Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat company with great staff! (Especially Rachel)
Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auction. Once agreed Rachel was the real star, the terms were 56 days but I wanted a 28 day completion; she chased both solicitors, helped them with queries and updated me throughout the process. Without her it wouldn’t have been as quick. Finally there are no large auction fees like previous auctions I’ve bought from. I’d 100% recommend and buy through national residential again.
Jake · 6 June 2026
★★★★★ 5/5
GoogleSuzanne Carmichael of National Residential has been one of the best people I have ever dealt with in my 18 years in the business.
She is so patient, knowledgeable, and persistent which is what you need to progress a sale the quickest possible way.
My deadline on the first sale has been met and gave me a good Christmas with my family.
Special mention too to Vicky Ballance who is very responsive and efficient.
Thank you so much Suzanne, Vicky, and the whole team of NR
A · 12 February 2024
Agent replied · 11 June 2024
Hi Anna - Thank you for your 5 star review and for choosing National Residential to sell your properties Thanks again. David (Director) & the Nat Res Team
★★★★★ 5/5
TrustpilotSuzanne Carmichael of National…
Suzanne Carmichael of National Residential has been one of the best people I have ever dealt with in my 18 years in the property business. She is so patient, knowledgeable, and persistent which is what you need to progress a sale the quickest possible way. My deadline on the first sale has been met and gave me a good Christmas with my family. Special mention too to Vicky Ballance who has been very responsive and efficient. Thank you so much Suzanne, and the whole team of NR
A · 19 January 2024
Agent replied · 11 June 2024
Hi Anna - Thank you for your 5 star review and for choosing National Residential to sell your properties Thanks again. David (Director) & the Nat Res Team
★★★★★ 1/5
GoogleI would definitely NOT recommend engaging with this company.
They failed to sell my property and sent me a bill for £6000 expenses!
Make sure you have legal expenses cover on your house insurance policy.
Watch out! For the additional 5 pages of terms & conditions on their website. Not exactly transparent when you sign up! Don’t be fooled by the friendly nature on the phone either, it’s all a well-rehearsed act to achieve their goals.
Ann · 16 October 2025
Agent replied · 17 April 2026
Dear Ann,
I’m sorry you feel this way, but for clarity, particularly for prospective clients reading, your review does not reflect what occurred.
We introduced a buyer and progressed the sale until it was confirmed by multiple lenders, your own solicitor, and a specialist surveyor that the lease contained a ground-rent defect which made the property unmortgageable. This issue was not apparent at the outset and is the reason the buyer withdrew.
With your full agreement, we then worked extensively with Estates & Management, your solicitor, and the surveyor to identify the lowest possible cost solution to resolve the lease and ground-rent issue. Those steps were taken at our expense, with the intention of enabling a resale.
At your request, we also arranged the LPE1 pack, valuation advice, and updated searches to help speed matters up once the issue was resolved. These costs were paid by National Residential from our own funds to protect the prospect of a successful resale.
You subsequently chose to withdraw from the agreed plan and rent the property without providing contractual notice and without reimbursing the costs we had already paid on your behalf. The invoice referred to reflects those unrecovered costs and the terms of the agreement you signed.
We acted transparently, in good faith, and with the intention of achieving a successful sale despite a hidden lease defect. While we regret the outcome, we stand by how this matter was handled.
David Coughlin
Director, National Residential
★★★★★ 1/5
GoogleI was a tenant in a property sold last year. Tom the manager colluded with our landlord to try and pressure us to leave the property by convincing us to have viewings of the property by people who wanted to live in the property. He thought that we would leave the property ourselves when we had every legal to remain. Even though forcing tenants out is illegal.
Luckily we cottoned on to what tom and the landlord were up to and we cut off all communucation with national residential.
Two weeks later Tom is forced to sell to another landlord as he would miss out on his commisssion. It says on their website they have lawyers who can convince tenants to leave.
My advice to tenants is do not trust Tom and the rest at national residential. They will try to force you out to make a quick dollar. He would sell his own grandmother out to make a quick buck.
Yuppie · 12 June 2023
Agent replied · 11 June 2024
Hi Yuppie, thanks for your review. Landlords approach us to sell their houses and there is no guarantee that other landlords will agree to pay the price they want or keep the tenant. We try our best but sometimes we must sell with vacant possession and in those circumstances, we help the tenant in every way possible including paying rent and deposit for a new property and home removal fees. I with you the best for the future. Thanks David (Director)
★★★★★ 3/5
GoogleNear impossible to get an initial viewing of the property and was eventually (after relentless phoning and promises (by the male receptionist) for calls to be returned but never were) was shown around by a lovely lady but who unfortunately couldn't answer a single question as she was a third party agent. Selling team not great at comms (potentially an under-staffing issue?) with me or with each other and I had to email often to ask for updates as they didn't come willingly. Abbie was the lifesaver who really came through at the end of the sale, so thank you Abbie (she needs a raise). David was quick to respond when the others didn't. Overall - A LOT of effort but a cheap house to be had if you don't mind paying the extortionate £6k fee and prompting most of the comms yourself.
Millie · 12 June 2023
Agent replied · 11 June 2024
Hi Millie, thanks for your review. We use a company called Viewber to carry out all viewings nationwide as we are an online auction. We communicate with clients by SMS, email and WhatsApp. Usually, messages are replied to same day but apologies if we did not come up to the mark. In your case you wanted to buy the property vacant so we had to manage the tenant to leave and that created challenges which we eventually overcome. The buyer’s fee is not charged on all sales as we offer different price options to sellers. However, where we do charge buyer fees, buyers just factor this into the price they pay, and we will work as hard as possible to get properties completed and over the line and we were successful in your case. I wish you all the best with your new home. David and the team
★★★★★ 1/5
GoogleI've had the worst experience with National Residential, purchasing my first property. Abbie was absolutely amazing, she deserves a raise, always kept me updated on everything and even referred me to really good solicitors. The process was quite fast, it seemed rushed and there were a lot of issues. I called to place a bid and was told they've been offered a higher price and if I agreed to pay them higher than what they were offered, I did. I viewed the property, it looked alright as all the issues were covered up, I placed a non refundable deposit of £2500. I viewed the property again when it was empty and I saw that there were multiple things wrong, a whole in the roof of the house, a leak in the bathroom, causing some damage to the kitchen ceiling, I spoke to the manager Tom and was told that these issues are not that big, and he said that he rushed to sell me the property in the first place and then now he can try to discount me on the price, however this was done after all the mortgage paperwork from my end, so I was stuck in a hole, I had made multiple payments for this to go ahead. Later on after some calls I managed to get £7000 discounted, I received the keys a few weeks later, the previous tenant had torn the place apart, taken a lot of the things that were included in the sale, and he had even told me how national residential had paid him £5000 to leave. A few weeks into the property the kitchen ceiling (bathroom floor) was leaking and the whole ceiling collapsed. Most reviews here are paid, I was initially paid £30 to leave my review but they're all lies.
Jaz · 12 June 2023
Agent replied · 11 June 2024
Hi Jaz, you purchased a property through a modern auction. Properties are sold through auction because the vendor wants a quick certain sale. Properties may not be in the best condition, or they are tenanted and this is reflected in the price and why the vendor chooses an auction sale. It’s up to you as a buyer to view the property and get whatever surveys you require for your due diligence to determine the price you subsequently want to pay? You make your offer based on your own due diligence. We are simply the auctioneer instructed to get the seller the best price. In your case, after you agreed a price, you then wanted a reduction and we obtained that for you but you are still unhappy with that and now it seems you believe it is also our responsibility for the property after you purchased it? That’s not how it works. Buyers purchasing at auction at a discount cannot hold the auctioneer responsible for the condition of the property they purchased once they have purchased it at a price reflecting its condition. You have to take responsibility and accountability for your own property investment decisions just like everyone else. Thanks David
★★★★★ 5/5
GoogleCan't fault their service: prompt, professional, friendly and a breath of fresh air. I was looking to sell a property with a tenant in situ. They seamlessly took care of the lot - from marketing the property to their extensive list of property investors, to arranging viewings, to seeing everything through to completion.
I was impressed by their approach. Every stage of the process was carefully handled with regular updates to keep me in the loop. I never had to do any chasing - they were always on the ball and very reassuring. Special thanks to Rachel for her affable approach to everything.
I would definitely use The Online National Residential Estate Agency again for future BTL property sales. Thanks for all your work guys - five stars from me!
Benedict · 12 June 2023
Agent replied · 11 June 2024
Hi Benedict, thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleBuying and selling property can often be a confusing and stressful experience and I was so grateful to have Online National Residential Estate Agency on my side during my property purchase. Tom was completely transparent about how the process would work when he accepted my offer and then Rachel was absolutely superb in terms of keeping me informed as to how the process was moving along. Perhaps more importantly, when the process hit an unusual and unexpected delay, she was there to offer words of advice and comfort which I was really grateful for. Ultimately my purchase went through as planned and I would have no hesitation in recommending Online National Residential Estate Agency to anyone who is looking to buy a property quickly and simply. They really do what they claim to do well!
Pete · 12 June 2023
Agent replied · 11 June 2024
Hi Pete, thanks for your kind review. With your help we sold this property to you in just 16 days and completed 46 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 3/5
GoogleI engaged National Landlord to assist in selling my tenanted property. The team was generally pleasant to work with. However, they were unable to complete the sale. Their business model requires a minimum profit of £10,000 per transaction. When the auction concluded with a highest bid of £5,500, they chose not to proceed with the sale. Instead, they continued scheduling viewings in hopes of securing a higher offer, which ultimately did not materialise.
After eight weeks, I decided to terminate the contract, as stated in their terms and conditions I could do. What I wasn't initially aware of was a clause stating that any individual who contacts them regarding the property even without attending a viewing is considered their client. If I were to sell to such an individual, I would be liable to pay National Landlord £10,000. This condition is detailed in the full terms and conditions, accessible via a hyperlink in the contract a detail that can be easily overlooked.
Additionally, they placed a notice on my property that impeded the sale process. When I listed the property with a new agent, it sold within two weeks. However, I had to provide evidence that the buyer had not been introduced by National Landlord. Initially, this situation caused significant stress due to a lack of trust. Once I substantiated the buyer's independence, they removed the notice with out delay.
This account isn't intended as a negative review but rather to highlight aspects I wish I had been aware of beforehand.
Melanie · 7 August 2025
Agent replied · 17 April 2026
Hi Melanie,
Thank you for taking the time to leave a thoughtful and balanced review. We appreciate the opportunity to clarify a few points for readers.
Our role was to market the property under a sole selling rights agreement, which included an agreed minimum sale price and standard protections relating to buyer introductions. When the auction bid did not meet the agreed terms, we continued marketing in line with the contract rather than proceeding at a level that would not have achieved the agreed outcome.
Following termination of the agreement, we provided a written list of all buyers introduced during our marketing period, as required. A unilateral notice was placed solely as a temporary protective measure and was removed immediately once your solicitor confirmed the name of the buyer and confirmed in writing that they had not been introduced by us.
No fee was pursued, and we acted promptly once confirmation was received from your solicitor. We’re sorry for any stress caused during that period and are pleased the sale ultimately completed successfully.
We wish you all the very best going forward.
Kind regards,
David
National Residential
★★★★★ 1/5
GoogleThe online National Residential Estate Agency were meant to purchase my property, they then revalued the property after contracts were signed and then resorted to claims of contract breach which couldn’t be supported and resorted to trying to bully their own customer.....
Matt · 17 February 2026
★★★★★ 5/5
TrustpilotHelped several Property118 members to sell rental properties
In recent years the team at National Residential has assisted 100’s of UK residential landlord members of Property118 to sell rental properties. Feedback from sellers has been excellent and with the Renters Rights Act now having come into force I suspect they will be getting lots more enquiries. Our experience is that they are particularly strong in the North West, especially the lower end of the Liverpool market, but we also get great feedback about National Residential from landlords in the Midlands, Yorkshire and some lower value areas of London.
Mark · 3 May 2026
★★★★★ 5/5
GoogleI initially spoke to National Residential in August 24 as I had a rented property which still had the tenant in and I need to sell the property, hopefully with the tenant in place. I initially spoke to Sam who was extremely helpful and we quickly came to an agreement on price and fees etc. Following that they advertised the property and had a firm offer with deposit paid in September however the purchaser wanted the tenant to vacate, I left this totally in the hands of NR, they served notice on the tenant which ended 25/11/24. They were in contact with the tenant and helped her with relocation expenses as I had to stay out of the conversation. Clare handled this and the tenant moved and we completed on the 25/11/24. I am extremely happy with the service received and can thoroughly recommend National Residential.
Ian · 15 December 2024
★★★★★ 1/5
TrustpilotMisleading housing advertisements
Looking to buy a property that National residential were selling. Upon arrival to my second viewing they informed me it was "auction" and at no point prior had this been mentioned. They had also sent a message the day before stating the house had been bid on and did I want to continue, to which I had called up and said I didn't want to view if they had an offer and I was informed no offers had been made (again no mention of auction). My advise if you are wanting to buy through this agent, please get full details as they are very misleading in what they advertise!
Amy · 28 June 2025
Agent replied · 26 September 2025
Thank you for your feedback. We're sorry to hear you felt misled, as that’s never our intention.
To clarify, the property you viewed was being sold via the Modern Method of Auction. This was clearly stated on the Rightmove listing, as well as in the automated emails and SMS messages you received after registering your interest.
In addition, our Sales Manager, Tom Bates, called you on Friday 27th to confirm your viewing. During that call, he explained that the property was being sold by auction and gave a brief summary of what that entails, including that it’s not a traditional auction and offers can still be accepted early. You acknowledged this and thanked him for the clarification.
We have a full recording of the call and have shared it with you privately to avoid any confusion.
At National Residential, transparency is very important to us. The listing you received included the following auction notice:
“This property is for sale by the Modern Method of Auction... not to be confused with traditional auction. The vendor may be willing to remove from the auction early for a suitable offer...”
We’ve used this model since 2012 and explain it clearly in all our property adverts, automated communications, and direct conversations with buyers. We always aim to ensure every prospective buyer understands the process before they view.
We hope this clears up the misunderstanding, and we’d be happy to answer any questions if you’d like to know more about how the process works.
Thanks, David Coughlin (Director - National Residential)
★★★★★ 1/5
TrustpilotI had a similar experience as a tenant…
I had a similar experience as a tenant to a previous reviewer. Our landlord promised us they were selling to another landlord and so did Tom the manager at national residential. Tom made us accept viewings at the height of covid even though that could be damgerous. He said they were selling to a landlord.Then suddenly we were section 21ed. One of the people who viewed the property were buying it to live in it. Tom had lied to us to gain access to the propeerty and put my familys life at risk of covid.The best thing i can say about Tom is that he is the lowest type of human being. He is not to be trusted
Yuppie · 13 January 2023
Agent replied · 11 June 2024
Hi and thanks for your review. We are acting in the best interest of landlords to get them the best price for their property sale so they can sell and resolve their pressing issues. At the same time we work work tirelessly to find a new landlord who will hopefully keep the existing tenant. At least 50% of the time we are successful and finding landlords to keep tenants. However, this is not possible all the time for many reasons such as: (a) the rent being paid is too low or (b) the price the vendor needs to sell can only be paid by a purchaser who wants the property as their home as landlords’ bids are too low. On those occasions we are either unable to agree a sale or else we do agree a sale and must follow the correct section 21/8 eviction process to provide vacant possession. You will note however, that on the occasions were we serve notice we also offer financial incentives to assist tenants find alternative properties so the property sale can complete quickly as the court process can take 8 months. We pay tenants all the time from our fees to assist in viewings and take photos/videos to help us get the sales and prices we need to sell to other landlords but if we have no alternative to ask tenants to leave we pay tenants financial compensation to surrender their leases sooner and avoid courts, the money we save on legal fees to pay solicitors to go to court for evictions we pay to the tenants instead. We also work with tenants to help them find and secure new properties such as providing references with councils and paying letting agents rent and deposit up front.No other agent does this and we are exceptionally good at negotiating win-win solutions.Thanks for your feedback. I do appreciate it and we strive to improve and go further in our endeavours to help tenants through these challenging times. David (Director)
★★★★★ 5/5
TrustpilotFlat Sale
I initially spoke to National Residential in August 24 as I had a rented property which still had the tenant in and I need to sell the property, hopefully with the tenant in place. I initially spoke to Sam who was extremely helpful and we quickly came to an agreement on price and fees etc. Following that they advertised the property and had a firm offer with deposit paid in September however the purchaser wanted the tenant to vacate, I left this totally in the hands of NR, they served notice on the tenant which ended 25/11/24. They were in contact with the tenant and helped her with relocation expenses as I had to stay out of the conversation. Clare handled this and the tenant moved and we completed on the 25/11/24. I am extremely happy with the service received and can thoroughly recommend National Residential.
Ian · 6 December 2024
★★★★★ 1/5
TrustpilotI was a tenant in a property sold last…
I was a tenant in a property sold last year. Tom lied to us to get viewings done at our property even though we were the legal tenants. Him and our landlord wanted us to vacate the property illegally. Luckily we cut off all communication and two weeks later Tom was forced to sell to amother landlord . Do not allow national residential in to your home. They will try and pressure tenants into leavibg even though this is against the law.
Fast · 10 January 2023
Agent replied · 11 June 2024
Hi and thanks for your review and I would welcome to know which property this related to and resolve any complaint you have. Please drop me an email: david.coughlin@national-residential.co.uk with your details.Our company specialises in helping landlords sell tenanted properties. It is our clear role to help landlords sell their properties and we have no option but to contact tenants and gain their cooperation to help sell. We recognise the stress this causes so we go above and beyond to help tenants find a win-win solution as we know this will be a very unsettling time for them. For example, we pay tenants £25-50 to carry our block viewings. We also aim to sell to other landlords who will keep tenants on. However, should that not be possible, we follow all the correct Section 8 and 21 procedures when required through specialist solicitors. However, when a landlord needs to sell with vacant possession, we seek to agree a financial settlement and assistance for the tenant to leave voluntarily if possible. Rather than pay solicitors and courts to go through eviction procedures, we look to pay the tenant instead. We therefore pay tenants and follow all correct legal formalities but also work best we can to get their cooperation in the saleI am a portfolio landlord myself with 100 properties and my business and team have learned how to treat tenant sales the best way possible as otherwise we would not sell them. I have trained my staff and put in the systems so e are successful in this endeavour. No other company goes further and to the lengths we do to help tenants when landlords sell their properties. However, I am very happy to investigate your complaint personally with Tom and see where we may have gone wrong this time? Many thanks, David (Director)
★★★★★ 1/5
TrustpilotI was a tenant in a property sold last…
I was a tenant in a property sold last year. Tom lied to us to get viewings done at our property even though we were the legal tenants. Him and our landlord wanted us to vacate the property illegally. Luckily we cut off all communication and two weeks later Tom was forced to sell to amother landlord . Do not allow national residential in to your home. They will try and pressure tenants into leavibg even though this is against the law.
Tom · 10 January 2023
Agent replied · 23 August 2024
Hi and thanks for your review and I would welcome to know which property this related to and resolve any complaint you have. Please drop me an email: david.coughlin@national-residential.co.uk with your details.Our company specialises in helping landlords sell tenanted properties. It is our clear role to help landlords sell their properties and we have no option but to contact tenants and gain their cooperation to help sell. We recognise the stress this causes so we go above and beyond to help tenants find a win-win solution as we know this will be a very unsettling time for them. For example, we pay tenants £25-50 to carry our block viewings. We also aim to sell to other landlords who will keep tenants on. However, should that not be possible, we follow all the correct Section 8 and 21 procedures when required through specialist solicitors. However, when a landlord needs to sell with vacant possession, we seek to agree a financial settlement and assistance for the tenant to leave voluntarily if possible. Rather than pay solicitors and courts to go through eviction procedures, we look to pay the tenant instead. We therefore pay tenants and follow all correct legal formalities but also work best we can to get their cooperation in the saleI am a portfolio landlord myself with 100 properties and my business and team have learned how to treat tenant sales the best way possible as otherwise we would not sell them. I have trained my staff and put in the systems so e are successful in this endeavour. No other company goes further and to the lengths we do to help tenants when landlords sell their properties. However, I am very happy to investigate your complaint personally with Tom and see where we may have gone wrong this time? Many thanks, David (Director)
★★★★★ 1/5
TrustpilotBad experience, avoid at all costs. A company run on lies.
I've had the worst experience with National Residential, purchasing my first property. Abbie was absolutely amazing, she deserves a raise, always kept me updated on everything and even referred me to really good solicitors. The process was quite fast, it seemed rushed and there were a lot of issues. I called to place a bid and was told they've been offered a higher price and if I agreed to pay them higher than what they were offered, I did. I viewed the property, it looked alright as all the issues were covered up, I placed a non refundable deposit of £2500. I viewed the property again when it was empty and I saw that there were multiple things wrong, a whole in the roof of the house, a leak in the bathroom, causing some damage to the kitchen ceiling, I spoke to the manager Tom and was told that these issues are not that big, and he said that he rushed to sell me the property in the first place and then now he can try to discount me on the price, however this was done after all the mortgage paperwork from my end, so I was stuck in a hole, I had made multiple payments for this to go ahead. Later on after some calls I managed to get £7000 discounted, I received the keys a few weeks later, the previous tenant had torn the place apart, taken a lot of the things that were included in the sale, and he had even told me how national residential had paid him £5000 to leave. A few weeks into the property the kitchen ceiling (bathroom floor) was leaking and the whole ceiling collapsed. Most reviews here are paid, I was initially paid £30 to leave my review but they're all lies.
Jaz · 19 December 2022
Agent replied · 11 June 2024
Hi Jaz - thanks for your kind review. The team very worked hard at getting this one completed. We had to agree to pay the tenant £5,000 to leave voluntarily so as to provide you with vacant possession. The vendor was happy with this and hence win-win for you, vendor and tenant. Good luck in your new home. Thanks, David and the NR team
★★★★★ 5/5
GoogleWe've now sold two properties with David and the team at National Residential. They are very capable of securing buyers - in our case, selling our buy-to-lets to other buy-to-let investors. But that wasn't what really impressed us. We had a property that was difficult to sell, and they truly went above and beyond in the advice, guidance, and help they provided in getting a deal done for us. I'd recommend them without hesitation.
Adam · 12 June 2023
Agent replied · 11 June 2024
Hi Adam, thanks for your kind review and for choosing to sell with us for a 2nd time. Some sales are allot tougher than others to get over the line but with your help and patience we got yours completed. Thanks, again and we wish you well for the future. David and the NatRes team
★★★★★ 5/5
GoogleWhat an amazing company! My landlord was selling the flat I was renting so I had to find a new place to live. But this company helped and paid for my holding deposit and removal van and helping pay to get my pets to the new property. They did this without hesitation! I don’t know what I would have done if it weren’t for them! Thank you so much for your help you really are an amazing company!💜
Chloe · 11 April 2026
★★★★★ 5/5
TrustpilotMy experience with National Residential…
My experience with National Residential has been a very positive one. I felt completely supported. People were always on hand to answer questions and queries. The team managed to sell my rental property without any hassle at all and managed to achieve as best a price possible for the sale. Claire made the selling process seamless which took the pressure off me as she did most of the communications between solicitors and the buyer. Overall, very happy with the experience and I would highly recommend National Residential if you're looking to sell a property.
Sorif · 25 October 2024
★★★★★ 1/5
TrustpilotTerrible experience with this company
Terrible experience with this company, they were extremely disrespectful, I would stay well clear of them, take a good look at their terms and conditions, how it combines so-called third-parties, options to buy etc, the complexity and mix and ask who they serve, there are a lot questions to be answered. They have put a charge on my property, so be very careful, Brian Lowry
Brian · 27 October 2025
Agent replied · 25 December 2025
We’re sorry you feel disappointed, Brian, but your review does not reflect what actually happened.
You asked us to sell your property and agreed a fixed price of £135,000, signing an option agreement on 04/07/2023 authorising us to market and sell for more. From any higher sale price, we would:
• pay to resolve your tenant issues (you couldn’t serve a valid Section 21 at the time)
• pay your legal fees, and
• retain the remaining balance as our fee.
We delivered exactly what we promised:
• We achieved a sale at £147,500 on 15/09/2023, £12,500 more than you originally agreed.
• We negotiated vacant possession, with your tenant voluntarily leaving on 29/11/2023 after agreeing to a £2,000 surrender payment.
• The buyer had mortgage offer and searches complete and was ready to complete on 15 December, or 8 January at the latest due to the Christmas period.
• You confirmed you were happy for the sale to proceed at £147,500.
The only delay came when you didn’t return your signed contract to your solicitor as promised (you said you posted it from the Philippines on 5 December, but it never arrived). Then, on 18 December 2023, you suddenly withdrew, citing “a change of circumstances,” just as the buyer was ready to complete.
That decision left the buyer, tenant, and our team out of pocket, we are still being chased by the tenant to honour the £2,000 payment we agreed, which we can only recover once you pay us.
Our agreements are clear that a breach fee applies if a seller withdraws after we’ve delivered everything promised and secured a ready, willing, and able buyer. You also expressly authorised the registration of our interest at HM Land Registry when you signed.
We take pride in doing exactly what we say on the tin, resolving difficult tenancies, achieving vacant possession, and securing fast, successful sales at good prices.
We always stand by our commitments, and we expect sellers to do the same. We can’t run a business fixing complex problems and selling properties for people who then walk away once everything’s been delivered.
★★★★★ 5/5
TrustpilotOn Your Side Throughout The Buying Process
Buying and selling property can often be a confusing and stressful experience and I was so grateful to have Online National Residential Estate Agency on my side during my property purchase. Tom was completely transparent about how the transaction would work when he accepted my offer and then Rachel was absolutely superb in terms of keeping me informed as to how the process was moving along. Perhaps more importantly, when the process hit an unusual and unexpected delay, she was there to offer words of advice and comfort which I was really grateful for. Ultimately my purchase went through as planned and I would have no hesitation in recommending Online National Residential Estate Agency to anyone who is looking to buy a property quickly and simply. They really do what they claim to do well!
Pete · 29 July 2022
Agent replied · 11 June 2024
Hi Pete, thanks so much for your very kind review. We were able to complete your purchase in just 46 days with your help. We wish you well for the future with your new property. All the best Rachel, Tom and the NatRes team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
