Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst letting experience I have had.
I viewed two properties through this agency. I gave an immediate yes for one of them and emailed my offer straight away. After that, there was no proper response, no update and no reply to my emails. I had to constantly chase the team myself.
Communication was extremely poor. Every time I called, either the relevant person was unavailable or nobody could give me a clear answer.
The person who attended one of the viewings did not even know how to open the property door and could not answer basic questions about the property. A significant amount of my time was wasted during the viewing.
After a lot of chasing, I finally managed to speak to the right person, only to be told that the property had already been given to someone else. There was no email update, no opportunity to negotiate and no clear communication before the decision was made.
Based on my experience, the service showed zero professionalism, poor organisation and a complete lack of communication. I would not recommend this agency.
Pankaj · 8 August 2026
Agent replied · 22 August 2026
Dear Pankaj,
Thank you for taking the time to share such detailed feedback. We are sorry to hear that your experience with our team was disappointing and that you felt you had to repeatedly chase for updates.
We understand how frustrating it can be to express immediate interest in a property and then not receive clear or timely communication. We also regret that your experience during the viewing did not meet the standard of service you expected.
We appreciate that clear communication, good preparation and keeping applicants informed are important parts of the service we aim to provide. Your comments have been taken seriously and will be shared with the relevant teams so that we can review our processes and identify where improvements can be made.
We are sorry that on this occasion we did not provide the level of service you expected. We value your feedback and will use it constructively to improve the experience for our future applicants.
Kind regards,
The Oyster Properties Team
★★★★★ 1/5
GoogleYadush is absolutely horrible!!! We were given the property in poor condition, including lights that were already broken/not working when we moved in. Despite this, we are now being charged for replacing the lights when they were never working in the first place.
We have also been charged £60+ for cleaning a couple of water marks on a tap, despite the property having been professionally cleaned before we left. This feels completely unreasonable and disproportionate.
It is incredibly frustrating to be charged for issues that were pre-existing and for such minor marks after leaving the property professionally cleaned.
Dee · 8 August 2026
Agent replied · 22 August 2026
Dear Dee,
Thank you for taking the time to write this review. While we appreciate all feedback, it is unfortunate that your review omits several key facts that provide important context to the issues raised.
At the start of your tenancy, the inventory records show that the property was presented in a clean condition and that all of the lights throughout the property were in working order. We have photographic evidence to support this, and this was referenced during the email and WhatsApp correspondence between yourself and Yadush. Yadush also took the time to provide you with guidance outlining a tenant's responsibilities during a tenancy, including the replacement of non-working light bulbs. It is therefore disappointing that your review continues to state that the lights were not working when you moved in, despite the inventory evidence and this having already been discussed with you.
With regard to the cleaning, prior to carrying out the check-out inspection, Yadush attended the property with a prospective tenant who happened to be a professional industrial cleaner by trade. In her professional opinion, the property had not been cleaned to a professional standard, commenting on the condition of the shower screen before the inspection had even begun. During the subsequent check-out inspection, Yadush also identified additional areas requiring attention, including water marks, limescale build-up and appliances that had not been cleaned thoroughly.
Ordinarily, where a property has not been returned in the required condition, a professional cleaning charge would be applicable. However, as you advised that you had already arranged a professional clean, Yadush accepted your explanation and, rather than applying the £220 professional cleaning charge, gave you the opportunity to arrange remedial cleaning yourself. This was done as a gesture of goodwill and to minimise any cost to you.
Ultimately, no professional cleaning charge was applied. The only charge that remained related to the replacement of four non-working light bulbs, which fall within a tenant's responsibilities during a tenancy. Yadush also offered you the opportunity to have your own cleaner or contractor replace the bulbs during the remedial visit so that this cost could be avoided entirely.
Our role is to assess the condition of a property fairly and objectively, using the inventory report, photographic evidence and the condition found at check-out. We are therefore disappointed that your review chooses to criticise a member of staff personally, despite the efforts made to resolve matters reasonably and reduce the costs that would otherwise have been payable.
We wish you all the best in your future home.
Kind Regards,
Oyster Properties
★★★★★ 5/5
GoogleI had a very positive experience with Oyster Properties. They were professional, helpful and efficient throughout the process of finding new tenants for my property. Everything was handled smoothly, and I really appreciated their communication and support.
Special thanks to Gemma for her excellent service, professionalism and dedication. She was extremely helpful and made the whole process much easier.
I would happily recommend Oyster Properties to anyone looking for a reliable and professional letting agent.
Davinder · 20 August 2026
Agent replied · 22 August 2026
Dear Davinder,
Thank you very much for taking the time to share your kind feedback.
We’re delighted to hear that you had such a positive experience with Oyster Properties and that the process of finding new tenants for your property was handled smoothly and efficiently.
We’ll be sure to pass your lovely comments on to Gemma, who will be very pleased to know that her professionalism, dedication and support made the process easier for you.
Thank you again for your recommendation and for placing your trust in Oyster Properties. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI recently rented a property through oyster properties stanmore. There service were outstanding. There were some maintenance needed but they did it without any delays and sorted everything. Special mention to Gemma who supported us throughout the process without any delays. Usually renting a new property is stressful but She made the process very smooth and simple for us. Hats off to u guys.
Merin · 22 July 2026
Agent replied · 22 August 2026
Dear Merin Samuel,
Thank you so much for your fantastic review and for sharing your experience. We are elated to hear that your move into your new home was such a positive one.
It's wonderful to know that our team was able to resolve the maintenance issues promptly and that Gemma's support helped make the entire renting process smooth and stress-free. Providing responsive service and ensuring our tenants feel supported every step of the way is something we take great pride in.
We'll be sure to pass on your kind words to Gemma, she will be delighted to hear your feedback. Thank you for choosing Oyster Properties Stanmore. We truly appreciate your support and wish you every happiness in your new home.
Best regards,
The Oyster Properties Team
★★★★★ 3/5
GoogleI recently started renting with Oyster and have now been here for two months. The reference check process was smooth and overall straightforward.
During my stay, I experienced one issue with faulty water in the house. I contacted the team by text at around 10 p.m., and Kavya responded immediately. The problem was resolved quickly, and I was very impressed with how helpful and efficient the maintenance support was. I’m genuinely happy with the maintenance team, my only issue was handled excellently.
However, my move-in experience could have been better. There was no landlord or representative present to guide me through the house, so we had to figure everything out ourselves, which made settling in a bit difficult. I was also disappointed with the initial check-in report, as some faulty and unclean items were listed as being in good condition. Although the report was later corrected after we raised the issues, these problems could easily have been overlooked if we hadn’t paid close attention.
Overall, I would rate my experience 3 out of 5. My advice to new tenants would be to carefully review the inventory and condition reports you receive, while also knowing that the maintenance team is responsive and reliable. Special thanks to Kavya for his excellent support, he was amazing, helpful, and professional.
Ahmad · 25 March 2026
Agent replied · 22 April 2026
Dear Ahmad Dibsi,
Thank you for taking the time to share your detailed feedback. We are really pleased to hear that your overall renting experience has been positive and that the referencing process was smooth and straightforward.
A special thank you for highlighting Kavya’s support, we are delighted to hear that he was able to respond promptly and resolve the maintenance issue efficiently. Your kind words about our maintenance team mean a great deal to us.
We also truly appreciate your honest feedback regarding your move-in experience. We are sorry to hear that there was no representative available to guide you through the property and that the initial check-in report did not fully reflect the condition of the home. This is not the standard we aim to provide, and your comments will help us improve our processes to ensure a smoother and more accurate experience for future tenants.
Thank you again for your valuable feedback and advice to future tenants. We’re glad to have you with us and are here to support you throughout your tenancy.
Kind regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotBuying Experience
We are in the process of buying a property and so far our experience is very good. Mehul is helping us in this whole process. He very polite, professional, very responsive, informative and transparent. He has provided us all the necessary information for the whole process at the beginning of our journey, that has helped us a lot in terms of planning, gathering information/documents to make the journey stress free. All the other team members are also very helpful and responsive.
T · 23 March 2026
Agent replied · 11 June 2026
Dear T R,
Thank you so much for your wonderful 5-star review! We are proud to hear that your experience so far has been very positive and that Mehul has been able to support you throughout your property purchase journey. His professionalism, transparency, and clear communication are qualities we truly value, and it’s great to know his guidance has helped make the process more organised and stress-free.
We also appreciate your kind words about the wider team, it means a lot to us. Wishing you all the best as you continue your journey and thank you for choosing Oyster Properties!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleThis is a very responsible estate agency; it’s quite different from any others I’ve come across before. I was surprised to find that when I moved in, they provided a comprehensive property inspection report, and their maintenance service was very prompt.
Although there were some delays in setting up some billing accounts initially, but Gemma, who was my point of contact, was also very responsible and dealt with these issues promptly; and Gemma is patient and is willing to help sort things outoverall, it was a very positive experience.
Zhao · 22 March 2026
Agent replied · 22 April 2026
Dear Zhao Sizhe,
Thank you so much for your detailed 5-star review! We are truly proud to hear that your experience with Oyster Properties was positive and that our team’s professionalism, prompt maintenance service, and thorough property inspections stood out.
Gemma will be thrilled to know that her patience, responsibility, and support made a difference in resolving initial billing matters and ensuring a smooth experience. We truly appreciate your kind words and your trust in Oyster Properties!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
TrustpilotI would like to thank Jemma for all her…
I would like to thank Jemma for all her help and support throughout the entire process, from arranging and assisting with property viewings right up until I moved in. She was always friendly, responsive, and willing to help with any questions I had. Her professionalism and helpfulness made everything much smoother and less stressful. I would highly recommend Jemma to anyone looking for excellent service and support.
Janet · 15 June 2026
Agent replied · 25 September 2026
Dear Janet,
Thank you so much for your kind words and for taking the time to leave such a wonderful review.
We're delighted to hear that Gemma was able to make your moving journey as smooth and stress-free as possible. Providing friendly, responsive, and professional service is something we take great pride in, and your feedback means a lot to us.
We'll be sure to pass your lovely comments on to Gemma, she'll be thrilled to know her support made such a positive difference.
Thank you once again for your recommendation. We wish you all the very best in your new home!
★★★★★ 5/5
TrustpilotHad a fantastic experience
I have worked with Oyester Properties for a number of years and they have always been very helpful in managing my properties. Specially credit goes to Minal. Recently sold o e of the property and my experience with Mehul was great. He kept us up to date on all sales progress and was able to offer advice on other matters too. Big thank you to whole oyester Properties dedicated team.
Nita · 7 May 2026
Agent replied · 11 June 2026
Dear Nita,
Thank you so much for your kind words and continued trust in Oyster Properties over the years.
We truly appreciate your support and are delighted to hear about your positive experience with both Minal and Mehul. We will make sure your appreciation is shared with them and the entire team.
It was our pleasure assisting you with both the management and sale of your property, and we’re glad Mehul was able to keep you well informed throughout the process.
Thank you once again for your recommendation and for being a valued client of Oyster Properties. We look forward to assisting you again in the future.
Warm regards,
Oyster Properties Team
★★★★★ 5/5
TrustpilotWe recently bought a property
We recently bought a property which was marketed by Oyster Properties, Stanmore. Mehul, from Oyster Properties, made our journey very smooth and stress free. His knowledge and understanding has helped us to complete the purchase very quickly. Mehul was available to respond our queries or concern very quickly. We like to thank you Mehul and team for excellent service.
Sonal · 20 July 2026
Agent replied · 25 September 2026
Dear Sonal,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Mehul made your home-buying journey smooth and stress-free. His dedication, knowledge, and commitment to providing prompt support throughout the process are qualities we truly value, and we're pleased they helped make your purchase a positive experience.
Your kind words about Mehul and the team mean a great deal to us. Congratulations on your new property, and thank you for choosing Oyster Properties. We wish you every happiness in your new home and look forward to assisting you again in the future.
Kind regards,
Oyster Properties
★★★★★ 5/5
GoogleHello everyone,
I would like to appreciate Oyester properties to help us find our new home. It was first time for me looking for a home through agency. I had a wonderful experience with Oyester properties. Additionally, I would specifically like to appreciate Gemma and Kavya both for helping me with my queries and providing me proper guidance. Thanks again to Gemma and other staff members for their support. I would definitely recommend Oyester properties to everyone for finding their ideal home.
Devang · 8 January 2026
Agent replied · 22 January 2026
Dear Devang Parekh,
Thank you so much for your wonderful 5-star review! We are truly happy to hear that your first experience of finding a home through an agency was such a positive one. It’s great to know that Gemma and Kavya were able to support you, answer your queries, and provide clear guidance throughout the process.
We truly appreciate your kind words about the whole team and your recommendation.
Thank you for choosing Oyster Properties, and we wish you all the best in your new home!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOutstanding Guidance and Support from Gemma.
Gemma was ensuring our property rental process was smooth, clear, and stress-free from start to finish. Her guidance was consistently professional and highly effective. Throughout the search and initial application phases, she provided excellent support, clearly explaining each step and managing expectations perfectly. We particularly appreciated her responsiveness and proactive communication; she always made herself available to answer our queries and ensured we had all necessary documentation ready in a timely manner.
Thank you Gemma.
Prashant · 8 January 2026
Agent replied · 22 January 2026
Dear Prashant Patel,
Thank you so much for your wonderful 5-star review! We are delighted to hear that Gemma’s guidance and support made your property rental process smooth, clear, and stress-free from start to finish. Her professionalism, proactive communication, and dedication to ensuring everything was well managed are qualities we’re very proud of.
Gemma will be thrilled to know her efforts were so appreciated. Thank you again for your kind words and for choosing Oyster Properties!
Warm Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI had a very positive experience with the letting agency from start to finish. The whole process was smooth, well organised, and clearly explained. Kavya& Binal was especially helpful, professional, and always quick to respond to any questions I had. Their support made the renting process much less stressful, and I really appreciated their friendly and efficient service. I would definitely recommend them to anyone looking to rent a property.
Janak · 22 March 2026
Agent replied · 22 April 2026
Dear Janak Patel,
Thank you so much for your wonderful 5-star review! We are delighted to hear that your experience with Oyster Properties was smooth, well organised, and stress-free from start to finish. Kavya and Binal will be thrilled to know that their professionalism, responsiveness, and friendly support made such a positive impact.
We truly appreciate your kind words and recommendation, thank you for choosing Oyster Properties!
Best regards,
The Oyster Properties Team
★★★★★ 1/5
Googlecalled the maintenance team and Bhanu answered the call. He was very rude and patronisingon. He laughed and said we are not doing that repair! When I asked why? He said I have asked my colleague and he he said that we won't do it. The repair is not listed? I have since reported the repair online as the option is there. Unprofessional and unacceptable to say the least. He refused to transfer the call to a manager or a more senior person and did not try and help resolve the issue at all. There is no where on the website to contact them to complain and so the review.
Bilkis · 20 December 2025
Agent replied · 20 March 2026
Dear Bilkis M,
We sincerely apologize for the experience you had with our maintenance team. This is certainly not the level of service we expect, and we understand how frustrating this must have been for you.
Please be assured that we take your concerns very seriously and are investigating this matter further to ensure it does not happen again. The issue has been escalated to the Management Team, and I understand that Ankit and Bhanu have already connected with you to assist with the matter.
We truly value your feedback and are committed to resolving this issue. Thank you for bringing it to our attention.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleOutstanding Lettings Agency & Exceptional Support
I recently began renting a property through this agency, and the experience has been excellent from start to finish. Everything was handled professionally, clearly, and with great attention to detail.
A special mention goes to Mr. Kavya Patel, whose professionalism and support truly stood out. He patiently explained all the required information during the letting process, making the transition smooth and stress-free.
What impressed me even more was his willingness to go above and beyond when we needed urgent assistance one morning. He responded quickly and helped resolve the situation with genuine care, something you don’t often see in this industry. His dedication and responsiveness reflect extremely well on the agency.
Overall, I’m very pleased with the service received and highly recommend this lettings agency for their reliability, professionalism, and outstanding customer care.
Mit · 20 December 2025
Agent replied · 20 March 2026
Dear Mit,
Thank you so much for your fantastic 5-star review! We are delighted to hear that your renting experience with Oyster Properties was smooth and stress-free from start to finish. Kavya Patel will be thrilled to know that his professionalism, dedication, and willingness to go above and beyond made such a positive impact.
We truly appreciate your kind words and recommendation. Providing reliable, attentive, and caring service is very important to us, and it’s wonderful to know that it made a difference for you.
Warm regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI had a very positive experience with the letting agency from start to finish. The whole process was smooth, well organised, and clearly explained. Kevin was especially helpful, professional, and always quick to respond to any questions I had. Their support made the renting process much less stressful, and I really appreciated their friendly and efficient service. I would definitely recommend them to anyone looking to rent a property.
Markella · 22 March 2026
Agent replied · 20 March 2026
Dear Markella Mollai,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team and that the process felt smooth and well organised from start to finish.
Kevin will be especially pleased to know that his support made a difference, he always strives to provide helpful, responsive, and professional service. We're really glad we could help make your renting journey less stressful.
Thank you for your recommendation, and we wish you all the very best in your new home!
Best regards,
Oyster Properties Team
★★★★★ 1/5
GoogleExactly 1 month ago now (14.11.25), I attended a viewing of an Edgware flat for rent arranged by Oyster Properties. I was to meet Gemma Groogan.
The view time was 17:45. I got there at 17:40. 17:50 arrived with no phone call or text explaining lateness.
I was about to call when it occurred to me that the property maybe had a rear entrance only. I walked around the block and someone was there. "Are you Gemma ?", I asked. She was.
She said that I was late. I pointed out that I had already been here for 10 minutes waiting outside the address that I had been given. She laughed and said "Yes, that fools a lot of people". No Gemma. I was not "fooled". I was given an address that I got to early and waited at while an agent didn't show. I am not a mind reader. If the entrance to a flat is at the rear then IT IS COMMON SENSE THAT THE AGENT INFORMS THE POTENTIAL TENANT OF THIS FACT BEFORE THE APPOINTMENT.
The viewing went ok. There was a man in the flat that I was not introduced to. I assumed the tenant but he may have been the landlord. I told Gemma that I would like the tenancy. She said that I would have to text her (I did, the sane day), and then after credit checks, the landlord would decide what he wanted to do.
A week later on Friday 21 I had not heard anything back so I phoned Oyster. The staff member who took the call was very polite and professional, apologised, and told me that she would tell Gemma and she would call me back.
The next day no phone call so I called back. Same discussion as before.
On Monday 24 still no call so I called again. Same discussion again.
By Friday 28 it had been 2 weeks, and I was still waiting for contact. I called again, and (politely) vented my frustration and exasperation at the staff member. She apologised profusely and assured me that Gemma would call back. I said that I had given up hope.
As I type this it is 14.12. It is now exactly ONE MONTH since my viewing. And during that month I have received ABSOLUTELY NO CONTACT WHATSOEVER from Oyster Properties. No phone calls. No text messages. No emails. Nothing. Even after I phoned them FOUR TIMES.
This is not just unprofessional - it is downright rude. Oyster Properties asked me lots of questions before agreeing to a viewing, so they obviously thought that I was a good potential tenant. Good enough to offer me a viewing. Yet after the viewing it was like it never happened and I didn't exist. This raises several questions.
What was the point of Oyster arranging a viewing with me if they had no intention of considering me for the flat ?
Was the man in the flat the landlord ?
If he was not, had the landlord given Gemma instructions to relay to him her impressions of potential tenants and he used that to decide his shortlist ? And for whatever reason Gemma decided after meeting me that I wasn't "suitable" ?
Why did Gemma say that the landlord would conduct credit checks before making a decision ?
How could the landlord conduct a credit check on me when the only information Oyster had about me was my name, phone number, and email ?
Why does Oyster not inform potential tenants attending a viewing of the location of the entrance to the flat ? Is it some kind of intelligence/mind reading test ?
How has Oyster got such a high average rating on Google ?
The crucial question is the first one I asked in my list above:
"What was the point of Oyster arranging a viewing with me if they had no intention of considering me for the flat ?".
The only answer I can come up with is that Oyster DID in fact consider me a potential tenant. But that something happened during/immediately after the viewing that disqualified me - eg they gave the flat to another tenant. Or Gemma/the landlord didn't like my face. Or the landlord changed their mind about renting it. And then Oyster Properties decided that it was not worth their time or effort to call me or text me or email to let me know this.
There are several words for this kind of behaviour. These words are:
Rude
Unprofessional
Lazy.
And that is why I have awarded Oyster Properties one star.
Lee · 17 December 2025
Agent replied · 31 December 2025
Dear Lee Clifford,
We are very sorry to hear about your experience with your viewing and the lack of follow-up. We completely understand your frustration, waiting for a month without any communication is unacceptable, and this does not reflect the level of service we strive to provide.
We acknowledge that the information regarding the flat’s entrance should have been communicated clearly beforehand, and we are reviewing our processes to ensure this does not happen again. Regarding your application, we apologize that you were not updated promptly; every prospective tenant deserves timely feedback, and we regret that this was not the case.
We would like the opportunity to discuss this matter directly and address your concerns. Please contact us at <compliance@oyster-properties.co.uk> so we can follow up and learn how we can improve.
Thank you for taking the time to provide this feedback.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
TrustpilotWe were first-time buyers
We were first-time buyers, so buying our first property was a big and sometimes quite stressful experience for us. From the very beginning right through to the end, Mehul was there to help us and guide us whenever we needed him.
Jenish · 22 September 2026
Agent replied · 25 September 2026
Thank you so much, Jenish, for taking the time to share such lovely feedback.
We're really pleased to hear that Mehul was able to support you throughout your first property purchase. Buying for the first time can feel like a lot, so it's great to know his patience and clear explanations helped make the process easier. And please don't worry about asking too many questions, that's exactly what he's there for!
We'll be sure to pass your kind words on to Mehul. He'll be delighted to read them.
Thank you again for your recommendation and for choosing Oyster Properties. We wish you every happiness in your new home!
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI had the pleasure of working with Gema, and I cannot recommend her highly enough! From the very beginning, she was incredibly helpful in helping me find the perfect property. She took the time to listen to my needs and preferences, offering thoughtful recommendations that matched my criteria.
What really stood out was how thorough and supportive she was throughout the entire process, especially with the application and documentation. She walked me through every step, making sure I understood all the paperwork and helping me complete everything without any stress. Gema's professionalism, patience, and attention to detail made the whole experience smooth and hassle-free.
If you're looking for someone who genuinely cares about finding the right property and providing outstanding customer service, Gema is the person to work with! Thank you again, Gema, for making this process so much easier!
Deep · 20 November 2025
Agent replied · 20 March 2026
Dear Deep Patel,
Thank you so much for your fantastic 5-star review! We are delighted to hear about your positive experience working with Gema. Her dedication, professionalism, and genuine care for her clients truly set her apart, and it’s wonderful to know she supported you every step of the way, from understanding your needs to guiding you smoothly through the application and documentation process.
We are thrilled that everything felt seamless and stress-free for you, and Gema will be over the moon to hear your kind words.
Thank you for choosing Oyster Properties, and we wish you all the very best in your new home!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleOutstanding Guidance and Support from Gemma and Het
Gemma was instrumental in ensuring our property rental process was smooth, clear, and stress-free from start to finish. Her guidance was consistently professional and highly effective. Throughout the search and initial application phases, she provided excellent support, clearly explaining each step and managing expectations perfectly. We particularly appreciated her responsiveness and proactive communication; she always made herself available to answer our queries and ensured we had all necessary documentation ready in a timely manner.
Het's guidance was extremely detailed, ensuring we fully understood all terms and conditions. He consistently followed up with us and all relevant parties, demonstrating a strong dedication to moving the process forward without delay. His friendly demeanor and willingness provided immense reassurance. We felt fully supported and confident thanks to Het's tireless effort.
Ronak · 20 November 2025
Agent replied · 20 March 2026
Dear Ronak Soni,
Thank you so much for your incredible 5-star review!
We are thrilled to hear that Gemma and Het provided such outstanding guidance and support throughout your property rental process.
Gemma will be delighted to know that her professionalism, responsiveness, and clear communication made the experience smooth and stress-free for you.
Likewise, Het’s dedication, attention to detail, and proactive approach clearly made a strong positive impact. Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your experience.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleOutstanding Service from Kevin at Ouster Properties
From the very first moment we booked our viewing, Kevin at Ouster Properties has been absolutely fantastic. His professionalism, efficiency, and genuine friendliness made the entire process seamless and stress-free.
He kept us fully informed at every stage, always quick to respond to our questions and incredibly helpful with any details we needed clarified. The viewing itself was relaxed yet informative, and Kevin’s knowledge of the property and the local area was impressive.
Once we decided to proceed with renting, everything moved forward smoothly thanks to his clear communication and attention to detail. What could have been a stressful experience turned into an enjoyable and exciting one, and we couldn’t be happier with how everything went.
We’re truly pleased with the service we received and can’t recommend Kevin and Ouster Properties highly enough. A huge thank you for making our move so straightforward and positive!
Franceska · 20 October 2025
Agent replied · 20 March 2026
Dear Franceska Terziu,
Thank you so much for this incredibly detailed and heartfelt review! We are absolutely thrilled to hear about your outstanding experience with Oyster Properties from start to finish.
Kevin will be overjoyed to read your kind words about his service. Your recognition of his professionalism, efficiency, and friendly approach perfectly captures the qualities he brings to work every day. He's passionate about making the rental process as smooth and enjoyable as possible, and knowing that he succeeded in turning what could have been a stressful experience into an exciting one is the highest compliment we could receive.
We particularly appreciate you highlighting Kevin's communication skills and local knowledge, these are areas we pride ourselves on at Oyster Properties. Keeping our clients fully informed and providing that personal touch throughout the entire process is central to how we operate.
Your glowing recommendation means the world to us and motivates our entire team to continue delivering exceptional service. We're delighted that we could make your move straightforward and positive, and we hope you're settling in wonderfully to your new home.
Thank you again for choosing Oyster Properties and for taking the time to share your experience. Should you need anything at all in the future, please don't hesitate to reach out, we are always here to help.
Best wishes,
The Oyster Properties Team
★★★★★ 5/5
GoogleFor the property service that we required our initial contact was with Nimiesha. She has provided very good service in understanding the clients requirements. Nimiesha is polite, friendly and guides you well around the property. She is prompt on responding to any queries and nothing is too much trouble to Assisi.
The director Mr Nikesh Patel is well experienced and gives good guidance and good skills in liaising matters to be communicated.
We had phone contact with e office team for admin service. They are helpful and polite.
We are in process of dealing with a property through Oyster and with their professionalism and best of their support facilitate completion of our process.
Dipak · 20 October 2025
Agent replied · 20 March 2026
Dear Dipak,
Thank you for taking the time to share such comprehensive feedback about your experience with Oyster Properties.
We are delighted to hear that Nimiesha has been attentive to your requirements, providing the prompt and friendly service you deserve. Your kind words about Mr. Nikesh Patel’s guidance and the support from our office team are truly appreciated, we will be sure to share your feedback with everyone mentioned.
It’s wonderful to know that our team's professionalism has contributed to a smooth property transaction for you. We remain committed to maintaining this level of service throughout the completion process and beyond.
Thank you once again for choosing Oyster Properties and for your trust in us.
Warm regards,
The Oyster Properties Team
★★★★★ 1/5
TrustpilotYadush is absolutely horrible!!
Yadush is absolutely horrible!!! We were given the property in poor condition, including lights that were already broken/not working when we moved in. Despite this, we are now being charged for replacing the lights when they were never working in the first place.
Dee · 6 August 2026
Agent replied · 25 September 2026
Dear Dee,
Thank you for taking the time to write this review. While we appreciate all feedback, it is unfortunate that your review omits several key facts that provide important context to the issues raised.
At the start of your tenancy, the inventory records show that the property was presented in a clean condition and that all of the lights throughout the property were in working order. We have photographic evidence to support this, and this was referenced during the email and WhatsApp correspondence between yourself and Yadush. Yadush also took the time to provide you with guidance outlining a tenant's responsibilities during a tenancy, including the replacement of non-working light bulbs. It is therefore disappointing that your review continues to state that the lights were not working when you moved in, despite the inventory evidence and this having already been discussed with you.
With regard to the cleaning, prior to carrying out the check-out inspection, Yadush attended the property with a prospective tenant who happened to be a professional industrial cleaner by trade. In her professional opinion, the property had not been cleaned to a professional standard, commenting on the condition of the shower screen before the inspection had even begun. During the subsequent check-out inspection, Yadush also identified additional areas requiring attention, including water marks, limescale build-up and appliances that had not been cleaned thoroughly.
Ordinarily, where a property has not been returned in the required condition, a professional cleaning charge would be applicable. However, as you advised that you had already arranged a professional clean, Yadush accepted your explanation and, rather than applying the £220 professional cleaning charge, gave you the opportunity to arrange remedial cleaning yourself. This was done as a gesture of goodwill and to minimise any cost to you.
Ultimately, no professional cleaning charge was applied. The only charge that remained related to the replacement of four non-working light bulbs, which fall within a tenant's responsibilities during a tenancy. Yadush also offered you the opportunity to have your own cleaner or contractor replace the bulbs during the remedial visit so that this cost could be avoided entirely.
Our role is to assess the condition of a property fairly and objectively, using the inventory report, photographic evidence and the condition found at check-out. We are therefore disappointed that your review chooses to criticise a member of staff personally, despite the efforts made to resolve matters reasonably and reduce the costs that would otherwise have been payable.
We wish you all the best in your future home.
Kind regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma has been fantastic in managing the rental of my property. She made the entire process smooth and straightforward, handling everything with professionalism and clear communication throughout.
I particularly appreciated her proactive approach and responsiveness, she kept me well informed at every stage and ensured everything progressed efficiently. It’s been a stress-free experience thanks to her support.
Thank you, Gemma.
Hemant · 22 March 2026
Agent replied · 22 April 2026
Dear Hemant Patel,
Thank you so much for your wonderful 5-star review! We are very proud to hear that Gemma made managing the rental of your property smooth, straightforward, and stress-free. Her proactive approach, clear communication, and responsiveness are qualities we truly value, and she will be thrilled to know her support was so appreciated.
Thank you again for your kind words and for trusting Oyster Properties!
Best regards,
The Oyster Properties Team
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