Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service by oyster properties. Especially I’d like to say massive thanks to Kavyar and Gemma for their unwavering support during the process of making contract and referencing.
Our house search was started from viewing house with Kavyar, since that day we’ve been in touch with Gemma for all referencing process and today we’ve got our keys from Kavyar and moved to new Flat and also best part is, all bills will be transferred by oyster properties to my name without calling anyone which i felt is hassle free moving. However, I’ll refer to my friends as well whoever searching for house or a flats. Thank you once again.
Naveen · 3 August 2025
Agent replied · 2 September 2025
Hi Naveen Kalekuri,
Thank you so much for taking the time to share this wonderful review! It's absolutely delightful to hear about your positive experience with Oyster Properties.
We are thrilled that Kavya and Gemma were able to provide you with the exceptional support you deserved throughout your house search, contracting, and referencing process. It's fantastic to know that our seamless service - from the initial viewing to collecting your keys and handling the utility transfers - made your move as hassle-free as possible.
Your kind words about our team's unwavering support mean the world to us, and we're so pleased that you felt well taken care of every step of the way. We truly appreciate your willingness to recommend our services to friends - there's no greater compliment than a referral from a satisfied client.
Congratulations on your new home! We hope you settle in beautifully and create many wonderful memories there. Should you need any assistance in the future, please do not hesitate to reach out.
Thank you again for choosing Oyster Properties and for sharing your experience.
Warm regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleExcellent experience with Oyster Properties. Gemma is one of the best professionals I’ve ever worked with on a property transaction. From arranging everything at short notice to ensuring all queries were promptly addressed, the entire process was seamless. Even after move in any queries/issues raised are being dealt promptly. I would highly recommend Oyster Properties.
Sanchit · 18 March 2026
Agent replied · 22 April 2026
Dear Sanchit Sachdev,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that your experience with Oyster Properties was seamless and that Gemma’s professionalism, responsiveness, and support made such a positive impact throughout your property transaction.
Gemma will be delighted to know her efforts, both during the process and after your move-in, were appreciated. We truly value your kind words and recommendation, thank you for choosing Oyster Properties!
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleWe moved into the property in November 2024, and the entire experience was excellent. Whenever any issue came up, the team resolved it immediately. Even after we moved in, they continued to provide great support.
A special thanks to Mehul and Kavya for helping us complete our house inspection and guiding us through the process. I also want to thank Gemma for helping us find the perfect property.
Bijal · 20 November 2025
Agent replied · 20 March 2026
Dear Bijal Patel,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that your move-in experience in November 2024 was smooth and that our team was able to support you promptly whenever any issues arose. Providing reliable service before and after move-in is something we value deeply.
A special thank you for recognising Mehul and Kavya, they will be very pleased to know their guidance during the inspection process made things easier for you. We’re also thrilled to hear that Gemma helped you find the perfect property.
We truly appreciate your kind words and are glad to have played a part in making your transition into your new home a positive one.
Thank you for choosing Oyster Properties!
Sincerely,
The Oyster Properties Team
★★★★★ 5/5
GoogleI would like to thank Jemma for all her help and support throughout the entire process, from arranging and assisting with property viewings right up until I moved in. She was always friendly, responsive, and willing to help with any …
Janet · 22 June 2026
Agent replied · 22 August 2026
Dear Janet,
Thank you for your kind review and recommendation. We are delighted to hear that … More
★★★★★ 1/5
GoogleOyster Properties is the most disorganised inept company I've ever had to deal with. We were served an eviction notice (section 21) after our landlady sold our property (which we knew about in advance and the landlady was nothing but excellent at dealing with the situation and we are grateful for her communication and understanding). After receiving the notice and telling Oyster we were leaving, 2 weeks later we asked them for a reference for our new property and the response was "oh are you moving, you need to tell us and give us notice". Clearly this lot don't talk to each other! Then after vacating the property and being given our full deposit back, they began to chase us for the next month’s rent! I explained the first time on the phone that we had left the property, however I was then contacted by the same person 2 times after that chasing rent after we'd left!!!! On top of that, I was then contacted by them several times for a property inspection despite telling them we'd left! This lot couldn't organise a booze up in a brewery, and to top it all off, they allowed us to sign a 1 year contract on the property when we first moved in despite knowing the property was actually on the market with a different estate agents at the time. Legal action pending there!
Avoid this circus at all costs, none of their staff have a clue and don't communicate between themselves.
Oliver · 15 August 2026
Agent replied · 22 August 2026
Dear Oliver Gray,
Thank you for taking the time to provide such detailed feedback. We are sorry to hear about the frustrations you experienced during and following your tenancy.
We appreciate how stressful moving home can be, particularly when circumstances surrounding a property change. We are especially sorry to hear that you received repeated communications regarding rent and property inspections after you had already informed us that you had vacated. We understand why this would have been frustrating and concerning.
Clear communication and accurate record-keeping between our teams are extremely important to us, and we recognise from your feedback that there were areas where our communication and internal coordination did not meet the standard we expect.
Regarding the other matters raised in your review, including the tenancy and legal concerns, we are unable to comment on individual circumstances publicly. However, we would be happy to review the matter in full with you directly.
We take your feedback seriously and will use it constructively to review our processes and improve the service we provide to our tenants.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleWould highly recommend Zisha as your agent while dealing with Oyster. She was extremely knowledgeable about the different markets in the area, had an open personality(which not many agents have in my opinion) and great inter personal skills. I would recommend her to my friends who are looking for properties in the area.
From someone who doesn’t review easily I must say I was extremely impressed and think she’s a great asset to the company.
Maria · 19 August 2025
Agent replied · 2 September 2025
Dear Maria,
Thank you so much for taking the time to share this wonderful feedback! It means the world to us to hear that Zisha provided you with such an exceptional experience. We are thrilled that her knowledge of local markets, genuine personality, and strong interpersonal skills made your property journey so positive.
Your recommendation to friends speaks volumes, and we truly appreciate you acknowledging that reviews don't come easily for you - that makes this feedback even more meaningful to us.
Zisha will be delighted to hear your kind words, and we could not agree more that she's a tremendous asset to our team.
Thank you for choosing Oyster, and we are so glad we could exceed your expectations. If you or your friends ever need assistance with property matters in the future, we'll be here to help!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI had a fantastic experience renting through Gemma at oyster property. From the initial viewing to the key handover, the process was incredibly smooth and efficient. Gemma was brilliant, keeping me informed at every step and answering all my questions promptly. Highly recommend them for anyone looking for a stress-free move!"
Parth · 19 March 2026
Agent replied · 22 April 2026
Dear Parth Patel,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that your renting experience with Gemma at Oyster Properties was smooth, efficient, and stress-free. Gemma will be delighted to know that her guidance, prompt responses, and support made such a positive difference throughout the process.
We truly appreciate your kind words and recommendation, thank you for choosing Oyster Properties!
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleGemma was amazing throughout our entire property journey. She was professional, responsive, and went above and beyond to help us every step of the way. We couldn’t have asked for better support. Highly recommend.
Bhumi · 22 July 2026
Agent replied · 22 August 2026
Dear Bhumi,
Thank you so much for your wonderful review and recommendation. We are elated to hear that Gemma made such a positive difference throughout your property … More
★★★★★ 5/5
GoogleAmazing service from Gemma from start to finish. Gemma is knowledgeable, proactive and found Tenants within 4 days. Great local knowledge and brilliant communication. Very happy with Gemma's professional services.
Harsha · 22 July 2026
Agent replied · 22 August 2026
Dear Harsha,
Thank you for your fantastic review and for your kind words about Gemma.
It’s wonderful to know that Gemma’s local knowledge, proactive approach, and … More
★★★★★ 5/5
GoogleI would like to say I had amazing smooth experience with the Oyster Properties agency always very helpful team over the phone and in person with great communication and from me special big thank you to Mehul for being so helpful and straight forward with all the detail that he provided to me really appreciate his services
Kamila · 20 December 2025
Agent replied · 20 March 2026
Dear Kamila,
Thank you so much for your wonderful 5-star review! We are elated to hear that your experience with Oyster Properties was smooth and positive, both over the phone and in person. Mehul will be thrilled to know that his helpfulness, clear communication, and attention to detail made such a difference.
We truly appreciate your kind words and are grateful for your trust in our team!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleThank you Team.
Finally found the kind of house I was looking for. I had been in search of a good one with many agencies. But, no proper response from any of them except from Gemma and team. Despite me requesting multiple viewings, cancelling some at final stage, things went smoothly.
Special thanks to Mehul 😊😊
Sapnilkumarharshadbhai · 20 December 2025
Agent replied · 20 March 2026
Dear Sapnilkumarharshadbhai Patel,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you finally found the home you were looking for. It means a lot to us that Gemma, Mehul, and the team were able to provide the consistent support and responsiveness you needed, especially with multiple viewings and last-minute changes.
We truly appreciate your kind words and are so glad the process went smoothly for you. Thank you for choosing Oyster Properties!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleWe had an amazing experience working with Gemma Groogan from Oyster Properties, Stanmore while searching for our rental apartment. From the very beginning, she was incredibly proactive, always keeping us updated with new listings and promptly answering any questions we had. The constant follow-ups and clear communication made the entire process smooth and stress-free.
Gemma truly went above and beyond to ensure we found the perfect place, and their dedication and professionalism were evident every step of the way. We highly recommend Gemma to anyone looking for a reliable and responsive real estate agent.
Shafeek · 8 March 2025
Agent replied · 10 March 2025
Dear Shafeek Sahib,
Thank you for such a thoughtful and heartfelt review. We’re absolutely delighted to hear that Gemma made your rental search a smooth and stress-free experience. She truly puts her heart into helping clients find the perfect home, and your kind words will mean so much to her!
It’s fantastic to know that her proactive approach and dedication made a difference for you. If you ever need anything in the future, we’re always here to help. Wishing you all the happiness in your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI had an excellent experience with Oyster Property, thanks to Gemma’s outstanding support. She was professional, friendly, and incredibly helpful throughout the process. From finding the right rental property to securing the place, she guided us every step of the way, making the process smooth and stress-free. Her prompt communication and dedication truly set her apart. I highly recommend Gemma and Oyster Property for anyone looking for a reliable and efficient letting agent. Thank you for your excellent service!
H · 16 March 2025
Agent replied · 20 March 2026
Dear H P,
Thank you for your kind words! We're thrilled to hear that Gemma provided the outstanding support you were looking for. We pride ourselves on offering a professional and friendly service, and it’s great to know that Gemma’s dedication and communication made such a positive impact on your experience. Your recommendation is greatly appreciated!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI have just used Oyster Properties, Stanmore letting department to let my property. I mainly dealt with Minal, Gemma, Mehul and Pauleen, I found them very professional and they would always reply to all my queries in a very timely manner. They ensured that all the necessary paperwork was complete, as well as arranging all the tradesmen needed to ensure the property was ready to be let. I would definitely recommend them.
Well done and thank you all.
Master · 20 March 2025
Agent replied · 18 December 2024
Dear Master Crafter,
Thank you so much for the fantastic review, Master Crafter! We’re delighted to hear that Minal, Gemma, Mehul, and Pauleen provided you with the professional and efficient service we strive for. It's great to know that we were able to assist with everything from paperwork to preparing your property. Your recommendation means a lot to us, and we truly appreciate your trust in Oyster Properties. Looking forward to working with you again in the future!
Best regards,
Oyster Properties
★★★★★ 4/5
GoogleManesh worked hard to bring sale to a conclusion and despite his best efforts, the sale took around five months from sale to completion. Only lost a star, as felt the buyer needed even closer badgering to help him through the process, due to his lack of knowledge of the process. Real problem laid at the lenders solicitor, who didn’t communicate very well. Thanks Manesh.
Jim · 1 August 2025
Agent replied · 20 March 2026
Dear Jim,
Thank you for your honest feedback and for the 4-star review. We genuinely appreciate your patience during what was indeed a challenging 5-month process.
You are absolutely right that we could have been more proactive in guiding the buyer through the process. As a first-time buyer, they did need additional support, and we'll take this as a valuable lesson to provide even more hands-on assistance in similar situations going forward.
We are sorry that the lender's solicitor's poor communication added unnecessary stress to your sale. While some delays were beyond our control, we understand how frustrating this must have been for you as the seller waiting for completion.
Thank you for acknowledging the hard work that went into getting your property sold. Your feedback helps us improve our service, and we hope that, despite the lengthy process, you are pleased with the final outcome and acknowledge Manesh's hard work in completing the sale of your property.
Many thanks again for choosing Oyster Properties to handle your sale.
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleSonia is always very respectful and pleasant to talk to. If I have an issue she has quickly sorted it.
Tina · 1 August 2026
Agent replied · 22 August 2026
Dear Tina,
Thank you so much for the kind words - we'll be sure to pass them on to Sonia. It's exactly the kind of service we aim to deliver every day, and it's great to hear it's making a difference.
We really appreciate you taking the time to leave a review.
Kind regards,
Oyster Properties
★★★★★ 5/5
TrustpilotBrilliant Estate Agents
Amazing service from Manesh and the team. Kept us up to date on all matters and pushed the property through extremely efficiently.
Jay · 16 July 2026
Agent replied · 11 June 2026
Dear Jay,
Thank you for your kind words and for taking the time to leave us such a wonderful review.
We're delighted to hear that Manesh and the team kept you well informed throughout the process and were able to help progress your property transaction efficiently. Delivering clear communication and a seamless experience for our clients is always our goal.
Your feedback means a great deal to us, and we truly appreciate your support. We wish you all the very best and look forward to assisting you again in the future.
Kind regards,
Oyster Properties
★★★★★ 5/5
GoogleGreat experience with Oyster Properties. The staffs are very friendly and helpful. Particularly Gemma really helped us during the drafting of agreement until the completion. Even now we used to get quick responses for our issues or queries.
Prathibha · 19 March 2026
Agent replied · 22 April 2026
Dear Prathibha Jagal Prathapan,
Thank you so much for your thoughtful 5-star review! We are delighted to hear that you had a great experience with Oyster Properties and found our team friendly and helpful.
Gemma will be especially pleased to know that her support during the agreement process, and beyond, made such a positive difference for you. It’s also wonderful to hear that you continue to receive quick responses to your queries.
We truly appreciate your kind words and your trust in our team. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleGemma was really helpful with whole process of getting the house for renting, she helped on each step of application from letting offer to agreement signing. Only issue I faced was not from them but from 3rd party they use, Goodlords for referencing, their automation and process is not fast and accurate, which caused delays in getting letting agreement signed. Relying on automation sometimes makes process difficult and time consuming, which in turn makes getting the house for letting or getting tanent moving in delayed unnecessarily. Please consider doing process old school ways by yourself if needed, than giving it to 3rd party, it's costing stressful experience to your letting tenants. Try to identify issues with 3rd party platforms you're using right now and trying to take the situation in your hands to get the process done faster.
Asif · 17 December 2024
Agent replied · 21 December 2024
Dear Asif Bhatti,
Thank you for your kind words about Gemma, we’re thrilled she could assist you throughout the process.
I’m sorry to hear about the delays caused by the referencing process with Goodlord. We appreciate your feedback and will review this to improve the experience for future tenants.
Thank you again for your patience and understanding. Wishing you all the best in your new home!
Best regards,
Oyster Properties
★★★★★ 5/5
GoogleI have had a positive experience working with Oyster Properties. I particularly admire their hard working and preserving commitment to delivering results. A special shout out to Sonia who has been an excellent communicator and kept us updated throughout.
Ciyama · 20 February 2026
Agent replied · 20 March 2026
Dear Ciyama Chandrakumar
Thank you so much for your 5-star review! We are very happy to hear that you’ve … More
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I had an excellent experience renting my new home, and I can’t thank Gemma …
Choudhary · 22 July 2026
Agent replied · 22 August 2026
Dear Choudhary,
Thank you so much for your wonderful review and for your kind recommendation. We are delighted to hear that you had such a positive experience finding your new … More
★★★★★ 5/5
GoogleI recently rented a one-bedroom property, and Gemma provided excellent support throughout the entire process. Although there were some unavoidable delays, she made every possible effort to ensure the transaction progressed smoothly.
Gemma remained proactive in following up on outstanding matters and consistently worked to resolve any issues, which gave us confidence that the deal would be successfully completed. Her dedication and persistence were instrumental in bringing everything to a positive conclusion.
Thank you, Gemma, for your hard work and commitment. I look forward to working with you again in the future.
Himanshu · 22 March 2026
Agent replied · 22 April 2026
Dear Himanshu Arvind Kapadia,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Gemma provided such dedicated and proactive support throughout your rental process. Her commitment to resolving issues, following up on outstanding matters, and ensuring a smooth transaction is something we truly value.
Gemma will be delighted to know her hard work and persistence made a positive difference. We look forward to assisting you again in the future, and thank you for choosing Oyster Properties!
Kind regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleI’ve had a great experience working with Gemma at Oyster Properties over the past few months. She handled the listing, letting, and ongoing management of my flat with impressive efficiency and professionalism. Communication was always clear, open, and timely, which made the whole process smooth and stress-free.
I also had a great experience with the preparation and hand over to my prospective tenants with the support of Mehul to diligently managed the process.
I really appreciated both their proactive approaches and attention to detail, highly recommended!
Kez · 22 March 2026
Agent replied · 22 April 2026
Dear Kez,
Thank you so much for your wonderful 5-star review! We are delighted to hear that your experience with Gemma and Mehul at Oyster Properties was smooth, professional, and stress-free. Their clear communication, proactive approach, and attention to detail are qualities we truly value, and they will be thrilled to know their support was so appreciated.
Thank you for your kind words and recommendation, we are glad we could make the process seamless for you!
Best regards,
The Oyster Properties Team
★★★★★ 5/5
GoogleWe had a very positive experience with Mehul as our estate agent. From the property viewing to all compliance-related matters, everything was handled very professionally and smoothly. Mehul was extremely helpful, well-informed, and always …
Vijay · 22 February 2026
Agent replied · 20 March 2026
Dear Vijay Joshi,
Thank you so much for your thoughtful 5-star review! We are delighted to hear … More
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