Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleManesh at Oyster properties provided a Great service, He kept me in the loop every step of the way, always answered my calls and dealt with things promptly, I would highly recommend Oyster if selling your home.PositiveResponsiveness, Quality, Professionalism, Value
Alan · 4 June 2022 · Oyster Properties Arnos Grove
Agent replied · 3 June 2024
Dear Alan Cracknell,
Hope all is well. Thank you for leaving us a detailed and positive review. Manesh will be pleased to learn of your high praise. We are delighted to know that we are on the right track knowing you appreciate our customer service. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe had a great experience working with Oyster properties in purchasing a flat and using their services to sort out our tenancy and rental. Manesh Shah was our property consultant and he was always available and very efficient. The service is also very personalised. Would definetely recommend and we will be using them for any future sales and purchases.PositiveResponsiveness, Quality, Professionalism, Value
Chandni · 4 June 2022 · Oyster Properties Arnos Grove
Agent replied · 3 June 2024
Dear Chandi & Vishal,
First, we hope you and your family are well and safe. Thank you for taking time to write us a detailed review. We a glad to know how Manesh helped you, and we are glad we are on the right track. We work hard to provide an excellent customer service, and we are happy that we are on the right track. Please let us know if you need anything in the future.
Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleI have had such a positive experience with oyster properties, Umit Shah has really gone above and beyond to help me. Aways responds fast to emails. Keeps you very updated with every step of the process. Very happy with the servicePositiveResponsiveness, Quality, Professionalism
Emma · 4 June 2022 · Oyster Properties Arnos Grove
Agent replied · 3 June 2024
Dear Emma Hawkins,
First, we hope you and your family are well and safe. It was nice to know that Umit made a mark to you with the service he provided. He is really a gem to our company. Thank you for sharing your experience, and we are happy to help you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma and Nick handled our letting and was very responsive and helpful. She was very efficient and handled the process in a timely manner. I would highly recommend them if you are looking to let your property!
Ryan · 4 June 2022 · Oyster Properties Stanmore
Agent replied
Dear Ryan Mark,
Thank you for taking the time to share your experience with us! We’re glad that we were able to meet your expectation. Trust us, you’ve made our day immensely better by sharing your experience. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleThey sold a property (which they had previously managed) for us. Great service. They went the extra mile and offered sound advice. Their follow-up during the period between acceptance of offer and completion was very helpful.PositiveResponsiveness, Professionalism
Steve · 2 June 2022 · Oyster Properties Arnos Grove
Agent replied · 1 June 2024
Dear Steve Mandel,
We’re so happy to hear you had a great experience. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery good, the agent (Gemma) was very helpful and the property is amazing.PositiveResponsiveness, Quality, Professionalism
Giwrgos · 28 May 2022 · Oyster Properties Stanmore
Agent replied · 27 May 2024
Dear Giwrgos Kwstoulas,
Hope all is well. Thanks so much for sharing your experience with us. We're glad you felt a great customer service. It's something we've worked hard on and we're pleased our efforts resonated with you. Please let us know anything we can help in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma helped us in getting a studio flat, she was kind and professional. ThanksPositiveProfessionalism
Flou · 28 May 2022 · Oyster Properties Stanmore
Agent replied · 27 May 2024
Dear Flou Rege,
Hope all is well. Thank you for leaving us a wonderful review. We appreciate your time of sharing your experience with our service. We are glad to be part of your journey to find your home. Please let us know anything we can help.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma from Oyster Properties has helped me a lot in settling down this nice property. I have found Gemma very professional, good listener, and responsive. Thank you Gemma.PositiveResponsiveness, Quality, Professionalism, Value
Sanjoy · 28 May 2022 · Oyster Properties Stanmore
Agent replied · 27 May 2024
Dear Sanjoy Roy,
First, we hope you're well and safe. We can’t thank you enough for the kind words about Gemma and our Company. We are glad that we are on the right track. Please let us know anything we can help in the future.
Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleOyster properties provides best service and especially Gemma helped in finding a nice flat. Very professional and helpful.PositiveProfessionalism
Lahari · 26 May 2022 · Oyster Properties Stanmore
Agent replied · 25 May 2024
Dear Lahari V,
Hope all is well. Thank you so much for the review! We're glad to hear that had a great experience with our service. We are committed to providing best customer service and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us, it’s always appreciated. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleManesh, the agent has been very helpful through the whole processing of purchasing. Calls and emails are answered as quick as possible. The service they provide are very professional.PositiveQuality
Kuan · 25 May 2022 · Oyster Properties Arnos Grove
Agent replied · 24 May 2024
Dear Kuan Yang,
Hope all is well. Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share especially how Manesh helped you. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 4/5
GoogleReally appreciate Gemma's help with our renting process, it was our first time and she made it very easy and simple. She was quick and kept us up to date with the whole process.PositiveProfessionalism
Fiza · 24 May 2022 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Fiza Asghar,
Hope all is well. Thank you for sharing your experience with us. We will share this with the Oyster Properties team especially to Gemma to let them know to keep up the amazing work. Please let us know anything we can help you in the future.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWe had an amazing experience, working with Oyster properties while trying to get a place in London.
Their services were amazing and it really helped us to rent our first place in London without hassles.
Oyster properties is fantastic.
Thank you Gemma. 👍🏽
Adebowale · 24 May 2022 · Oyster Properties Stanmore
Agent replied · 23 May 2024
Dear Adebowale Ajayi,
Thank you for sharing your wonderful experience with our service. We are glad to know that you appreciate all our efforts, especially Gemma. Please don't hesitate to call us if there is anything we can help you with. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleThey offer a good service so that when they want to receive money from you, when they want to pay you after the delivery of the house, they reduce your money for various reasons.I'm sure that many 5-star comments are requested from the customers themselves, especially Ms. Jemma
Iman · 20 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Iman Hashemi,
Thank you for your feedback. We’re very sorry to hear about your recent experience. We hold ourselves to the highest standards and have addressed this issue. We hope you understand that we need to deduct from your deposit the cleaning cost when you moved out from the property. It was part of the agreement you signed that you need to arrange cleaning before moving out, and unfortunately you were unable to comply. If you have any questions about your account or you’re unsure about anything, give us a call at 02089515558. Thank you!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleAs first time buyers we found Manesh to be an absolute gem. His honest approach to showing us the properties ins and outs helped us choose the right place for us. when pushing through the sale Manesh was on top of everything and helped push all parties involved and get everything sorted speedily. Always happy to share his knowledge of a process we’ve never been through. Thankyou Manesh for helping us purchase our first home
Matt · 20 May 2022 · Oyster Properties Arnos Grove
Agent replied
Dear Matt Wright,
Hope all is well. We appreciate your positive feedback. We are very pleased to hear that Manesh provided you an excellent customer service. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleVery helpful staff and had a smoth movin into my new house. Thank Gemma everything
Shashi · 18 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Shashi Kanbi,
Thanks for the awesome review, Shashi! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThanks for the guys, great service and fast working. In special Kumar. Super nice gentlemen....polite and clever.
Alexandru · 15 May 2022 · Oyster Properties Arnos Grove
Agent replied · 15 May 2023
Dear Alex Arpent,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 1/5
GoogleMy experience with Oyster Properties has just been absolutely shocking.
After viewing a property and receiving the tenancy agreement, I complied with all of the necessary applications. Provided my references and proof of ID documentation. This process which takes weeks. I paid a holding fee of £240 for the property and was told all was okay.
After the advert stated no deposit available, I was asked for a guarantor which I do not have or to pay a deposit and two or THREE months rent up front. I explained I would pay 2 months money.
I then was ignored for over a week, both emails and phone calls.
I spoke to the receptionist everyday for a week straight and was promised a call back from a member of staff and then the manager. I did not hear from anybody.
I then looked online to see they were re-advertising the same property I had paid £240 for them to hold (they did not tell me they were re-advertising!)
I then received the news via EMAIL after not hearing from anybody, that they had cancelled my tenancy and wanted to refund the money. 2 weeks before I was suppose to move in.
All I can say is I am speechless. Moving is such a stressful process and this had made it 100x worse.
Judging by the reviews, this company will only respond to those who are selling houses/making them a lot of money. They definitely discriminate against those trying to help themselves and find accommodation.
Amie · 13 May 2022 · Oyster Properties Arnos Grove
Agent replied
Dear Amie,
First of all, we really and deeply apologize for the inconvenience it has caused you.
We write this just to clarify to you that we have all along tried to be helpful to you and provide the right advise. It’s our endeavor to make the tenancy and the move-in process as simple and hassle free as possible.
So please read our point of view here.
1. House owners usually get the Property/Tenancy insured and it is the requirement of the Insurance company that the Tenant clears a referencing process laid out by Insurance Companies.
2. Your application did not pass the referencing process and trust us, we tried our best to gather as much information, as possible, from you so that the Referencing company makes a proper informed decision.
3. And thus, after a few days of to and fro, the Owner could not accept your tenancy application as it did not pass the Referencing Company’s process. Which is why the tenancy could not be insured.
As for the holding deposit, we accept it from Applicants to take the Property off the market during referencing. The referencing process is a simple verification/evaluation process which checks the Tenants’ claims of a legal right to stay and other information they have provided.
Once again, we apologise for the experience you had and we hope you appreciate that we were simply doing our job.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleExcellent Customer Service. Prompt Response and provided regular updates. Very proactive Agent
Dipesh · 11 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Dipesh Parmar,
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
FacebookWe had a wonderful experience with Oyster properties.
Everything from the online viewing, to viewing booking , visit and actual process of getting the tenancy signed was really smooth.
Gemma managed and handled every thing very professionally and calmly. She was always very responsive to our sometimes not so nice queries and probing follow-ups.
We have been in the place for a month now, support that we have got even after moving in has been exceptional.
Will recommend Oyster properties to anyone looking for renting or owning a place.
🌟🌟🌟🌟🌟
Sachin · 10 May 2022 · Oyster Properties Stanmore
Agent replied · 3 May 2023
Hi Sachin,
We are so thrilled to hear that you had such a smooth experience with us and one of our brilliant agents! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Best regards,
Oyster Properties Team
★★★★★ 5/5
GoogleThanks for the guys, great service and fast working. In special Kumar. Super nice gentlemen....polite and clever.
Alex · 6 May 2022 · Oyster Properties Arnos Grove
Agent replied
Dear Alex Arpent,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! If there’s anything we can do to serve you further, let us know.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleMany Thanks Gemma !!!
Constantin · 4 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Constantin Puscasu,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleGemma was very helpful and kind, always responding to emails and finding out answers to our questions very quickly.
Lucie · 4 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Lucie Pacey Ohanian,
Thank you so much for your kind words, Lucie. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleRecently rented a property through them and I am very satisfied with the service received. Gemma is super professional always available on the phone/email willing to provide outstanding customer service. Thank you all!
Ioana · 4 May 2022 · Oyster Properties Stanmore
Agent replied
Dear Ioana Bocancea,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Please don't hesitate to call us if there is anything we can help you with.
Best Regards,
Oyster Properties Team
★★★★★ 5/5
GoogleWhen I tell my friends about Irina at Oyster, I refer to her as 'a property genius' because that's exactly what she is; there's nobody I've ever met who knows & understands property like she does.
In an instant, she can tell you to a penny what a specific property is worth, she's alert to the major & minor national changes in the property scene & she has amazing resources of energy in driving your property towards successful exchange & completion.
And she's part of a great team; when my flat was on the market, I used to read every detail of Dean's brilliant weekly online reports of activity around the sale & these reports helped me to make important decisions about adjustments in the sales strategy - backed-up of course, with sound advice from Irina.
I'm happily settling into my new place now & I know for sure that I wouldn't be here without Oyster, Dean & Irina. They, & all the people at Oyster make a formidable team; it was brilliant to have them on my side.
Thank-you for everything, Oyster - I could never have done it without you!
Geoff · 30 April 2022 · Oyster Properties Stanmore
Agent replied
Dear Geoff,
Thank you for taking the time to review your experience with Oyster Properties. I am very pleased to hear that our staff made the transaction a pleasant one without any headaches. We do take pride in catering to our guests' needs the best way we can. Please don't hesitate to call us if there is anything we can help you with. Looking forward to seeing you again soon. Best Regards - Oyster Properties Team
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