Parsons Son and Basley estate agents in Brighton and Portsmouth

★★★★★ 2/5

Google

By far the worst checkout experience I’ve had in 10 years of renting in Brighton. Our property manager was unpleasant and incredibly unresponsive. We didn’t hear anything at all from them for weeks after giving the keys back despite following up multiple times. In that time they had a second clean done that we were expected to pay for before we’d heard from them at all regarding our check out, before they’d sent us a copy of the inventory to review and before we had a chance to show our invoice and prove we had already paid for a very extensive clean ourselves. They were completely unapologetic. It took over 6 weeks of painful communication to get our deposit back with the second clean amount deducted. Very poor management compared to the other agencies I’ve rented through in Brighton. We did however have a great experience with Ellie who managed the remarketing of our flat. She is very friendly, responsive and professional! And she helped get responses from our property manager.

Rhiannon · 17 February 2024 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Great service from the block management team, especially Diego who has worked tirelessly on our block!

Jane · 18 January 2024 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

I have been dealing with Diego Patti at Milford Court over the last twelve months and has been very helpful and cant do enough .I am always impressed with his professionalism and customer service

Gavin · 18 January 2024 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Parisa has been a great help, very professional and proactive. Always keeps us updated with work on the building.

Clare · 19 December 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Very polite and helpful as always and the follow up calls in regards to any works being done are a nice and professional touch.

Mark · 19 November 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Great all round landlord service, always super helpful and positive. Amy and Liam have been outstanding! Highly recommended.

Julia · 20 October 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Ellie was really efficient at replying to messages and meeting to view the property. The whole process has been very smooth and they have all been great at answering any questions I have had!

Maddy · 20 October 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

I have used Parsons Sons and Basley for many years and they serve me well. Few problems and they sort them out quickly and efficiently. They check out tenants well and I usually have long term tenants which pay rents on time. Since using them I have had few voids and have not had a problem tenant. Amy has just found a new tenant who is moving in in about a week's time and we hope that this tenant will be as good as all the tenants in the past.

Barry · 20 October 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Our Property Manager Liam Percival has been fantastic. He has been helpful and very professional both with us and with the tenants. He responds to emails promptly and has provided us with contractors to refurbish and ensure that the house is compliant. We value his advice and positive attitude.

Caroline · 20 October 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Rating only, no written review.

Sid · 21 August 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Had really speedy and efficient service when our shower was faulty, cannot fault the service and Liam is a great guy!

Jack · 21 August 2023 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Avoid at all costs. It took over 2 months to draft up a tenancy changeover agreement, when they initially said it would only take 1 month. I had to email, call, AND show up in person back and forth several times to get anything done. I had to chase them several times to get any kind of response. There's no communication between the colleagues, the same documents were being asked over and over again when I have already sent them, and no explanation was given besides "it just takes time". Somehow, mysteriously, there's SOME kind of progress whenever I made a call or showed up in person, as my emails were being ignored. I don't know if Liam, the property manager in charge, is incompetent, lazy, simply don't give a damn, or a combination of the above. It was a very very unpleasant experience and honestly very surprised at how unprofessional this agency is. Find someone else to manage your property, and if you're stuck with them because you're a tenant...good luck with getting anything done.

Vincent · 21 August 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

I recently had the pleasure of working with Ellie from PS&B | Parsons Son and Basley Estate Agents - Brighton to find my new home, and I cannot express how impressed I am with her outstanding service. From the very beginning, Ellie's dedication and professionalism was greatly appreciated. Ellie went above and beyond to assist us throughout the entire process. Her responsiveness was remarkable, and she promptly guided us through all the necessary paperwork, ensuring a seamless transition into our new home. I am sincerely grateful for her hard work and dedication, and I would like to extend my heartfelt thanks to her for making this experience a positive one. Many Thanks

Destiny · 21 August 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Amy and Ellie were so helpful throughout the entire viewing, referencing and moving process. Highly recommend!

Xandice · 22 July 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Rating only, no written review.

Jade · 18 June 2023 · Parsons Son and Basley Portsmouth

★★★★★ 5/5

Google

Excellent service and nothing was to much trouble for Lyndsay, despite our hundreds of questions. A*

MATT · 18 June 2023 · Parsons Son and Basley Portsmouth

★★★★★ 5/5

Google

Rating only, no written review.

Thomas · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Rating only, no written review.

Chamani · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Amy is a professional and knowledgeable letting agent.

Daniel · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Great service - would recommend using them to find a house!

Angus · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Excellent communication and service from Ellie and team. Thanks for all of your help!

Gem · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Ellie was very helpful and the process of renting was made easier with plenty of support.

Rob · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Amazing incredible service, with special thanks to Amy who was a true professional, and gave me the much needed expertise and advice she knew. Thanks Amy

Amanda · 17 June 2023 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Very supportive team and always on time, they put the client 1st! Keep it up Ellie and Hannah ☺️

Sahar · 17 June 2023 · Parsons Son and Basley Brighton