Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
269
Reviews on Google
All 2 offices
331
Reviews on Trustpilot
All 2 offices
National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNational Residential did an amazing job selling our 2 rental properties at a good price in a challenging market. They negotiated very successfully with the tenants, and all round buyers, tenants and us were very happy with the end result within a very reasonable time frame. Highly recommend 👍 …
5/5
TrustpilotNational Residential did an amazing job…
National Residential did an amazing job selling our 2 tenanted properties in a challenging market . They took care of everything , negotiated successfully with the tenants and got us a good price we were happy with . Highly recommend, thank you so much ☺️
5/5
GoogleI've used National Residential to sell the last of my rental properties. Having struggled to sell my portfolio I decided to try this different method. I found it the easiest sell of all with National Residential handling everything, …
5/5
TrustpilotGreat company with great staff! (Especially Rachel)
Recently bought a tenanted property through National Residential. The viewing process was easy, communication by text was also easy. Tom helped negotiate on the property and have a deal agreed pre auction. Once agreed Rachel was the real star, the terms were 56 days but I wanted a 28 day completion; she chased both solicitors, helped them with queries and updated me throughout the process. Without her it wouldn’t have been as quick. Finally there are no large auction fees like previous auctions I’ve bought from. I’d 100% recommend and buy through national residential again.
5/5
TrustpilotThe staff were prompt and honest
The staff were prompt and honest Very East to talk to and get on with. Highly recommend
5/5
TrustpilotHelped several Property118 members to sell rental properties
In recent years the team at National Residential has assisted 100’s of UK residential landlord members of Property118 to sell rental properties. Feedback from sellers has been excellent and with the Renters Rights Act now having come into force I suspect they will be getting lots more enquiries. Our experience is that they are particularly strong in the North West, especially the lower end of the Liverpool market, but we also get great feedback about National Residential from landlords in the Midlands, Yorkshire and some lower value areas of London.
5/5
GoogleWhat an amazing company! My landlord was selling the flat I was renting so I had to find a new place to live. But this company helped and paid for my holding deposit and removal van and helping pay to get my pets to the new property. They …
1/5
GoogleThe online National Residential Estate Agency were meant to purchase my property, they then revalued the property after contracts were signed and then resorted to claims of contract breach which couldn’t be supported and resorted to trying to bully their own customer.....
5/5
GoogleI would thank Rachel for all the help with progressing the sale to completion
5/5
TrustpilotHelp was always available
I would like to thank Rachel for the help with progressing the sale to completion
5/5
GoogleI’m writing my review as I’m absolutely delighted to know that there are companies in this industry that excel in their trade & their customer service goes beyond the completion . …
2/5
GoogleI engaged National Landlord to assist in selling my tenanted property. The team was generally pleasant to work with. However, they were unable to complete the sale. Their business model requires a minimum profit of £10,000 per transaction. …
Hi Melanie, Thank you for taking the time to leave a thoughtful and balanced review. We … More
5/5
TrustpilotThe best agent
The best agent that i have dealt with, very honest and reliable
1/5
TrustpilotTerrible experience with this company
Terrible experience with this company, they were extremely disrespectful, I would stay well clear of them, take a good look at their terms and conditions, how it combines so-called third-parties, options to buy etc, the complexity and mix and ask who they serve, there are a lot questions to be answered. They have put a charge on my property, so be very careful, Brian Lowry
We’re sorry you feel disappointed, Brian, but your review does not reflect what actually happened. You asked us to sell your property and agreed a fixed price of £135,000, signing an option agreement on 04/07/2023 authorising us to market and sell for more. From any higher sale price, we would: • pay to resolve your tenant issues (you couldn’t serve a valid Section 21 at the time) • pay your legal fees, and • retain the remaining balance as our fee. We delivered exactly what we promised: • We achieved a sale at £147,500 on 15/09/2023, £12,500 more than you originally agreed. • We negotiated vacant possession, with your tenant voluntarily leaving on 29/11/2023 after agreeing to a £2,000 surrender payment. • The buyer had mortgage offer and searches complete and was ready to complete on 15 December, or 8 January at the latest due to the Christmas period. • You confirmed you were happy for the sale to proceed at £147,500. The only delay came when you didn’t return your signed contract to your solicitor as promised (you said you posted it from the Philippines on 5 December, but it never arrived). Then, on 18 December 2023, you suddenly withdrew, citing “a change of circumstances,” just as the buyer was ready to complete. That decision left the buyer, tenant, and our team out of pocket, we are still being chased by the tenant to honour the £2,000 payment we agreed, which we can only recover once you pay us. Our agreements are clear that a breach fee applies if a seller withdraws after we’ve delivered everything promised and secured a ready, willing, and able buyer. You also expressly authorised the registration of our interest at HM Land Registry when you signed. We take pride in doing exactly what we say on the tin, resolving difficult tenancies, achieving vacant possession, and securing fast, successful sales at good prices. We always stand by our commitments, and we expect sellers to do the same. We can’t run a business fixing complex problems and selling properties for people who then walk away once everything’s been delivered.
1/5
GoogleI would definitely NOT recommend engaging with this company. They failed to sell my property and sent me a bill for £6000 expenses! Make sure you have legal expenses cover on your house insurance policy. …
Dear Ann, I’m sorry you feel this way, but for clarity, particularly for prospective … More
5/5
GoogleWe were extremely happy with the whole process of selling our investment property using National Residential. Helping with tenants solicitors completing documents. …
5/5
TrustpilotGreat service received from this…
Great service received from this company. David is very helpful & knowledgeable. He has made the entire process stress-free & a pleasure to deal with him . The purchase went through in record time & David and his team were fantastic. Friendly, polite & trustworthy. All was transparent & easy to work with. Thank you very much. Would not hesitate to recommend this company
5/5
TrustpilotI was very pleasantly surprised when…
I was very pleasantly surprised when dealing with David & Tom from National Residential . Unusual for estate agents to be so helpful but David the owner went above and beyond to help us through quite an intense purchase which had many hurdles & complications. David has been communicative & extremely helpful at every stage, sometimes even replying to me immediately. I can only thank him & his team for the smooth execution & thoroughness of the purchase , ensuring we were happy & not pushed in any way to proceed until we were satisfied. I can definitely recommend David & his team & would not hesitate involving them again in a sale or purchase
5/5
TrustpilotGreat service
Great service. Excellent communication. This is the 2nd time we have used National Residential Sales to sell a property and will definitely use in future.
1/5
Google35 Garry drive Paisley is owned by this company! Its becoming a rat infested disgusting filthy place because the people you have put in your flats dont bother putting the bins out fir collection day! Not one person in the six flats help in any way. Fix this problem.
National Property Agents wish to advise that we do not own, nor have ever owned, this property in Paisley.
5/5
GoogleVery quick sale, excellent service throughout. Highly recommended.
5/5
GoogleThank you national residential. I always use this company to buy or sell property. A special thank you to clare and Tom who have kept me informed every step of the way. There are not many companies that go above and beyond like these guys. Keep up the excellent work.
Hi Antony, many thanks for your review. We completed in just 45 days from taking your deposit - all thanks to your help of being very prompt and proactive - so thanks for this. We wish you all the very best with your new home. National Residential
1/5
TrustpilotWhat a shill crock (BAD, BAD, BAD)
They advertised a property with a PURCHASE price on RightMove. BUT it is a sort of auction. Sort of? They are not licensed auctioneers but ask you to bid for the property and they will let you know if your bid wins!!!! Even of your bid "wins", there is no guarantee they will even notify the vendor / you will be offered the property!!!!!
Hi Mark, Thank you for your review. We’d like to correct a number of inaccuracies for the benefit of anyone reading. We are a fully compliant estate agency operating lawfully in England and Wales since 2007. We are registered for Anti-Money Laundering purposes, members of a government-approved redress scheme, and registered with the ICO for data protection. We are also approved to advertise on Rightmove, who carried out a full compliance and due-diligence review of our auction agency business in March 2025 and confirmed there were no issues. Our sales process uses a modern method of sale that allows buyers to submit competitive offers online. This is not a traditional auction and bids are not legally binding. All buyers are verified before a sale progresses, and any suggestion of “shill bidding” is incorrect and taken seriously. We have sold over 4,000 properties using this method. The guide price shown on our listings is clearly identified as a starting point. The reserve price is the minimum the seller is prepared to accept. This distinction is standard across the industry and widely used by major portals and auction providers. Regarding the garage, it is shown in the photographs and included in the sale. The title plan confirming this has been available in the legal pack from the outset. You also mentioned raising concerns with Rightmove. We spoke directly with their data quality team, who reviewed the listing and confirmed there was no breach of their policies and no issue requiring action. As requested, we have ensured no further contact will be made with you or your wife. We appreciate that our sales process may not suit everyone, but it is lawful, transparent, and well established, and has been used successfully by thousands of buyers and sellers over many years. We wish you the best with your future property search. Many thanks, David Coughlin Director National Residential
5/5
TrustpilotTook all the hassle out of selling our…
Took all the hassle out of selling our property and kept us updated on progress aw the sale progressed, one call and then the usual information exchange with no length time wasters ringing or hassle, thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
