5/5
Trustpiloti had a very good experience dealing…
i had a very good experience dealing with Tom looking forward for further deals
Trusted Agent profile
National Residential estate agents in Chester and Paisley
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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Our offices
National Residential's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every National Residential office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot4/5
GoogleGood communication throughout, smooth process and completed swiftly
Agent replied · 11 June 2024
Hi Andrew, thanks for your kind review and it was great to complete within 3 months with your help. Thanks again, David and the NatRes team
5/5
GoogleVery professional and kept me informed weekly as to the progress of the sale
Agent replied · 11 June 2024
Thank you for your kind review Bernard and thank you for choosing us to sell your property. Thanks again David (Director) & the Nat Res Team
5/5
GoogleProfessional, extremely helpful and went above and beyond to get me the best deal.
Agent replied · 11 June 2024
Hi Anna - Thank you for your 5 star review. We hope you are pleased with your purchase. Thanks again. David (Director) & the Nat Res Team
5/5
GoogleTom and Sophie at National Residential are a great force to work with, professional and efficient. And great deal sourcing BTW that comment below with 1star is just an emotional comment and not someone who has experience with auction. Auction properties are always risky.
Agent replied · 11 June 2024
Hi thanks for your kind review. David (Director) and the Nat Res team
5/5
GoogleSelling through NR was a hassle free process. Even when the purchasers lost sight of some issues and tried to blame our side, my solicitor remained calm and sorted out the issue to exchange and complete at the correct time
Agent replied · 11 June 2024
Thank you so much for your kind review Imogen and thank you for choosing us to sell your property. Thanks again David (Director) & the Nat Res Team
4/5
TrustpilotStress free sale…
National residential handled everything to do with the sale of the property. Unfortunately it all took rather longer than expected but this was outside our control. Once everything was in place the sale was completed and money transferred in a timely manner. At every stage there was good contact with National Residental. Using National Residental certainly reduced the work and stress involved in the sale.
5/5
TrustpilotImpressive management
All doubts was cleared as soon as they can.Phone conversations were always polite and helpful.When there was a problem ( tenant couldn't move out ).... The agency followed it and managed well.
5/5
TrustpilotExcellent service from start to finish
Rating only, no written review.
5/5
TrustpilotSuzanne 1 of the staff was they…
Suzanne 1 of the staffAt national residential was they helpfull from the beginning to the end of the sale of the property
Agent replied · 11 June 2024
Hi Tony, thanks for your kind review and for choosing to sell your property with us. We wish you all the best for the future. Thanks again , David, Suzanne and the NatRes team
4/5
TrustpilotFantastic service
Fantastic service, will definitely buy my next investment property from national residential, they were always available for anything I asked for. Thank you Mario noviello
Agent replied · 11 June 2024
Hi Mario, thanks for your kind review and for agreeing to purchase a tenanted property through ourselves. We wish you the best of luck with your investment. All the best, David and the NatRes team
5/5
TrustpilotThe whole process was made as easy and…
The whole process was made as easy and simple as possible with clear instructions and updates Would recommend this company totally
Agent replied · 11 June 2024
Hi Jas, thanks for your kind review and we wish you all the best of luck with your investment property. Thanks again, David and the NatRes team
5/5
TrustpilotHighly recommended
From the very start I felt this company went above and beyond to get me the best deal. They were helpful and kept me up to date at each stage of the process, so I knew exactly what was going on at all times.
Agent replied · 11 June 2024
Hi Anna - thanks for your kind review. You are the tenant in a property your landlord contacted us to sell. We always offer tenants the right of first refusal. You were able to agree a price with the new landlord and it was a win-win deal. I'm glad we could help and good luck. David and the NatRes team
4/5
TrustpilotGood communication throughout
Good communication throughout, smooth process and swiftly completed
Agent replied · 11 June 2024
Hi Andrew, thanks for your kind review and it was great to complete within 3 months with your help in the current challenging market. Thanks again, David and the NatRes team
5/5
TrustpilotGreat experience purchasing 3bed investment property
Bought an investment 3bed property, already tenanted with lovely family.Everything went well and easy.I was given all the help needed to complete it in a short time.I would highly recommend them and I will use their services again with purchasing my next property.
Agent replied · 11 June 2024
Hi Anna, thanks for your kind review and purchasing the property with tenant inn situ. We sold in 15 days and completed in just 62 days with your help. thanks, David and the NatRes team.
5/5
TrustpilotVery efficient service and support
Very efficient service and support. Excellent communication from start to finish and a pleasure to deal with.
Agent replied · 11 June 2024
Hi Graham, thanks for your kind review. With your help we were able to sell a block of 6 flats in Mold in 15 days and complete just 58 days later. Thanks again and all the best. David and the NatRes team
1/5
TrustpilotThis company is fraud
This company is fraud , they forced me to pay 1% deposit to accept the offer before any paper work, property found got Japanese Knot weed, when I book the survey from Japanese knot week experts they denied access to the property , they behave like cowboys specially a guy named Tom , I asked to refund my 1% deposit £4225 , they denied and fraudulently digested my £4225.The National Reaidential estate agent company is the most sophisticated fraud company of 21st century , they run their online bidding and chase like anything 24x7 to emotionally blackmail and take your money fraudenlently and never returns if anything goes wrong with property .They gave me lots of stress and made me depressed then I suffer a lot with stress.The property they offered me and never get the purchase done was in Eastham (44 Skeffington road,London, E6 2NB).Their response when I booked survey was this one I received on 24/01/2019 and then never refund my deposit.“Hi Mr Abdul, please cancel your survey. You do not have any agreement or authorisation to access the property or its grounds for any survey. We are discussing this matter with the seller and our solicitors and we may contact you in due course. Many thanks, Rachael”Hence , I request all the buyers and sellers to avoid gettting trapped in National residentials properties , please never ever deal with this company . Thank you
Agent replied · 11 June 2024
Dear Quddus,We're sorry to read this, however it's important for us to share with our customers what happened here as unfortunately we were unable to achieve what you wanted due to the delays from your side.You first agreed to purchase this property 5 years ago on 29th June 2018 at £413,000.We are an estate agent representing the seller and we sell via a completely transparent modern auction method to get the best price possible for the vendor in 4-8 weeks. We require all buyers to be chain free and have funding available to pay deposits and complete in 56 timeframes. If buyers reduce their price or withdraw they risk losing the deposit. You were aware of this and agreed to this and happily paid the required 1% deposit (£4130) and signed our Purchasers Agreement and agreed to its terms.However, you subsequently reduced your offer twice, informing us that you could not get the required funding to purchase this property and the vendor very reluctantly agreed to accept your lower offer of £388,000 (a £25,000 reduction) on the back of your promise to compete quickly. Unfortunately when the time came, you failed for a second time to complete in the timescale you promised, informing us that your finance had not come through and subsequently withdrew from sale and asked for your deposit back. Whilst we endeavor to help all our buyers and sellers, this completely went against our auction terms and our industry's terms.As a result of lengthy delays, misinformation about your purchase finances, followed by your ultimate withdrawal, the vendor was put in a very distressed position, and we had no choice but to resell the property for a lower price of £365,000 to a buyer who could complete in the timeframes the vendor needed.Unfortunately this forfeited the deposit in line with our terms and conditions.
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
thanks for your rating Jack
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
thanks for your review Stephanie
5/5
GoogleDealt excellently with a complicated deal.
Agent replied · 11 June 2024
Hi Charles, thanks for your review and I'm glad we could help. We had to overcome your mortgage and lease issue and with your patience we were able to do so. All the best. David and the team
5/5
GoogleGreat agency to work with!
Agent replied · 11 June 2024
Hi Thomas, thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. Thanks again, David (Director) and the NatRes team
5/5
GoogleGood communication and quick process.
Agent replied · 11 June 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
5/5
GoogleGreat service all along the way.
Agent replied · 11 June 2024
Hi Moshin, thanks for your review. David and the team
5/5
GoogleVery good place, did what I needed really fast
Agent replied · 11 June 2024
Hi Nadia, thanks for your kind review and for choosing to purchase a tenanted property thorugh ourselves and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about National Residential
Which National Residential office has the most reviews?
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Where are the National Residential offices?
Has National Residential won any awards?
Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.
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Tell us what you need and up to 3 trusted local agents will be in touch.
