Trusted Agent profile
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★★★★★
1,691 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,691 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
109
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleUmit Shan one if the best memger of staff Oyster properties
Dear Marios Marinos, First, we hope you and your family are well and safe. Thank you for the positive review about your experience. We appreciate your time and high praise to Umit. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
1/5
GoogleUnfortunately I’m renting a property in Enfield with this agency and so far was the worst experience I had. The flat has a lot of problems one of this is a leak in the main bedroom that the agency said would be fixed in one week time, I’m living here for a month and one week and still the place has not been fixed. We can’t use the main bedroom as there is mold everywhere and the wall is falling apart. I decide to break the contract has we are living in awful condition and bad for me I’m dealing with a “really nice”person from financial team. We asked a reduction of the rent as instead of two bedroom flat we are using just one room (which is a really tiny room) and if they would not accept we won’t allow any viewing, she said that we are threatening them saying that we won’t pay the rent. If basically we don’t do as she said she will report us to the authorities and that Our behaviour will be mentioned on any landlord reference and if any rent in unpaid they will start debt collection procedures which will result in CCJs if applicable. All this just because we asked for a discount since we are not using the whole flat. I have a 20months son and the place is not safe at all for him but still they don’t care! What to say…I just have no words. They are just after money and did not say sorry once. Just being rude and ignoring texted and calls.
1/5
GoogleWorst experience renting I ever had, I moved in one month ago with my family I have a son 20 months old, and there was a problem in The main bedroom that they said that would be fixed by the end of weekend, so we were ok about that, and we would stay in a tiny room that fits a double bed inside (3 of us), but one month later they still didn’t fix anything in the flat even the small things that they said it was priority to fix and report it in a link sent to us, because my son could hurt himself, still not fixed, we are paying the total rent, the landlord said that he wouldnt reduce the price for the rent even though we are not able to use the main bedroom of the flat, is really sad how people can disrespect you when they are protected by a contract, they use it against you, even though knowing that you are having problems, they have loads of pictures and videos of the situation, and still don't do anything… Uploading some pictures so you can see it by yourself, and decide if they are fair or not... by the way the always say that the place has to be professionally cleaned right ? we are full of paint on the floor and other things...
5/5
GoogleThis was our first experience of renting a property and Oyster Properties made it a convenient experience for us. Kumar Gurung has been exceptionally professional and helpful at every step of the process and very responsive!
Dear Marzia Tahir, We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleDear Rebecca Osei, Hope all is well. Thank you again for taking the time to share your positive review with us, it’s always appreciated. Please let us know anything we can help. Best Regards, Oyster Properties Team
Dear Rebecca Osei, Hope all is well. Thank you again for taking the time to share your positive review with us, it’s always appreciated. Please let us know anything we can help. Best Regards, Oyster Properties Team
5/5
GoogleDear T.B, Hope all is well. Thank you for taking time to give us a positive review. Our goal is to provide a great customer service to all our clients, and we're glad to know we are on the right track. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
Dear T.B, Hope all is well. Thank you for taking time to give us a positive review. Our goal is to provide a great customer service to all our clients, and we're glad to know we are on the right track. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleThank you Oyster Properties. Especially Gemma - very helpful, Kind and professional person. Thank you Gemma!
Dear Nina Pavlova, First, we hope all is well with you. Thank you for taking time to share your experience with our service. We are glad all our efforts paid off with a positive feedback from you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleWe like to thank Gemma for all services to move in , lovely service !! Many thanks
Dear Daniel Sirghie, Hope all is well. We're happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! Best Regards, Oyster Properties Team
5/5
GoogleThe team at Oyster Properties, especially Gemma have been superb. Their help and support with my house move has been much appreciated.
Dear Naina Khan, First, we hope you and your family are well and safe. We are glad to be part of your journey of finding your home. We always strive to do the best to al our clients. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
5/5
GoogleGreat service, very friendly and very nice person Gemma help us very quickly and very professional I definitely recommend this agency
Dear Diana Balaea, Thank you for your great review. At Oyster Properties, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Gemma to give her the recognition that she deserves. She was delighted to hear your feedback. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleGemma is my contact at Oyster properties As a first time renter I had lots of question and was she I would annoy her. She was understanding and very helpful. Would definitely recommend Oyster Property and Gemma!
Dear Raj Gorsia, Hope all is well. Thank you so much for your kind words, Raj. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! We count ourselves lucky for customers like you. Please let us know anything we can help you. Best Regards, Oyster Properties Team
5/5
GoogleAbhi is well supportive and he is responsive any time i asked for help for our rental property he always come with great service and solutions Highly recommended.
Dear Gaurav Hapani, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
4/5
GoogleGood experience, Gemma showed us the house and was very courteous. She made sure the process was smooth and quick. Overall a pleasant experience
Dear Haarnnit Keer, Thank you for leaving me a review. We're glad to hear that you’re happy with the process. We appreciate your feedback about understanding your needs during the homebuying experience; we always work hard to help clients find the right fit in a new home. I’ll be sure to share your comments with my colleagues to ensure we continue to improve on delivering exceptional service. We look forward to hearing from you again soon. Best Regards, Oyster Properties Team
5/5
GoogleHad a great experience with Oysters Properties. The team was very efficient. I would like to thank Abhi for helping us go though the moving out process. He made the whole process easier. Very professional, I would truly recommend with all the confidence. Thank you Abhi and Oyster properties!
Dear Madalina Roxana, Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleResponsive and helpful, thank you Kumar
Dear Vanessa Yeung It’s great to hear that you had a positive experience with our service, especially Kumar. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleI was a landlord with Oyster Properties for a number of years and they were great. Professional, good communication and were particularly helpful with the sale of the flat. Highly recommend Manesh Shah who is a Property Consultant with them.
Dear Hywel Richards, We’d like to thank you again for taking the time to write this review of service. All feedback is highly appreciated, as it enables us here at Oyster Properties. to further develop our products and services. We’re very grateful for customers like you and looking forward to do with business again in the near future. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleI recently moved into a flat managed by Oyster Properties. Big thanks to Gemma for being supportive throughout the process and patiently answering my questions well after I moved in. Happy with the overall process with Oyster so far, based on my current experience I would definitely recommend.
Dear Karthik Kaushik, Thank you for the kind words! We’re so happy your moved in went so smoothly. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best Regards, Oyster Properties Team
5/5
GoogleGemma was a such a lovely lady to deal with, she was prompt with her responses and available for any questions I had, dealt with all my queries asap and always had a smile on her face ;)
Dear Poonam Vithlani, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Please don't hesitate to call us if there is anything we can help you with. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleI had issue with my electric hob and could not cook. Went to office and asked for a help. Abhi manage to get it sorted on the same day in couple of hours. Very efficient, organised and great service. Thank you Abhi and oyster properties.
Dear Florin Morosanu, We are happy to hear that our team especially Abhi provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleAbsolutely amazing service from Abhi at Oyster properties. Great communication always picks up the phone and is extremely helpful, have been working together for about 6 months.
Dear Bush Baby, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleGreat Experience in renting a property through Gemma. The communication was very clear and she helped greatly in closing the deal with the landlord.
Dear Sajal Batra, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition she deserve. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleRecently rented a 2bed flat in Harrow through Oyster properties. Very professional service by their kind agent Gemma . Thank you for being so helpful.
Dear Prasad Menge, We’re so happy to hear you had a great experience with our service. Your review made our day! Our whole team works very hard to keep our customers happy. Please don't hesitate to call us if there is anything we can help you with. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleGemma was amazing, great communication Throughout was there for any questions! Incredible made me feel so at ease as a young woman moving out alone :) thank you Gemma!!
Dear Leann Chattington, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We are glad you felt at ease through the moving out process. Thank you and we look forward to serving you again! Best Regards, Oyster Properties Team
5/5
GoogleOyster Properties provided really excellent and efficient service for my rental. I can finish all procedures within a week. I do appreciate what they do and help.
Dear Tracy Y, Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,223 reviews rated 4.4 out of 5, followed by Arnos Grove with 679.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
