Trusted Agent profile · West Midlands
Verified
★★★★★
648 reviews across 2 offices and 3 platforms
Oulsnam has two offices, in Birmingham and Northfield (West Midlands). Together they have 648 reviews on three platforms, rated 4.8 out of 5 overall.
406
Reviews on Google
All 2 offices
9
Reviews on The Trusted Agent
All 2 offices
233
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ...Read all 7 from sellers
I recently purchased a house with the Bearwood branch. Although I dealt mainly with Jenna, every staff member I was in contact with was very helpful and ...Read all 2 from buyers
Oulsnam's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA Huge thank you to the whole of the Oulsnam staff in the Northfield branch, who recently, successfully completed a sale of my property. If you are wanting to sell, I happily recommend them.
Thank you so much for your kind words.We’re delighted to hear you had a positive experience with our Northfield team and we really appreciate your recommendation.
5/5
GoogleI'm very happy for your help guys thank you for everything 💜 ❤️ …
Thank you so much. We’re thrilled we could help and really appreciate your kind words.
4/5
TrustpilotGood ending, slow start
First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything completed. As a teacher, I was hoping to get completion done in the summer holidays but unfortunately due to the first buyer dropping out, it happened in September (the most busiest time). Lisa also arranged for my house to be sold at a good price, above the price advertised. I put the house on the market in March and, at first, there weren’t many viewings. Perhaps open house viewings would have helped with that, which Oulsnams don’t do. Eventually viewings came through. The viewers, quite rightly, wanted to view at weekends and in the bank holiday. This meant that I had to show the viewers around myself. I didn’t mind but I imagine some people may.
5/5
Trustpilotgreat service
Rating only, no written review.
4/5
TrustpilotThe property sold in reasonable time…
The property sold in reasonable time and clear helpful information and advice was given along the way.
5/5
GoogleFriendly, helpful service and prompt communication made our house sale straightforward. Highly recommended.
Thank you. We’re delighted to hear you had a positive experience and appreciate your recommendation.
5/5
GoogleI would highly recommend Oulsnam Bearwood Estate Agents. I have used them twice, and on both occasions they have been incredibly efficient. Debbie and Ben are professional and have provided excellent support throughout the process
Thank you for your kind words. We’re thrilled that Debbie, Ben, and the team provided excellent support and made your experience so positive.
5/5
GoogleEveryone at Oulsnam- Hagley Road have been amazing. From the moment we put the house up for sale through the journey to the house being sold we've been supported every step of the way. Good communication and their experience of buying and selling people's homes shone through. Very professional but also down to earth genuine people. Made a hard job feel easier.Would recommend to others. Thank You all.
Thank you so much for your kind words. We're so pleased to hear you felt supported throughout the whole process. It was a pleasure helping you and we really appreciate your recommendation.
5/5
TrustpilotThe manager and staff at Robert Oulsnam…
The manager and staff at Robert Oulsnam all worked in our best interest to make our experience of selling our house the best it could be. They took time and effort to support and help us through a very trying and stressful time. The manager and staff made themselves available for any queries and updates that we needed. From start to finish, the Droitwich office was incredibly professional and knowledgeable.
5/5
TrustpilotVery Satisfied
Good service, a smooth transaction from start to finish.
Thank you for your kind words and we are really pleased to hear that you were so happy with the service provided!
5/5
TrustpilotBromsgrove. Yes
Found the very helpful. Arranged for someone to see my flat and helped me all the way to completion. Do not think I will move again but will always recommend you to anyone I see.
5/5
TrustpilotVery friendly and helpful staff
Dealing with Oulsnams was a nice experience, staff were helpful and friendly and kept us informed about the ongoing situation. At the beginning they kept us up to date with viewings and there outcome
5/5
TrustpilotThe team were excellent but especially…
The team were excellent but especially Emma Sutton who went miles beyond expectation to get our purchase through
Thank you so much for your kind review and we have passed your comments on to Emma. We hope your mother is very happy and settled in your new home!
5/5
TrustpilotI confess I was dazzled by Oakmans in…
I confess I was dazzled by Oakmans in the first instance but their poor communication and high sale pricing got me nowhere after 12 weeks of marketing.
5/5
TrustpilotActively engaged in selling our home
Shelbi and Sarah were very professional in their dealings with us. We felt they had a good understanding of the pros and cons of our house and took our instructions into account. Selling a house is stressful but we felt the agents actively helped in the process.
5/5
GoogleWe used Oulsnam estate agents in Northfield to sell our property. They came to value the property very promptly and gave us an accurate valuation. Sam was initially involved in the process and when he left the company for further studies, Amanda took over the sale. They were both proactive and reassuring. Each time there was a viewing, they informed us and also gave us a feedback. They were very skillful and helpful during the negotiations process. We found them to be very professional. We would highly recommend Oulsnam estate agents. Thank you for all your help.
Thank you so much for your kind words and recommendation. We’re delighted to hear that both Sam and Amanda supported you so well throughout your sale. Wishing you all the very best in your new chapter.
5/5
GoogleI recently sold my house using Oulsnam in Northfield. From the moment Sam came to value my property I was confident the process would be smooth. I sold the property quickly and all members of the Northfield branch were helpful in making sure any issues were addressed and it led to a successful completion. I would recommend for house sales in Northfield and beyond.
Thank you for your lovely review. We’re so pleased the Northfield team helped make your sale smooth and successful. Wishing you the very best in your new home.
5/5
GoogleI found Oulsnam to be one of the most effective and responsive property agencies in Birmingham. Their professionalism and attention to detail really stood out during my property search. I would especially like to thank Ron Cashmere, who went above and beyond to help me. He showed me numerous properties, always with patience and a clear understanding of what I was looking for. I am truly grateful for his support throughout the process, and I highly recommend both Ron and the Oulsnam team to anyone looking for a property in the area.
Thank you so much for your kind words!.We’re delighted to hear Ron and the team provided such attentive and patient support throughout your property search. Your recommendation means a lot to us, wishing you all the best in your new home!
5/5
GoogleA great team who really know the market locally ! Ben offers very sound advice re valuation and marketing, Debbie dealt with our sale efficiently and professionally and Sarah was a pleasure to talk to on the phone every time I called. Would highly recommend them to anyone else thinking of selling - they really know what they're doing !
5/5
GoogleWould recommend 100 times over. Ben and the team helped to market and sell my flat and I couldn't thank them enough! It was a tough few months however we got there in the end. The most professional yet kind and caring estate agents around and I have recommended them to anyone who's looking to sell. Thankyou All. Tam, J & H
So pleased we got you there in the end. Thank you for the lovely words and the recommendation. Hope your move went well.
5/5
GoogleI recently used Robert Oulsnam in Bearwood and had the pleasure of dealing with Sarah Nourse. She was absolutely fantastic throughout the entire process, professional, approachable, and incredibly helpful. Sarah went above and beyond to ensure everything went smoothly. She was always available to answer my questions, no matter how small, and explained everything clearly, which really put my mind at ease. Her knowledge of the local market was impressive, and she gave me excellent advice at every stage. What stood out most was Sarah’s genuine care and attention to detail. She made what could have been a stressful experience feel so much easier. I can’t recommend her and the team at Robert Oulsnam Bearwood highly enough. If you’re looking for a reliable and friendly service, this is the place to go! Thank you, Sarah, for all your hard work!
What a glowing review for Sarah and the team at Hagley Road - thank you.The teams work hard for great results so it is nice to receive such lovely feedback.
5/5
GoogleWe have recently sold our house with Oulsnams’ at Bearwood and they have been absolutely brilliant from start to finish. I primarily dealt with Debbie but had contact with everyone there at some stage and really can’t recommend them highly enough. They were very friendly, helpful and professional at all times and their knowledge of the local property market is excellent. The viewings were accompanied by Claire who was also amazing, she was very friendly and knowledgeable. If you are looking to buy or sell a property go to Oulsnam, I wouldn’t even consider going to anyone else. Thank you Debbie, Ben, Sarah and Claire.
Thank you for such a lovely review and the recommendation. We are glad that you are so pleased with the service from the team at Hagley Road.
1/5
GoogleTried to arrange a viewing if a property today. They wanted proof of funds and proof of identification otherwise we couldn't view the property. We are cash buyers and have viewed with several other estate agents and never been asked to provide such information. Not prepared to hand over such personal information just to view a house. No other estate agent asked for this unless you are making an offer. Potential sale lost and they didn't seem to care one bit.
Hi Nicholas, thank you for taking the time to get in touch with your thoughts. Should you wish to discuss your points in further detail, please call the office and ask to speak with the branch manager who will be more than happy to discuss. Thank you.
5/5
TrustpilotVery professional outfit
The process from coming to value the property, keeping us informed of viewings, feedback and selling was done professionally. Thank you to Sam, Amanda and Sadie.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Birmingham has the most, with 440 reviews rated 4.8 out of 5, followed by Northfield with 428.
The two Oulsnam offices, by town:
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Emma wrote: "Absolutely amazing in every way.From the very beginning Ben came round to look at the house and totally understood how hard it was for me saying goodbye to my ..."
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