Oyster Properties estate agents in Stanmore and Arnos Grove

Dear Mahnaz Delavar, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that Nandish provided such professional, helpful, and courteous support. It’s wonderful to know that he took the time to ensure everything was properly resolved and completed to your satisfaction. We’ll be sure to pass your lovely feedback on to Nandish, who will be very pleased to know that his efforts made a positive difference. Thank you for choosing Oyster Properties. We truly appreciate your support and look forward to assisting you again in the future. Best regards, The Oyster Properties Team

Dear Ali, We are sorry to hear that you were disappointed with your experience and, in particular, with the communication regarding your property application. We understand how frustrating it can be when you are waiting for an update and feel that your calls or emails have not been responded to promptly. We also acknowledge your concerns regarding the viewing appointment and the communication you received from our team. We take feedback about communication and customer service seriously and will review the circumstances raised in your review with the relevant team members. Our aim is to ensure that prospective tenants receive clear, timely, and professional communication throughout the letting process. We appreciate you taking the time to share your experience and apologise for the frustration caused. Kind regards, The Oyster Properties Team

Dear Sadat Hussain, Thank you for taking the time to share your experience with us. We’re delighted to hear that you had a positive experience with Kevin and that he was helpful and supportive throughout the referencing and tenancy process. We’re pleased to know that Kevin kept you updated and made the process as smooth as possible, and that you are now happily settled into your new home. We’ll be sure to pass your kind feedback on to Kevin. Thank you again for choosing Oyster Properties and for recommending our service. We wish you all the best in your new home! Kind regards, The Oyster Properties Team

Dear Roberto, Thank you for taking the time to share your feedback and for recognising Gemma’s support and transparency at the beginning of your tenancy. We are, however, very sorry to hear that your experience changed over the course of your tenancy. We understand how frustrating it must have been to experience an extended period without heating, particularly during winter, as well as having an intercom issue that you feel has remained unresolved for such a long time. We take concerns regarding essential repairs, maintenance and communication very seriously. While we are unable to comment on the specific circumstances of individual maintenance matters publicly, we recognise that prolonged unresolved issues can understandably have a significant impact on a tenant’s overall experience. Your feedback regarding the handling and follow-up of these matters will be shared with the relevant teams so that they can be reviewed. We are disappointed that, despite the positive experience you initially had with us, your longer-term experience has left you feeling this way. We appreciate you bringing these concerns to our attention and hope we can use your feedback constructively to improve our service and support for tenants. Kind regards, The Oyster Properties Team

Dear Carly, Thank you for sharing your concerns. We are sorry to hear about the issues you have experienced regarding fly-tipping at the property. We understand how frustrating it can be when communal areas are affected by waste and we take reports of this nature seriously. While we cannot comment on individual residents or matters involving third parties publicly, we do work to address concerns brought to our attention and cooperate with the relevant parties where appropriate. We appreciate you bringing this to our attention and would welcome the opportunity to receive further details so that the matter can be reviewed with the relevant team. Kind regards, The Oyster Properties Team

Dear Yuliyan, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your experience with Oyster Properties has been disappointing, particularly from the start of your tenancy. We understand how frustrating it must be to move into a property with outstanding issues and then have to repeatedly follow up for updates and repairs. We appreciate that matters such as the garage door, fridge, extractor hood and other maintenance concerns can have a significant impact on your experience of the property. We are also sorry that you feel the communication and time taken to address these matters have not met the standard you expected. We aim to ensure that properties are properly managed and that reported maintenance issues are dealt with as efficiently as possible, and we recognise from your feedback that there is room for improvement. We take your comments regarding property inspections, maintenance coordination and communication seriously. Your feedback will be shared with the relevant teams so that the outstanding concerns and our handling of maintenance requests can be reviewed. We regret that we have not provided the level of service you expected and appreciate you bringing these concerns to our attention. Kind regards, The Oyster Properties Team

Dear Alejandro, Thank you for taking the time to provide such detailed feedback and for sharing your experience with us over the course of your tenancy. We genuinely appreciate your positive comments regarding the initial tenancy, communication, renewal process and the support you received from Gemma. We are, however, very sorry to hear that your experience changed over time and that you feel we fell short when dealing with ongoing maintenance concerns. We understand how frustrating it must have been to have to repeatedly explain the history of an issue, deal with multiple contractor visits, and wait for outstanding matters to be resolved. We also appreciate that issues such as heating, appliances and building security can have a significant impact on a tenant's day-to-day experience. We take your comments regarding internal communication, contractor management and the handling of maintenance requests seriously. While we cannot comment on individual maintenance decisions or arrangements publicly, your detailed feedback provides valuable insight into areas where our processes may need to improve. We are sorry that, despite the positive experience you initially had with Oyster Properties, we ultimately did not maintain the level of service you expected. We will ensure your feedback is shared with the relevant teams and used constructively to review how we manage ongoing maintenance issues and communication with our tenants. Thank you again for taking the time to provide this feedback. Kind regards, The Oyster Properties Team

Dear Rupika, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Kevin and Het made the start of your tenancy smooth and reassuring. It’s especially lovely to know that Het was able to support you over the weekend, help with the earlier move-in, and patiently answer all your questions along the way. We really appreciate your kind words about the team and are pleased that the whole process felt organized and well supported. Wishing you all the very best in your new home! Kind regards, The Oyster Properties Team

Dear Rozzie, Thank you so much for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with Oyster Properties. It’s wonderful to know that Kevin was communicative and supportive throughout the process, and we’re glad you enjoyed the welcome basket too! We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Kind Regards, The Oyster Properties Team

Dear Jayesh, Thank you so much for your lovely feedback and for taking the time to leave us a 5-star review. We’re delighted to hear that you were happy with the service you received and that the whole process was made easy and straightforward for you. We’ll be sure to pass your kind words on to Gemma. She will be very pleased to know that her professionalism, friendliness and regular communication made such a positive difference to your experience. Thank you again for your recommendation and for choosing Oyster Properties. We truly appreciate your support. Kind regards, The Oyster Properties Team

Dear Davinder, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you had such a positive experience with Oyster Properties and that the process of finding new tenants for your property was handled smoothly and efficiently. We’ll be sure to pass your lovely comments on to Gemma, who will be very pleased to know that her professionalism, dedication and support made the process easier for you. Thank you again for your recommendation and for placing your trust in Oyster Properties. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, The Oyster Properties Team

Dear Abdelgader, Thank you for taking the time to share your feedback, including your update following your move-in. We are sorry to hear how stressful and frustrating your experience was during the process. We understand how concerning it can be when there are delays affecting your moving arrangements, particularly when you are relying on an agency for clear and timely updates. We also appreciate your comments regarding the difficulty you experienced in getting through to our team and receiving information during this period. We are pleased to hear that you felt communication improved towards the end of the process, although we are disappointed that your overall experience remained a negative and anxiety-inducing one. We take concerns regarding communication, responsiveness and customer care seriously. While we cannot comment on the specific circumstances of an individual tenancy publicly, your feedback will be shared with the relevant teams and reviewed to help us improve how we communicate with applicants and tenants, particularly when unexpected delays occur. We regret that your experience did not reflect the standard of service we aim to provide and appreciate you bringing your concerns to our attention. Kind regards, The Oyster Properties Team

Dear Oliver Gray, Thank you for taking the time to provide such detailed feedback. We are sorry to hear about the frustrations you experienced during and following your tenancy. We appreciate how stressful moving home can be, particularly when circumstances surrounding a property change. We are especially sorry to hear that you received repeated communications regarding rent and property inspections after you had already informed us that you had vacated. We understand why this would have been frustrating and concerning. Clear communication and accurate record-keeping between our teams are extremely important to us, and we recognise from your feedback that there were areas where our communication and internal coordination did not meet the standard we expect. Regarding the other matters raised in your review, including the tenancy and legal concerns, we are unable to comment on individual circumstances publicly. However, we would be happy to review the matter in full with you directly. We take your feedback seriously and will use it constructively to review our processes and improve the service we provide to our tenants. Best regards, The Oyster Properties Team

Dear Dee, Thank you for taking the time to write this review. While we appreciate all feedback, it is unfortunate that your review omits several key facts that provide important context to the issues raised. At the start of your tenancy, the inventory records show that the property was presented in a clean condition and that all of the lights throughout the property were in working order. We have photographic evidence to support this, and this was referenced during the email and WhatsApp correspondence between yourself and Yadush. Yadush also took the time to provide you with guidance outlining a tenant's responsibilities during a tenancy, including the replacement of non-working light bulbs. It is therefore disappointing that your review continues to state that the lights were not working when you moved in, despite the inventory evidence and this having already been discussed with you. With regard to the cleaning, prior to carrying out the check-out inspection, Yadush attended the property with a prospective tenant who happened to be a professional industrial cleaner by trade. In her professional opinion, the property had not been cleaned to a professional standard, commenting on the condition of the shower screen before the inspection had even begun. During the subsequent check-out inspection, Yadush also identified additional areas requiring attention, including water marks, limescale build-up and appliances that had not been cleaned thoroughly. Ordinarily, where a property has not been returned in the required condition, a professional cleaning charge would be applicable. However, as you advised that you had already arranged a professional clean, Yadush accepted your explanation and, rather than applying the £220 professional cleaning charge, gave you the opportunity to arrange remedial cleaning yourself. This was done as a gesture of goodwill and to minimise any cost to you. Ultimately, no professional cleaning charge was applied. The only charge that remained related to the replacement of four non-working light bulbs, which fall within a tenant's responsibilities during a tenancy. Yadush also offered you the opportunity to have your own cleaner or contractor replace the bulbs during the remedial visit so that this cost could be avoided entirely. Our role is to assess the condition of a property fairly and objectively, using the inventory report, photographic evidence and the condition found at check-out. We are therefore disappointed that your review chooses to criticise a member of staff personally, despite the efforts made to resolve matters reasonably and reduce the costs that would otherwise have been payable. We wish you all the best in your future home. Kind Regards, Oyster Properties

Dear Pankaj, Thank you for taking the time to share such detailed feedback. We are sorry to hear that your experience with our team was disappointing and that you felt you had to repeatedly chase for updates. We understand how frustrating it can be to express immediate interest in a property and then not receive clear or timely communication. We also regret that your experience during the viewing did not meet the standard of service you expected. We appreciate that clear communication, good preparation and keeping applicants informed are important parts of the service we aim to provide. Your comments have been taken seriously and will be shared with the relevant teams so that we can review our processes and identify where improvements can be made. We are sorry that on this occasion we did not provide the level of service you expected. We value your feedback and will use it constructively to improve the experience for our future applicants. Kind regards, The Oyster Properties Team

Dear Vishal, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. At Oyster Properties, we always strive to provide the highest level of service to all our buyers and applicants, so we're disappointed to learn that you feel let down by the lack of communication. To help us investigate this matter and assist you further, could you please provide your contact details and the address of the property you viewed? Once we have this information, we will review what happened and ensure the appropriate team contacts you as soon as possible. We genuinely appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to put things right. Kind regards, Oyster Properties

Dear Damian, Thank you so much for your wonderful review! We're delighted to hear that Manesh and the Arnos Grove team were able to make your experience such a positive one. Your kind words about Manesh's advice, support, and commitment throughout the process mean a great deal to us. We're especially pleased that his positivity and guidance helped you reach the finish line. It was a pleasure assisting you, and we truly appreciate your trust in Oyster Properties. Wishing you all the very best in your new home! Kind Regards, Oyster Properties

Dear Tina, Thank you so much for the kind words - we'll be sure to pass them on to Sonia. It's exactly the kind of service we aim to deliver every day, and it's great to hear it's making a difference. We really appreciate you taking the time to leave a review. Kind regards, Oyster Properties

Dear Rick, Thank you for your fantastic review and for recommending Oyster Properties. We're delighted to hear that Kevin provided you with such a professional and responsive service throughout your moving journey. Ensuring our clients feel supported and informed every step of the way is our priority, and it's wonderful to know that Kevin and the team made the process easier and more enjoyable for you. Your kind words and recommendation mean a great deal to Kevin and everyone at Oyster Properties. Thank you for placing your trust in us. We wish you every happiness in your new home and look forward to assisting you again in the future should you ever need us. Kind regards, Oyster Properties

Dear Rina, Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. We're delighted to hear that Kevin was able to help your family find the perfect rental home and that he made the entire process smooth, stress-free, and enjoyable. Providing professional, responsive, and reliable service is what we strive for, and it's fantastic to know Kevin went above and beyond to support you every step of the way. Your kind words and recommendation mean a great deal to both Kevin and the entire team at Oyster Properties. We wish you and your family every happiness in your new home, and if there's ever anything we can assist you with in the future, please don't hesitate to get in touch. Kind regards, Oyster Properties

Dear Babs, Thank you for your wonderful review and for your kind words. We're delighted to hear that you found our service trustworthy and reliable, and that we were able to support you throughout your stay. Knowing that we could contribute to making your time in London a worthwhile and enjoyable experience means a great deal to our team. Thank you for choosing Oyster Properties. We truly appreciate your trust and wish you all the very best. We hope to have the opportunity to assist you again in the future. Kind regards, Oyster Properties

Dear Kells, Thank you for taking the time to share your experience and for your kind recommendation. We're delighted to hear that Kevin was able to assist you professionally and efficiently, helping you secure your new property within a short timeframe. While we're sorry there was a small hiccup along the way, we're pleased that Kevin was able to resolve it promptly and ensure the process remained as smooth as possible. It's especially rewarding to know that this was one of your best customer service experiences with a real estate company. Your feedback means a great deal to Kevin and the entire Oyster Properties team. Thank you once again for choosing Oyster Properties. We wish you all the very best in your new home and look forward to assisting you again in the future should you ever need us. Kind regards, Oyster Properties

Dear Grace, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you have experienced. At Oyster Properties, we take concerns relating to confidentiality, data protection, and customer service very seriously. As your comments relate to specific individual circumstances, we are unable to discuss the details publicly. However, please be assured that we are committed to investigating all concerns thoroughly, fairly, and in accordance with our policies and legal obligations. We would welcome the opportunity to review your concerns in more detail and discuss them with you directly. Please contact our Management Team at [compliance@oyster-properties.co.uk](mailto:compliance@oyster-properties.co.uk)**, and we will investigate the matter and work towards an appropriate resolution. Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and hope to resolve this matter with you. Kind regards, The Oyster Properties Team

Dear Neelam, Thank you for your wonderful review and for taking the time to share your experience with us. We are truly grateful to hear that Mehulbhai provided such exceptional support throughout your property purchase. It is fantastic to know that his responsiveness, professionalism, and dedication to guiding you through every step of the process made your experience a positive one. Going above and beyond for our clients is something we pride ourselves on, and Mehulbhai will be delighted to receive your kind feedback and recognition. Congratulations on your new property! Thank you once again for your trust, recommendation, and for choosing Oyster Properties. We wish you every happiness in your new home and look forward to assisting you again in the future. Kind regards, The Oyster Properties Team