Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGemma was helpful, knowledgeable and professional in all her dealings with me. She was also extremely patient, especially since I had a barrage of questions for her to answer! She took time to answer my questions (I am a layman when it comes to many of the ins and outs of all of this) so was extremely grateful to have someone who could explain it to me, and who did so promptly too! I would definitely recommend Oyster Properties in Stanmore to anyone, and in particular, as the majority of my dealings were with Gemma, I would recommend that they ask for Gemma to assist them with any viewings, transactions etc. that they wish to make.
Thank you very much Gemma and Oyster Properties!
Shilpa · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Shilpa Gulab,
First, we hope you and your family are well and safe. Thank you for sharing your experience with our Service, especially mentioning Gemma. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please let us know anything we can help you with in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGood experience with Oyster Properties so far. Gemma was very helpful and professional. She assisted us with everything during the referencing process. Flat check in was delayed by a few hours due to cleaning but was promptly flagged and resolved within the day.
Elisa · 25 May 2021 · Oyster Properties Stanmore
Agent replied
Dear Elisa,
Thank you for taking the time to share your experience. We are glad that you are satisfied with your stay. We are very pleased to hear that our staff provided you an excellent customer service. We look forward to serving you again. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleReally bad service asked for a viewing got told its fully booked before the property even went live. Then I asked for the week after to which i was told if there are viewings next week i will be contacted and wasnt contacted so i call back mid week to book one in as i didnt hear back and they tell me its all fully booked. Too much politics at this place! AVOID AT ALL COSTS they dont care about the customers.
Priya · 24 May 2021 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Priya Carlson,
First, we hope you and your family are well and safe. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. . We want to make things right. So, please give us a call on 0208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs an existing customer, Oyster have been thorough in managing my property for the past few years and proactive in communications to alleviate any issues in connection with the maintenance and other details in keeping the client happy.
There is no doubt that when you appoint them, the management is swift and responsive.
.
Rajul · 20 May 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Rajul Pithia,
First, we hope you and your family are well and safe. We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track! Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRating only, no written review.
Hashana · 13 May 2021 · Oyster Properties Stanmore
Agent replied · 12 May 2024
Dear Shay J,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleA great and personal service from a local estate agent who knows the area very well. The team at Oyster give you professionalism and patience - two simple but important things which many do not. I wasn't ever pressured or rushed as I have heard happened to family members from other estate agents and Manesh made sure the process continued to run smoothly and gave it a level of attention which made me feel like all of Oyster was focusing on my dad purchase!
Sagar · 13 May 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Sagar Haria,
First, we hope you and your family are well and safe. Thank you so much for your very detailed and positive review about our service. We're grateful for your honest feedback and we're glad you feel we're on the right track! Our staff works diligently, and will be more that happy to know your high praise. Please let us know anything we can help in the future. Thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMaintenance department, minal was brilliant and very helpful
Thanks
Cutie · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Cutie Pie,
First, we hope you and your family are well and safe. Thank you for sending us a positive review, regarding our maintenance department and how they helped you. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
Googlevery friendly, helpfull people
thank you so much "Gemma" for your help...
True · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Jz Shahzada Yasir,
First, we hope you and your family are well and safe. Thank you for leaving us a positive review. We are glad to know that we managed meet your expectation and we appreciate that you commend our employee for the service we provided. We always do our best to make sure that all clients are comfortable and satisfied with the service we provide. Please let us know anything we can help. Thank you and keep safe!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery friendly and professional staff. Umit was really helpful along the whole renting process. He also helped us through the paperwork for the referencing. .
I would definitely recommend this agency.
Anduela · 30 April 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Anduela Ymerali,
First, we hope you and your family are well and safe. Thank you for your feedback! We are happy that you had a good experience overall. It is wonderful to hear that Umit were able to provide you with the excellent experience. We will be sharing your feedback with our team. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent estate agent - there were some tricky issues with our sale - but Oyster properties were able to manage and navigate us through the process.
Thanks Manesh for your hard work!
Rishi · 30 April 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Rishi Shah,
First, we hope you and your family are well and safe. Thank you for sharing that with us! It's wonderful time with us, and has made such a difference for you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI’ve been using Oyster service over a decade and I am very happy with it.
Umit from Arnos Grove branch has been extremely helpful and supportive during this challenging time! I strongly recommend this agency.
Rita · 30 April 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Rita Cara,
First, we hope you and your family are well and safe. Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAn astounding and excellent service from start to finish. I dealt with Manesh of Oyster properties who has demonstrated an impressive level of competence and professionalism in the areas that should matter to anyone trying to sell their property especially in challenging market conditions. I was trying to sell a 2 bed flat in North London, and after talking to Manesh and some other national agents, I originally fell for the sales tricks of a national brand who led me to believe I can get a very goodmprice for my property... I didn't realise I was ignoring the true expert! Having wasted 4 months, I decided to change and go with Manesh. I needed an agent who would partner me on the journey, someone I could reach easily, trust and rely on for an honest assessment of the very dynamic housing market we were in during the 2020 pandemic. I am so glad to have made the change and go with Manesh as he sold my flat within 2 months!
I wholeheartedly recommend him to anyone looking for a knowledgeable and trustworthy agent to sell their property (or to buy a property).
Don't do what I did and fall for the traditional sales tactics of other national chains, for an honest personable agent who delivers - go with Oyster properties - the real experts!
Niaz · 30 April 2021 · Oyster Properties Arnos Grove
Agent replied
Dear Niaz Hussain,
First, we hope you and your family are well and safe. Thanks for leaving a review, and mentioning Manesh. You’re right, he is always going above and beyond. We’ll be sure to share your praises with them! Your review means a lot to us and lets us know we’re on the right track! Please let us know anything we can help in the future. Thank you.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleDear Bibicu Robert,
First, we hope you and your family are well and safe. We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
Bibicu · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Bibicu Robert,
First, we hope you and your family are well and safe. We appreciate your positive feedback. We are very pleased to hear that our staff provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThank you Gemma.
Amazing service and very friendly, very good professional relationship. Super recommend.
Felipe · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Felipe Kuiawinski,
We hope you and your family are all well and safe. Thanks so much for sharing your experience with us. It was our pleasure to assist with your needs.We are glad to know you had a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you . Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery good response time. Easy to arrange a viewing at convenient time.
Knowledgeable, pleasant and professional agent.
Rafal · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Rafal Rytel Floryszczyk,
First, we hope you and your family are well and safe. Thank you so much for sharing your experience with our service. We want every experience to be “five stars”! Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleIt was on time, and almost real. Will be of use even after the pandemic ends as buyers from far distance does not have to travel.
Well executed presentation
Lourdes · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Lourdes Fernando,
First, we hope you and your family are well. Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your feedback with our service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe rented one bedroom apartment with Oyster properties and Gemma made our process so easy. Absolutely great experience.
Definitely recommended 😃 …
Marta · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Marta Karamatić,
First we hope you and your family are well and safe. Thank you for leaving us a very positive review. We appreciate that you gave us your trust to find the perfect home for you. We will share this with our team to let them know to keep up the amazing work. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThe team at oyster are brilliant especially the maintenance teams. They are one of the best maintenance teams I have worked with and are very efficient and communication is spot on.
Very friendly team to deal with and very responsive.
Tarul · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Tarul Patel,
First, we hope you and your family are well and safe. We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent service. Gemma was very suportive,helpful, always ready to respond to our queries. All the paperwork has been completed on a time relatively short, which made the whole process very easy for us.
Amazing job!!!
DRAGOS · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Dragon Surducan,
First, we hope you and your family are well and safe. Thank you for giving your trust to us. Our employee will be glad to know your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe want to say a big thank you to Hemangi, she has been there for us no matter what the situation was. She is supportive, caring and really understands what tenants go through, and always has the time to help and assist with such a caring approach
She really values people's concerns and nothing is too much for her!
Overall the staff in the whole are really lovely, with a huge thank you to Hemangi, you are amazing!
Thank you oyster properties
Have a lovely Christmas
Deborah · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Hi Deborah Rajah,
Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleThe maintenance team of Oyster Property has been very professional in dealing with the issue reported. The assigned agent, Abhi, was very helpful throughout the process. I am very pleased with their services.
With best wishes,
Heng Chen
肖鹏Steve · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Heng Chen,
First, we hope you and your family are well and safe. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We will be sharing your feedback to Abhi and with our team to encourage them to always give their all efforts helping. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI found the entire team at Oyster to be extremely professional and responsive at all times.
I am professional landlord, and we had 20 flats that suddenly become vacant this summer. The Oyster team mobilised and put in a great effort, to let the entire stock within 8 weeks, and this was during Covid times, so a even bigger accomplishment- Thank you!
The service was great and they acted for my best interest, but in a fair manner. I have no hesitation in using them in future and continue to do so.
Mahesh · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Mahesh P,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We always try to make sure to provide the best service to all our clients, and we are happy you appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster Properties have been great, supportive and professional dealing with our search and queries. Dean and Iriana have been so helpful and friendly towards the purchase of our property.
Thank you both.
Mohamed · 30 April 2021 · Oyster Properties Stanmore
Agent replied
Dear Mohamed Fata,
First, we hope you and your family are well and safe. We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else with only the best there is to offer. It’s so lovely to hear that Irina and Dean helped to make your experience such a positive one. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRating only, no written review.
Riddhi · 13 April 2021 · Oyster Properties Stanmore
Agent replied · 12 April 2024
Dear Riddhi Bhatt,
First, we hope you and your family are well and safe!
We are incredibly grateful that you took the time out to leave us this positive rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with.
Thank you, once again!
Best Regards,
Oyster Properties Team
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