5/5
TrustpilotVery quick sale
Very quick sale, excellent service throughout. Highly recommended.
Trusted Agent profile
National Residential estate agents in Chester and Paisley
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
269
Reviews on Google
All 2 offices
331
Reviews on Trustpilot
All 2 offices
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Our offices
National Residential's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every National Residential office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThank you national residential
Thank you national residential. I always use this company to buy or sell property. A special thank you to clare and Tom who have kept me informed every step of the way. There are not many companies that go above and beyond like these guys. Keep up the excellent work.
1/5
TrustpilotWhat a shill crock (BAD, BAD, BAD)
They advertised a property with a PURCHASE price on RightMove. BUT it is a sort of auction. Sort of? They are not licensed auctioneers but ask you to bid for the property and they will let you know if your bid wins!!!! Even of your bid "wins", there is no guarantee they will even notify the vendor / you will be offered the property!!!!! The property has a separate garage, but they did not mention it was included in their description until I pointed out a garage was shown in the exterior photo. The main issues I have are; 1. They have an eBay style bidding screen where anyone can bid without being fully assessed first (or even viewing first). So I am being asked to bid against people that likely do not have the money / can not get a mortgage and / or a real intention to buy. OR WORSE; it may well be afflicted by Shill Bidding. 2. They are not registered as estate agents (with the likes of PropertyMark or the UK's National Association of Estate Agents or any other related professional body that I can see - they claim HMRC registration, but that is for all businesses to pay to taxes - as for the ICO Information Commissioners Office, that relates solely to holding people's details secure). 3. Real eastate agents guide you through this all (and, IMHO, do a far better job of their listing content and accuracy). These people say I need to bid up to the reserve (which is higher than the price shown on RightMove) just to get my offer seen by the vendor, MAYBE. It all smacks of automated processes and a dodgy buying procedure. They keep calling my wife. But for the avoidence of any doubt; I am not interested, thanks. PS I visited Companies House. It says they are listed as "82990 - Other business support service activities not elsewhere classified" (not as estate agents or anything property specific) and that their accounts are overdue!! Hmmm (this confirms for me that I need to avoid them like the plague). UPDATE I use RightMove for searching property listings, and that is where I saw the property advertised by National Residential. Unhappy the price was a starting bidding price, not a purchase price (the reserve was much higher), I asked RightMove it that was allowed, as it deceived me and wasted my time. Here is RightMove's reply; Good afternoon Thank you for taking the time to bring this to our attention. We’ve reviewed the issue you highlighted and have followed up with the relevant agent to make them aware of the error. They’ve been asked to update the information accordingly to ensure it’s accurate going forward. We’re committed to providing a high standard of service, and feedback like yours helps us to identify and correct issues quickly. If you have any further questions or concerns, or if there’s anything else we can assist you with, please don’t hesitate to let us know. Many thanks, Finally Natuonal Residential's response differs from the facts. Plus, I leave positive reviews when they are due. If readers look at my other reviews they will see this and that 99% of my negative reviews are for email spammers in India that plague me and many others. UPDATE They keep changing their yada yada yada reply. I can not be bothered to update my review however as they likely will change their yada yet again!
Agent replied · 11 October 2026
Hi Mark, Thank you for your review. We’d like to correct a number of inaccuracies for the benefit of anyone reading. We are a fully compliant estate agency operating lawfully in England and Wales since 2007. We are registered for Anti-Money Laundering purposes, members of a government-approved redress scheme, and registered with the ICO for data protection. We are also approved to advertise on Rightmove, who carried out a full compliance and due-diligence review of our auction agency business in March 2025 and confirmed there were no issues. Our sales process uses a modern method of sale that allows buyers to submit competitive offers online. This is not a traditional auction and bids are not legally binding. All buyers are verified before a sale progresses, and any suggestion of “shill bidding” is incorrect and taken seriously. We have sold over 4,000 properties using this method. The guide price shown on our listings is clearly identified as a starting point. The reserve price is the minimum the seller is prepared to accept. This distinction is standard across the industry and widely used by major portals and auction providers. Regarding the garage, it is shown in the photographs and included in the sale. The title plan confirming this has been available in the legal pack from the outset. You also mentioned raising concerns with Rightmove. We spoke directly with their data quality team, who reviewed the listing and confirmed there was no breach of their policies and no issue requiring action. As requested, we have ensured no further contact will be made with you or your wife. We appreciate that our sales process may not suit everyone, but it is lawful, transparent, and well established, and has been used successfully by thousands of buyers and sellers over many years. We wish you the best with your future property search. Many thanks, David Coughlin Director National Residential
1/5
TrustpilotMisleading housing advertisements
Looking to buy a property that National residential were selling. Upon arrival to my second viewing they informed me it was "auction" and at no point prior had this been mentioned. They had also sent a message the day before stating the house had been bid on and did I want to continue, to which I had called up and said I didn't want to view if they had an offer and I was informed no offers had been made (again no mention of auction). My advise if you are wanting to buy through this agent, please get full details as they are very misleading in what they advertise!
Agent replied · 26 September 2025
Thank you for your feedback. We're sorry to hear you felt misled, as that’s never our intention. To clarify, the property you viewed was being sold via the Modern Method of Auction. This was clearly stated on the Rightmove listing, as well as in the automated emails and SMS messages you received after registering your interest. In addition, our Sales Manager, Tom Bates, called you on Friday 27th to confirm your viewing. During that call, he explained that the property was being sold by auction and gave a brief summary of what that entails, including that it’s not a traditional auction and offers can still be accepted early. You acknowledged this and thanked him for the clarification. We have a full recording of the call and have shared it with you privately to avoid any confusion. At National Residential, transparency is very important to us. The listing you received included the following auction notice: “This property is for sale by the Modern Method of Auction... not to be confused with traditional auction. The vendor may be willing to remove from the auction early for a suitable offer...” We’ve used this model since 2012 and explain it clearly in all our property adverts, automated communications, and direct conversations with buyers. We always aim to ensure every prospective buyer understands the process before they view. We hope this clears up the misunderstanding, and we’d be happy to answer any questions if you’d like to know more about how the process works. Thanks, David Coughlin (Director - National Residential)
1/5
TrustpilotBeware hidden charges
Beware hidden charges. Landlord Sales Agency got an offer at auction, but wanted me to pay £10,000 (about 8%) "towards their costs" before they would let me proceed. Nothing in the documentation prepared me for that, so I said no. I have now sold elsewhere and got a much better price at a much lower fee.
5/5
GoogleMoving house is up there with one of life's most stressful experiences. I could not have done it without the help and support of Clair, she went above and beyond to make sure I was ok at all times. I built such a good relationship with Clair through the whole experience and I could not have done it without her help. Thank you so much for everything, you have been an absolute blessing!
5/5
TrustpilotMoving house is up there with one of…
Moving house is up there with one of life's most stressful experiences. I could not have done it without the help and support of Clair, she went above and beyond to make sure I was ok at all times. I built such a good relationship with Clair through the whole experience and I could not have done it without her help. Thank you so much for everything, you have been an absolute blessing
5/5
GoogleA very good service with good line of communication throughout the process. I would highly recommend.
5/5
GoogleExcellent service provided by National Residential Estate Agents throughout , from start to finish. Thank you.
5/5
GoogleWe have recently used for a purchase and the service we received was good. Efficient and everything we needed.
5/5
GoogleThe National Residential has helped us to make our dream reality,we are really grateful for their amazing help especially Clare Bottoms explained everything very clearly during the whole process of buying the new house.
5/5
GoogleI just completed my first auction purchase with national residential and the experience was great! They were always really easy to get hold of and explained all the steps of purchase really clearly!
5/5
GoogleMy experience with National Residential has been a very positive one. I felt completely supported. People were always on hand to answer questions and queries. The team managed to sell my rental property without any hassle at all and managed …
5/5
GoogleExcellent services throughout. They are very proactive and hard working. Would recommend.
5/5
GoogleVery helpful throughout the process of selling my house. Highly recommend
5/5
GoogleNational Residential handled everything from start to finish to help me sell my tenanted house. Arranging viewings with the tenant, negotiating with the buyer and recommending a good solicitor and paying a large contribution towards the …
5/5
GoogleIt was a great experience. Good comunication and the team of the Online National Residential is really professional.
5/5
GoogleDear national residential team! Thank you so much for your support and handholding with the purchase of our property. Clare was fantastic and nothing was ever too much hard work. She was fast efficient and kept me upto date at each stage of the purchase. By far the most efficient agent I have used. Thank you to the whole team!
5/5
GoogleGreat service. Great communication throughout the sale process. Very professional team. Will be using again in future. Highly recommend. Thank you all.
Agent replied · 14 April 2025
Hi Nigel and Irene, thanks so much for your feedback. We managed to sell it in 30 days and complete in just over 2 months. Glad you were happy with the result. All the best Rachel and Clare
5/5
GoogleHelpful throughout journey
5/5
GoogleBought a property from The Online National Residential Estate Agency and the experience was seamless. Easy to work with & managed to get the sale over the line within circa 30 days!
1/5
GoogleI filled out the form to ask for a free valuation to sell my home via this company. I then received an email asking what time they could call me, I told them I was not allowed incoming calls during my working hours as it would get me fired. They phoned me during my working hours and right in the middle of my explaining my dire situation the man who phoned me rudely hung up on me and failed to call back so he hung up deliberately which was very rude and to a stressed out person like me that added insult to injury. Not very nice and I am far from impressed, it is poor business practice and disrespectful.
5/5
GoogleA very good service. it was always easy to get in contact with someone. Their team were regularly contacting me to contact me on each stage of the sale. Clare liaised between the buyer and my solicitor and kept me up to date, and managed to push the sale through quickly and efficiently.
5/5
TrustpilotVery helpful throughout out journey.
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about National Residential
Which National Residential office has the most reviews?
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Where are the National Residential offices?
Has National Residential won any awards?
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
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