Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI found the entire team at Oyster to be extremely professional and responsive at all times.
I am professional landlord, and we had 20 flats that suddenly become vacant this summer. The Oyster team mobilised and put in a great effort, to let the entire stock within 8 weeks, and this was during Covid times, so a even bigger accomplishment- Thank you!
The service was great and they acted for my best interest, but in a fair manner. I have no hesitation in using them in future and continue to do so.
Mahesh Β· 30 April 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Mahesh P,
First, we hope you and your family are well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! We always try to make sure to provide the best service to all our clients, and we are happy you appreciate all our efforts. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
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5/5
GoogleOyster Properties have been great, supportive and professional dealing with our search and queries. Dean and Iriana have been so helpful and friendly towards the purchase of our property.
Thank you both.
Mohamed Β· 30 April 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Mohamed Fata,
First, we hope you and your family are well and safe. We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else with only the best there is to offer. Itβs so lovely to hear that Irina and Dean helped to make your experience such a positive one. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Riddhi Β· 13 April 2021 Β· Oyster Properties Stanmore
Agent replied Β· 12 April 2024
Dear Riddhi Bhatt,
First, we hope you and your family are well and safe!
We are incredibly grateful that you took the time out to leave us this positive rating. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with.
Thank you, once again!
Best Regards,
Oyster Properties Team
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5/5
GoogleManesh and his colleagues were excellent throughout our long and complicated house purchase. They always went the extra mile to come up with solutions and keep the process moving. Would definitely recommend Oyster Properties, they offer excellent personalised service. Thank you very much for all your help and perseverance!
Alistair Β· 7 April 2021 Β· Oyster Properties Arnos Grove
Agent replied
Dear Alistair Logan,
First, we hope you and your family are well and safe. Thanks for the awesome review, Alistair! We work hard to meet expectations like yours, and weβre happy to hear we hit the mark for you. Please let us know anything we can help in the future. Thank you.
Best Regards,
Oyster Properties Team
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5/5
GoogleGemma is very patient and kind and this helps the customer a lot. Thanks a lot
Iman Β· 7 April 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Iman Hashemi,
First, we hope you and your family are well and safe. We're happy you had a fantastic time with us. We are happy you're pleased with the results and that we were able to help. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleThe best and helpful letting agent I've encountered, everything went smoothly with no delays and what was promised was given. Thanks Gema! π β¦
Tiberius Β· 7 April 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Tiberius Panait,
First, we hope you and your family are well and safe. Thank you for sharing your experience with our Service, especially mentioning Gemma. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. Please let us know anything we can help you with in the future.
Best Regards,
Oyster Properties Team
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1/5
TrustpilotLived with an exposed sewage pipe in myβ¦
Lived with an exposed sewage pipe in my room for over 12 months until the problem was identified. Was only given Β£200 off my rent as a result. For that period of time, I was unable to comfortably have friends or family over without fear of embarrassment due to the pungent smell that permeated the room. In addition, when being sold to by the letting agent, I was promised features of the house that were later not included. For example, I was promised that there would be a guest bathroom in the living room. They later locked the door of the bathroom and said that this was not to be used, AFTER I had signed the contract. Oyster properties also take on HMO properties that have been built very cheaply, so there are ALWAYS breakages and are reluctant to offer compensation.The staff are dishonest, rude and dismissive of any issues you have. Would definitely NOT recommend!
Renee-louise Β· 7 April 2021 Β· Oyster Properties Stanmore
Agent replied Β· 17 July 2023
I apologize on behalf of everyone at Oyster Properties. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We canβt fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
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5/5
FacebookAbsolutely professional and thorough. Super friendly and communication is great. Can honestly say that Gemma is wonderful, devoted and extremely professional.I am glad that i met her and she offered us the necessary support in finding a home! Gemma makes the impossible possible!Well done Oyster properties and huge thank you!
Roxana Β· 16 March 2021 Β· Oyster Properties Arnos Grove
Agent replied Β· 3 May 2023
Thank you Roxana Mocanu for leaving us a a positive review with our service. We are glad to know that you appreciate all our effort. Please let us know anything we can help you.Best Regards,β¦ See more
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5/5
GoogleVery professional and helpful.
Katherin Β· 27 February 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Katherin Tatiana Marin,
First, we hope you and your family are well and safe. Thank you for leaving us positive review about our service. It is our goal to help all our client in the most professional and helpful way. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
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5/5
GoogleMany thanks Cris for your support in trying to arrange a plumber when our hot water turned off. It was unfortunate this happened over the weekend but it was sorted out the next working day. I am grateful for the efficiency and communication whilst trying to locate a plumber.
Shilla Β· 27 February 2021 Β· Oyster Properties Stanmore
Agent replied
Hi Shilla Ruda,
Thank you for taking the time to share your experience. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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5/5
GoogleProfessional service, specially Gemma was very very helpfull. Before i was scared to contact an agency to rent a property, till i meet Gemma. I highly recommend Oyster Properties!
Robert Β· 27 February 2021 Β· Oyster Properties Stanmore
Agent replied
Dear Robert Feher,
First, we hope you and your family are well and safe. We are glad you felt professional service was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleOyster Properties have provided an excellent service in all my dealings with them both from a sales and lettings perspective. Staff are always friendly, knowledgeable and accommodative.
Ladi Β· 6 February 2021 Β· Oyster Properties Arnos Grove
Agent replied Β· 6 February 2024
Dear ladi Adeniyi-Williams,
First, we hope you and your family are well and safe. Thanks very much for your balanced and fair review of Oyster Properties. We're glad you felt excellent service was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
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5/5
GoogleOyster Properties have been managing my flat for three years now and they have been fantastic. I currently live overseas so they have been an essential service to me in my absence. They are highly professional, trustworthy and conscientious and I wouldn't trust anyone else with my property.PositiveResponsiveness, Quality, Professionalism, Value
Aarti Β· 29 January 2021 Β· Oyster Properties Arnos Grove
Agent replied Β· 28 May 2024
Dear Aarti Parekh,
First, we hope you and your family are well and safe. Thank you for sharing your experience with our company, we are glad that you appreciate us being your managing company. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
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5/5
FacebookI have had a very pleasant experience with Oyster Properties, from sales to rental. The team has been very efficient, professional and friendly. I would like to thank Irina and Gemma in particular. They have done an amazing job dealing with my case. Thank you!
Heng Β· 29 December 2020 Β· Oyster Properties Stanmore
Agent replied Β· 3 May 2023
Dear Heng Chen,
First, we hope all is well with you and your family. Thank you for taking the time to share your experience. We are glad that you are satisfied with our service. We are very pleased to hear that our staff provided you an excellent customer service. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. Thank you! Happy Holidays.
Best Regards,
Oyster Properties Team
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5/5
GoogleWe had really nice experience with Oyster Properties and dealing with Gemma (our property agent) was really friendly and equally professional in her work. Even after moving in the new property she has helped to resolved all of our queries. They also have dedicated portal for property maintenance where you can log and see the progress of your request. A big thanks to the whole Oyster team in making our move very easy.
Jigar Β· 4 November 2020 Β· Oyster Properties Stanmore
Agent replied Β· 23 May 2024
Dear Jigar Shah,
We hope you well and safe. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
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4/5
GoogleWe had a wonderful experience with Oyster Properties. Gemma was our property agent and she gave us ample time to view the property and take decision. She cooperated well with us during the entire journey of moving into the new apartment and completion of reference checks. We are thankful to Oyster properties and would like to be in touch with them for all our future property engagements.
Tanushree Β· 4 November 2020 Β· Oyster Properties Stanmore
Agent replied Β· 23 May 2024
Dear Tanushree Halder,
It was our pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We're happy that you're happy, and we managed to meet your expectation. Thanks for placing your trust in us and your willingness to share. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
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3/5
GoogleRating only, no written review.
Adelina Β· 31 October 2020 Β· Oyster Properties Stanmore
Agent replied Β· 30 October 2024
Hi Adelina Tudureanu,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
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5/5
FacebookThank you very much Oyster Property and Gemma for the great help in renting a flat, which we are very pleased with my wife. Gemma is a professional who answers quickly and willingly. all the best ! good job thanks a lot!ππ
MiΕosz Β· 14 October 2020 Β· Oyster Properties Arnos Grove
Agent replied Β· 3 May 2023
Hi MiΕosz Malejki ,
First, we hope you and your family are well and safe.
We are glad to know that you appreciate all our efforts and the serviced we provided. Thank you for sharing to the community your experience towards our service. We are glad we managed to assist and help you and your family. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
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5/5
FacebookHi, I recently had the pleasure in dealing with Gemma Groogan of the Stanmore office/branch, for my move in July 2020. Gemma, at all times assisted and provided all the help (and instant responses to my many funny and difficult questions/queries) which at times, was far beyond my expectations, due to my previous experiences. I would highly recommend OYSTER (especially Gemma) to anyone for all your new home requirements. Thanks a ton OYSTER & Gemma and wish you the very best.
David Β· 2 October 2020 Β· Oyster Properties Arnos Grove
Agent replied Β· 3 May 2023
Dear David Knight,
First, we hope you and your family are well and safe. Thank you for leaving us a detailed and positive review towards our service. Thank you for choosing us to be part of the process for finding the perfect home for you. Our staff will be glad for the high praise. Please let us know anything we can assist you.
Best regards,
Oyster Properties Team
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5/5
FacebookProfessional service, specially Gemma was very very helpfull. Before i was scared to contact an agency to rent a property, till i meet Gemma. I highly recommend Oyster Properties!
Robert Β· 29 September 2020 Β· Oyster Properties Arnos Grove
Agent replied Β· 31 October 2023
Hi Robert Feher,
First, we hope you and your family are all well and safe. We appreciate your positive feedback. We are glad that we became part of the process of looking the perfect home for you, and for choosing us as your letting company. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Andreea Β· 19 September 2020 Β· Oyster Properties Stanmore
Agent replied
Dear Andreea Bita,
Thank you for leaving us a positive review.
Thank you for your trust, we're thankful for amazing clients like you.
We hope to see you again soon!
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Cristian Β· 19 September 2020 Β· Oyster Properties Stanmore
Agent replied
Hi Cristian Zgard,
Thank you for taking the time to leave us such a positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again!
Best Regards,
Oyster Properties Team
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1/5
GoogleRating only, no written review.
Kaltun Β· 19 September 2020 Β· Oyster Properties Stanmore
Agent replied
Dear Kaltun Osman,
First, we hope you and your family are well and safe. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We want to make things right, please give us a call on +44 208 951 5558. You can also email us at mail@oyster-properties.co.uk and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
Best Regards,
Oyster Properties Team
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5/5
GoogleRating only, no written review.
Yenta Β· 19 September 2020 Β· Oyster Properties Stanmore
Agent replied
Hi Yenta bkdalia,
We are incredibly grateful that you took the time out to leave us this positive review. Our company values put customer satisfaction as top priority and we are committed to our customers. Please don't hesitate to call us if there is anything we can help you with. Thank you, once again, for your kind words.
Best Regards,
Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
