
467 reviews across 2 offices and 2 platforms
Penny and Sinclair has 467 reviews across two offices (Oxford and Summertown) and two platforms, rated 4.6 out of 5 overall.
425
Reviews on Google
All 2 offices
42
Reviews on Facebook
All 2 offices
Penny and Sinclair's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Penny and Sinclair, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have been using Penny & Sinclair to rent a flat on my yearly visits to Oxford for quite some time now. It has always been a no-worries experience, as their team provide full assistance on all relevant fronts, be it invoicing, cleaning, check-in and -out routines, and what have you.
5/5
GoogleRebecca and the P&S team have provided excellent service throughout our time renting in Oxford. Very efficient, super responsive, and very polite. A real delight to work with.
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
5/5
GoogleRebecca Shaw managed the property I rented for over three years and was nothing short of incredible. She handled every issue with professionalism and efficiency, often resolving problems within 24 hours. Her dedication and attention to detail made the entire rental experience completely stress-free. I highly recommend her!
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
5/5
GoogleWe rented an apartment and the service was incredible! Thanks to all the team! Cheers!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our team.
1/5
GoogleGO ANYWHERE ELSE
We are sorry to hear that you have not been happy with your experience of Penny & Sinclair. We would like to understand more about the problems you encountered. Please email me at lucy@pennyandsinclair.co.uk and we can discuss this in more detail.
5/5
GoogleLiana has been an amazing and reliable Property Manager, always responding super fast and finding the right solution for any problems regarding the flat, even during the pandemic. She is extremely professional. Nicola has been my first contact at the Summertown office and again, made the whole process of renting very easy and stress free. All the team at Penny & Sinclair is reliable, friendly and supportive, Thank you Nicola and Liana! I strongly recommend them for both landlords and tenants.PositiveResponsiveness, Professionalism
Thank you for taking time to leave such positive, it is much appreciated. Best wishes P&S
5/5
GoogleI recently secured a flat through Penny & Sinclair, and the experience was outstanding. The team was incredibly helpful, professional, and efficient throughout the process. A special thanks to Will, who handled everything from day one with exceptional care and attention to detail. Congratulations Will, Nicola & Katarina, on a job well done, you made the process seamless and stress-free! A real pleasure.
5/5
GoogleFive stars all the way! We rented two short-let properties from Penny & Sinclair (St Clements) and were incredibly impressed with the team; especially, Lillimai Patrick who was always unfailingly polite, efficient and engaging, answered all our queries promptly, and went the extra mile to ensure that our four-month stay in Oxford ran smoothly. The team is headed by the wonderful Lisa Godwin, who was so kind during a power outage in the street and stayed in contact late into the evening to ensure that all was okay. A truly exceptional organization that definitely warrants FIVE STARS!
5/5
GoogleOver the Christmas holiday, we spent 12 fabulous days in Summertown/Oxford! Not only did we love the three-bedroom flat we leased, but it was also a joy to work with Penny & Sinclair, who provided excellent customer service and managed the booking with expertise. Whenever I had a question, they promptly responded and solved any problems we had, which were minor, because the flat was in fantastic condition! Some management companies find dealing with actual customers a hassle, but everyone at Penny & Sinclair always responded to me in a helpful and friendly manner! I would definitely let a short-term flat through them in the future. In fact, my family and I are already discussing a return to Oxford in 2025, and undoubtedly, we would choose the same flat again! We can't recommend them enough!
5/5
GoogleUpon arriving in Oxford to find a rental property, I met Will Davis at my first visit. He was very professional and responsible, handling many tasks quickly until moving in. It helped me settle down in Oxford and live there smoothly. I hope he will continue to make great progress in the future!
5/5
GoogleI recently rented a property on Iffley road through Penny and Sinclair, i stayed in a short-let property for 6 weeks. I really appreciated the timely communication, support, professionalism and respect I got from the team. Absolutely no interference in my private space. I was feeling cold in the property and when I reached out, they didn't ask questions and made sure they gave me additional bedding to make me feel warm and at home. Being more than 4,000 miles away from and yet feeling at home is not easy, and I got my home away from home! Thank you so much Amber, Lillimai and Lisa for all your help and support! Keep on doing the great job and Happy Holidays
5/5
GoogleI had trouble finding a six week stay , but Penny & Sinclair solved my problem swithin two days. Prices are high -- that is inescapable in Oxford -- but the service was excellent, including frash sheets and towels every week.
5/5
GoogleI’ve had a fantastic experience with Penny & Sinclair. Their team is professional, responsive, and efficient.
5/5
GoogleI would definitely recommend this agency. Nicola has been able to answer any queries I have had and helped to make everything hassle free. I really appreciate the effort and responsiveness. Very professional. Thank you Nicola and team!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Nicola & the team.
5/5
GoogleI’ve left this review because of the service I’ve had with Penny and Sinclair. All of my correspondences with the team have been picked promptly and professionally. I look forward to the future working with P&S again. All the best and have a Merry Christmas Derek.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our Lettings team.
5/5
GooglePenny and Sinclair is professional, responsive, and genuinely cares about tenants. The process of was smooth, they provided excellent communication throughout and any maintenance requests were addressed promptly. A special thank you to Nicola who was responsible for overseeing my property. Thanks again!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our Lettings team.
5/5
GoogleI had a fantastic experience renting through Penny and Sinclair with Nicola as my agent. She was professional, efficient, and always approachable, making the entire process smooth and stress-free. As an ex-tenant, I highly recommend Penny and Sinclair for their outstanding service! Thank you Nicola and your team :)
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Nicola & the team.
5/5
GoogleI had a fantastic experience with Sean P From Penny & Sinclair! He was professional, friendly, and incredibly helpful throughout the entire process. The P&S team were quick to respond to my questions and provided clear, straightforward information about the rental property I was interested in. The viewing was well-organised, and they were punctual and knowledgeable about the property. Once I decided to move forward, the paperwork was straightforward and the whole process was seamless. What really stood out to me was how attentive and approachable the team was, they made me feel valued as a tenant. If you’re looking for a reliable and responsive letting agent, I highly recommend Penny and Sinclair, Thanks again for all your help!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Sean & the team.
5/5
GoogleI’ve been renting through Penny and Sinclair for the past 12 months and my experience has been nothing short of outstanding. From the initial viewing to moving in, the process has been smooth and stress-free, thanks to their professionalism and attention to detail. The team was very responsive to all my inquiries and made sure I had all the information I needed. They were friendly and approachable throughout the application process, and everything was clearly explained. Whenever I’ve had any maintenance requests or issues they have acted quickly to resolve them. I’ve been impressed with their prompt response and the quality of the service provided. I highly recommend Penny and Sinclair to anyone looking for a hassle-free and positive renting experience. It’s rare to find such a reliable and customer-focused agent, and I’m very grateful for their support throughout my tenancy!
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our Lettings team.
5/5
GoogleI’ve recently chosen Penny & Sinclair to help me find tenants for my house in Oxford and manage the tenancy. I was impressed with Nicola’s excellent communications, knowledge, expertise, efficiency and professionalism. Soon I realised that the P&S team shared with her these qualities, which made working with them all seamless and pleasant. I was delighted to experience effortless and excellent communication within the team. Thank you Nicola, Lucy, Molly, Wills, Sean, Daisy, Samantha and Emily. They all worked patiently with me to identify people who soon rented the house and are now enjoying living in it. P&S continue to provide excellent management and timely communications, information, advice and assistance. For these reasons I highly recommend Penny & Sinclair.
Many thanks for this five star rating and we are so pleased you were happy with the service you received. Thank you for taking the time to share your feedback.
1/5
GoogleThe worst agent - Joanna, Lisa, Nicola I emailed Penny & Sinclair more than 30 times during the one-year lease, but the electric blinds were not fixed. 3 rooms's electric blinds are not raised or lowered manually. So I said we would remove them ourselves and install a new one with our own money, but they just kept saying wait. And eventually the lease ended. We couldn't open the windows at three out of four rooms because of the blinds that don't go up. Our children had a hard time without sunlight for a year. And they asked me for ridiculous expenses after the rental period ended.(Cleaning costs and bathroom ceiling paint costs) After emptying all my luggage, I cleaned for a few days and moved, why do you have to clean again? At such a high cost? Even if I ask them to show me a picture of a dirty place, they don't respond. And the bathroom ceiling paint was already damaged when moving in. They didn't take a picture of the damaged part at check-in, But they ask cost without evidence. At such a high cost? This is ridiculous. It's been almost two months since the contract ended, but I still haven't got the deposit back. I'm still having a terrible experience. Please avoid this agent.
We are sorry to hear you have not been happy with your experience of renting through Penny & Sinclair. I have looked into the points you have raised and would like to discuss the sequence of events with you directly and also update you on the progress of the deposit dispute. Lucy Lawton Smith Lettings Director lucy@pennyandsinclair.co.uk 01865 318018
5/5
GoogleWe went into a house search knowing the rental process can be challenging but P&S could not have been more supportive. Sean guided us through the process with such care and expertise, and helped us negotiate a tenancy contract that met our financial needs. Since moving in, P&S have been attentive to all our requests and concerns. Thank you to Sean, Will, Tom, Nicola and Ange.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from our Lettings team.
5/5
GoogleWhile looking to rent a flat for my time as a student in Oxford, I went to Penny & Sinclair. There were almost no flats still available in central Oxford, but Will Davis managed to arrange a viewing for one within the same week. I made an offer after the viewing, and just a couple of hours later, he confirmed it had been accepted. The process went smoothly, and the flat was delivered in spotless condition, it had been professionally cleaned. So far, I highly recommend them.
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received from Will & the team.
5/5
GoogleWas a tenant for a year, they were lovely and polite the whole time had no issues at all with them (we got our deposit back minus the cost of professional cleaning as we only tidied up ourselves instead of hiring anyone, they gave a reference to the next place we were living in very quickly which was VERY helpful at the time, any visit made they gave us at least the legal amount of forewarning). very good agents, great place to live in, hats off all round
Thank you for this excellent five star review. We are so pleased you have been happy with the service you received.
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Penny and Sinclair has 467 reviews across its two offices, rated 4.6 out of 5 overall: 425 on Google, 42 on Facebook.
Oxford has the most, with 286 reviews rated 4.6 out of 5, followed by Summertown with 181.
Penny and Sinclair has two offices:
Yes. In The Trusted Agent 2026 awards: Penny and Sinclair, Oxford won Trusted Agent.
