Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Hagley Road and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on View Agents
All 2 offices
233
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have had such an excellent experience selling our home through Oulsnam. Debbie has been brilliant from start to finish. Our property was listed within a week of our initial contact, we accepted an offer within 5 weeks and Debbie was incredibly dedicated in ensuring we completed by our aim date. Thank you for everything!
Thank you so much for leaving us a review. Best wishes.
5/5
GoogleSold through Oulsnam’s twice now. Both times a very smooth process and sold very quickly. Excellent communication throughout
Thank you so much for taking the time out to leave us a review, it's much appreciated :-)
5/5
TrustpilotA positive experience
We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly and all the people we came into contact with were competent and friendly.
5/5
TrustpilotA joy to work with
We bought our house through Oulsnam in Moseley. There are so many people involved in the process of buying and selling a house, with so many stresses and strains and anxieties, and through it all Lauren Bell and her team at Oulsnam were fantastic - friendly, kind, proactive and supportive. A genuine joy to work with.
5/5
GoogleI’ve had a great experience buying with Oulsnam. Kat initially facilitated my viewing - she was lovely, responsive, and not “pushy” at all which I really appreciated. Thank you Kat! Debbie later supported me with the purchase, and she was wonderful to work with. Debbie was always there when I needed her, and no question felt silly! Thank you all at Oulsnam.
5/5
TrustpilotWe recently completed the sale of our…
We recently completed the sale of our property through Oulsnam in Barnt Green, and I cannot speak highly enough of the service we received. From start to finish, the team were professional, supportive, and incredibly compassionate. Due to the sensitive nature of the sale, it was important for us to work with people who showed genuine care and understanding, and Oulsnam did exactly that. They handled everything with empathy, patience, and respect, never making us feel rushed or under pressure. Communication was clear and reassuring throughout the process, and their knowledge and experience helped make what could have been a very difficult time feel far more manageable. We felt truly supported every step of the way. I would highly recommend Oulsnam in Barnt Green to anyone looking for an estate agent who combines professionalism with genuine kindness and sensitivity. An outstanding service from a team who truly care.
Thank you for your review Helen. Your kind words are appreciated, we are so glad we were able to support you throughout the sale.
5/5
GoogleNatalie & the team had a positive support process from start to completion. There were some chain difficulties however, we followed their recommendations which paid off in the end. Happy to recommend The Northfield office.
Thank you for your feedback, chains can be complex and many issues arise, good to hear you felt supported and had a positive experience.
5/5
GoogleWe purchased our home through Oulsnam, we had been looking for a property for a while, therefore had many interactions with lots of estate agents and on every occasion we found everyone at Oulsnam, incredibly helpful and professional. Natalie did a brilliant job in managing our purchase. As we navigated the chain involved with the purchase it’s evident that Natalie is a highly experienced professional who consistently provided a welcoming and facilitative service. She was exceptional, and we solely credit her for getting us to be in living in our dream home. Thank you Natalie. We are delighted.
Thank you so much for your wonderful review. 🌟 We’re delighted to hear that Natalie could guide you through your purchase and help you into your dream home. Your kind words mean the world to us, and we’ll be sure to pass them on to her. …
1/5
GoogleI was extremely disappointed with the service I received and would not use this company again. I expected a company that was well established to provide an excellent service unfortunately this was not the case. My property sold with the first viewing, after it sold that was it job done as far as Oulsnams was concerned, I received no communication from them unless I rang them to find out how the sale was progressing, on one occasion I rang three times and no one returned my calls, after phoning the director I eventually received a call. They promised to call and update me, after telling me I wouldn't be moving on the day I actually moved. Nothing to tell me contracts had been signed and when I'd be moving, appalling thank goodness I had a brilliant solicitor. They really need to improve on the service they provide by keeping clients informed throughout the whole process in order to justify the large fee charged. Not impressed.
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it can feel when communication isn’t as timely as expected. It’s worth noting that your sale was part of a chain, and unfortunately, we have to rely on information from third parties, including the purchaser’s solicitor, which can sometimes lead to delays or last-minute changes. Chains can be unpredictable, and despite our best efforts to keep everyone informed, we know there were moments where we fell short of your expectations. We always aim to provide clear guidance and support throughout the process, and your comments have certainly been taken on board. Thank you for your feedback and we wish you all the best.
5/5
TrustpilotBought a lovely property through…
Bought a lovely property through Oulsnams . the staff are always so friendly . Particular mention to Tony who does viewings , he took great effort to answer all our questions and really made such a diference in our decision to buy . Highly recommended
5/5
TrustpilotAlways helpful and responsive
Despite several false starts from prospective buyers the team stuck with it eventually leading to a successful outcome. Always helpful and responsive.
Thank you for your feedback. We’re pleased the team was able to support you through the ups and downs and achieve a successful outcome. Your comments about our responsiveness and helpfulness are greatly appreciated.
5/5
TrustpilotA good move
Since we moved our small rental property to Oulsnam, every contact we have had with the agency has been positive, and has justified our decision to move to them. Everyone responds immediately to questions, and Oulsnam found us a good tenant very quickly. Despite the fact that our property is small, we have been given an individual contact at Oulsnam, and we look forward to a long and friendly relationship with the company.
5/5
TrustpilotOulsnams Estate Agents Kings Heath…
Oulsnams Estate Agents Kings Heath provided a great personal and professional service with efficient and speedy communications all of which helped us achieve a successful completion of sale.
Thank you for the 5 star review.
5/5
TrustpilotAbsolute Legends!
Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.
Thank you so much for the fantastic review I am really pleased we managed to help get this complicated sale through to completion!
5/5
TrustpilotThe staff where always quick to answer…
The staff where always quick to answer any queries I had
Thank you for the 5 star review.
5/5
TrustpilotHighly recommend, great service throughout
I had a great experience selling my flat with Robert Oulsnam - Droitwich. The team were really helpful, professional, and easy to deal with throughout the whole process. Communication was clear and consistent, and I always felt kept in the loop. They gave great advice and made what could have been a stressful process feel straightforward and well managed.
5/5
TrustpilotFantastic Team
Oulsnam represented the property we purchased and they were fantastic throughout the entire process. Georgie and her team were communicative, always ready to answer questions and provided lots of support and guidance (particularly through some of the more difficult and stressful stages in the process!) - Thank you for all of your help.
Thank you for the 5 star review and the Kings Heath team hope you have settled into your new home.
5/5
TrustpilotVery professional service throughout…
Very professional service throughout the purchase of our house with them.
Thank you for your comments Kirk, good to hear you found our service to be professional.
4/5
TrustpilotStaff are friendly and try to be…
Staff are friendly and try to be helpful.
5/5
GoogleRecently bought a house and Oulsnam was the Estate Agent. Smooth process from viewing the house, completion and receiving keys. They kept me up to date and had no issues at all. The process was so much quicker than expected. Natalie has been great and even Jacqui (mortgage advisor) has been nothing but helpful. Definitely recommend Northfield team and would use again in the future☺️
Thank you so much for your kind words. We’re thrilled Natalie, Jacqui, and the Northfield team could make your home buying process smooth and quick. Congratulations on your new home, and we really appreciate your recommendation. 🏡😊 …
5/5
GoogleWe had a viewing with Ron Cashmore. He was so informative and welcoming. Thank you!
Thank you so much for your kind words. We’re so pleased to hear that Ron made you feel welcome and informed, we’ll be sure to share your lovely feedback with him.
5/5
GoogleRating only, no written review.
Thank you Stejin for taking the time to review.
5/5
GoogleMyself and my partner are looking to purchase our first home. Having looked around a few properties with various estate agents, we can honestly say that Ron was an absolute delight. He was very informative and had a warm and welcoming persona. Thank you Ron!
Thank you for your comments, we are are delighted you had such a good viewing experience with Ron.
5/5
GoogleA friendly and efficient service with good communication throughout - thank you
Thank you so much for your kind feedback. We’re delighted you found our service friendly and efficient, we really appreciate your support! 😊🏡 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hagley Road has the most, with 440 reviews rated 4.9 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
