Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
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Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSimon is always honest and accurate on his valuations - I've worked with him on many property transactions and every one has ended successfully. 5 stars!
Hello Matthew. Thank you for this feedback we appreciate it. Kind regards Michael Barber Chief Operations Officer
5/5
GoogleAn excellent company to deal with. I have used their auction services on a number of occasions. Simon Caplin the auctioneer is very professional and always gets the best deal possible for his client. Always a pleasure to do business with.
Hello Maurice thank you for the kind words. Kind Regards. Michael Barber Chief Operations Officer
5/5
GoogleRating only, no written review.
Thank you for the 5* review Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleHighly recommend Simon Caplin for auction sales. Couldn't be more friendly to deal with.
Hello Paul. Thank you for this information. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleFantastic auctioneers. Simon has been great providing invaluable help and advice.
Thank you for the feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleFantastic service consistently, we have used Simon Caplin to both buy and sell many times and have never been disappointed. Superb!
Hello Ray, great news and great feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI can highly recommend Simon Caplin from the Auction Department, highly experienced, hard working & honest. Always a pleasure working with you!
Hello Sam, thank you for this feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleAuction department very helpful and efficient in providing required documentation to effect a successful sale. I would highly recommend them for selling a property be auction.
Thank toy for the feedback. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleI would like to thank Simon and Adrian in the Auction team, they are extremely dedicated and helpful, I am really grateful to both of you
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleGreat to see Simon at PSB, the Auction team is in very safe hands, a more professional approach would be hard to find.
Thank you for these comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon and Adrian of the auction department are always a pleasure to deal with. They are very friendly and helpful and I would thoroughly recommend them!
Thank you for the kind comments. Kind Regards Chief Operations Officer
5/5
GoogleSimon Caplin and his team provide a comprehensive and full professional auction from inception to sale. Highly recommended.
Thank you for the kind feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have had pleasure to work with Simon caplin He is very professional honest and knows the market extremely well Highly recommend specially if you looking to buy property in auction
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleRecently purchased a property via Auction from Simon, the service was fantastic.. simon was very knowledgeable and answered all my questions. Happy to recommend.
Thank you and good luck with your purchase. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon Caplin, Adrian and the team are superb. We have made many transactions through them with no issues and brilliant, responsive service every time! Highly recommended!!!
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have known Simon Caplin for a number of years and dealt with him via his Auction department. I placed a property for auction with Simon that was a complex package. We worked together on all pre auction aspects ie planning,legal pack,the required notices etc were all in place ready for the auction day. Simon gave invaluable advice to ensure we had covered everything so i was confident of a good result. At the auction there were several interested parties and i was reassured by this. As bidding commenced the figure rose quickly then it flatlined at about 75% of the guide price. Undeterred ,Simon quickly reminded the audience of the key features and future potential which seemed to reignite the bidding. I am delighted to say the final figure was exactly the one we were hoping to achieve. I would also mention that i have passed on Simon's details to others who have also been impressed with his very professional service and wealth of property knowledge. If you ever need any advice regarding the sale of your property please call him for an honest opinion and he will advise you if auction or open market is the correct way to go. Alan Packham
Hello Alan, thank you for the detailed feedback for Simon. This is lovely to hear. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon Caplin in the auctions department was great during my purchase. There were different issues with the property to include it having a short lease. Simon was helpful throughout. Thank you
Thank you for the kind feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWorked with Simon and Adrian in PS&B's auction department in a professional capacity and they are always very helpful and quick to respond throughout transactions. They go the extra mile to ensure a successful sale and I would highly recommend them.
Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have known Simon for over 35 years and trust his knowledge and service as always being completely honest and accurate. I would not hesitate to recommend him and his auction team who also deliver a first class service.
Hello Paul, thank you for this feedback. Simon has a wealth of knowledge. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleWould give zero stars if I could. 18 months of leaking roof at leasehold property. Property managers delay and delay action, constantly have to call and email but they don’t return your calls or emails. On my last Google review I was offered a reply stating to contact the company director, with his email address provided. Have copied him and another manager into recent emails detailing numerous problems over the last 18 months and have had ZERO response from anyone. Also at no point when I have made multiple complaints to staff, has anyone informed me there is a formal complaints procedure that can be followed ( info of which they will email you but ONLY if you ask, they never offered this up). Once this has gone through their formal complaints process, if not happy, I can complain to the property ombudsman and Property Mark. I would never ever buy a property that is managed by this company again.
Hello CM, please contact me direct michaelb@psandb.co.uk. I have not seen an email from you, if you have sent one and i have missed it i apologize. The complaints process is detailed on the PS&B website as part of our commitment to be open and transparent, this is easy to access and details the process of progression through the process to our Ombudsman if required. If you need support contact me and i will contact you directly. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSimon and Adrian in the Auction department were excellent. Sold my property before Auction day for a good price. Great communication throughout and couldn't be more helpful. would recommend to anyone.
Great news and well done, Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleWe purchased a property at Auction through Simon. This was our first Auction so to be honest felt alien to us. I shouldn't have had any worries because Simon and Adrian were there every step of the way, going the extra mile. Simon is very knowlegeable in all aspects from start to finish and rest assured he will iron out any questions or concerns how ever small this could be. He is always there at the end of the phone, and gets back to you asap. (most important) So I will definitely be buying our next property at Auction without any hesitation what so ever. If you are in the position to buy at Auction do it and you're think why didn't I do it before.
Hello Tanya, thank you for the feedback. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleBeen absolutely BEGGING for black mould to be removed in communal areas for 7 months as we have severe allergies. We have been assured several times that it will be taken care of then it’s ignored. Our roofs have been leaking for nearly two years. Zero communication or care for their tenants health. Upsetting to say the least as we take pride on our home and building.
Hello Ashley, I apologise that you have had to write a bad review, if you would like to come back to myself at michaelb@psandb.co.uk i will be able to look at this matter. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleSymphone H - has been so helpful and proactive during our move. Really appreciate the help and support 🫶🏼 …
Hello Michael, Thank you for your comments. Kind Regards Michael Barber Chief Operations Officer
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton has the most, with 244 reviews rated 4.1 out of 5, followed by Portsmouth with 13.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
