Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
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Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNicola Thomas was extremely efficient and helpful recently when I needed information regarding the leasehold on my flat. I needed the paperwork quickly in order to complete the sale of the flat. She certainly delivered. Thank you! Irene Cannon
Hello Lauren, Thank you for the kind comments. I will feed this back to Nicola. Kind Regards Michael Barber
5/5
GoogleThanks to Simon and Adrian in the auctions team for all their help. They gave good advice, were quick to respond and went the extra mile on multiple occasions to get our sale over the line. Thank you!
Hello Nick. Thank you for your time in writing the kind comments. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleFantastic team. Put me at ease and got the job done. Very professional. Thank you Simon, Adrian, Lucy and Nicole
Hello Azalea, Thank you for the kind comments, I will feed this back to the team. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleOur experience has been with Sabrina, who looked after our property. She was a breath of fresh air with meticulous attention to detail, clear and timely communication and responsive to any questions or queries we have had during her time overseeing our property.
Hello Tom, Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleRating only, no written review.
Hello Ian. Thank you for making contact. If you have an issue with PS&B then I am happy to help. Michael@psandb.co.uk. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI would like to thank Ruth Smith for her outstanding support to Port Solent and specifically for her outstanding work and effort put into providing replies to my buyer's solicitor. Over and above service and very much appreciated by all parties.
Hello Susan. Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleReally can’t recommend this company ever , I don’t think I’ve ever written a bad review apart from this company, long story short , too many complaints to list , bad bad management, no reply’s to emails , over charging , just not doing their job . In one word useless , and funny , my last complaint was removed. Wonder why .
Hello Caroline. I don’t understand what you mean by my last complaint was removed if you would like to contact me direct on Michaelb@psandb.co.uk I can try and help. Kind regards, Michael Barber chief operations officer.
5/5
GoogleA big thank you to Jon Labram for sorting out a long standing payment issue. Persistence in trawling though old systems to identify the problem is highly appreciated when no-one else had managed this over the past 2 years.
Hello Paul. Thank you for the kind feedback. Kind Regards Michael Barber Chief Operations Officer
1/5
FacebookDon’t waste your time dealing with this lot , useless .
5/5
GoogleEllie has been nothing short of helpful. She has a kind and honest disposition and at every stage has gone out of her way to accommodate me. I’m very grateful.
Hello Tommy, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
3/5
GoogleHave complained to these people about 3 times had no response. Poor management.
Hello Jackie, I am sorry for this matter if you would like to contact myself michaelb@psandb.co.uk I can try and help. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleThank you so much to Ellie who helped us rent our first lovely flat. Went above and beyond answering all our questions and going through things with us step by step. Thank you so much, couldn’t recommend enough!
Hello Rachel, Thank you for the kind review. I will forward this on. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleDealing with PS&Basley was just so smooth and professional we could not have expected such a simple and efficient process throughout. The company seems so well organised and their representative Ellie was super friendly and pro active at all times making the move so easy. Absolutely recommend using this agency.
Hello Spencer, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
1/5
Facebookwould not recommend these people to anyone.
1/5
GoogleDreadful managing agents Water in flat for 7 years before they fixed it. Constant complaints nothing
Hello Susan. I am sorry that you had a bad experience, if you would like to contact michaelb@psandb.co.uk I would be happy to try and help. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI have had an extremely good experience of working with Simon Caplin and Adrian Parker in the Auctions Department of Parsons Son and Basley. Simon was with me every step of the way in the auction process giving me his expert guidance and advice. He has such a wealth of knowledge and experience in every aspect of the process and was able to move things on and get to the heart of matters quickly and efficiently and maintained a positive and highly professional attitude throughout. The Auction process was new to me and Simon made navigating it straightforward and effective. Nothing was too much trouble and calls and queries were dealt with quickly and effectively. I am very grateful for all the work he has done on the sale of my property
Hello Peter. Thank you for this feedback. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI would like to thank Lyndsay Field for her outstanding support, thank you.
Hello Matthew, thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleLyndsay Field was my contact here and she was excellent. She made my house sale effortless with her care and attention. Joanne Chaudhry was also amazing with her help and support with some of the finer details of the sale. Would thoroughly recommend.
Hello GM thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleDiego Patti is the property manager for the block of flats I live in and both he and Wilma respond quickly to any queries I may have and try to get issues sorted in a timely manner. They are always polite and friendly and willing to help.
Hello Cathy. Thank you for the kind review. kind Regards Michael Barber Chief Operations Officer
5/5
GoogleMy experience in dealing with this company over the past 6 years has been excellent. In particular the property manager Amy Lambourne has been exceptional in responding promptly to any issue I've raised.
Thank you for the kind comments Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleI would like to thank Wilma Lang and Diego Patti for their incredible work, ensuring that my ceiling was fixed and my living room repainted after a leak from the water tanks. It has been very stressful, worrying about when it would get done. But they were so helpful, kept in touch all the time, and made sure it was done as soon as possible. Also taking into account the time I would need to clear the room, as a single parent of a child with lots of toys! Cannot thank you enough, they deserve immense praise for their patience and kindness. I am attaching a photo of my lovely blue room xx
Thank you for the kind review. Kind Regards Michael Barber Chief Operations Officer
5/5
GoogleRating only, no written review.
Hello Ridix. Thank you for the 5* review. Kind Regards Michael Barber Chief Operations Officer
1/5
GoogleZero rating SCAMMERS NO ONE go to them there plenty of other housing companies that are more trustworthy
Hello Youssef Thank you for the review. If you would like to contact michaelb@psandb.co.uk i can see what your issue with our company is. Kind Regards MIchael Barber Chief Operations Officer
5/5
GoogleEllie went over and above to help us manage viewings and responded to all our questions. She couldn’t have been more supportive. She’s made the move to a new area feel exciting when it could easily have been stressful. Thank you Ellie!
Hello Lucy. Thank you for the feedback kind regards Michael Barber chief operations officer
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton has the most, with 244 reviews rated 4.1 out of 5, followed by Portsmouth with 13.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards: Parsons Son and Basley, BN1 won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
