Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
269
Reviews on Google
All 2 offices
331
Reviews on Trustpilot
All 2 offices
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNational Residential helped me buy my property easily. The communication was very good, friendly people, you don't need to be an expert to use them. I would recommend them any day of the week.
Hi Ngel, thanks for your kind review. Hope all is going well with your new property. Natinal Residential
5/5
TrustpilotVery satisfied
This is the first time I’ve sold a house with national residential, this was very easy for me to do. They did all the running around and it was not an easy sale but they made it happen very quickly. I would recommend them to anyone who was thinking of selling a house.
5/5
TrustpilotReally happy
Really happy. Great communication, very helpful and polite. Purchase could have been quicker but hold up was due to vendor not NR. Extremely happy with NR (after prior terrible service from Countrywide) and would gladly work with them again. Cannot praise them highly enough and look forward to working with them again in the future.. Paul Charles
4/5
TrustpilotGood service with less stress …
Had great service from National Residential when selling property. When property sold for slightly higher than expected they gave us extra money than original quote. They dealt with most issues, so quite a smooth sell without too much stress.
Hi Colin,So glad you were happy with our service! Please do email us on feedback@national-residential.co.uk if you have any further inquiries or comments about the sale of your house. I hope you're having a wonderful January!Warm regards,Rachel National Residential Customer Care
2/5
TrustpilotTricked out of my deposit
Tricked out of my deposit. The sale process was prolonged by the estate agent and then they said because we are not able to complete by the end of 56 days, I will lose my deposit.
Hi Mary,Huge apologies there were complications during the sale of your property, I will look into your case in further detail and ensure we did the best we could to sell your property quickly and easily. Please do let us know a little bit more about your experience and our service by contacting us on feedback@national-residential.co.uk so we can investigate further. We strive to maintain quality customer service, so any feedback would be very much appreciated. Warm regards,Rachel National Residential Customer Care
1/5
TrustpilotFake Auction Process - Stay Clear
They run there system like a auction with a end date & time with house well under priced to attract attention.The true story is that it is not infact a auction as they are constantly using different buyers bids as leverage to over inflate the price. After the end of the auction they are sending constant text messages to make people raise bids.The process is sold as auction but in fact in my opinion it is a scam! In any auction once the hammer goes down that is the end of the auction.They make you pay fees to secure the sale but infact behind the scenes they are still accepting bids Be careful ! I would stay well clear
1/5
TrustpilotTerrible
Terrible. Rude. False promises. Do not purchase home through National Residential.
Hi Oliver,We're sorry to hear about your experience, if you would like to tell us a little bit more about why you're unhappy with our service please and which property this relates to, please contact us on feedback@national-residential.co.uk so we can investigate further. We strive to maintain quality customer service, so any feedback would be very much appreciated. Warm regards,Rachel National Residential Customer Care
5/5
GoogleRating only, no written review.
Hi Anita, , thanks for your kind review. Hope all is going great! Thanks again, David and the team
5/5
GoogleThese guys went above and beyond with their level of service, a big shout out to all the team at National Residential
Hi there! , thanks for your super review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team
5/5
GoogleI've been working with National Residential for 10 years and they're a great company with a fantastic philosophy. Keep doing what you're doing!
Thanks for your review Nour. We are also pleased with your support for our business over the past 10 years
5/5
GoogleNational Residential are completely professional. If you need to sell your property fairly quickly stress free they are the ones you need to talk to.
Hi Mercy, thanks for your kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team
4/5
GoogleI would recommend using National Residential to sell your house. After many months of using estate agents and with no luck, National Residential did actually sell my house and it was relatively straight forward and stress free.
Hi Georgia, thanks for your very kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David (Director) and the team
5/5
GoogleWe have been working with National Residential now for over 18 months and it is a pleasure to work with them as we are both working towards the same goals to ensure customer satisfaction.
Thanks for the review Denise - it's also great working with you guys at LSL (PX Hub). The relationships you have with your UK network of estate agents really helps us sell our customers properties within our 28 day timescales and to provide buyers and sellers with the very best customer service. Thanks again
5/5
GoogleNational Residential did exactly what they said they would do. Sold my house fast with no hassle whatsoever. I was initially worried about whether they would do what they said, but they delivered 100%. 100% trustworthy, so thank you.
5/5
GoogleSo pleased with the service from National Residential, the sales progression team and Manager who dealt with the Solicitors were great and kept me updated and at ease throughout the conveyancing process.
5/5
GoogleWe have worked alongside National Residential for a number of years. Their initiative and knowledge of the housing market is second to none and they have revolutionised the house selling process. I would definitely recommend them.
Hi Michael, , thanks for your kind review. Hope all is going great! Thanks again, David and the team
1/5
GoogleTime waste! Spoke to NW London valuer, who estimated my property "100 % market value" i.e reserve price at 75%-80% of what my own in depth market research, supported by several local agents and based on previous sales in same development have shown. After suggesting I could sale my property at this price within 48 hours to various cash-buying schemes, Ben hang up on me with a "Good Luck". Same to Ben and whoever decides to use their services. In response to National Residential: Nothing wrong with "bad news" if they are true. I did sell my property, granted, it took longer than expected, due to a seasonal and "Post-Brexit" market slowdown (supported by constant monitoring of marketed/reduced in price/sold prices) way above your agents valuation. I have nothing against your model as long as it not based on misrepresentation and deception. If you offer to buy a property at 75% someone might be interested, but do not advertise to buy it @100% or eventually, you might be caught up by someone with in-depth knowledge of 1967 Misrepresentation Act.
Hi Dmitriy, we are sorry for your experience. It is difficult sometimes when the price sellers want are unrealistic and cannot be achieved within the quick 28 days timescale of our selling process. Unlike traditional estate agents, we do not make unrealistic promises on prices that are simply not achievable. Our sales staff are trained to do destop valuations with clients instantly and sometimes these conversations do not go so well when it's not 'good news'. However, we should put this news across better and we have take this up with the sales person involved. Good luck with your house sale.
1/5
GoogleSeriously lacking in the business ethics/morals department. I went through their process and my offer was accepted on a property, I paid my deposit to secure it. They later accepted a higher offer. I won't be dealing with them again, and from a buyer's perspective, I would recommend steering clear.
Hi Paul - sorry about your experience but our job is to get the very best price for the seller. We are crystal clear in our Online Bidding T&C's that in the 24-48 hour qualifying period that should a higher offer be received we are obliged to put it to the seller. Please see Clause 4 in our TC&s: http://national-residential.co.uk/downloads/National-Residential_ONLINE_BIDDING_TERMS_AND_CONDITIONS.pdf. In your case, we received a higher offer the very same day as you paid your deposit. We contacted you and gave you the opportunity to increase your offer but you declined. When you registered to bid on the 19th September you agreed to these T&C's
1/5
GoogleAbsolutely terrible and this is from a buyer . Everything was fine till I called up as wanted a second viewing and the way the agent spoke was like of a "cowboy". Completely in a hurry to cut me off and when I asked him to pass the phone to someone else he refused and again as a cowboy " I am the manager so you speak to me only ". His name is TOM and after him not passing the phone to anyone else as per my continuous requests he hung up . I will be emailing the owner or CEO of national residence as am appalled at such terrible service . They will have the perfect response but clearly on saying I want to hold a second viewing no one has called me today as clearly TOM is not interested . I got an automated text about bidding deadlines but no call from anyone . This is for the apartment in westcliff - Hillborough road and feel bad for the seller who have chosen an estate agent with such a rude manager . David who I was speaking to before ( I think that is his name ) was absolutely fantastic .
Hi Insia. I am sorry to hear about your poor experience. I have discussed this with Tom and the sales team and they should have handled your request for a 2nd viewing far more professionally. The bidding for this property was ending on the day you called in and this property was tenanted so it was not possible to arrange the viewing. It appears the sales team got frustrated at being unable to provide you with what you requested and handled the call unsatisfactorily. We should have handled that situation more sympathetically and professionally so please accept my apologies. David
5/5
GoogleNational Residential delivered exactly what they promised. I was very impressed with the professionalism with which they handled the sale of my property. The entire process was transparent, simple, fast and professional. I would recommend them to my friends and family any time.
Hi Horace, thanks for your kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team
5/5
GoogleI have been working alongside National Residential for just under two years and have never seen a more transparent process to buy or sell a property. There is complete transparency for all parties throughout the transaction and they are always available on the end of the phone. I would definitely recommend them to vendors and buyers alike.
Hi Sam, thanks for your kind review. Hope all is going great! Thanks again, David and the team
5/5
GoogleAfter an agreed sale made through a local agent fell through, I felt National Residential was my best chance of staying on schedule even though I was extremely sceptical that they could deliver in 4 weeks what my local agent could not do in do in 8 months. I’m so glad I took the chance! They FAR exceeded my expectations, I got a great price for my property and their service was second to none. In hindsight, I wish I had chosen National Residential from the start.
5/5
GoogleI have worked with Dave and his team at National Residential for many years and I am consistently impressed by the determination they show to be the best in the business however it’s not just the attitude that impresses me, it’s the results. They have revolutionised the house selling process, mixing proven strategies with new technology to get the very best sale price in the quickest time possible for their clients. I would have no hesitation at all in asking them to sell my house for me if I ever wanted to sell.
Thanks for your review Anita.
1/5
TrustpilotPromises Above and Beyond, then can't deliver...
We used this company to try sell our home for us. They gave a good valuation initially, then within 10 days of it being on the market they asked us to reduce the price by £30/40 grand. Easy when it's someone else's money. The guy on the phone said this is not a scam honestly!! We declined and they took it off the market immediately. So much for 28 days. Each and every member of staff we dealt with were rude and barely said goodbye before hanging up. They are more suited to selling two up two downs in Merseyside, and beyond!! Steer clear of this bunch unless you want them to sell your garden shed, which they probably couldn't do either...
Hi JB,We are sorry to hear about your staff experience, we are looking into this to improve our future customer service. With regards to your property valuation, we often market properties via our proven unique pricing scheme to get maximum buyer interest so we can get the offers flowing in. This method is proven to deliver 100% the value of your property within the 28 days, by attracting motivated sellers. We're sorry you decided not to sell through us, but of course were happy to remove the property off the market as soon as you requested. We are certain that given the full 28 days, we would have delivered exactly the price you wanted, as we have done with all of our previous clients: https://national-residential.co.uk/testimonials However we do wish you all the best, and wish you luck in selling your property,Warmest regards,RachelNational Residential Customer Care
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Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
