Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Hagley Road and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on View Agents
All 2 offices
233
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRobert Oulsnam in Northfield sold our house within four days of putting it on the market. They were extremely professional, responsive, and kept us informed every step of the way. They also made it very easy to communicate with them. A very big thankyou to Gary and his team.
Your 5 star review is very much appreciated. Communication is key and we receive many positive comments complementing the team on this which we work hard to deliver.
5/5
GoogleJust used Oulsnam, Northfield to sell our house. The service was excellent, particularly from Jessica who made sure we were kept informed at each stage of the process. Would highly recommend!
Thank you so much for your 5 star review. We appreciate the importance of communication & I will pass on your comments to Jessica. So pleased it all went through for you in the end.
1/5
GoogleRating only, no written review.
We are sorry you were not satisfied but if you wish to discuss further, please call our office and ask to speak to the Manager as we are always keen to improve areas where we may have fallen short.
5/5
GoogleFound Robert Oulsnam excellent. Kept us up to date throughout the purchase and any problems we had were dealt with very quickly. Would recommend them to others.
Thank you so much for your 5 star review which is very much appreciated. We are delighted you were happy with our service and hope we can do business with you again in the future.
5/5
GoogleAll staff are very polite, helpful and professional, keeping us informed at all times of any progress, would recommend and use again.
Thank you so much for your 5 star review which is very much appreciated. We are so pleased that you have found your ideal home and wish you and your family every happiness in your new home.
5/5
GoogleThroughout the purchase of our new home, we were helped by Jessica who was amazing. Very responsive, on top of everything, and readily chased up solicitors on both sides. She also kept us informed throughout the process. Thanks again!
Thank you so much for your 5 star review which is much appreciated. Jessica is a highly regarded member of our team and has excellent communication skills which I am pleased you benefitted from. Wishing you every happiness in your new home.
5/5
GoogleNatalie R was very supportive throughout the purchase of our new home. She is very professional and responds to queries quickly. She was able to aid communication between both set of solicitors. Her involvement in the process made things much easier. I would recommend her services to my loved ones! Many thanks
Thank you so much for your 5 star review and positive comments about Natalie. Natalie is a valued member of our team and her communication stills are superb. I am pleased you appreciated her services and would like to wish you every happiness in your new home. Thank you once again.
5/5
GoogleWe found Robert Oulsnam extremely professional in aspects of the conyancing process. They made selling very easy and stress free from start to finish.
Thank you so much for your 5-star review which is really appreciated. It was a pleasure assisting you with your move and we hope you will be really happy in your new home and surroundings.
5/5
GoogleI just want to thank you for your help and guidance I really appreciate it.
5/5
GoogleVery professional, polite, efficient and pleasant staff. It’s been a pleasure doing business with them, nothing has been too much trouble for them, it was not an easy job for them but they got us there in the end. Special thanks to Ben, Caroline, Debbie & Sarah. This move would not have happened without their hard work. Great team.
5/5
GoogleWorking with Caroline and Ben, they've arranged the viewing so quick and very professional. When we met and have the conversation with Caroline, she is also a friendly person. We would like to give them five stars for this, thank you for your help.
5/5
GoogleRating only, no written review.
5/5
GoogleCannot rate Ben and Team highly enough. They were professional, honest, knowledgeable and efficient throughout our purchase.
5/5
GoogleLovely ladies at this branch. Thank you Sarah!
5/5
GoogleExcellent team who managed the purchase of my new home efficiently and hastily. Were always approachable, informative and easily accessible for any questions I had about the process. Fantastic experience, would highly recommend.
5/5
GoogleFantastic service from listing to completion, very helpful when issues arise. A huge thank you to Ben and Debbie who made the whole process managable
5/5
GoogleOulsnams were a great choice to sell our home in Bearwood. They were competitively priced and offered a really good, friendly and fast service. Quality of the photos and house details were excellent. They helped make a huge move for us go smoothly at a really busy time. Thanks so much to Ben and Debbie in particular!
2/5
GoogleCustomer service was a bit below average. Its tones for me, if I call and speak to you polite I expect the same!
5/5
GoogleThis was my first house purchase as a first time buyer and the experience with Oulsnam was a really positive one. Throughout the process I was kept up to date, the process was explained thoroughly and was one of the smoothest parts of the process thanks to Debbie and her team. Would highly recommend purchasing through Oulsnam!
Thank you so much for taking the time to leave us this review. We wish you all the best in your new home.
5/5
GoogleExcellent overall service received. Will use again. Cannot fault the staff they provided excellent advise and feedback was provided after every viewing.
Thank you for leaving us a review. We look forward to working with you again in the future.
5/5
GoogleOuslnam team were an absolute pleasure to deal with they listened, advised every step of the way. I couldn’t fault them and grateful I selected them as my choice of agency to go with when selling my home.
Thank you for taking the time to leave us this lovely review Michelle. It was a pleasure to act for you. Best wishes.
5/5
GoogleFantastic professionals no matter who you speak with. Refreshing to deal with an agency that are really human in their interactions, as opposed to the cowboys running the market at the moment. Ben Plafrey at this branch is amazing, he really bringd a lot of support and calm to the purchasing process.
1/5
GoogleBooked in for a valuation on Monday for the same week Friday at 11am got a call on Friday at 9.30 to say they had a look at location and they don't cover the area and they are sorry when they where given the location on Monday when booking in for a valuation
5/5
GoogleThey are a very professional and proactive team, I believe they really helped in every way they could to make my move as smooth as possible. I couldn't have done it without them. I appreciate their service so much, a special thanks to Ben and Sarah! I would highly recommend Robert Oulsnam.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Oulsnam has 648 reviews across its two offices, rated 4.8 out of 5 overall: 406 on Google, 9 on View Agents, 233 on Trustpilot. Company-wide Trustpilot reviews for Oulsnam are counted once, not once per office.
Hagley Road has the most, with 440 reviews rated 4.9 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
