Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Hagley Road and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on View Agents
All 2 offices
233
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEmma at Bournville Oulsnam outstanding
Emma at Bournville Oulsnam proactively and quickly found a good buyer for my house and then during months’ long delays due to difficulty with my purchase, she kept my buyer and everyone else involved fully informed and on board until we finally completed the sale. A long and tricky path handled with superb skill.
5/5
TrustpilotGreat experience from start to finish…
Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very competitive rate. I have opted for the full management service and I have every confidence that this will go well. Thank you to Darren and his team.
Thank you for such a lovely review that is much appreciated. Many thanks.
5/5
GoogleThe staff are all very polite and helpful and they have talked us through any queries or problems we have struggled with
Thank you for your kind feedback. We’re pleased to hear the team has been helpful and supportive throughout, and that we could assist with any queries along the way. Thank you again for your support.
5/5
GoogleA massive thankyou to D’arcy and Ben. They have been absolutely amazing the whole house selling process. They have helped every step of the way and I couldn’t have asked for more support x Thankyou
Thank you for your lovely feedback. We’re delighted to hear that D’arcy and Ben were able to support you throughout the whole selling process and that you felt well looked after at every stage. They will both really appreciate your kind words. Thank you again for choosing Oulsnam.
5/5
GoogleWe recently bought a house listed through Oulsnam in Northfield. We found this company extremely helpful and professional, in particular Natalie, who went above and beyond when there were delays with solicitors, etc. She also helped us on moving day with some of the practicalities of the move. That sort of personal consideration of our situation makes such a difference during a stressful life event like moving home. Would definitely recommend.
Thank you for your kind review. We are delighted to hear that you found our Northfield team helpful and professional during your purchase, and that Natalie was able to support you throughout the process. It’s great to know her extra help during delays and on moving day made a difference at such a stressful time. We really appreciate your recommendation and wish you every happiness in your new home.
5/5
Trustpilotreally pleased with the whole team at…
really pleased with the whole team at Redditch branch and Droitwich. in what is a stressful time for us they made it a lot easier and got a quick sale which obviously we are thrilled with! would recommend this company! thanks guys!
Thank you so much for taking the time to leave this wonderful review, as both our Redditch and Droitwich teams will be absolutely thrilled to hear your kind words. We always strive to deliver a supportive and highly efficient service, and your recommendation means the world to our entire team. Thank you again for choosing us, and we wish you all the very best of luck with your move.
5/5
TrustpilotI was dealing with Shania Benton & it…
I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if you raise any issue. Would definitely recommend working with them.
Thank you for your review that is much appreciated and we are so please about the service Shania has being able to provide.
5/5
TrustpilotGreat personal touch...............
The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.
Thank you so much for your wonderful review and for highly recommending our Oulsnam Redditch team! We know how incredibly difficult and stressful chain delays can be, so we are glad that the team could provide the personal touch, guidance, and steady support you needed to get through it. Delivering a professional, helpful, and friendly experience from that very first meeting right up until the final key handover is exactly what we strive for, and your kind words mean the world to us all.
5/5
TrustpilotAmazing!
Rachel and Lissie at the Bournville office were amazing from the outset. In difficult circumstances they were very understanding and supportive. They advised every step of the way and were always quick to respond and keep us updated.
5/5
TrustpilotHighly recommended
Realistic pricing saw the sale of our house at asking price within a week of it going on the market. Oulsnam’s fees were inclusive, transparent and competitive. The team, led by Shelbi, was accessible, professional and friendly. The sale took some time to complete, not Oulsnam’s fault, and Shelbi was tenacious in her chasing and keeping us and our buyers updated.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with this letting agency throughout my tenancy. The team has been professional, responsive, and easy to deal with, which made the whole process, from moving in to any ongoing queries, smooth and stress-free. A special mention goes to Shania, who has been exceptional from start to finish. She has always been attentive, approachable, and quick to respond to any questions or concerns I’ve had. Her communication is consistently clear and to the point, and she genuinely goes the extra mile to ensure everything is handled efficiently. It’s reassuring to know there’s someone reliable looking after things, and it’s made a big difference to my overall experience. I would definitely recommend this agency, and Shania in particular, for their professionalism and excellent customer service.
Thank you for leaving such a great review that is much appreciated and we are so please with the service Shania has being able to provide you with.
5/5
TrustpilotI wanted to leave a review for Karen…
I wanted to leave a review for Karen Clifton in the Bromsgrove Branch. Karen showed my son in law Zak and myself a house which they have just bought. I have to say what a welcome relief to have someone with excellent communication, skills and knowledge. Well Done Karen!
Thank you for your kind review it is really appreciated and I have passed on your kind words to Karen!
5/5
TrustpilotHighly recommend
Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier! Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere. The office itself also has a nice atmosphere. I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.
Thank you are your positive review that is much appreciated.
5/5
TrustpilotShania Benton has been an absolute help…
Shania Benton has been an absolute help since we moved into our rental house. She’s very efficient, every time we report an issue that needs fixing, she responds promptly and promises to relay the information to Landlord and get back to us with any feedback. She’s reliable and efficient.
That is so great to hear and thank you for sharing.
5/5
TrustpilotGreat for tenant at a rental
My property manager, Shania Benton, has been absolutely great for the majority now of being the tenant of a rental with Oulsnam. I've been here for ten years now, and they have always been good, but Shania especially balances professionalism with being friendly really well, and seems to actually care about the tenant as a person, as well as the property as an asset for the landlord.
We are so pleased to hear about Shania in this manner and thank you for taking the time to leave a review.
5/5
Trustpilotexcellent service from Shania Benton
I’ve been renting from Robert oulsnams and company for 5 years all in all. In my first flat then when I wanted to move to somewhere bigger they made the process simple and easy. Since being In my house Shania Benton has made it effortless any problem I have had she’s sorted them quickly and is always responding to emails and phone calls quickly i always get a reply on the same day if I email. Whenever I’ve had an issue or problem she’s been there to sort it out and I’ve never not felt like I can not contact her. When I’ve needed stuff amending or some help she’s always been there to sort it out. If I ever wanted to move I would stay with Shania snd her company but right now I’m more than happy in my property
We appreciate you taking the time to leave a review it is much appreciate and we are please Shania has being able to assist.
5/5
TrustpilotSupportive and Kind
The whole team at the Barnt Green branch are really lovely. Shania has been super supportive and kind throughout my whole tenancy. Thank you.
Thank you, we appreciate you letting us know.
5/5
TrustpilotAmazing service from Shania Benton
My experience with Shania Benton has been nothing short of amazing. She is very proactive in communicating and always available when we need her. So glad to have her manage our stay at our current place since the start.
5/5
TrustpilotThank you Shania
Since moving into the property , the property manager, shania Benton has been very helpful and supportive thorough till this day. Thank you Shania ☺️
Thank you for the review. That's much appreciated.
5/5
TrustpilotAs a tenant
As a tenant, I’ve always been impressed with Robert Oulsnam as the letting agent. Always a get a response to any issues, easy to get hold of and always friendly. Shania is our agent and she’s always been professional, approachable and prompt in her response.
Brilliant, thank you for the review and for sharing this.
5/5
TrustpilotSadie was very knowledgeable about the…
Sadie was very knowledgeable about the house I viewed last week , she is very polite made me feel at ease very easy to chat too lovely lady .
Thank you for your positive review and I have passed your kind words on to Sadie.
5/5
TrustpilotExcellent service, fantastic representative
I have been to view a further property and met up with the representative, Mrs Wragg, she has been a delight from the start. Very professional, friendly and knowledgeable. As very pleased to see that we had Mrs Wragg to show us around today’s property, she knows what I’m looking for and knew what aspects of the property to point out. She was really helpful and I would not hesitate to recommend her to anybody looking to buy a property. Thank you.
Thank you for your kind review I have passed your kinds words on to Sadie.
5/5
TrustpilotGreat determination and Great Team
Huge thanks to Lauren, who was absolutely brilliant from start to finish when selling my house. She was professional, friendly, and always had my back throughout the entire process.
5/5
GoogleQuick and easy from start to finish, great communication and teamwork.
Thank you for your kind feedback. We are pleased to hear you found the process quick and easy with great communication and teamwork throughout.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hagley Road has the most, with 440 reviews rated 4.9 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
