Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleSCAMMERS - BE WARE -
Really bad experience!!!
We have paid a deposit of £2500 for a property which ideally and as per the contract agreement, the purchase was supposed to be finalized by now. Our mortgage application (before the crisis ~Sept. 2022) has been rejected due to the property being unfit for lending. To improve the condition they agreed to do the refurbishment long ago. It took them months to update the status of the refurbishment and every time we checked the progress they assured us saying that was started. Yesterday, they sent a fake refurbishment quote on a letter with a huge sum of ££££K price, NO Clear maintenance cost and NO tax price, NOT only that but they wanted us to cover the cost!!! Now the mortgage % has sky rocketed, which is a big loss to us. Even a week ago they asked us confidentially to change our mortgage adviser and suggested they know someone better. A BIG NO from us!!!
Today the 4th of Nov, 2022 they sent a threatening email that says property has been back on the property market for sale and We Have Lost Our Deposit Money, which won't happen, this is a total SCAM, we'll do everything necessary to stop it from Happening!!!!!!
Pina · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Pina, we act in the interest of our vendors foremost as they have approached us to sell their property via a modern auction, so they get a guaranteed sale. Buyers get the opportunity to buy purchase cheaper than they would through local agents which takes into account the condition of the property and buyers are clearly advised when they pay deposits, they are non-refundable unless there are serious structural issues (such as subsidence) that simply cannot be resolved. This was not the case with your purchase and even when you had a survey the vendor was willing to pay for repairs. If you are purchasing at auction you cannot expect to buy cheap due to the conditional and then require the vendor to reduce even further for repairs. In this case the vendor was willing to pay for repairs but you withdrew anyway and this means you lose your deposit. We have auction terms after all, which you agreed to. Thanks David
★★★★★ 5/5
GoogleNational Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.
Highly recommended
David · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. I have passed your regards on to Tom and Rachel and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 3/5
GoogleI sold my 3 bedroom house with the tenant in situ through National Residential. I accepted a fixed price offer of £300k and they achieved a sale price of £310k. The sale was made in September 2022 and completion was in late January 2023. I had to provide details of the previous conveyancers for the previous sale and purchase of the property in order for the legal issues to be addressed. I had to collate and resend numerous documents relating to the property to the estate agent before completion. However, finally the sale was successfully achieved.
Paul · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Paul, , thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. We have to be thorough with tenanted proeprty sales with AST, deposit protection etc as solicitors and lenders now need all the due dilligence sorted before completion. Thanks for your help with this and thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleGreat company, Rachel and harpreet were amazing in getting me to the finish line with my purchase. Very good communication and I felt like I was in safe hands throughout the process.
Shanaz · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Shanaz thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleWe've now sold two properties with David and the team at National Residential. They are very capable of securing buyers - in our case, selling our buy-to-lets to other buy-to-let investors. But that wasn't what really impressed us. We had a property that was difficult to sell, and they truly went above and beyond in the advice, guidance, and help they provided in getting a deal done for us. I'd recommend them without hesitation.
Adam · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Adam, thanks for your kind review and for choosing to sell with us for a 2nd time. Some sales are allot tougher than others to get over the line but with your help and patience we got yours completed. Thanks, again and we wish you well for the future. David and the NatRes team
★★★★★ 5/5
GoogleBuying and selling property can often be a confusing and stressful experience and I was so grateful to have Online National Residential Estate Agency on my side during my property purchase. Tom was completely transparent about how the process would work when he accepted my offer and then Rachel was absolutely superb in terms of keeping me informed as to how the process was moving along. Perhaps more importantly, when the process hit an unusual and unexpected delay, she was there to offer words of advice and comfort which I was really grateful for. Ultimately my purchase went through as planned and I would have no hesitation in recommending Online National Residential Estate Agency to anyone who is looking to buy a property quickly and simply. They really do what they claim to do well!
Pete · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Pete, thanks for your kind review. With your help we sold this property to you in just 16 days and completed 46 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 1/5
GoogleI've had the worst experience with National Residential, purchasing my first property. Abbie was absolutely amazing, she deserves a raise, always kept me updated on everything and even referred me to really good solicitors. The process was quite fast, it seemed rushed and there were a lot of issues. I called to place a bid and was told they've been offered a higher price and if I agreed to pay them higher than what they were offered, I did. I viewed the property, it looked alright as all the issues were covered up, I placed a non refundable deposit of £2500. I viewed the property again when it was empty and I saw that there were multiple things wrong, a whole in the roof of the house, a leak in the bathroom, causing some damage to the kitchen ceiling, I spoke to the manager Tom and was told that these issues are not that big, and he said that he rushed to sell me the property in the first place and then now he can try to discount me on the price, however this was done after all the mortgage paperwork from my end, so I was stuck in a hole, I had made multiple payments for this to go ahead. Later on after some calls I managed to get £7000 discounted, I received the keys a few weeks later, the previous tenant had torn the place apart, taken a lot of the things that were included in the sale, and he had even told me how national residential had paid him £5000 to leave. A few weeks into the property the kitchen ceiling (bathroom floor) was leaking and the whole ceiling collapsed. Most reviews here are paid, I was initially paid £30 to leave my review but they're all lies.
Jaz · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Jaz, you purchased a property through a modern auction. Properties are sold through auction because the vendor wants a quick certain sale. Properties may not be in the best condition, or they are tenanted and this is reflected in the price and why the vendor chooses an auction sale. It’s up to you as a buyer to view the property and get whatever surveys you require for your due diligence to determine the price you subsequently want to pay? You make your offer based on your own due diligence. We are simply the auctioneer instructed to get the seller the best price. In your case, after you agreed a price, you then wanted a reduction and we obtained that for you but you are still unhappy with that and now it seems you believe it is also our responsibility for the property after you purchased it? That’s not how it works. Buyers purchasing at auction at a discount cannot hold the auctioneer responsible for the condition of the property they purchased once they have purchased it at a price reflecting its condition. You have to take responsibility and accountability for your own property investment decisions just like everyone else. Thanks David
★★★★★ 5/5
GoogleCan't fault their service: prompt, professional, friendly and a breath of fresh air. I was looking to sell a property with a tenant in situ. They seamlessly took care of the lot - from marketing the property to their extensive list of property investors, to arranging viewings, to seeing everything through to completion.
I was impressed by their approach. Every stage of the process was carefully handled with regular updates to keep me in the loop. I never had to do any chasing - they were always on the ball and very reassuring. Special thanks to Rachel for her affable approach to everything.
I would definitely use The Online National Residential Estate Agency again for future BTL property sales. Thanks for all your work guys - five stars from me!
Benedict · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Benedict, thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 4/5
GoogleNational Residential helped me to sell a tenanted flat which I needed to dispose of for financial reasons. The team got me a fair price and achieved completion in a good space of time, relative to the circumstances. It took slightly longer to complete than I had first envisaged but I am happy with the outcome given the added complications that exist when selling an ex-local authority flat that is tenanted. I would recommend National Residential to landlords who need to sell property while tenanted. Mark, London.
Mk · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Mark, thanks for your kind review. To get vendors a higher price than other conditional auctions we accept offers from mortgage buyers and not just cash buyers. We a higher price than auctions and we get a quicker completion than traditional estate agents as we only accept offers form buyers who are chain free and pay non-refundable deposits. The challenge that comes with this model (best price as well as quick sale) is that we have to resolve all enquiries from lenders and buyer solicitors, but we have a highly experienced and proactive sales progression team who drive these. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleBuying my first home which was listed with National Residential was a great experience. Throughout the process I felt listened to and was kept well informed of the progress! Every question I asked was answered and explained in detail so that I was fully informed at all times. They gave me time frames which were kept and often gave me updates, even when I hadn’t asked. The lady who looked after me, Rachel, was superb throughout and I cannot thank her enough for her help.
92SamIAm · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Sam thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 1/5
TrustpilotThey lure you in with an inflated sale price
NR offered us a sale price higher than the agents we were with had offered and it sounded like a "can't lose" situation. Obviously, we went with them to find three weeks later that, having had no offers, they decided to do some homework and find out how much the property is actually worth (which we had thought, as "professionals" that they would have had done already!). Having wasted a few weeks since leaving our previous agents, we now find ourselves in the embarrassing position of having to go back to the original agents (who National Residential had the gall to say they would never recommend!) and have an on-line footprint of the property having been on the market for more than we shall have to put it on for now. They sound like a great idea but BEWARE.
JN · 8 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Dear Jessica,We're sorry to hear you weren't happy with your experience. The 1 bedroom flat on Mulberry Close that your approached us to sell was valued on the 11th May 2023. We are an online agent and in our initial sales call with you, you advised us that you believed your property to be worth £450K. We carried out an initial desktop sales valuation and our agent considered £400K would be achievable. However, just like every other agent and auction, we are not right 100% of the time. Especially in the current market of rapidly increasing rates and also service charges increasing in London. Based on a property nearby going for £452k recently sold on Rightmove, the value we suggested for your property would have made it the second highest on that street. The lowest property on that street was £150k, so a very unpredictable market. However yours was in a prestigious location, gated development, communal gardens and walk on balcony.After some time, and no buyers registering we spoke to local agent Roundtree who said they'd “sold one in the block and have lots on the market 1/4 away mile. They said they knew the blocks very well, however S/c have increased significantly recently due to communal heating and mortgage lenders are not keen on them. In addition, they are planning major works to introduce higher, new penthouses as roof extensions in that area, so future s20 works pending for 12,000/20,000 per flat. They said that due to all of that they'd suggest £280/285K. They would have originally suggested 325/350k, but now prices are nowhere near that."We therefore gave it our absolute best, however yourself and us could not have precited these local changes to valuations. We gave it our all, and and of course it cost you nothing for us to try. We wish you the best of luck with your future sale.
★★★★★ 5/5
TrustpilotGive NR a try you won’t be disappointed
After trying with multiple estate agents we finally tried NR! They sold the property first time and were helpful and professional throughout the sale. They were on top of it at all times and left me feeling in good hands with less stress! Would definitely recommend them to anyone wanting a straight forward sale of their property Shelley Yoxall - Kent
Shelley · 4 June 2023 · National Residential Chester
★★★★★ 5/5
TrustpilotThe staff are very efficient and…
The staff are very efficient and communicated well throughout the whole process so it wasnt stressful for me as a first time buyer. Special thanks to Rachel and Harpreet for their hard work.
S · 4 June 2023 · National Residential Chester
★★★★★ 5/5
TrustpilotFirst time buyer
I was a first time buyer and not really sure what I was doing when purchasing my house but Rachel who supported me through my purchase was excellent! She always kept me up to date with when I could expect different parts of the purchase to be completed and she advised me on different things I needed to do. She answered every question I had in detail and made sure I understood every part of process. Buying a house is stressful but being informed and working with approachable people made it so much less stressful. Huge thank you!
Samantha · 26 May 2023 · National Residential Chester
★★★★★ 4/5
TrustpilotNational Residential helped me to sell…
National Residential helped me to sell a tenanted flat which I needed to dispose of for financial reasons. The team got me a fair price and achieved completion in a good space of time, relative to the circumstances. It took slightly longer to complete than I had first envisaged but I am happy with the outcome given the added complications that exist when selling an ex-local authority flat that is tenanted. I would recommend National Residential to landlords who need to sell property while tenanted. Mark, London.
Mk · 22 May 2023 · National Residential Chester
★★★★★ 5/5
TrustpilotGood communication and quick service
Rating only, no written review.
David · 18 May 2023 · National Residential Chester
Agent replied · 11 June 2024
Thanks for your kind review David, and do let us know if we can help you in the future. All our best, David and the NatRes team!
★★★★★ 5/5
TrustpilotVery professional company to work with
Very professional company to work with. Highly recommend!
Thomas · 15 May 2023 · National Residential Chester
Agent replied · 11 June 2024
Thanks for your kind review, Thomas. And good luck for the future. All our best, David and the NatRes team.
★★★★★ 5/5
TrustpilotNational Residential - Highly Recommended
National Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.Highly recommended
Dave · 14 May 2023 · National Residential Chester
Agent replied · 11 June 2024
Thank you for your kind review, Dave. I have let Tom and Rachel know and we all wish you well for the future. All our best, David and the NatRes team!
★★★★★ 5/5
Trustpilotgood prompt service upto end of sale
Rating only, no written review.
Mr · 14 May 2023 · National Residential Chester
★★★★★ 5/5
TrustpilotSuper, professional, reassuring service!
Can't fault their service: prompt, professional, friendly and a breath of fresh air. I was looking to sell a property with a tenant in situ. They seamlessly took care of the lot - from marketing the property to their extensive list of property investors, to arranging viewings, to seeing everything through to completion. I was impressed by their approach. Every stage of the process was carefully handled with regular updates to keep me in the loop. I never had to do any chasing - they were always on the ball and very reassuring. Special thanks to Rachel for her affable approach to everything. I would definitely use The Online National Residential Estate Agency again for future BTL property sales. Thanks for all your work guys - five stars from me!
Ben · 31 March 2023 · National Residential Chester
★★★★★ 5/5
GoogleRoss, Jon and George at National Property Agents really went the extra mile for me in selling my flat. They sold it on the first viewing by prospective buyers! I found them unfailingly kind and helpful, both before and after the sale. I'm so grateful for their help. Thank you all for making selling my flat such a pleasant, easy experience. Fiona Croeser
Fiona · 26 March 2023 · National Property
★★★★★ 5/5
TrustpilotThe purchase was completed within 3…
The purchase was completed within 3 months. Thank you Tom and Harpreet for all your hard work. Very efficient dedicated team 👌🏽
Taiba · 27 February 2023 · National Residential Chester
★★★★★ 1/5
TrustpilotLaw breaking immoral company
Law breaking immoral company. I was a tenant last year they pretended they wanted to sell to another landlord to gain access to the property.Then half way through they changed their message and instead started sending threatening letters from their solicitor trying to force me the tenant out.It is illegal for a third party to force a tenant out.Luckily we cut off all contact and in the end Tom the manager had to sell to another landlord to get his commission. What is funny is this company doesnt think anyone notices what they are up to. Not very bright thinkers in their staff, just morally bankrupt.
Tom · 22 February 2023 · National Residential Chester
Agent replied · 23 August 2024
Dear reviewer, this is the second review you have posted anonymously about the same complaint. We replied to your previous review dated 10th January 202. Please call us and we will of course look into this, but please note that our company sells tenanted properties and sometimes tenants get to stay and other times we have to follow Section 21 and Section 8 processes as they have to leave. Thank you, David - Director
★★★★★ 1/5
TrustpilotLaw breaking immoral company
Law breaking immoral company. I was a tenant last year they pretended they wanted to sell to another landlord to gain access to the property.Then half way through they changed their message and instead started sending threatening letters from their solicitor trying to force me the tenant out.It is illegal for a third party to force a tenant out.Luckily we cut off all contact and in the end Tom the manager had to sell to another landlord to get his commission. What is funny is this company doesnt think anyone notices what they are up to. Not very bright thinkers in their staff, just morally bankrupt.
Fast · 22 February 2023 · National Residential Chester
Agent replied · 11 June 2024
Dear reviewer, this is the second review you have posted anonymously about the same complaint. We replied to your previous review dated 10th January 202. Please call us and we will of course look into this, but please note that our company sells tenanted properties and sometimes tenants get to stay and other times we have to follow Section 21 and Section 8 processes as they have to leave. Thank you, David - Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
