Northwood reviews from tenants

★★★★★ 4.9/5

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Joanne smith

Very professional

Andrew · 6 August 2020 · Northwood Liverpool

★★★★★ 4.7/5

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Stephanie and Ruth

Ruth and Stephanie were very friendly and helpful. They responded quickly, without fail, to my queries and guided me through the application process.

A · 4 August 2020 · Northwood Liverpool

★★★★★ 5/5

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Miss jodie birks

All staff are really helpful and friendky, thanks to rachel for going out her way to help me secure the property i wanted! Great communication and good agent

Jodie · 24 August 2018 · Northwood Liverpool

★★★★★ 5/5

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Maintenance problems

We have had a few various maintenance problems during our let. Rachel has helped us every step of the way and always kept us updated.

Lucy · 21 August 2018 · Northwood Liverpool

★★★★★ 5/5

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Amazing!

Trying to find a nice house to start of in and the staff at the estate agents were amazing, so helpful and kept us both informed the whole time. We have been in the property about a month and we’re loving it, thank you to the our estate agent Rebecca for sorting it all out for us!

Amy · 19 April 2018 · Northwood Newcastle

★★★★★ 5/5

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Professional and responsive

We have found Northwood to be very helpful, and they are responsive when we have an issue. When our heating broke in November, they arranged for it to be repaired within a couple of hours. Fran has inspected the property on a couple of occasions, and was helpful with questions each time. Much better experience with this company than we have had with others.

Tess · 24 January 2018 · Northwood Liverpool

★★★★★ 5/5

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The agent was very knowledgeable and kind

The Northwood Sales Negotiator (Kathy Gowland) was at the property on time. She was patient and answered all my queries regrading the property. Thank you.

Akshit · 24 January 2018 · Northwood Liverpool

★★★★★ 5/5

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lovely, friendly and professional agent

Rating only, no written review.

Michael · 23 January 2018 · Northwood Liverpool

★★★★★ 5/5

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viewing

I had viewed properties with quite a few agents and sadly not all agents turn up at the stated time staff at Northwood are amongst the most professional I have come across both from making appointment to arriving at appointment. Both Kathy and Carol have showed me round properties and have both been punctual and professional, very friendly staff, I recommend Northwood as one of the best I have come across, Highly recommended

Thomas · 16 January 2018 · Northwood Liverpool

★★★★★ 5/5

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Carol

I have been viewing houses with Northwood for the past few weeks and have found Carol, to be prompt, polite , helpful and accommodating at all times, she has worked so hard to find me a home that i so wanted and have now found. The whole experience has been a breeze and thank you Carol for making it so. I will be recommending you to any of my friends who are looking for a place in the future.

Marcus · 16 January 2018 · Northwood Liverpool

★★★★★ 5/5

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Superb

From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns on the way! From the get go the team we're attentive and informative with everything I needed. Can't really ask for much more but I feel they really did go the extra distance when taking us through the process making sure we fully understood everything in terms of the agreement, but also making sure this was comfortable for us. Every new home you will find will have teething problems or bits and bobs that need sorting. We first moved into our new home with northwoods a few months ago and the response has been amazing. There were a few things in the property that needed sorting and by no means a small or quick job. After speaking to the team they sorted things in a matter of days with no hassle required whatsoever. If your looking for a team that's upfront, responds quickly, is honest and looks to care for there tenants then I would highly recommend this agent. Quick Freindly Trustworthy

Corey · 1 September 2017 · Northwood Newcastle

★★★★★ 1/5

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Avoid Avoid Avoid

never responded to emails and/or phone calls without me making follow up calls/emails. Repairs not completed, Flat was damp - tried to charge me despite me having reported the problem 11 months ago. Probably the worst service I have ever experienced - I am aghast that they have any positive reviews. Avoid at all costs.

Angela · 21 July 2017 · Northwood Liverpool

★★★★★ 5/5

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Renting in burnhopfield

We cannot thank both Julia and Wendy enough. Julia was fantastic at the views and made us both feel really at ease and had excellent local knowledge, a pleasure to deal with. She helped us through our application at the office very progressional while remaining personable. Wendy was professional and friendly throughout the check in process going through all the details and made things really easy. Would highly recommend.

Graeme · 30 May 2017 · Northwood Newcastle

★★★★★ 5/5

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Excellent level of detail and Friendly

We were really impressed with the inventory produced by Julia and the efficiency of Northwood during our house move. Thank you!

James · 18 May 2017 · Northwood Newcastle

★★★★★ 5/5

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A short and sweet 6 month tenancy!

I recently rented an apartment from Northwood Newcastle and had a great experience. As this was the first time I'd rented without a flatmate, I was particularly nervous, but Northwood were very reassuring and helpful throughout the entire tenancy. I've never had a letting agent so professional and honestly couldn't fault the service I received, and also the help when it came to checking out (and getting my deposit!). A big thank you from me, and I hope to have dealings with you again in future.

Jamie · 19 March 2017 · Northwood Newcastle

★★★★★ 5/5

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Fantastic team, fantastic agent.

I was moving to Newcastle from Dublin and had been dealing with a few agents along the road of renting the property. Initially I was dealing with Rebecca, who then passed me to Michaela and finally to Julia for the final steps. Because I was in Ireland for the whole process, we encountered quite a few hurdles. I hadn't received my National insurance number, the transfer of funds from euro to gbp proved trickier than expected and I managed to lose my passport for the bulk of the process too so to say it could have been stressful would have been an understatement. The team at Northwood were incredible though and cured each hiccup as it arose. The process was ironed out to the best of their abilities and they did everything in their power to help me. I have now moved in and couldn't be happier with my property. Other agents at various companies had given up on my applications before they had even began, due to the difficulty in finding a property to suit my needs and for the implications which would have arose throughout the process. The team are second to none here at Northwood and I hope I get to deal with them for any moves in the future, hopefully not too soon though!

Ross · 6 January 2017 · Northwood Newcastle

★★★★★ 5/5

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Julia has been a massive help from the start.. The first smile I see while pushing the door. The best assistance I could have asked, she will never let you with an unanswered question. Overall, great person and great staff at Northwood.

Steed · 24 December 2016 · Northwood Newcastle

★★★★★ 5/5

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Inspections

Always very helpful and professional. Offers handy tips for issues for example; condensation and how to treat/avoid. Very flexible in arranging times and dates for inspection. Very approachable and good customer service. Always has a personal touch on outcomes of inspection for example; saying a hello to my puppy and daughter and wishing is well.

Helen · 23 December 2016 · Northwood Newcastle

★★★★★ 5/5

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Best letting agents!

Brilliant team of people! The staff are excellent, patient and kind! I am always happy with Northwood! I will always refer my friends and family to NORTHWOOD if they ever were looking for a place as I am very sure they wouldn't be let down at all! Each individual in the office are so helpful and friendly!

Amina · 22 December 2016 · Northwood Newcastle

★★★★★ 5/5

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Overall review

All the staff at Northwood are amazing, no problem is too big and go the extra mile to get things sorted. Michaela and Laura are who I deal with the most. Great staff

Cheryl · 21 December 2016 · Northwood Newcastle

★★★★★ 5/5

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Excellent

We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I would definitely recommend Northwood to my friends and family

Tomasz · 21 December 2016 · Northwood Liverpool

★★★★★ 5/5

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Excellent Service

Michaela always going over and beyond when dealing with issues!!!

Anonymous · 21 December 2016 · Northwood Newcastle

★★★★★ 5/5

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Maintenance issue

I had an ongoing problem with my heating and hot water, which was very frustrating, especially with the weather getting very cold. I had to have multiple contractors out to problem solve and sort the issue on numerous occasions across a number of weeks. Laura Cheetham of Northwood Tyneside was brilliant throughout...she was patient and listened when I was frustrated at the situation, she continually updated me via email and voicemail (even after office hours on a Saturday!), she was tireless in chasing up contractors and arranging visits, liaised efficiently with my landlord to get decisions made quickly, and overall was lovely to talk to through what turned out to be quite a complex issue. I work full-time in a demanding job and Laura ensured everyone worked round this for me. She was also very genuine and I trusted her to move the situation forward as she clearly wanted to help resolve the issue not just as quickly as possible but correctly to avoid future problems. An asset to your company I cannot thank her enough as I sit in my now warm and cosy flat with hot water aplenty.

Sarah · 10 November 2016 · Northwood Newcastle

★★★★★ 5/5

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Rental property in West Denton

The entire team were incredibly helpful and friendly from the first viewing to the check in, When a moving date had to be changed at short notice the staff were understanding and patient. I have dealt with various estate agents across the country, but Northwood Newcastle have really excelled in terms of customer service and professionalism.

Jamie · 21 September 2016 · Northwood Newcastle