Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDespite experiencing some setbacks with…
Despite experiencing some setbacks with our purchase, Harpreet and Rachel tried their best to keep us updated and in the loop to ensure that we knew that even though everything was going slowly it was still moving. Which was extremely reassuring.
Jessica · 22 November 2022
Agent replied · 11 June 2024
Hi Jessica, thanks for your kind review. We had a tough nut with your purchase: (1) getting the short lease extended and (2) paying the tenant to leave by agreement before completion (never easy in current market). We got there in the end and thanks for your patience and good luck in your new home. David and the NatRes team
★★★★★ 5/5
TrustpilotFeedback about National Residential …
David was able to guide me from day one about how to sell my property quickly including getting me in contact with a solicitor and a broker for my new property. Through his guidance, everything went smoothly as he was chasing up both solicitors and brokers as well the estate agent for the new property.
Franklin · 2 July 2020
Agent replied · 11 June 2024
Hi Franklin - thanks for your kind review and glad we were able to help you to sell and buy your new home. I hope it really works out for you and wish you the best of fortunes. Thanks, David and the team
★★★★★ 5/5
TrustpilotRecently purchased a flat in London
Recently purchased a flat in north London with my partner. The seller had the flat listed with National residential and we moved forward with the purchase. They kept us up to date frequently and helped guide us through some complex aspects of a lease amendment. Fantastic service, and I would thoroughly recommend David and his team.
George · 17 December 2019
Agent replied · 11 June 2024
Hi George, thanks for your very kind review and I really hope things work ou for you and Hannah. Yes it was a hard slog sorting out the lease extension's clauses and terms and everything else that come with a lease purchase but you guys stuck it out and did eveything possible to make it happen. So happy you are moved in for Christmas. Have a great holidays and all the best. David and the team!
★★★★★ 5/5
TrustpilotDavid Is a property expert
David was inspirational from day one till we exchanged the contract. He kept in constant touch with all parties involved on a weekly basis to make sure we are on track to achieve our aim. Without David’s advice and support, we wouldn’t have been able to sell our house and buy a new house.
Violet · 9 July 2020
Agent replied · 11 June 2024
Hi Violet, thanks so much for your very kind review. too kind!!! Also, you and Frank both did a fab job finding your property in the lockdown and working with our panel solicitors and broker to get things done. I wish you the best of luck for the future. Thanks again, David and the Nat Res team
★★★★★ 5/5
TrustpilotRachel and David were extremely helpful…
Rachel and David were extremely helpful at all times. Nothing was too much trouble! I’d highly recommend using National Residential. I was a tenant moving out and they were great at making that transition easy. Thanks Nicki :)
Nicki · 25 January 2023
Agent replied · 11 June 2024
Hi Nicki (tenant). Thanks for your kind review and we are glad we could help you. You were a great tenant and worked with us patiently to find a win-win solution to help you financially so you could move to a new home and enable the existing landlord to sell to a buyer who needed vacant possession. We were able to agree share the costs from our fee with your existing landlord 50% each to provide you with a 6 months rent advance you needed to pay your new letting agency to secure your new rental property. Good luck with your new home. Many thanks, David and Rachel
★★★★★ 5/5
GoogleTom and David were brilliant. They are experienced and knowledgable and always do as they say. We had a tough case so a lot of phone calls were made to them but they always stayed calm and were willing to do whatever to get the sale through. Highly recommend!PositiveProfessionalism
H · 12 June 2021
Agent replied · 11 June 2024
Hi thanks for your kind review and for helping us proactively overcoming the last minute issue with the planning matter and to get this over the line. I wish you all the best and look forward to working with you in the future. David and the NatRes team
★★★★★ 5/5
GooglePurchased and completed on Friday 21st May through National Residential and had a great experience overall, from start to end the communication was exceptional from the whole team. Thanks to David for his input where he always went above and beyond to sort out everything quickly. All the best.
Gabriel · 12 June 2021
Agent replied · 11 June 2024
Hi Gabriel, many thanks for your kind review and for your help and support completing your purchase. We all wish you the very best of luck for the future. Thanks again, David and the NatRes team
★★★★★ 5/5
TrustpilotPurchased and completed on Friday 21st…
Purchased and completed on Friday 21st May through National Residential and had a great experience overall, from start to end the communication was exceptional from the whole team. Thanks to David for his input where he always went above and beyond to sort out everything quickly. All the best.
Gabriel · 6 June 2021
Agent replied · 11 June 2024
Hi Gabriel, - thanks for your kind review and glad we could help you with your purchase. I hope you are really happy with your new property and please keep in touch if we can help you further. Thanks again, David and the NatRes team
★★★★★ 1/5
TrustpilotThis company is fraud
This company is fraud , they forced me to pay 1% deposit to accept the offer before any paper work, property found got Japanese Knot weed, when I book the survey from Japanese knot week experts they denied access to the property , they behave like cowboys specially a guy named Tom , I asked to refund my 1% deposit £4225 , they denied and fraudulently digested my £4225.The National Reaidential estate agent company is the most sophisticated fraud company of 21st century , they run their online bidding and chase like anything 24x7 to emotionally blackmail and take your money fraudenlently and never returns if anything goes wrong with property .They gave me lots of stress and made me depressed then I suffer a lot with stress.The property they offered me and never get the purchase done was in Eastham (44 Skeffington road,London, E6 2NB).Their response when I booked survey was this one I received on 24/01/2019 and then never refund my deposit.“Hi Mr Abdul, please cancel your survey. You do not have any agreement or authorisation to access the property or its grounds for any survey. We are discussing this matter with the seller and our solicitors and we may contact you in due course. Many thanks, Rachael”Hence , I request all the buyers and sellers to avoid gettting trapped in National residentials properties , please never ever deal with this company . Thank you
AbdulQuddus · 14 June 2023
Agent replied · 11 June 2024
Dear Quddus,We're sorry to read this, however it's important for us to share with our customers what happened here as unfortunately we were unable to achieve what you wanted due to the delays from your side.You first agreed to purchase this property 5 years ago on 29th June 2018 at £413,000.We are an estate agent representing the seller and we sell via a completely transparent modern auction method to get the best price possible for the vendor in 4-8 weeks. We require all buyers to be chain free and have funding available to pay deposits and complete in 56 timeframes. If buyers reduce their price or withdraw they risk losing the deposit. You were aware of this and agreed to this and happily paid the required 1% deposit (£4130) and signed our Purchasers Agreement and agreed to its terms.However, you subsequently reduced your offer twice, informing us that you could not get the required funding to purchase this property and the vendor very reluctantly agreed to accept your lower offer of £388,000 (a £25,000 reduction) on the back of your promise to compete quickly. Unfortunately when the time came, you failed for a second time to complete in the timescale you promised, informing us that your finance had not come through and subsequently withdrew from sale and asked for your deposit back. Whilst we endeavor to help all our buyers and sellers, this completely went against our auction terms and our industry's terms.As a result of lengthy delays, misinformation about your purchase finances, followed by your ultimate withdrawal, the vendor was put in a very distressed position, and we had no choice but to resell the property for a lower price of £365,000 to a buyer who could complete in the timeframes the vendor needed.Unfortunately this forfeited the deposit in line with our terms and conditions.
★★★★★ 1/5
GoogleVery challenging from day 1.
1. Win Auction with final bid price - they force you to offer higher amount or you lose
2. Frequently call & contact you until pay them deposit of £2500 or 1% of property if higher than it
3. You will be forgotten for weeks if not months
4. Properties can be unfit for mortgage application
5. Countless accusation and misleading information by text, email for deposit loss
6. Irresponsible of their actions
8. Sometimes they recommend you people to cover their shady work
Be careful when dealing your case.
Filippo · 12 June 2023
Agent replied · 11 June 2024
Hi Fillippo, we sell properties for our vendors via a modern auction and buyers have to be the highest bidder and be chain free, and pay a deposit. This is the same with any auction. If you do not want t purchase through auction you don't have to. I would recommend you do not based on your feedback and should stick to local agents. Thanks, David
★★★★★ 1/5
GoogleVery poorly run business. From not returning calls, to just being rude for no good reason they really are everything you don’t want in an estate agent. Thinking it could not get much worse and still keen on the property I agreed on a purchase price pending a survey.
I arranged for the survey to take place within a week of the offer, they gave the surveyor access to the property and within 48 hours I had the results and was happy to proceed… but wait for it the property was already sold at auction prior to the survey taking place they just failed to tell me or cancel the survey, actually they only told me when I asked where to pay the deposit to. Be very careful when considering parting with cash as maybe next time they might sell the property twice.
Very unethical and all with the Directors knowledge.
If you don’t have a choice but to deal with them speak to Tom as he is at least polite and diligent even if he is hung out to dry by the bosses.
Ps it’s worth noting that they owned the property that they were selling and it wasn’t the seller pulling the strings but the Directors themselves
David · 12 June 2023
Agent replied · 11 June 2024
Hi David - our job is to sell a vendors property through our auction. You did not offer the reserve price on this property by the end of our auction and instead you were going back and forth with Tom (sales manager) to try your luck to negotiate a better deal with the vendor. This went on for weeks after out auction had finished and by then the vendor decided 'enough was enough' and put the property in Pugh Auctions and you were made fully aware he had done this and you were advised of the date of the Pugh Auction in case you decided to make an offer acceptable to the seller and pay your deposit. You did not and the property then sold at Pugh Auction. Only after the property sold through Pugh did you come back with a higher offer and by then it was too late.
You have since purchased a property belonging to myself located in Mold that I decided to sell through Pattinsons Auction and I notified you I was selling. I’m glad it worked out for you this time around. Thanks, David (Director)
★★★★★ 1/5
GoogleSCAMMERS - BE WARE -
Really bad experience!!!
We have paid a deposit of £2500 for a property which ideally and as per the contract agreement, the purchase was supposed to be finalized by now. Our mortgage application (before the crisis ~Sept. 2022) has been rejected due to the property being unfit for lending. To improve the condition they agreed to do the refurbishment long ago. It took them months to update the status of the refurbishment and every time we checked the progress they assured us saying that was started. Yesterday, they sent a fake refurbishment quote on a letter with a huge sum of ££££K price, NO Clear maintenance cost and NO tax price, NOT only that but they wanted us to cover the cost!!! Now the mortgage % has sky rocketed, which is a big loss to us. Even a week ago they asked us confidentially to change our mortgage adviser and suggested they know someone better. A BIG NO from us!!!
Today the 4th of Nov, 2022 they sent a threatening email that says property has been back on the property market for sale and We Have Lost Our Deposit Money, which won't happen, this is a total SCAM, we'll do everything necessary to stop it from Happening!!!!!!
Pina · 12 June 2023
Agent replied · 11 June 2024
Hi Pina, we act in the interest of our vendors foremost as they have approached us to sell their property via a modern auction, so they get a guaranteed sale. Buyers get the opportunity to buy purchase cheaper than they would through local agents which takes into account the condition of the property and buyers are clearly advised when they pay deposits, they are non-refundable unless there are serious structural issues (such as subsidence) that simply cannot be resolved. This was not the case with your purchase and even when you had a survey the vendor was willing to pay for repairs. If you are purchasing at auction you cannot expect to buy cheap due to the conditional and then require the vendor to reduce even further for repairs. In this case the vendor was willing to pay for repairs but you withdrew anyway and this means you lose your deposit. We have auction terms after all, which you agreed to. Thanks David
★★★★★ 3/5
GoogleI sold my 3 bedroom house with the tenant in situ through National Residential. I accepted a fixed price offer of £300k and they achieved a sale price of £310k. The sale was made in September 2022 and completion was in late January 2023. I had to provide details of the previous conveyancers for the previous sale and purchase of the property in order for the legal issues to be addressed. I had to collate and resend numerous documents relating to the property to the estate agent before completion. However, finally the sale was successfully achieved.
Paul · 12 June 2023
Agent replied · 11 June 2024
Hi Paul, , thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. We have to be thorough with tenanted proeprty sales with AST, deposit protection etc as solicitors and lenders now need all the due dilligence sorted before completion. Thanks for your help with this and thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 4/5
GoogleNational Residential helped me to sell a tenanted flat which I needed to dispose of for financial reasons. The team got me a fair price and achieved completion in a good space of time, relative to the circumstances. It took slightly longer to complete than I had first envisaged but I am happy with the outcome given the added complications that exist when selling an ex-local authority flat that is tenanted. I would recommend National Residential to landlords who need to sell property while tenanted. Mark, London.
Mk · 12 June 2023
Agent replied · 11 June 2024
Hi Mark, thanks for your kind review. To get vendors a higher price than other conditional auctions we accept offers from mortgage buyers and not just cash buyers. We a higher price than auctions and we get a quicker completion than traditional estate agents as we only accept offers form buyers who are chain free and pay non-refundable deposits. The challenge that comes with this model (best price as well as quick sale) is that we have to resolve all enquiries from lenders and buyer solicitors, but we have a highly experienced and proactive sales progression team who drive these. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleBuying my first home which was listed with National Residential was a great experience. Throughout the process I felt listened to and was kept well informed of the progress! Every question I asked was answered and explained in detail so that I was fully informed at all times. They gave me time frames which were kept and often gave me updates, even when I hadn’t asked. The lady who looked after me, Rachel, was superb throughout and I cannot thank her enough for her help.
92SamIAm · 12 June 2023
Agent replied · 11 June 2024
Hi Sam thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 1/5
TrustpilotThey lure you in with an inflated sale price
NR offered us a sale price higher than the agents we were with had offered and it sounded like a "can't lose" situation. Obviously, we went with them to find three weeks later that, having had no offers, they decided to do some homework and find out how much the property is actually worth (which we had thought, as "professionals" that they would have had done already!). Having wasted a few weeks since leaving our previous agents, we now find ourselves in the embarrassing position of having to go back to the original agents (who National Residential had the gall to say they would never recommend!) and have an on-line footprint of the property having been on the market for more than we shall have to put it on for now. They sound like a great idea but BEWARE.
JN · 8 June 2023
Agent replied · 11 June 2024
Dear Jessica,We're sorry to hear you weren't happy with your experience. The 1 bedroom flat on Mulberry Close that your approached us to sell was valued on the 11th May 2023. We are an online agent and in our initial sales call with you, you advised us that you believed your property to be worth £450K. We carried out an initial desktop sales valuation and our agent considered £400K would be achievable. However, just like every other agent and auction, we are not right 100% of the time. Especially in the current market of rapidly increasing rates and also service charges increasing in London. Based on a property nearby going for £452k recently sold on Rightmove, the value we suggested for your property would have made it the second highest on that street. The lowest property on that street was £150k, so a very unpredictable market. However yours was in a prestigious location, gated development, communal gardens and walk on balcony.After some time, and no buyers registering we spoke to local agent Roundtree who said they'd “sold one in the block and have lots on the market 1/4 away mile. They said they knew the blocks very well, however S/c have increased significantly recently due to communal heating and mortgage lenders are not keen on them. In addition, they are planning major works to introduce higher, new penthouses as roof extensions in that area, so future s20 works pending for 12,000/20,000 per flat. They said that due to all of that they'd suggest £280/285K. They would have originally suggested 325/350k, but now prices are nowhere near that."We therefore gave it our absolute best, however yourself and us could not have precited these local changes to valuations. We gave it our all, and and of course it cost you nothing for us to try. We wish you the best of luck with your future sale.
★★★★★ 5/5
GoogleI have been working alongside National Residential for just under two years and have never seen a more transparent process to buy or sell a property. There is complete transparency for all parties throughout the transaction and they are always available on the end of the phone. I would definitely recommend them to vendors and buyers alike.
Sam · 13 June 2017
Agent replied · 11 June 2024
Hi Sam, thanks for your kind review. Hope all is going great! Thanks again, David and the team
★★★★★ 5/5
GoogleI purchased my house through National Residential and I dealt with David throughout the process. He was fantastic, solved any issues I had in a very timely manner, and liaised with all parties to complete the transaction. Special thanks to Raj and the rest of your team too.PositiveResponsiveness, Quality, Professionalism, Value
Mr · 27 August 2020
Agent replied · 11 June 2024
Hi Raghav, thanks for your kind review and thanks more so for being so patient and persevering with the completion with delays moving out the tenant and then the lock down. You stuck with it all the way! I hope the house is going to be a great purchase and I wish you all the very best for the future. Thanks, David and the Nat Res team
★★★★★ 5/5
GoogleAs first time buyers we were able to secure a property we never thought we would. David and Tom were able to deliver a service which other estate agents do not provide, even when there were inherent setbacks. Would happily use again. Thanks all, great work 👍🏻PositiveValue
Tom · 12 June 2021
Agent replied · 11 June 2024
Hi Tom, thanks for your kind review and also putting us through our paces getting this one over the line. We had to do more than most with refurbishments and repairs but it wll worked out because you really wanted the property. Reall Win-Win. We wish you all the best for the future. David and the NatRes team
★★★★★ 5/5
GoogleAs a housing landlord I wanted to start selling properties and a "modern auction" seemed to be the way to go. It was and the experience was easy and supported all the way. There was a successful sale and no problems at all with the service received.
Richard · 12 June 2021
Agent replied · 11 June 2024
Hi Richard, thank you for your kind review and I'm glad all went well. If we can help you in the future please get in touch. All the very best, David and the NatRes team
★★★★★ 5/5
TrustpilotHousing landlord selling a HMO
As a housing landlord I wanted to start selling properties and a "modern auction" seemed to be the way to go. It was and the experience was easy and supported all the way. There was a successful sale and no problems at all with the service received.
Richard · 6 June 2021
Agent replied · 11 June 2024
Hi Richard, thanks for your kind review and for choosing ourselves to sell via modern auction. Please keep in touch if we can help you further selling any other properties. Thanks again, David and the NatRes team
★★★★★ 5/5
GoogleMoving house is up there with one of life's most stressful experiences. I could not have done it without the help and support of Clair, she went above and beyond to make sure I was ok at all times. I built such a good relationship with Clair through the whole experience and I could not have done it without her help.
Thank you so much for everything, you have been an absolute blessing!
Ella · 20 April 2025
★★★★★ 5/5
GoogleThank you to Rachel and Sophie for making the process of buying our first home straightforward and simple! We completed very quickly, and are very happy with our new home.
Olivia · 12 June 2023
Agent replied · 11 June 2024
Hi Olivia, , thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. I have passed your regards on to Rachel and Sophie and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 1/5
GoogleI filled out the form to ask for a free valuation to sell my home via this company. I then received an email asking what time they could call me, I told them I was not allowed incoming calls during my working hours as it would get me fired. They phoned me during my working hours and right in the middle of my explaining my dire situation the man who phoned me rudely hung up on me and failed to call back so he hung up deliberately which was very rude and to a stressed out person like me that added insult to injury. Not very nice and I am far from impressed, it is poor business practice and disrespectful.
KJS · 14 January 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
