National Residential reviews

★★★★★ 5/5

Google

I bought two flats from National Residntial using the modern method of auction. I put down £2,500 on each property to secure but this was a deposit which was taken off the price of the flats on completion. It is a method of buying I would use again. David was very good at chasing up the soicitors when things were getting delayed and kept all parties informed at all times. I would be happy to use National Residential in the future and will occasionaly look at their website to see what poprerties are available close to my area.

Brian · 12 June 2020

★★★★★ 5/5

Google

We purchased a property via National Residential using modern method of auction and I am very pleased with the service. David explained all the purchase rules in a very clear way which was very helpful with understanding the entire purchase process. There were no issues with booking the viewing time which was convenient for me (which is usually a problem in other estate agencies). They recommended very good solicitor (reasonably priced) who was very responsive and turned around all process and documentation very quickly. I think that communication was superior. They always have a time to speak with me and answer all questions, when they were unavailable at the time of my call, someone else from the office was able to solve my problem/answer questions, or they rang me back as soon as they become available. The auction itself works weird. For me the winner should be someone who will offer the highest price before the end of the auction, whilst here people can still make offers 10-15 minutes after the completion of the auction, equally there could be no auction and be just based on the acceptance of the highest offer as traditional sale.

Magda · 12 June 2020

★★★★★ 4/5

Trustpilot

National Residential

Looking for an estate agent can be a daunting task but when I contacted National Residential, I felt an immediate sense of trust and confidence on them. They handled every query and apprehensions I had with care and professionalism. I can easily get in touch with them through a phone call, email or even just a text. They will get out of their way to serve you and to get to the completion of the sale. It took me a couple of months more as originally planned for the sale to be complete but that was due to the buyer's part(looking for another mortgage lender??).I was glad and very satisfied that I chose National Residential. Thank you David and your staff Ben, Tom and Charlie.

Rina · 6 May 2020

★★★★★ 5/5

Google

National Residential were very proactive and efficient in ensuring all queries were solved as quickly as possible and everyone's interests were being taken care of. They were brilliant with the small and big things. David Coughlin was the person who took care of everything up to the sale and seemed incredibly experienced in his ability and competence. Would recommend them highly as estate agents. Thank you all again for the help in sealing he deal on my purchase.

Forida · 12 June 2020

★★★★★ 5/5

Trustpilot

I would be happy to buy from again.

I bought two flats from National Residntial using the modern method of auction. I put down £2,500 on each property to secure but this was a deposit which was taken off the price of the flats on completion. It is a method of buying I would use again. David was very good at chasing up the soicitors when things were getting delayed and kept all parties informed at all times. I would be happy to use National Residential in the future and will occasionaly look at their website to see what poprerties are available close to my area.

Brian · 14 September 2019

★★★★★ 4/5

Trustpilot

Sale of 3 bedroom house in North London

I am satisfied with the service from National Residential and would recommend them without hesitation, if wanting to sell quickly and are prepared to take less than what your house is worth. Their staff are professional, friendly and always prompt in answering queries. David went the extra mile after completion to ensure all legal requirements were met. However, their Conveyancing team could do with more admin support for basics such as getting original signed documents from all parties well before completion. Hence my rating of 4 stars.

Geeta · 18 March 2019

★★★★★ 5/5

Google

I bought my first property using this company. All I have to say is that I am very pleased with their services , the staff was really helpful and supportive to answer all my questions as a first time buyer Everything went as planned. A big thank you to all the staff, especially to Rachael😊

Adela · 12 June 2023

★★★★★ 5/5

Google

All of the team were very helpful especially David and Rachel who went out of their way to make sure that we received the best service possible. We had quite a long delay in the purchase of our house but were reassured by both David and Rachel. They did everything that they possibly could to get things complete as soon possible for us. Thanks again to all of the team.PositiveProfessionalism

Sarah · 27 August 2021

★★★★★ 1/5

Google

Absolutely terrible and this is from a buyer . Everything was fine till I called up as wanted a second viewing and the way the agent spoke was like of a "cowboy". Completely in a hurry to cut me off and when I asked him to pass the phone to someone else he refused and again as a cowboy " I am the manager so you speak to me only ". His name is TOM and after him not passing the phone to anyone else as per my continuous requests he hung up . I will be emailing the owner or CEO of national residence as am appalled at such terrible service . They will have the perfect response but clearly on saying I want to hold a second viewing no one has called me today as clearly TOM is not interested . I got an automated text about bidding deadlines but no call from anyone . This is for the apartment in westcliff - Hillborough road and feel bad for the seller who have chosen an estate agent with such a rude manager . David who I was speaking to before ( I think that is his name ) was absolutely fantastic .

Insia · 13 June 2017

★★★★★ 5/5

Google

I have worked with Dave and his team at National Residential for many years and I am consistently impressed by the determination they show to be the best in the business however it’s not just the attitude that impresses me, it’s the results. They have revolutionised the house selling process, mixing proven strategies with new technology to get the very best sale price in the quickest time possible for their clients. I would have no hesitation at all in asking them to sell my house for me if I ever wanted to sell.

Anita · 13 June 2017

★★★★★ 5/5

Trustpilot

David was very helpful with the…

David was very helpful with the situation. I was a tenant where the landlord sold the property I was living in and the buyer wanted vacant possession . David was able to help aid me in being able to move out of the property to make sure the sale of the property could go ahead.

Claire · 13 February 2023

★★★★★ 5/5

Trustpilot

All of the team were very helpful…

All of the team were very helpful especially David and Rachel who went out of their way to make sure that we received the best service possible. We had quite a long delay in the purchase of our house but were reassured by both David and Rachel. They did everything that they possibly could to get things complete as soon possible for us. Thanks again to all of the team.

Sarah · 13 December 2020

★★★★★ 5/5

Google

Our experience in dealing with the The Online National Residential Estate Agency has been excellent - especially taking into account the limitations Covid has place on businesses. The staff of the Chester office have been extremely helpful - no query has been too much trouble for them and they always respond promptly to emails and telephone calls. Highly recommended. (Gill White - LL30 1LQ)PositiveResponsiveness, Professionalism, Value

Allan · 27 August 2021

★★★★★ 5/5

Trustpilot

Excellent Experience !!!!

Bought our first property through National Residential and fair play the experience has been a good one !!! Buying a house can be a stressful experience but the help and guidance we have received from start to finish has been excellent. Big thank you to Abbie and Tom for all their help. Would not hesitate to use National Residential again !!!! 5 stars !!!

Leighton · 20 December 2021

★★★★★ 5/5

Google

I would thank Rachel for all the help with progressing the sale to completion

Keith · 17 February 2026

★★★★★ 5/5

Trustpilot

Help was always available

I would like to thank Rachel for the help with progressing the sale to completion

KEITH · 3 February 2026

★★★★★ 5/5

Google

Buying auction property with National Residential is a great and smooth experience from start to finish. I received prompt response to my enquiries. The whole team was very helpful. Big thanks to Suzanne for her help getting the transaction to a successful completion on 24 April 2024. The company is highly recommended. Will definitely buy through them again. Great to do business with you all. Alex

Alex · 10 May 2024

★★★★★ 5/5

Trustpilot

Buying auction property with National…

Buying auction property with National Residential is a great and smooth experience from start to finish. I received prompt response to my enquiries. The whole team was very helpful. Big thanks to Suzanne for her help getting the transaction to a successful completion on 24 April 2024. The company is highly recommended. Will definitely buy through them again. Great to do business with you all. Alex

Alex · 25 April 2024

★★★★★ 5/5

Google

Thank you national residential. I always use this company to buy or sell property. A special thank you to clare and Tom who have kept me informed every step of the way. There are not many companies that go above and beyond like these guys. Keep up the excellent work.

Antony · 18 July 2025

★★★★★ 5/5

Trustpilot

Great experience purchasing 3bed investment property

Bought an investment 3bed property, already tenanted with lovely family.Everything went well and easy.I was given all the help needed to complete it in a short time.I would highly recommend them and I will use their services again with purchasing my next property.

Anna · 6 September 2023

★★★★★ 5/5

Google

My experience with National Residential has been a very positive one. I felt completely supported. People were always on hand to answer questions and queries. The team managed to sell my rental property without any hassle at all and managed …

Sorif · 17 April 2025

★★★★★ 5/5

Trustpilot

A1 service!

Dear national residential team! Thank you so much for your support and handholding with the purchase of our property. Clare was fantastic and nothing was ever too much hard work. She was fast efficient and kept me upto date at each stage of the purchase. By far the most efficient agent I have used. Thank you to the whole team!

Simren · 17 July 2024

★★★★★ 5/5

Google

Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves. David especially went above and beyond to ensure our completion date was kept too! Thank you for everything! Would definitely recommend.

Jayde · 12 June 2022

★★★★★ 5/5

Trustpilot

Super, professional, reassuring service!

Can't fault their service: prompt, professional, friendly and a breath of fresh air. I was looking to sell a property with a tenant in situ. They seamlessly took care of the lot - from marketing the property to their extensive list of property investors, to arranging viewings, to seeing everything through to completion. I was impressed by their approach. Every stage of the process was carefully handled with regular updates to keep me in the loop. I never had to do any chasing - they were always on the ball and very reassuring. Special thanks to Rachel for her affable approach to everything. I would definitely use The Online National Residential Estate Agency again for future BTL property sales. Thanks for all your work guys - five stars from me!

Ben · 31 March 2023