Trusted Agent profile
★★★★★
1,051 reviews across 4 offices and 3 platforms
Oaks Estate Agents has four offices, in Croydon and London (three offices). Together they have 1,051 reviews on three platforms, rated 4.7 out of 5 overall.
1,031
Reviews on Google
All 4 offices
1
Reviews on Facebook
Business-wide
19
Reviews on Trustpilot
Business-wide
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Oaks Estate Agents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Oaks Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVas at Oaks Estate Agents , London, was absolutely marvellous. He went the extra mile to make our viewing stress-free and welcoming. His knowledge of the property and the area was outstanding, and he answered every question with patience. We couldn't have asked for better service. Huge thanks to Vas for all his help & advice - a great asset to Oaks ! Best wishes Sue
5/5
GoogleAs a first-time buyer, I had a great experience working with Vas. From the beginning, he really took the time to listen and understand exactly what I was looking for. He then introduced me to a range of suitable properties and was always flexible and accommodating, making sure I had the opportunity to view everything I wanted before making a decision. Vas ultimately helped me find a great property. Throughout the whole process, he was cheerful, patient, professional and always a pleasure to deal with. Buying your first property can feel daunting, but having someone so helpful and approachable made the experience much easier. Thank you to all at Oaks for your help!
5/5
GoogleDane and the team were excellent on selling my house. Would use them Everytime and would definitely recommend
5/5
GoogleWe recently sold our property through Oaks Estate Agency, and we couldn’t be happier with the service we received from Dane and Daniel. From the initial valuation right through to completion, Dane was professional, friendly, and incredibly supportive throughout the entire process. He kept us informed every step of the way and was always available to answer any questions, Dane also made what can often be a stressful experience feel straightforward and well managed. Oaks knowledge of the market, honest advice, and dedication to achieving the best possible outcome for us really stood out. It was clear they genuinely cared about providing an excellent level of service rather than simply getting the sale over the line. A huge thank you to Dane and Daniel for all of their hard work and professionalism. We wouldn’t hesitate to recommend Oaks Estate Agency to anyone looking to buy or sell a property.
5/5
GoogleOaks have been fantastic in helping us sell our first home. After two failed purchases last year (out of everyone's control), we put the house back on the market and within two weeks - had accepted an offer and we have now completed the sale. Would recommend them to anyone looking to sell in the area!
5/5
GoogleWe had a great experience working with Dane at Oaks as first time buyers. He gave good advice throughout the process and we were really pleased with the way he mediated the sale process with the sellers. We also used Oaks’ recommended solicitors and found that partnership very beneficial + efficient. Big thanks to Dane and the team at Oaks for landing us our lovely new home
5/5
GoogleFrom first listing to completion in 4.5 months. From the start with the initial photo shoot and marketing, the team have been excellent guiding me through the process. But I have to say as we got closer to the exchange they stepped up a notch and really drove us home.
Hi Susan, Thank you so much for taking the time to leave us such a lovely review. It’s great to hear the team looked after you so well from the initial marketing right through to completion. As you found, those final stages approaching exchange are often where a little extra push is needed, so I’m delighted the team stepped up and helped get everything over the line. Congratulations on the sale, and please do stay in touch. Thank you, James Byrne Managing Director
5/5
GoogleHelped me get my first flat, messaged and called a lot of estate agencies but these guys were very quick and easy to deal with, thanks to Josh for helping me along the way and keeping me updated the entire time!
5/5
GoogleAs a buyer, I had a fantastic experience of interacting with the Oaks team. From organising viewings to pursuing the purchase, they were brilliant - they were prompt, responsive, great at chasing detail and always friendly. I'd highly recommend working with them.
5/5
GoogleWould recommend Oaks as the flexibility and level of service using a smaller, knowledgeable business is really noticeable versus the big players. Would highly recommend Andree who was great throughout my sale process.
5/5
GoogleWe cannot thank the Oaks team enough! Ollie, Dane, Daniel and James were all so friendly and helpful throughout the process of selling our home, and were very respectful of our home when showing potential buyers around. They did everything they could to help speed our sale up after a few delays with the solicitors. So grateful to them for everything! We have recommended Oaks to our neighbours as well, who are looking to sell in the next year. Thank you again! Lisa and Roy.
5/5
GoogleI would like to say a huge thank you to Samyul Halfpenny for all of his help and support throughout my tenancy. Although I experienced some complex and lengthy issues at the beginning, Sam was always professional, responsive and genuinely supportive. He kept me updated throughout the process, worked hard to resolve everything and helped reach a fair outcome. His communication and dedication made a real difference, and I truly appreciate everything he did. Thank you again, Sam!
5/5
GoogleI have been renting through Oaks Estate Agents for close to three months, and my property manager, Chloe Bayram‑Smallwood, has maintained a professional and responsive approach throughout. She has provided clear communication, addressed queries in a timely manner, and supported the tenancy process effectively. I would like to thank both Chloe and Oaks Estate Agents for their assistance during my tenancy.
5/5
GoogleDane at Oaks in South Norwood was a breath of fresh air - yes most agents can be annoying and hard work and yes its part of their job! Dane made this whole slightly painful process as good as it can be - he was communicative (sooo important), thorough and i felt he was honest as well and I built a trustful relationship with him. Would def recommend using Oaks and would use them again although not planning on moving again for a while!
5/5
TrustpilotVery impressed with Oaks
I used Oaks to sell my one-bed flat in Tulse Hill. A bit of an ugly duckling, but a great space - it needed selling to people though. Tough market but they got it done, with multiple offers. What really impressed me was the tenacity with which they pushed the conveyancing through as that is a slow process these days. Specials thanks to Andree and Gabriel. Thanks guys
5/5
GoogleWe couldn't be happier with the service we received. From start to finish, Joshua (from Croydon branch) was incredibly helpful, patient, and supportive throughout the entire renting process. Every question we had was answered promptly, and he went above and beyond to make sure everything ran smoothly. His professionalism and friendly approach made what could have been a stressful experience feel effortless. We would highly recommend him to anyone looking to rent - truly outstanding service!
5/5
GoogleI had a great experience with Myles during my recent property viewing. He was professional, friendly, and very knowledgeable about the property. Myles took the time to answer all my questions and made the whole process smooth and stress-free. His communication was excellent, and I felt well informed throughout. Thank you, Myles, for providing such outstanding service. I would highly recommend him to anyone looking for a property.
5/5
Google5/5 Stars ⭐⭐⭐⭐⭐ I cannot recommend Chloe Bayram-Smallwood at Oaks Estate Agents highly enough! Throughout our entire stay, Chloe has been an absolute joy to deal with as our property manager. What truly sets Chloe apart is her incredible responsiveness and efficiency. No matter what query or request we had, she always got back to us promptly with clear, helpful answers and a warm, professional attitude. Renting can sometimes feel stressful, but knowing Chloe was managing everything gave us complete peace of mind because she is so proactive and genuinely cares about the tenants. She recently went completely above and beyond to help us with an urgent matter on a Friday afternoon, showing just how dedicated she is to delivering exceptional customer service. She is professional, highly organized, and an absolute asset to the Oaks team. If you are looking for a property manager who is reliable, prompt, and genuinely excellent at her job, Chloe is the absolute best. She deserves every bit of a 5-star rating and more!
5/5
GoogleGreat estate agents, everything is always sorted on time. Chloe is amazing! Always replies, has time for me and is overall lovely!
5/5
GoogleChayanne is our Property Manager with Oaks Estate Agents overseeing our flat nearby. She has been professional and timely dealing with recent routine management items, great communication about the gas safety check and boiler service. Thank you!
5/5
TrustpilotExceptional Service from a Stellar Team
Exceptional Service from a Stellar Team I cannot recommend the team at Oaks West Norwood highly enough. Selling a property can be an incredibly stressful journey, but this team made it feel like a seamless, well-managed experience from start to finish. Thanks to James for setting the tone for the entire process. Right from the very first visit, his professional approach, deep market knowledge, and honest advice gave us the immediate confidence that we were in the right hands. A huge thank you to Vas, who handled the viewings with absolute grace. Vas’s patience and persistence were unmatched. He was always punctual and positive, keeping us updated every step of the way. Thanks Andree for stepping in during the final phase to provide that crucial senior oversight. His leadership ensured the momentum never slowed down and that everything remained on track during the most critical period. While Andree steered the ship through the final phase, Gabriel took the lead on the ultimate closing. His negotiation skills are second to none, ensuring we achieved the best possible value for our flat. His genuine customer care, vast expertise, and calm demeanor were exactly what we needed to get across the finish line. He is a truly trustworthy professional and cannot thank him enough. If you are looking for an agency that combines strategic expertise with a personal, dedicated touch, Oaks West Norwood is the place to go. Thank you all for a fantastic job! Laura & Tony
5/5
GoogleThanks so much to Mason and all at Oaks for their support on our recent house sale. They were steadfast in their commitment to the sale, helping to progress right up to a relatively compressed exchange/completion window. Throughout communication was excellent and we truly felt supported through the whole process. Thank you. Our best experience of estate agents - ever!
5/5
GoogleI had a great experience working with Dane from Oaks Estate Agents throughout my property purchase. From start to finish, he was professional, responsive, and always willing to help with any questions I had. Buying a home can be quite stressful, but Dane made the whole process feel much smoother. He kept me updated regularly, was clear in his communication, and was always approachable whenever I needed guidance. I especially appreciated his support towards the final stages, where things can get overwhelming, he handled everything calmly and efficiently, which really helped. I would highly recommend Dane and Oaks Estate Agents to anyone looking to buy a property. Thank you again for all your help!
5/5
TrustpilotExceptional Service from Start to Finish, Highly Recommended!
We had a fantastic experience with Oaks Estate Agents, who represented us in both our sale and purchase. They handled everything with exceptional professionalism and a genuine friendliness. Managing both sides of the process can be complex, but the team made it feel smooth and well-coordinated from start to finish. They provided clear guidance at every stage, kept everything on track, and were always available to answer questions or step in when needed. Their communication was excellent throughout with regular interactions, authentic relationships and a proactive approach that helped avoid unnecessary stress. We always felt as if they made the sale/purchase their own personal mission to resolve. What really stood out was their ability to manage all stakeholders effectively and keep momentum going on both transactions. It made a huge difference having one team overseeing everything with such attention to detail. We are incredibly grateful for their support and wouldn’t hesitate to recommend Oaks Estate Agents to anyone looking for a reliable, efficient, and highly professional service in the areas they cover.
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Croydon has the most, with 395 reviews rated 4.7 out of 5, followed by London (270 Streatham High Road) with 294.
The four Oaks Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Oaks Estate Agents, Croydon won Platinum; Oaks Estate Agents, London won Trusted Agent.
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