Oyster Properties reviews

Thank you so much, Jenish, for taking the time to share such lovely feedback. We're really pleased to hear that Mehul was able to support you throughout your first property purchase. Buying for the first time can feel like a lot, so it's great to know his patience and clear explanations helped make the process easier. And please don't worry about asking too many questions, that's exactly what he's there for! We'll be sure to pass your kind words on to Mehul. He'll be delighted to read them. Thank you again for your recommendation and for choosing Oyster Properties. We wish you every happiness in your new home! Kind regards, The Oyster Properties Team

Dear Jayesh, Thank you so much for your lovely feedback and for taking the time to leave us a 5-star review. We’re delighted to hear that you were happy with the service you received and that the whole process was made easy and straightforward for you. We’ll be sure to pass your kind words on to Gemma. She will be very pleased to know that her professionalism, friendliness and regular communication made such a positive difference to your experience. Thank you again for your recommendation and for choosing Oyster Properties. We truly appreciate your support. Kind regards, The Oyster Properties Team

Dear Davinder, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you had such a positive experience with Oyster Properties and that the process of finding new tenants for your property was handled smoothly and efficiently. We’ll be sure to pass your lovely comments on to Gemma, who will be very pleased to know that her professionalism, dedication and support made the process easier for you. Thank you again for your recommendation and for placing your trust in Oyster Properties. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, The Oyster Properties Team

Dear Oliver Gray, Thank you for taking the time to provide such detailed feedback. We are sorry to hear about the frustrations you experienced during and following your tenancy. We appreciate how stressful moving home can be, particularly when circumstances surrounding a property change. We are especially sorry to hear that you received repeated communications regarding rent and property inspections after you had already informed us that you had vacated. We understand why this would have been frustrating and concerning. Clear communication and accurate record-keeping between our teams are extremely important to us, and we recognise from your feedback that there were areas where our communication and internal coordination did not meet the standard we expect. Regarding the other matters raised in your review, including the tenancy and legal concerns, we are unable to comment on individual circumstances publicly. However, we would be happy to review the matter in full with you directly. We take your feedback seriously and will use it constructively to review our processes and improve the service we provide to our tenants. Best regards, The Oyster Properties Team

Thank you so much, Oonagh, for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a positive experience with Manesh and the Oyster Properties team. It’s especially lovely to know that his patience, friendly approach and understanding of what you were looking for helped make your property search a positive one. We’ll be sure to pass your kind words on to Manesh; he’ll be thrilled to hear them. Thank you again for your recommendation and for choosing Oyster Properties. We wish you all the very best in your new home! Kind regards, The Oyster Properties Team

Dear Dee, Thank you for taking the time to write this review. While we appreciate all feedback, it is unfortunate that your review omits several key facts that provide important context to the issues raised. At the start of your tenancy, the inventory records show that the property was presented in a clean condition and that all of the lights throughout the property were in working order. We have photographic evidence to support this, and this was referenced during the email and WhatsApp correspondence between yourself and Yadush. Yadush also took the time to provide you with guidance outlining a tenant's responsibilities during a tenancy, including the replacement of non-working light bulbs. It is therefore disappointing that your review continues to state that the lights were not working when you moved in, despite the inventory evidence and this having already been discussed with you. With regard to the cleaning, prior to carrying out the check-out inspection, Yadush attended the property with a prospective tenant who happened to be a professional industrial cleaner by trade. In her professional opinion, the property had not been cleaned to a professional standard, commenting on the condition of the shower screen before the inspection had even begun. During the subsequent check-out inspection, Yadush also identified additional areas requiring attention, including water marks, limescale build-up and appliances that had not been cleaned thoroughly. Ordinarily, where a property has not been returned in the required condition, a professional cleaning charge would be applicable. However, as you advised that you had already arranged a professional clean, Yadush accepted your explanation and, rather than applying the £220 professional cleaning charge, gave you the opportunity to arrange remedial cleaning yourself. This was done as a gesture of goodwill and to minimise any cost to you. Ultimately, no professional cleaning charge was applied. The only charge that remained related to the replacement of four non-working light bulbs, which fall within a tenant's responsibilities during a tenancy. Yadush also offered you the opportunity to have your own cleaner or contractor replace the bulbs during the remedial visit so that this cost could be avoided entirely. Our role is to assess the condition of a property fairly and objectively, using the inventory report, photographic evidence and the condition found at check-out. We are therefore disappointed that your review chooses to criticise a member of staff personally, despite the efforts made to resolve matters reasonably and reduce the costs that would otherwise have been payable. We wish you all the best in your future home. Kind Regards, Oyster Properties

Dear Pankaj, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your experience with our team was disappointing and that you felt you had to repeatedly chase for updates. We understand how frustrating it can be to express immediate interest in a property and then not receive clear or timely communication. We also regret that your experience during the viewing did not meet the standard of service you expected. We appreciate that clear communication, good preparation and keeping applicants informed are important parts of the service we aim to provide. Your comments have been taken seriously and will be shared with the relevant teams so that we can review our processes and identify where improvements can be made. We are sorry that on this occasion we did not provide the level of service you expected. We value your feedback and will use it constructively to improve the experience for our future applicants. Kind regards, The Oyster Properties Team

Dear Vishal, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At Oyster Properties, we always strive to provide the highest level of service to all our buyers and applicants, so we're disappointed to learn that you feel let down by the lack of communication. To help us investigate this matter and assist you further, could you please provide your contact details and the address of the property you viewed? Once we have this information, we will review what happened and ensure the appropriate team contacts you as soon as possible. We genuinely appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to put things right. Kind regards, Oyster Properties

Dear Le Fourteen, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At Oyster Properties, we always strive to provide the highest level of service and professionalism to all our clients and applicants, so we are disappointed to learn that you felt let down during your interaction with Yadush. To help us investigate this matter and assist you further, could you please provide your contact details and the address of the property involved? Once we have this information, we will review what happened with the team member and ensure management contacts you as soon as possible. We genuinely appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to put things right. Kind regards, Oyster Properties

Dear Dee, Thank you for taking the time to write this review. While we appreciate all feedback, it is unfortunate that your review omits several key facts that provide important context to the issues raised. At the start of your tenancy, the inventory records show that the property was presented in a clean condition and that all of the lights throughout the property were in working order. We have photographic evidence to support this, and this was referenced during the email and WhatsApp correspondence between yourself and Yadush. Yadush also took the time to provide you with guidance outlining a tenant's responsibilities during a tenancy, including the replacement of non-working light bulbs. It is therefore disappointing that your review continues to state that the lights were not working when you moved in, despite the inventory evidence and this having already been discussed with you. With regard to the cleaning, prior to carrying out the check-out inspection, Yadush attended the property with a prospective tenant who happened to be a professional industrial cleaner by trade. In her professional opinion, the property had not been cleaned to a professional standard, commenting on the condition of the shower screen before the inspection had even begun. During the subsequent check-out inspection, Yadush also identified additional areas requiring attention, including water marks, limescale build-up and appliances that had not been cleaned thoroughly. Ordinarily, where a property has not been returned in the required condition, a professional cleaning charge would be applicable. However, as you advised that you had already arranged a professional clean, Yadush accepted your explanation and, rather than applying the £220 professional cleaning charge, gave you the opportunity to arrange remedial cleaning yourself. This was done as a gesture of goodwill and to minimise any cost to you. Ultimately, no professional cleaning charge was applied. The only charge that remained related to the replacement of four non-working light bulbs, which fall within a tenant's responsibilities during a tenancy. Yadush also offered you the opportunity to have your own cleaner or contractor replace the bulbs during the remedial visit so that this cost could be avoided entirely. Our role is to assess the condition of a property fairly and objectively, using the inventory report, photographic evidence and the condition found at check-out. We are therefore disappointed that your review chooses to criticise a member of staff personally, despite the efforts made to resolve matters reasonably and reduce the costs that would otherwise have been payable. We wish you all the best in your future home. Kind regards, Oyster Properties Team

Dear Damian, Thank you so much for your wonderful review! We're delighted to hear that Manesh and the Arnos Grove team were able to make your experience such a positive one. Your kind words about Manesh's advice, support, and commitment throughout the process mean a great deal to us. We're especially pleased that his positivity and guidance helped you reach the finish line. It was a pleasure assisting you, and we truly appreciate your trust in Oyster Properties. Wishing you all the very best in your new home! Kind Regards, Oyster Properties

Dear Tina, Thank you so much for the kind words - we'll be sure to pass them on to Sonia. It's exactly the kind of service we aim to deliver every day, and it's great to hear it's making a difference. We really appreciate you taking the time to leave a review. Kind regards, Oyster Properties

Thank you so much for your wonderful review and for taking the time to share your experience. We're delighted to hear that Manesh and the Oyster team were able to provide the support and guidance you needed throughout your property journey. Buying or selling a home can be a challenging process, so it's fantastic to know that Manesh's advice, availability for viewings, and positive approach helped give you confidence every step of the way. Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to Manesh and the team. It was a pleasure assisting you, and we truly appreciate your recommendation. We wish you all the very best and hope to have the opportunity to help you again in the future. Kind regards, The Oyster Team

Dear Rick, Thank you for your fantastic review and for recommending Oyster Properties. We're delighted to hear that Kevin provided you with such a professional and responsive service throughout your moving journey. Ensuring our clients feel supported and informed every step of the way is our priority, and it's wonderful to know that Kevin and the team made the process easier and more enjoyable for you. Your kind words and recommendation mean a great deal to Kevin and everyone at Oyster Properties. Thank you for placing your trust in us. We wish you every happiness in your new home and look forward to assisting you again in the future should you ever need us. Kind regards, Oyster Properties

Dear Rina, Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. We're delighted to hear that Kevin was able to help your family find the perfect rental home and that he made the entire process smooth, stress-free, and enjoyable. Providing professional, responsive, and reliable service is what we strive for, and it's fantastic to know Kevin went above and beyond to support you every step of the way. Your kind words and recommendation mean a great deal to both Kevin and the entire team at Oyster Properties. We wish you and your family every happiness in your new home, and if there's ever anything we can assist you with in the future, please don't hesitate to get in touch. Kind regards, Oyster Properties

Dear Babs, Thank you for your wonderful review and for your kind words. We're delighted to hear that you found our service trustworthy and reliable, and that we were able to support you throughout your stay. Knowing that we could contribute to making your time in London a worthwhile and enjoyable experience means a great deal to our team. Thank you for choosing Oyster Properties. We truly appreciate your trust and wish you all the very best. We hope to have the opportunity to assist you again in the future. Kind regards, Oyster Properties

Dear Kells, Thank you for taking the time to share your experience and for your kind recommendation. We're delighted to hear that Kevin was able to assist you professionally and efficiently, helping you secure your new property within a short timeframe. While we're sorry there was a small hiccup along the way, we're pleased that Kevin was able to resolve it promptly and ensure the process remained as smooth as possible. It's especially rewarding to know that this was one of your best customer service experiences with a real estate company. Your feedback means a great deal to Kevin and the entire Oyster Properties team. Thank you once again for choosing Oyster Properties. We wish you all the very best in your new home and look forward to assisting you again in the future should you ever need us. Kind regards, Oyster Properties

Dear Grace, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you have experienced. … More