National Residential estate agents in Chester and Paisley

Hi Jessica, thanks for your kind review. We had a tough nut with your purchase: (1) getting the short lease extended and (2) paying the tenant to leave by agreement before completion (never easy in current market). We got there in the end and thanks for your patience and good luck in your new home. David and the NatRes team

Hi Louisa, thanks so much for your very kind review. We were able to sell your property in just 6 days for the price you wanted which is awesome news. We wish you well for the future. All the best Rachel and the NatRes team

Hi Jay Dav, thanks so much for your very kind review. All the best Rachel and the NatRes team

Hi Pete, thanks so much for your very kind review. We were able to complete your purchase in just 46 days with your help. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team

Hi Ian, thanks so much for your very kind review. It took some help from you to get the sale over the line with the solicitors and the purchaser so thanks you for your efforts and patience. We wish you well for the future. All the best Rachel and the NatRes team

Hi Christopher, thanks so much for your very kind review. We wish you well for the future. All the best Rachel and the NatRes team

Hi Adam, thanks so much for your very kind review. It took some flexibility and patience from yourself to get the sale over the line due to the structural issues encountered so thanks for your efforts and patience. We wish you well for the future and if I can help you with any insurance claims or any other matters in due course, please let me know. All the best David and the NatRes team

Hi Caroline, thanks so much for your very kind review. We were able to sell your property in just 3 days for the price you wanted and complete in 2 months even with you being oversels which is awesome news. We wish you well for the future. All the best Rachel and the NatRes team

Hi David, unfortunately your review is incorrect and I would like to clarify the situation and offer you compensation as a gesture of goodwill.We listed a property for sale through our 'modern auction' and it did not achieve the vendors reserve price of £132K following the end of our auction 14th June. You were making offers below the reserve price that were being rejected by us and the vendor. You first offered £95K (around 1st July) , then £100K, then £110K and all were rejected. The vendor allowed us some time to negotiate with post-auction and try and sell but gave us an ultimatum to agree a sale as they had signed contracts to relist the property with Pugh Auctions to sell via the traditional auction route and the auction date with Pugh was set for 20th July. The vendor also reduced their reserve price from £132K to £120K with Pugh as they needed a guaranteed sale. The vendor advised us that any offer made by you, or any other purchaser needed to be agreed before that Pugh Auction date and must be accepted under auction conditions and contracts exchanged.You subsequently came back with an offer of £115K on 12th July and my sales manager Tom Bates brought this offer to my attention. Although less than the £120K reserve with Pugh Auctions I advised Tom that this would be acceptable to the vendor but only on provision contracts exchanged under auction conditions. I was then told by Tom that you needed to get a survey and searches before agreeing to this. I told Tom and Pugh Auctions that you could have access for survey, but I assumed that because there was no possibility of you getting searches back before the auction date of the 20th July you would not be ‘in the running’. I then went on holiday to Australia on the 14th July and did not return until 24th July and left the matter with yourself and my sales manager Tom to resolve between you. The date for the Pugh Auction was set for 20th July.The straightforward fact is that you needed to exchange contracts with a 10% deposit under Pugh Auction conditions before Weds 20th July (the Pugh Auction date). However, you only booked your survey for the 20th July and you subsequently called to confirm your offer of £115K on Sat 23rd July. Unfortunately, this was after the Pugh Auction and the property had been sold. This was a shame as your offer of £115K was higher than the property sold at auction for £108K but it was too late by then as contracts had been exchanged.I have reviewed all the notes on your file and the cause of this problem appears to be that you did not know the auction date with Pugh was set for 20th July and that you must exchange contracts before that date to remove the property from going to auction. How you did not know this date I have no idea as you were communicating with Tom regular and asking questions about removing from auction. You should have asked the question to my sales manager Tom as to what the date of the auction was, and Tom should also have advised you. This information slipped through the proverbial cracks.As a gesture of good will, I told Tom that as we appear to be part responsible (for not telling you the date) we will refund part of your survey fee. We will not refund it in full as you also need to take responsibility for enquiring about the date for the auction and you had many opportunities to exchange contracts before that date as your offer was accepted on the 12th July. Tom has already asked you to forward the invoice from your surveyor and offered to discuss compensation. We await the invoice from you.Many thanks, David (Director)p.s. and to clarify - by "Vendor" I am referring to the lender on this property who funded this purchase and was the decision maker as they wanted their funds returning.

thanks Monika. , David and the NatRes team

Hi Saleema, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team

Hi Luke, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team

Hi Thomas, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team

Hi Salma - thanks for your kind review and I have passed your regards on to Tom. All the best. David (Director)

Hi Hanton, thanks for your review and I would welcome a chat with you. To sell properties quickly vendors usually have to sell at less than market value. We sell via modern auction, and we get prices around 90% estate agents prices in just 28 days. If you want a higher price, you need to sell with a local agent over a longer timescale. Thanks again, Rachel and the NatRes team

Hi Emiliano, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team

Hi Joh, thanks for choosing NatRes to sell your property. I'm glad we were able to get a sale in 6 days and complete 46 days later. We wish you all the best. Thanks, David (Director) and the team

Hi Sirajali, thanks for your kind review and I'm glad we could help you again. I hope all is going well. Thanks again, Tom, Rachel and the NatRes team

Hi Denise, many thanks for your kind review and for your help and support completing the ale quickly. We all wish you the very best of luck for the future. Thanks again, David and the NatRes team