Oaks Estate Agents in Croydon and London

★★★★★ 5/5

Google

We’ve purchased our property with Oaks. Whole team are professionals. Thanks for your help ⭐️

Vadim · 11 January 2023 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 5/5

Google

Thank you to Rayaan Hafeez at Oaks for the impeccable service he had to offer - he was very proactive in resolving my queries and answering any questions I had. It has been very pleasant working with you and I look forward to doing business with Oaks in the near future.

K · 11 January 2023 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 1/5

Google

Worst Agency ever! Cannot express how bad service I have been receiving from them. Up until you actually rent the property, they are ok, afterwords they just want their commission. They don’t care about anything that you report, they say it’s the landlords holding back and when you speak with the landlords they say they haven’t been informed!! Over 1 year I am waiting for them to send a specialist to check the windows, as they are properly sealed, so cold air and water comes in. Now over 1 week without washing machine and no information on when it will be fixed!! Completely ridiculous!! As I seen from comments, they only care for sales, not rentals.

Jennifer · 11 January 2023 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 5/5

Google

Just to say that Joey at the Addiscombe office came up with a suggestion that cut through the Gordian note of the problem that I was having in securing a place whilst my own is being refurbished. He persuaded the letters to agree an unusual arrangement (for them) and I'm now in! Thanks Joey!

John · 11 January 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Super helpful over the phone and in person! Had my interests in mind. Would recommend.

Daniel · 9 January 2023 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 1/5

Trustpilot

Do not use Oaks

Do not use Oaks. You have been warned. Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn’t incredibly incompetent, I can genuinely and categorically state that the search continues after using Oaks for the last year. Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or, worse, deliberately deceitful. The terminology used is irrelevant when, as a landlord, you just want a professional service especially when you have used their hilariously named ‘fully-managed service.’ In relation to the last year I have been using them, I honestly feel that I have actually done more work than them, which is strange as I cannot fathom how each and every member of staff can actually make mistakes on every simple task they are asked to do. My suspicion is that it may be a deliberate ploy as I do not know how they spend their time (although once when I called, I was told that they were playing football in the office… this could possibly be the reason but surely even the fittest of them couldn’t be playing throughout their whole opening hours? Perhaps Sir Gareth could send some scouts down to Croydon to have a look...) I was hoping the new incoming manager would improve things. Unfortunately this is not the case. He is either covering for the incompetence of the staff he inherited or he is of the same calibre as the rest of his team. It is difficult to say which but I believe he has had sufficient time to make up for previous layers of incompetence, instead of which he continues to add more. The point is, if he can’t remedy the ingrained lack of professionalism, does it matter who is to blame? Either way, things have not improved over the previous manager, who as it stands, was even worse. This may change though. Do not use Oaks. You have been warned. I would like to suggest other estate agents but, as mentioned at the beginning, in my experience they are all as bad as each other. What I can suggest is always haggle and reduce the rates that they want to charge, not a particularly British thing to do but when you actually consider the work that they actually do (and the work that you are forced to do to compensate for their failures) you will realise you have still heavily over-paid them however much you manage to haggle it down to. Also never use their own contractors, build a list of trusted ones you can rely on and give this to the estate agents to use, or you will be liable for extortionate charges (obviously after the event so you have to fight for an explanation/refund). I am unsure whether Oaks do this but it is common knowledge that the contractors estate agents use charge larger fees due to having to pay them commission. With this information you can be the judge of whether you would believe estate agents have the best interests of their paying clients at heart. Oaks, like other estate agents in my experience, do their very best to ‘hook’ landlords and tenants and when you have signed the contract it appears that they do not believe that they can be held accountable for their actions (believe me when I say even the initial viewing period was not without hiccups, so perhaps this is partly my fault, however, do remember the agents in charge of viewings are only salespeople). Please be careful who you use. I expect a response from Oaks trying to state that the issues were *enter excuse and blame the landlord* and I that have misrepresented them. I have not. I have literally dozens of emails which they have sent (from different members of staff) stating they would do something, failing to do so, then finding a reason why they haven’t done it. A favourite of mine is ‘oh, I was just going to call you.’ It really is laughable. I like to think that I am an honest guy who, when he pays for a professional service, just wants to receive it. I had hoped the ironically named ‘fully-managed service’ would mean I could be hands-off. Unfortunately, this hasn’t been the case. There is a slim (and currently very doubtful) possibility that the new manager will turn things around and if this is the case, I will amend my review. Please refrain from holding your breath. I could continue this review (spoiler: it wouldn’t get any better) but I won’t, I’ve made my point and the only reason I am writing this is to protect any landlords who are contemplating using Oaks. Do not use Oaks. You have been warned. Just in case you missed either of the previous warnings. Good luck.

Albert · 7 January 2023 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Amin and the team at Oaks Estate agency helped me to make my first buy as smooth as possible. Very responsive and helpful. This is what I was looking for and they fully met my expectations. Nice guys! ThanksPositiveResponsiveness, Professionalism

Ciro · 26 October 2022 · Oaks Estate Agents London (157 Portland Road)

★★★★★ 5/5

Google

Rating only, no written review.

Christine · 25 October 2022 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 5/5

Google

Rating only, no written review.

Christopher · 25 October 2022 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 5/5

Google

Rating only, no written review.

Stefan · 25 October 2022 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 1/5

Google

Rating only, no written review.

Frances · 25 October 2022 · Oaks Estate Agents London (270 Streatham High Road)

★★★★★ 5/5

Google

Massive thanks to James and the Oaks team, special mention to Ciaran, very pro active, supportive and calm, helped so much during what has been a difficult time for us. Ciaran kept us informed almost daily throughout the whole process. If it were possible it would be 6 stars and 11 out of ten. Oaks gets the highest recommendation from us. Thanks againPositiveResponsiveness, Quality, Professionalism, Value

Judy · 28 August 2022 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Oaks estate agents were amazing at finding us our perfect home. Enrico was professional, friendly and very responsive to any requests we had! 10/10 would recommend!PositiveResponsiveness

Aleika · 28 August 2022 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Oaks Estate Agent are very professional and knowledgeable on the housing market. James and the team did a great job in marketing and selling our property - therefore they are highly recommended by me for anyone looking to sell their property in the South London area.PositiveResponsiveness, Quality, Professionalism

Ross · 28 August 2022 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I would definitely recommend Oaks Estate agents. They were very professional and helpful throughout, especially Ciaran who kept me in the loop at all times and worked closely with me as well as the buyer of my property. He dealt with any issues or concerns in a timely manner and made me feel at ease. Thank you Oaks.PositiveResponsiveness, Quality, Professionalism

Tracey · 28 August 2022 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

I instructed Oaks to put my property on the market in late August of this year and have just completed and I would 100% recommend their group. I worked first with Zoe and then later Ciaran and they were both superb - responsible, responsive and perfectly professional. The property was on the market in very quick time and they dealt with offers, solicitors and prospective buyers well making me feel very at ease. This was my first experience of Estate Agents that didn't make me infuriated, so as a seller I would definitely recommend that you use Oaks.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 28 August 2022 · Oaks Estate Agents Croydon

★★★★★ 5/5

Google

Rating only, no written review.

Owen · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 4/5

Google

Rating only, no written review.

Hannah · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 5/5

Google

Professional service, well mannered staff. Great experience from start to finish.PositiveProfessionalism

Eugene · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 5/5

Google

Mr Camara made the transition of moving into my forever home seamless…. Cannot recommend him enough!PositiveProfessionalism

Abelex · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 1/5

Google

After a lot of promises & sales patter they amounted to nothing. Very poor customer service. Even after complaining we heard nothing for weeks. I’d avoid if you want a proactive estate agent.

Romy · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 4/5

Google

I must say this is one of the best estate agency so far (JOSIM) was the main agent I was dealing with, I must say, he’s very polite,efficient and very professional , I will highly recommend this estate agents to anyone out there who’s looking to buy,rent or sell a property

Shirley · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 5/5

Google

Abhiram has been doing a great job. He’s ensured that we were updated with what we wanted. We didn’t have to chase him at all! Truly exemplary service!

Dnlbrrtt · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)

★★★★★ 5/5

Google

Exceptional service from Kane James, provided me with great feedback and marketing updates during the sale. With the advice I took we achieved what we wanted. Big Thanks to the whole team at oaks

Martin · 27 August 2022 · Oaks Estate Agents London (172 ????? 176 Norwood Road)