Oaks Estate Agents in Croydon and London

★★★★★ 5/5

Google

I couldn't recommend Enrico and his team highly enough. The process of finding a property can be quite daunting & stressful, however Enrico made it that much easier. He was more than happy to help with all my questions, no matter how ridiculous they were. His efficiency was spot in! Thank you for helping us find an amazing property!

Danielle · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 2/5

Google

Bought the property through them. Although Zoe was quickly responding and been very nice, they failed to point out the things not working in the building, especially the lift which won't be fixed in the next 5 years at least and the fact that we will have to fork out 20 k for repair works to the building in the next 8 years. When I reported that 2 of the radiators were not connected they just said that there was no need for them and if you want to connect them it is my responsibility to. Knowing all these things in advance would have made me choose another property

Federico · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Zoe & James - The dynamic duo. Zoe was an absolute breath of fresh air, highly professional, extremely diligent & very efficient, but above all empathic & kind and that is why I commend & salute Oaks. Zoe on numerous occasions went over & beyond the call of duty to help, guide & support my elderly parents (70 & 74 yrs young), Zoe literally held my parents hand and gently walked my parents through the complex labyrinth of homebuying processes as it is stressful for anybody buying/selling property, but it is exacerbated & overwhelming when you are 70 & 74 yrs old, especially in this unprecedented, uncertain & unpredictable current global climate (CV19), hence, well done to Zoe & James, you have surpassed expectation. Very proud of the humane way you conducted business. Oaks please note in Zoe you have a very special Lady - All the best & thank you so much - Mr Ferguson.PositiveProfessionalism

P · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Once we swopped estate agents our house sold very quickly. Everything was dealt with very professionally by Ciaran who was polite and good humoured in his dealings with us. We strongly recommend Oaks if you are selling your property.PositiveProfessionalism

Christine · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I cannot recommend the team at Oaks and in particular Zoe highly enough. From my initial enquiry through to our completion this week Zoe’s professionalism and customer service has been nothing short of exceptional. Purchasing a property during a pandemic came with a number of challenges. However, Zoe went above and beyond to assist and was always available to answer questions or provide advice. Even our mortgage broker who’s usually wary of estate agents couldn’t stop singing Zoe’s praises! Given this experience it was a no brainier to entrust the letting and management of our other property to Bradley and the lettings team at Oaks. Oh and I mustn’t forget the sterling job James is doing running this ship!PositiveResponsiveness, Quality, Professionalism, Value

Gustad · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

It was our first time buying a house and so we of course had a lot of questions about the process - everything from making an offer to getting everything finalised. The team were great, from the open house where they took time to talk us through the process as a whole, to following up throughout. They were always incredibly friendly, responsive and made the whole experience of buying our first home incredibly positive. Thank you so much!

Isobel · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Oaks have been absoloutley amazing with renting out our flat for us! They had amazing communication and found us tenants all within 1 viewing! Beta and Bradley have been brilliant too! 100% reccomend for anyone looking for an estate agent! + they take amazing photography which definately helps with getting tenants/ selling your home!PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

From the initial meeting with James, intro to Ciaran and Zoe, first viewing to the last we were thoroughly impressed. Oaks have clearly thought through their customer experience and at no point did we feel under valued. The photos of our property were amazing. Viewings came quick. They communicated fast and professionally. Above all, they delivered as promised. We needed a fast sale and we got it. We highly recommend Oaks Estate Agents, James and his team. Big Thank You! Jason and Selina P.s. Ciaran. You owe me that drink...

Jase · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

We had our property on the market with a cheaper online agent thinking we could cut corners and pocket more money. We didn’t realise that once you’ve paid up they stop working for you, so two desperate years later and literally watching Oaks sold boards go up all around us we finally got the message and called Oaks to help us. They got lots of viewings on our property and within a month we accepted an offer and completed in 11 weeks. I believe if I had employed Oaks two years prior, we would have achieved a better price, lesson learned.PositiveProfessionalism

Julian · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

A+ class! Friendly and professional, Zoe, Ciaran and rest of team @ Oaks estate agents were fantastic at getting sale of my property in record time. After the first weekend of viewings I’d accepted an offer beyond my expectations. Communication was brilliant, I was able to keep in touch with Zoe and Ciaran via WhatsApp as to viewings and progression of my sale. Very well priced for service they offer and would definitely recommend. Thank you Team Oaks! :)PositiveResponsiveness, Quality, Professionalism, Value

Maria · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

My family’s experience with Oaks Estate Agents in Croydon has been excellent. The whole process from the start to the finish in the sale of our home was perfect. James Byrne went above and beyond his duty to ensure everything was in place to be completed. I will highly recommend Oaks!

Sandeep · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Oaks has been fantastic and would definitely recommend them if you’re looking to buy in Croydon/Addiscombe. We saw several places with Zoe, before working with her on the house we ended up buying. She knows the area really well and was great at taking us through the whole process. Communication has been great throughout, if anything was outstanding we were always kept informed.PositiveResponsiveness, Quality, Professionalism

Katie · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

My exact words to James at Oaks following exchange of contracts: “Thank you for the great job you and your team have done. Your advice, support and skilful handling throughout was spot on and I still can’t get over how you got us the best possible offer within just over a week of instruction.” Zoe who did the day-to-day work was fantastic - proactive and very responsive. I cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism

Noel · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

This is a review for Zoe and James at Oaks Estate Agents in Croydon. Zoe represented the sellers we purchased from. She was in total control managing the chain like a pro, communicating to the agents and reps with speed. She provided outstanding customer service and lightening speed updates. Zoe even informed us that the exchange was successful before our solicitors did! I was very impressed and would definitely recommend Oaks.PositiveQuality

Sher · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Spring Developments recently appointed Oaks Estate Agents to market our South Croydon development "23 Melville Avenue". James had been recommended by an associate and certainly lived up to expectations. From initial conversations through the todays exchange on the final unit the whole process has been faultless. Oaks Estate Agents are professional, provide excellent service and we received an impressive level of communication throughout the process (including out of hours negotiations). As a local developer we look forward to working with Oaks Estate Agents on our future projects in Croydon and would strongly recommend them to anyone else looking to sell or buy in the area.

Spring · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

In summary, Oaks are a fantastic agency, who have changed my stubborn mind on if traditional estate agencies provide value for money. This lot definitely do! We needed to sell our 3 bed home in Addiscombe as we are emigrating overseas. This created a time pressure. We had also tried to sell our home in 2017 with another local agency, very unsuccessfully. Scarred by the previous failed attempt, we had asked some other local families to recommend agencies and two names came up. The first agency came round, they were slick, had lots of great ideas, snazzy Matterport tours, and really impressed us. They had a small portfolio and spoke of dedicating time to getting us the right people in. We were sold. We even discussed cancelling the appointment with Oaks. Then James (Oaks MD) bowled in. Full pinstripe suit and charm. We asked him what he could do differently to the other agency. He told us of his knowledge of the area, knowledge of potential buyers, ability to stitch a chain together, and most of all the fact that his team and he would work their butts off to get as many people through the door of our house (in a Covid secure manner of course). James spoke with a genuine feeling for the area, for his clients, and for his business. Best of all, he spoke honestly and didn't make promises on things he couldn't control. We quizzed him more about the prior agents, our time constraints, their listings (no Matterport, but amazing photographers and floorplans). Again, he spoke honestly and answered all of our concerns. The fact that he knows the area so well shone through. As a fellow South Londoner, I found this comforting! Obviously, we went with Oaks. They moved quickly and got the house listed quickly. Zoe and Ciaran took over the viewings and they got us 8 viewers on the first weekend. They setup a Whatsapp group to communicate clearly and effectively, which was unbelievably helpful as we had two young kids being homeschooled during a lockdown so needed to organise getting the house presentable and us out of it! Once we had accepted an offer, Zoe and James managed the process diligently and skilfully. They clearly laid out what we needed to do, when, and why. Their solicitor recommendation was a great one and meant that we could move quickly. They kept us updated and sat between all parties involved, chasing every step down and moving the process on. We had some delays from our buyer's solicitor. I'm not known as the most patient person in the world for things like that... but James and Zoe managed the situation and me extremely well. We exchanged contracts and then completed on the perfect day to fit in with having our belongings shipped to Australia. The only negative I can put on Oaks is that they do not have a Sydney office so that we can use them again in the future. James is a true South Londoner and I don't think pinstripe board shorts are a thing. We are so glad that we went with Oaks. A dedicated team, who are honest, fun, and use their local expertise to get the right results for their clients. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Each and every member of the team is friendly and helpful, and they have done a great job selling our house. From valuation to viewing day and afterwards, the whole team worked hard. Prior to the viewing day, Zoe and Ciaran visited and explained the procedure with us and every time we went into the office we were greeted by the whole team with a smile and even a wave from Kerri. Those personal touches make a difference. When the bottom of the chain had problems, James, in particular, went the extra mile to resolve the issues that we encountered. We would not hesitate to recommend Oaks Estate Agents.PositiveResponsiveness, Professionalism

A · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Our house was listed for 6 months with an alternative agent without selling. We then re-listed with Oaks and accepted an offer within a week after a single open day in which they proactively sourced close to 15 viewings. Communication was superb every step of the way plus James and his team also ensured things continued to move forward with both sets of solicitors. We highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

A big thank you is owed to James, Ciaran and the rest of the team at Oaks for helping us with our house sale. They were always available and fast to respond to our questions which meant we felt fully supported throughout the process. They are professional and courteous when arranging viewings and always gave us useful feedback. They are generally a really nice bunch to deal with during what can be a very stressful process. We have already recommended them to a number of friends who are moving from the area. Thank you all, we wish you lot of success for the future!PositiveProfessionalism

Lynsey · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

This was my first time selling a house and I had always been led to believe that it was a difficult and lengthy process. However, this certainly wasn’t the case with Oaks. The whole process from house viewings to recommending a solicitor, to following up with both myself and my buyers was simple and quick. James and his team were always available and proactive in providing feedback along the way. I would recommend Oaks to anyone selling a property in Croydon.PositiveResponsiveness, Professionalism

Rebecca · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

From the first meeting through to completion, working with Oaks Estate Agents has been top class. James and his team went above and beyond. The viewing process was well managed and coordinated around COVID related lockdowns. Getting a buyer was straight forward and well within the timescales estimated. Oaks Estate Agents showed their talent and professional abilities in management and communication concerning severe issues with the person at the bottom of the housing chain working with another estate agent. James and his team did everything they could to encourage communication and arrange, rearrange and cooperate with other estate agents to complete the chain. The patience to deal with this rather bizarre scenario was terrific. Many thanks, we were so happy to work with you and be your clients.PositiveResponsiveness, Quality, Professionalism, Value

James · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

James and the rest of the Oaks team have been truly phenomenal with my flat sale. From putting on the market, consistent updates on marketing, finding the buyer and keeping everything together right the way up to exchanging contracts, they did everything they said they would do and more. Zoe in particular was phenomenal throughout the process, she listened, cared, gave brutal advice when needed and feel both myself and the buyer were in the best hands possible with her progressing the sale. Hands down the best agent you can use to sell/buy in the area and would thoroughly recommend!

Tom · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I wanted to put my flat on the market last year and spoke to a few agents , obviously including (James from) Oaks. I warmed to him (despite him being a Palace fan!) and felt his company would be the best fit for me and achieve a well priced sale in the time frame I required. It worked out very well as a "good"sale was achieved and not only that he was able to match me to exactly the kind of property I was looking doe when I was beginning to despair! James and his colleagues (Zoe deserves a mention) were professional and responsive and I would definitely recommend for anyone wanting to sell.PositiveResponsiveness, Quality, Professionalism

Grace · 12 June 2021 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Having previously been on the market unsuccessfully with a big chain estate agent, we decided to try Oaks as our local agent. So pleased we did and would not hesitate to recommend them - in fact we already have to a couple of friends! James, Daniel, Ciaran and Aaron were all so helpful, positive and proactive throughout the whole process. Communication was key for us after our previous experience with another agent and this is something that Oaks excel at. Unfortunately, due to a bereavement we now have another property to sell - and based on our positive experience, we will be choosing Oaks again to act as our estate agent.PositiveResponsiveness, Quality, Professionalism

Jules · 12 June 2021 · Oaks Estate Agents Croydon