Trusted Agent profile
★★★★★
256 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 256 reviews on two platforms, rated 4.1 out of 5 overall.
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Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service. Jess one of the property managers is friendly, helpful and goes the extra mile to promptly sort out any problems.
Hello John, Thank you for the kind comments I will feed this back to Jess. Kind Regards Michael Barber (Director)
5/5
GoogleGreat service and very helpful every step along the way. Ellie always got back to me very quickly and made the whole process easy.
Thank you for the kind comments I will ensure that this is fed back to Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleEllie was amazing and super helpfull. She made everything exteremly easy and stress free for us.
Hello Esra, thank you for your comments I will feed these back. Kind Regards Michael Barber (Director)
5/5
GoogleEllie has been amazing from start to finish. Very helpful and went out of her way to make the move for my mother run as smooth as it could.
Hello Claire, thank you for the kind review. I will ensure that this is fed back to Ellie, Kind Regards Michael Barber (Director)
5/5
GoogleGreat experience throughout the whole renting process. The agents were organised, kind and swift to reply to any enquiry. Every enquiry was dilligently followed afterwards ensuring that it has been resolved. Overall, felt like the agents did care, and were looking forward to help find a future home.
Hello Sebastian. Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleEllie has been incredibly helpful and kind through our application and move process. She’s super speedy to respond to any emails/questions and has helped taking a lot of the stress out of moving! Thank you!
Hello. Thank you for the nice comments i will feed these back to Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleJames Parsons has been brilliant in helping me with the sale of my flat. He has been very quick to reply to questions asked (there were a lot!) and I can’t thank him enough for remaining professional and polite throughout.
Hello Amanda. Thank you for the kind comments I will feed these back to James. Kind Regards Michael Barber (Director)
1/5
GoogleNot good. Tenant moved out. Flat remained empty for 4 months. I paid to have it decorated. Over 2k. Still no tenants. Changed agent. Let immediately. Was with PSB for over a decade. Unsure why the service became poor. New agent got a higher rent too . Currently not enough experienced staff maybe?
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1/5
GoogleIncredibly hard to get any sort of response in terms of building maintenance. I pay a huge amount of money for this every year and was of the understanding that this would result in communication and a decent service. My understanding of working with customers is that they have a right to a response whenever they request one, and to be communicated with in terms of what is being done to resolve the issue. It will often take around 3/4 emails and then a couple of phone calls to have any sort of reply - and when that happens, it comes across rude and abrasive, as if I was wrong to expect a reply and am asking way too much. Not sure I’ve ever had to try and communicate with a worse company.
Hello Lauren, sorry for the delay in responding to you, if you want to make contact with me direct i am happy to help, michaelb@psandb.co.uk Kind Regards (Director)
5/5
GoogleFound and secured a flat with Ellie, she kept us up to date with everything, and the team were always happy to answer any questions we had. The process was very quick and the team even went the extra mile for us as we are shares. Highly recommend!
Hello Shantol, Thank you for the kind comments. I will feed this back accordingly. Kind Regards Michael Barber (Director)
5/5
GoogleEllie has been absolutely fantastic, the best estate agent we’ve ever had. Nothing was ever too much of an ask and she was kind and supportive through the process, while we felt she was genuinely really excited for our move and next step. Would highly recommend.
Thank you for the kind comments I will ensure this is feedback to Ellie. Kind regards Michael Barber director
5/5
GoogleWe’ve had such a great experience with P&B so far. Our letting agent Ellie has been so personable, helpful and responsive, offering such a professional but friendly service. I can’t quite believe how easy and stress-free the process of finding a new place has been and that’s all thanks to P&B - I can’t recommend them highly enough!
Hello Hannah. Thank you for the comments I will feed this back to Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleI highly recommend PS & B's letting service. They found me a new tenant on the 1st day. Both Ellie and Hannah we efficient and professional in everything they did. They arranged for some maintenance to be undertaken the my property, as well as the Gas and Electric inspections and the whole process was fast and seamless. Many thanks to them for their efforts.
Hello James. Thank you for the kind Review, i will feed this back to the team. Kind Regards Michael Barber (Director)
5/5
FacebookI don't believe in luck, I believe in trust and understanding, I've been with Miss EVELYN JOSHUA for some YEARS and I've made a good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in the past few months and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Miss EVELYN JOSHUA is not an easy task and my advice for you all is to come over and join her. contact her directly on herWhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleRating only, no written review.
Thank you Jade. Kind Regards Michael Barber (Director)
5/5
GoogleExcellent service and nothing was to much trouble for Lyndsay, despite our hundreds of questions. A*
Hello Matt, thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleRating only, no written review.
Thanks you
5/5
GoogleGreat team
Thank you
5/5
GoogleExcellent service.
Thank you for your comments. Kind Regards Michael Barber (Director)
5/5
GooglePleasant, simple and professional.PositiveProfessionalism
Thank you
5/5
GoogleProfessional, efficient and informative service, couldn’t be faulted.PositiveResponsiveness, Quality, Professionalism, Value
Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton has the most, with 244 reviews rated 4.1 out of 5, followed by Portsmouth with 14.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
