Trusted Agent profile
Verified
★★★★★
1,695 reviews across 2 offices and 4 platforms
Oyster Properties has two offices, in Stanmore and Arnos Grove. Together they have 1,695 reviews on four platforms, rated 4.5 out of 5 overall.
1,467
Reviews on Google
All 2 offices
113
Reviews on Facebook
Business-wide
104
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ...Read all 6 from sellers
Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ...Read all 3 from buyers
I would like to thank Neil for his professionalism, because he was very attentive from day one, always available to help and mainly concerned to solve my ...Read all 2 from tenants
Oyster Properties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
3/5
GoogleRating only, no written review.
Dear Chandni Prusty, We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please get in touch with our office at your earliest convenience and a member of our team will be glad to assist you. We look forward to getting this resolved for you quickly! Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Tzouliana Zaimi, Thanks for the awesome 5-Star review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Hemang Parmar, Hope all is well. Thanks for taking the time to leave us a positive review. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Sophie Plunkett, We’re so grateful that you took the time to leave us a 5-star review. If there’s anything we can do to serve you further, let us know. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleRating only, no written review.
Dear Alexandra Tsami, Hope all is well. Thank you for leaving us a positive review. We are glad that you've appreciate our efforts helping you. We work diligently to provide the best customer service to all our client. Please let us know anything we can help in the future. Best regards, Oyster Properties Team
5/5
GoogleHi Neil, You have been very supportive once I reported the issue related to the broken frame in the master bed . I would like to thank you as you have very patiently understood the problem from me and have arranged for a quick resolution. I appreciate your help in this regard Regards Chandra
Dear Chandrasekhar Devchoudhury, Thank you for posting your positive review. At Oyster Properties we value your time and always strive to provide fast and efficient service. We’re glad to hear that you were satisfied with your experience, especially how Niel helped you. Thank you again, have a great day! Best Regards, Oyster Properties Team
5/5
The Trusted AgentServices standard
Fantastic service! Very Friendly and helpful.
1/5
GoogleRating only, no written review.
Dear Leonardo Cruz, Thank you for taking the time to write us a review. We pride ourselves in providing the best service for both tenants and landlords. Whilst you may not have been happy with the warning letter issued to you it was done in the best interest for all the tenants within the development. We take complaints very seriously and we will take the necessary action to ensure any breaches are rectified immediately. Should any contents of the warning letter or our phone conversation be unclear we are more than happy to discuss further. You may call us on 0208 951 5558. Best Regards, Oyster Properties Team
5/5
GoogleGreat service! Gemma in particular was able to aid pretty much any time of day with a swift response which is very useful when you are new to renting. Would definitely recommend!PositiveResponsiveness, Professionalism
Dear Vivek Govind, First, we hope all is well. Thank you for leaving us a wonderful review. We appreciate your time for sharing your experience with our service, especially how Gemma helped you. Please let us know anything we can help you in the future. Best Regards, Oyster Properties Team
5/5
GoogleGemma at Oyster properties was very helpful with the process of renting a property. She provided excellent services to find the property suitable for us. Made the process of renting hassle free. Would definitely recommend Oyster Properties.PositiveResponsiveness, Professionalism, Value
Dear Jaineel P, First, we hope you and your family are well and safe. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleWe had the most positive vibe the very first time we met Gemma at the property for viewing. I bothered her with multiple queries & she answered answered them all. She was very cooperative right from the very beginning until date.. The first three letters of her name (GEM) describes her personality & what she exactly is.. Gemma is truly an asset to Oyster Properties.. Thank You Gemma, you made it all happen for us...Tnx again.. All the best...PositiveResponsiveness, Quality, Professionalism, Value
Dear Kelly Fernandes, Hope all is well. Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again! Best Regards, Oyster Properties Team
5/5
GoogleGreat experience doing business with Oyster Properties in Stanmore. Gemma and Nick are absolutely amazing. From viewing the property to advising about rental value , necessary documents etc. Gemma dealt with all the viewings and accompanied potential tenants every time. Very professional, friendly, patient and cheerful all the time.Adhering and following Covid guidelines. Thank u for all your patience and perseverance Gemma 🙂🙏 much appreciated Thank u to Faye and other staff who advised me of all the viewing appointments in a timely manner .very cheerful and friendly at all times 🙂🙏PositiveResponsiveness, Quality, Professionalism, Value
Dear Daksha Sodha, First, we hope you and your family are well and safe. Thanks for the awesome review, Daksha! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleIn October 2021 I had a pleasure of doing some business with Manesh Shah and Hemangi Deru of Oyster properties. I had to renew my annual rental agreement with my tenants. I had been with my previous estate agents for last 10 years and each year I was paying a hefty price to get the annual rental agreement renewed. I discussed my predicament with Manesh and straight away he said he would me help me to resolve my issue. Manesh immediately put me onto Hemangi. I worked with Hemangi on the rental agreement and managed to complete the renewal process in time and at fraction of the cost. I found Manesh and Hemangi very professional, reliable trustworthy and always gave me good information and sound advise. I have been very happy with the work Manesh and Hemangi did for me and would recommend them to anybody who need similar work done. From Mr Shah from Kenton, Harrow.PositiveResponsiveness, Professionalism, Value
Dear Ajay, Hope all is well. Thank you for the wonderful review and for taking the time to share your feedback with Oyster Properties. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Thanks for your kind words about Manesh, Hemangi and the team, they work diligently to provide an excellent service as always. Thank you for doing business with us. Please dont hesitate to contact us if you need help. Best Regards, Oyster Properties Team
5/5
GoogleVery helpful and professional team. Always available for you and understand your needs.
Dear Thank you for this touching note. It has been our absolute pleasure to serve you. Your kind words encourage us to continue doing our best to make sure client's experience is a memorable one. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI was overall impressed with Gemma for doing a great job, there was great communications throughout the process and completed all my paperwork very fast so I was able to move within a week. She was very calm and friendly and answered all my questions so would highly recommend her to all my friends to go to Gemma to find a property.
Dear Gigi, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Gemma receives the recognition she deserves. Thank you again, have a great day! Best Regards, Oyster Properties Team
5/5
GoogleThank you to Manesh and the team for a consistent and professional approach to what turned out to be quite a complicated sale. many thanks!PositiveResponsiveness, Professionalism
Dear Jacques Mutevelian, Hope all is well. We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Thanks for your kind words about Manesh and the team, they work diligently to provide an excellent service as always. Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team
5/5
GoogleGreat renting experience at Oyster Properties. Responsive, responsible and professional services. Quick referencing processes. 10/10 would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Zonda Wong, Hope you and your family are well and safe. Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Please don't hesitate to call us if there is anything we can help you with. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
5/5
GoogleI had a positive experience with Gemma and the firm. She is very professional and prompt in her replies with response to all of my concerns as a tenant on the property. I would definitely recommend Gemma and her team. Best wishes!
Dear Monika Nag, We’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that your Gemma receives your kind feedback. It will make their day! Please don't hesitate to call us if there is anything we can help you with. Best Regards, Oyster Properties Team
5/5
GoogleAn amazing Estate Agency. Very efficient and trustable.
Dear Karis Vega, We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleVery helpful and professional team. Alsways available for you and understand your needs.
Dear Tejas Kadakia, Thank you for your kind words, . We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience. Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team
5/5
GoogleExcellent Service.
Dear Wendell Punsalang, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks again, and we hope to serve you again soon. Best Regards, Oyster Properties Team
5/5
GoogleThis agency especially Kumar helped me a lot in finding a perfect place for me and my family ☺️ I am more than happy that I chose them for searching property for me.
Dear Mamta Pokharel, We built Oyster Properties to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. If there’s anything we can do to serve you further, let us know. Best Regards, Oyster Properties Team
5/5
GoogleI never believed renting could be made so easy as done by Gemma. She is indeed a professional to the core. She made the whole process as easy as ABC. Thanks Gemma for all your efforts.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ola Sogoye, First, we hope you and your family are well and safe. Thanks for your kind words about Gemma. We really appreciate you taking the time out to share your experience with us, and we agree, Gemma is truly a gem to have on our team! Please let us know anything we can help in the future. Best Regards, Oyster Properties Team
5/5
GoogleProfessional service and helpful. My correspondences with Irina, Gemma, and Nik met my expectations by enabling me to complete 2 property purchases and let them within the required timeframe. I would recommend Oyster properties.PositiveResponsiveness, Quality, Professionalism
Dear Jitesh Modi, First, we hope you and your family are well and safe. We're happy to receive a 5-star review from you. If there's anything else we can do to help, please let us know. We look forward to serving you again. Thank you! Best Regards, Oyster Properties Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Oyster Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Oyster Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
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Stanmore has the most, with 1,227 reviews rated 4.4 out of 5, followed by Arnos Grove with 683.
The two Oyster Properties offices, by town:
6 reviews from sellers, rated 4.9 out of 5 on average. For example, Vashti wrote: "I used Oyster to manage a property as I didn't live nearby and needed someone to help get it ready for sale. They were amazing and went above and beyond ..."
3 reviews from buyers, rated 4.9 out of 5 on average. For example, Sudhanshu wrote: "Manesh from Oyster Properties made our home-buying experience truly exceptional. From the outset, he was incredibly supportive, always available to answer our ..."
Yes. In The Trusted Agent 2026 awards, Stanmore won Platinum and Arnos Grove won Platinum. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Lettings, North West London. The group and its branches have also won 1 other industry award since 2019.
