Trusted Agent profile

National Residential estate agents in Chester and Paisley

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

600 reviews across 2 offices and 2 platforms

National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

269

Reviews on Google

All 2 offices

Trustpilot logo

331

Reviews on Trustpilot

All 2 offices

Reviews may appear on more than one platform.

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Our offices

National Residential's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every National Residential office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

National Residential

We used National Residential for the first time so were not sure what to expect. We found them to be very proactive in our purchase. As they were happy to be involved with all parties including mortgage brokers and Solicitors it meant that everyone knew exactly what was happening. A special mention must be made of David who sent both text and email updates which definitelyhelped both parties. They were true to their word with everything they said. We would not hesitate in using National Residential again whether buying or selling.

Sue Β· 29 May 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi sue, thanks for your review - although too kind! I'm glad we sorted the lease extension and the junk left in the shed! I hope your investment turns out great for you. All the best for the future. David (Director)

5/5

Trustpilot

I was purchasing my first house

I was purchasing my first house, and I felt like I got on really well with all of the team at National Residential. They always kept me in the loop and I was able to call any time and get a response quickly which puts your mind at rest when your putting all your money on the line!They even put me in touch with a really good solicitor as mine was too expensive and couldn't help with the type of sale.Have already recommended them to a friend who wants to sell their home and as far as I'm aware everything was quick and easy on the other end πŸ˜„

Graham Β· 14 May 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Graham - thanks for your review. I really hope the property has worked out perfect for you. all the best. David and the team

5/5

Trustpilot

Excellent

Very good experience with National Residential, never imagined buying our first property on an online auction however the process was straight forward and felt very secure. Any issues that arose mainly due to previous owners/tenants, the team were quick to provide us with an update and possible solutions. We felt the entire process was generally swift and went well. I feel that National Residential exceeded our expectations, especially with ensuring the property was completely emptied of belongings prior to exchange. Anyone who has any doubts about buying a property online or via National Residential should dismiss them.

Katrina Β· 14 May 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Katrina - thanks for you kind review and I hope you were able to sort all the tenants post in the end :-). Good luck with your new home and all the best for the future. David

5/5

Trustpilot

National Residential took all the…

National Residential took all the stress and worry out of selling our property. All the time the property was going through the sale process I felt confident and informed with all stages of the sale . I am more than happy with the result, and would not hesitate to recommend National Residential in the future. J Cooney

J Β· 12 April 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi John, I want to thank you and Carole for choosing National Residential and for your kind review. You guys also pulled out the stops to get things done so thank you so much. I wish you both the best of luck. Thanks again David

5/5

Trustpilot

Efficient and informative service…Great company!

Efficient and informative service throughout. Great communication - fantastic company to deal with. Thanks!

Georgina Β· 9 April 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Georgina! Thanks for your kind review and also for all your hard work and efforts to get the sale completed in just 38 days. We could have been even quicker if we had some better luck with the lender. I wish you and Alan all the very best with your new home! Thanks again, David (Director)

5/5

Trustpilot

The property sold just as agreed

The property sold just as agreed in the time given and the price.Good communication,helpful staff.

Noel Β· 27 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Noel, thanks for your review. I'm happy we overcome some sticking points but we got the sale done in time. All the best and thanks again, David

5/5

Trustpilot

A faultless service from National Residential.

National Residential have been brilliant from the start to completion day. Effectively liaising between the seller and myself, we were able to negotiate a sale that was mutually agreeable.They have ensured that I remained up to date with the progress of the transaction throughout and worked tirelessly to speed things up and ensure effective communication with all parties. I wouldn’t hesitate to recommend thier service and will definitely use them in the future should the need arise. Thanks to all at National Residential Chester!

Beth Β· 27 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Beth, thanks for your kind review. Thanks also for being persistant and proactive! we wish you all the best with your new investment - good luck! Thanks, David

5/5

Trustpilot

I was really happy with the service…

I was really happy with the service that I received, the staff were extremely helpful throughout the sale of my house

Amanda Β· 26 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Amanda, thanks for your kind review. I'm glad we got there in the end and I wish you all the very best finding your next home. David

5/5

Trustpilot

Excellent Service

Since our first contact with National Residential, we have been given excellent advice and help with the process of selling our house. We were able to speak to a member of staff at all times and received emails and calls throughout the process. We were looked after and it felt as though they cared about us and that we wanted to sell our property and so worked with us. I would highly recommend them.

Abu Β· 26 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Abu, thanks for your kind review and all the very best of luck buying your new home! David

4/5

Trustpilot

Sale of 3 bedroom house in North London

I am satisfied with the service from National Residential and would recommend them without hesitation, if wanting to sell quickly and are prepared to take less than what your house is worth. Their staff are professional, friendly and always prompt in answering queries. David went the extra mile after completion to ensure all legal requirements were met. However, their Conveyancing team could do with more admin support for basics such as getting original signed documents from all parties well before completion. Hence my rating of 4 stars.

Geeta Β· 18 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

hi Geeta - thanks for your kind review. I don't think any good agent should do anything other than go the extra mile for clients. I'm glad I could get things sorted quickly for you and I hope it has all turned out great for you. Thanks again David

4/5

Trustpilot

First time with dealing with National…

First time with dealing with National Residential given that they are not based in my local area, however, this resulted in the purchase of my property. They were able to respond to queries in a timely manner and liaise with solicitors to avoid any unnecessary hassle at what can be a particular stressful time.

Sinead Β· 12 March 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Sinead, thanks for your kind review and also all your help dealing with solicitors so quickly. All the very best with your new home. David

5/5

Trustpilot

Emmotional Roller Coaster - made delightful by National Residential

The Customer care that i was given was delightful. Nothing was too much trouble to any one of the staff. David and Tom especially were significant it making quite a stressful time an amusing and pleasant experience. Their hard work and commitment was excellent. I would totally recommend National Residential. THANK YOU SO MUCH GUYS !!!

Dionne Β· 11 February 2019 Β· National Residential Chester

5/5

Trustpilot

Helpful Company

Very helpful and friendly, did their best to help us at a difficult time.They did all they claim in their adverts.

Janet Β· 7 February 2019 Β· National Residential Chester

5/5

Trustpilot

Excellent team

Excellent team. Kept us updated throughout the process as buyers, at times even better/more than some of the people paid to move the process along. Efficient, trustworthy, and most of all real fun to speak to!

Gerard Β· 6 February 2019 Β· National Residential Chester

5/5

Trustpilot

Great service

Great service. Very good communication throughout and really nice people to work with.

Matthew Β· 5 February 2019 Β· National Residential Chester

5/5

Trustpilot

Wow - read this review please

Wow. A real estate agency that actually cares and tries to push transactions through whilst taking care of everyone's interests- (do agents like this still exist!?)They contacted me practically everyday trying push te transaction through.. my purchase went on for 6 months because of an incredibly undecided seller with daily mood swings. Despite this they didnt give up and supported whoever was being fair. Also their method of selling is really clever... list the price of the modern auction at a low price.... do block viewings for all interested parties and let those the saw the property bid online. Guranteed to basically get you a sale at the most realistic price. Far better then quick sale website "scams" who basically take the property off you at significant below market valuation.Fantastic experiance and many thanks...Im a genuine buyer...not a fake review and if you want to discuss with me, ill be more then happy to show you my solicitors final letter. Asif786uk At hot mail dot co plus m

Pendragon Β· 4 February 2019 Β· National Residential Chester

4/5

Trustpilot

A plain sail throughout

A plain sail throughout. Our only hiccup was the Christmas break

Anne Β· 28 January 2019 Β· National Residential Chester

5/5

Trustpilot

Selling a property

We had a property that we needed to sell and because of its condition we understood that the auction process would be the best option for us.We met with National Residential and we were very clear about our expectations and the service that we required from them.The customer service was of a high standard and we were communicated with in an effective manner.The sale of the property went through within a reasonable timescale.I would recommend National Residential.

Alexa Β· 24 January 2019 Β· National Residential Chester

5/5

Trustpilot

Great Service and Efficient

These guys know their onions, quick efficient process all the way through, thanks for a speedy purchase and legals.

Dave Β· 22 January 2019 Β· National Residential Chester

5/5

Trustpilot

What an agency!

What an agency! It took away all the stress I was going through by delivering what they said they will do- selling my house in 6 weeks. By making a buyer to pay deposit, it gave me the peace of mind that the deal was going to go through. The agency's dedication to their work was amazing, coming to my house to collect documents and sending them to the solicitors etc. Very efficient in communicating throughout the whole process. They worked so hard to make sure the deal went through. There was no push to accept the offer for the price of the house. Even if you don't get to sell your property with them at the end you get to know the real value of your property as opposed to go through High street agencies that tend to put high prizes first then keep reducing them. The only nwgative thing is they did not make it clear to me that if the house sells less than their prize they will still take the money and the amount they will take. Other wise I will still recommendvthem to anyone selling a property.

Faith Β· 16 January 2019 Β· National Residential Chester

5/5

Trustpilot

Excellent!!!

Excellent working team and dedicated to meet deadlines. Very helpful, quick to respond to emails, always on phone with their clients to make sure targets have been delivered.Thank you national residential as you guys made mortgage possible for me within a month. Yes! Within one monthπŸ‘πŸ‘

Bukola Β· 16 January 2019 Β· National Residential Chester

4/5

Trustpilot

National Residential were great

National Residential were great. We bought a house which was at the time of purchase, unmortgageable. National residential paid for the damp and cavity lining to be carried out on the house so we could continue with the purpose. They also recommended another mortgage broker suitable for the house and liaised with the brokers to ensure the purchase occurred within a reasonable time frame. In all we were very satisfied with National Residential and would recommend purchasing a home with them.

Jason Β· 26 December 2018 Β· National Residential Chester

5/5

Trustpilot

Unbelievable company

Unbelievable company, friendly, helpful, fast and effecient, and professional from start to finish, I would have no problem in recommending them to friends and family, everything was completed on time just like they promised.Thank you to all at National Residential for your assistance in what was a very stressful time for my family and me.

Paul Β· 5 December 2018 Β· National Residential Chester

4/5

Trustpilot

Easy process they phoned me nearly…

Easy process they phoned me nearly everyday to speed things along. Only time I didn’t hear from them when it was complete I had to chase them to find out where they had my keys.

Liam Β· 30 November 2018 Β· National Residential Chester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about National Residential

Which National Residential office has the most reviews?

Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.

Where are the National Residential offices?

The two National Residential offices, by town:

  • Chester: 1, Hunters Walk, Canal Street, Chester, CH1 4EB
  • Paisley: National Property, Office 2, Craigs Business Centre, Paisley, PA3 2NB
Has National Residential won any awards?

Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.

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