1/5
GoogleDreadful. If possible avoid.
Trusted Agent profile
Penny and Sinclair reviews
★★★★★
467 reviews across 2 offices and 2 platforms
Penny and Sinclair has 467 reviews across two offices (Oxford and Summertown) and two platforms, rated 4.6 out of 5 overall. Penny and Sinclair has the most, 286. Checked 9 October 2026.
425
Reviews on Google
All 2 offices
42
Reviews on Facebook
All 2 offices
Our offices
Penny and Sinclair's two offices, most reviewed first. Each has its own page.
Awards
Trusted Agent 2026 results for Penny and Sinclair. Each award is assessed separately from the review sites.
- Trusted AgentPenny and Sinclair, OxfordTrusted Agent 2026 · National position 1552
Latest reviews from every Penny and Sinclair office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFast and reliable, recommended!
5/5
GoogleVery friendly and helpful team. Helped us get moved in easily within our tight time schedule.
5/5
GoogleVery helpful, responsive and polite team!
5/5
GoogleWe have had an excellent experience with P&S regarding our daughter's house share in Oxford. All colleagues have been professional, beyond helpful and quick to respond + deal with any issues. Would have no hesitation whatsoever in recommending them to anyone looking for a property.
5/5
GoogleIt was an absolute pleasure to work with Will on our purchase of our new home in Summertown. We managed to complete in under five weeks in order to make the purchase possible because we needed to renovate before moving out of our …
4/5
GoogleVery professional services with helpful staff. Rebecca in particular was always very quick to respond and provided considerate and useful solutions when needed.
1/5
GoogleIt’s difficult to fully express how poor our experience has been with Penny & Sinclair, particularly with Alvaro and Rebecca. Communication has consistently been unprofessional, often dismissive, and at times condescending in tone. Rather than supporting tenants, they have made every step of the process unnecessarily difficult. We moved into a flat with a persistent smoke smell, despite the lease clearly stating it is a non-smoking property. The issue continues to affect our day-to-day life, yet our concerns were brushed off, with them repeatedly denying the problem exists and stating that nothing could be done unless we chose to move out. The flat was also handed to us in an unacceptable state: stained carpets (claimed to be professionally cleaned, but were not), broken cabinets, items left behind including an old printer, and even a dirty carpet left inside the washing machine. All of this was noted on the inventory, but they did nothing to address it before we move in and have said they will still evaluate what can be done to fix certain things. We’ve also been repeatedly told it’s not possible to get in contact with the landlord, even for essential matters like authorising Wi-Fi installation. Despite giving clear timelines and follow-ups, booking the service twice, there’s been no resolution. On top of this, our contract took months to be finalized, with frequent delays due to staff being away or unresponsive. If we had the option to walk away from this tenancy, we would. Until then, we can only advise others to avoid renting through this agency. The lack of accountability and basic support has made this an extremely frustrating experience and a nightmare to be honest.
Agent replied · 13 November 2025
We are truly sorry to hear of your disappointment at the start of your tenancy as it is important to us that tenants have a positive experience when renting through Penny & Sinclair. We take all feedback seriously. Our Lettings Director would welcome the opportunity to discuss the points you have raised below in more detail if you would like to contact her. Lucy Lawton Smith Lettings Director lucy@pennyandsinclair.co.uk 01865 318018
5/5
GoogleI have just sold my parents’ house through Penny & Sinclair, Summertown, Oxford under the expert supervision of Sean Herdman-Low. …
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
5/5
GooglePenny and Sinclair and their agent Sean Herdman-Low gave us as purchasers a five star service. We were kept well informed at every juncture, repeat viewings were readily facilitated and Sean worked hard to keep the process moving as a …
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received.
1/5
GoogleRating only, no written review.
Agent replied · 13 November 2025
We are sorry to hear that you felt disappointed with your stay. However, we would like to provide some clarification for future guests reading this review. During the checkout inspection, it was noted that a curtain pole had been damaged during your stay. This was documented in our detailed checkout report, which included dated photographs as evidence. In line with our terms and conditions, we requested a small contribution of £35 towards the repair. We always aim to provide a fair and transparent process when dealing with any damage, and this was communicated to you clearly with supporting evidence. Our priority is to ensure a comfortable stay for all guests and to maintain the property in good condition. We regret that this matter has led to your review, but we believe it is important to share the facts so future guests have a balanced understanding. Many thanks,
5/5
GoogleI cannot praise the service I received from Sean Herdman-Low too highly. He was always very quick to respond to queries and concerns, proactive in making sure everything needed in this tortuous process was done in a timely manner, and above all caring and thoughtful.
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
1/5
GoogleThe worst company we’ve ever dealt with. After 5 years of renting, they sold the house and we were forced to move out. Now, 17 days later, we still haven’t received our deposit back. £600 off by: "Re-fit curtain poles in both bedrooms and lounge re-fit blind in kitchen (believe this is in cupboard in bedroom) Remove stickers from front door and remove/dispose of box of wood from lounge Fill screw holes throughout Re-attached basin plug in bathroom" Be careful with this company!
Agent replied · 3 June 2025
Dear Gabor, We are sorry to hear you feel you have had a negative experience. Your landlord needed to sell the property due to unforeseen personal circumstances and did so through another agent. This was beyond our control and you were provided with as much notice as possible. The deposit deductions have been put forward to you in line with TDS guidelines on items falling outside of fair wear and tear and invoices for the works required to return the property to it’s original condition. We understand you are now in contact with your property manager to discuss this further and hope a resolution can be reached. We will always endeavour to help both parties reach an amicable agreement however in the event this is not possible, this will be escalated to TDS to adjudicate. Kind regards, Penny & Sinclair
5/5
GoogleI want to commend Lillimai for her professionalism, responsiveness, and superb customer service. On Friday, May 9th, we were in urgent need of accommodation for three days in Oxford and happened upon a branch of Penney and Sinclair who put us in touch with Lillimai, and within two hours we had secured a clean, comfortable short-term let. She expedited everything brilliantly, and we are so grateful. Lillimai is amazing!!
5/5
GoogleIt is refreshing to find a company/agency who focus on the human side of customer service in these modern times. From start to finish in listing, presenting and selling our property Joe Worsell has been an excellent reference and … More
5/5
GoogleJust exchanged contracts on buying a property. When you are buying you get no say over the estate agent as the seller chooses. But luckily in this case Sean from Penny and Sinclair was very pro- active in liaising with the sellers and the lawyers involved. He kept me informed on where we were at in the process and worked hard to get us to the point of exchange.
Agent replied · 13 April 2026
Thank you for this great review. We are so pleased you have been happy with the service you received.
5/5
GoogleSean is always efficient and helpful!
Agent replied · 13 April 2026
Thank you very much for this five star review. We are really pleased you have been happy with the service you have received.
5/5
GoogleLiana has been an amazing and reliable Property Manager, always responding super fast and finding the right solution for any problems regarding the flat, even during the pandemic. She is extremely professional. Nicola has been my first …
Agent replied · 13 April 2026
Thank you for taking time to leave such positive, it is much appreciated. Best wishes P&S
5/5
GoogleAlice has been incredibly kind and helpful, always approachable and happy to answer my questions. Her passion for her work is evident, as is Sean’s, who shares the same friendly and dedicated qualities. It’s truly refreshing to encounter a team in the property industry that shows such genuine care and commitment.
Agent replied · 23 December 2024
Thank you for the five star review and for taking the time to share your feedback. We really appreciate it!
5/5
GoogleSean and the agency were extremely professional.
Agent replied · 24 October 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Sean and Penny & Sinclair.
5/5
GoogleThank you to Rebecca. The check-in and check-out process was very smooth. Rebecca is very helpful and professional.
Agent replied · 23 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received from Rebecca and Penny & Sinclair.
5/5
GoogleI have recently purchased a property in Oxford. From viewing to completion to after-completion care, the team of Sean, Deborah, Alice and Jack worked extremely hard to ensure the process as smooth as possible. I would recommend them to …
Agent replied · 23 December 2024
Thank you for this great review. We are so pleased you have been happy with the service you received.
5/5
GoogleGreat home buying experience, transparent, honest and easy to do business with.
Agent replied · 24 October 2024
Thank you so much for your wonderful review. We really appreciate your feedback and the five star rating.
5/5
GoogleP&S Summertown Office is extremely professional. They did everything they could before, during, and after my tenancy for the most pleasant experience. I cannot thank enough to Rebecca in particular, who is the sincerest and most helpful agent I have ever seen!
Agent replied · 24 August 2024
Thank you for the five star review and for taking the time to share your feedback. We really appreciate it!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Penny and Sinclair
How many reviews does Penny and Sinclair have?
Penny and Sinclair has 467 reviews across its two offices, rated 4.6 out of 5 overall: 425 on Google, 42 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Penny and Sinclair office has the most reviews?
Penny and Sinclair has the most, with 286 reviews rated 4.6 out of 5, followed by Penny and Sinclair with 181.
Where are Penny and Sinclair's offices?
Penny and Sinclair, 1-4 The Plain St Clements OX4 1AS; Penny and Sinclair, 256 Banbury Road OX2 7DE.
Has Penny and Sinclair won any awards?
Yes. In The Trusted Agent 2026 awards: Penny and Sinclair, Oxford won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.