Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googleprompt service, good with any communications so overall a good company to deal with
Hi Ahmed, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team
5/5
GoogleFast, efficient and great correspondence... extremely pleased dealing with this company
Hi Chris, thanks for your kind review. With your help we sold this property to you in just 3 days and completed 67 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
5/5
GoogleAbsolutely fantastic service Rachel was brilliant thanks so much for everything
Hi Phelim, thanks for your kind review. We had to arrange for roof repairs to be carried out after your survey and you had to get a new mortgage offer. With your help and patience (of both you and the vendor) we managed to agree a deal with you and the vendor and finally get this over the line with elbow grease. I hope all is great with the property and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
5/5
GoogleWe was a tenant in the property that was up for sale and they was brilliant in all aspects
Hi Kath, thanks for your very kind feedback and its always great when we can find a win-win solution for the tenant in the stressful times when selling. All the best, David and the team
5/5
GoogleNational Residential are great to deal with. We found them extremely professional and helpful.
Hi Veronica, thanks for your kind review and for choosing ourselves to sell and we were able to sell to one of our Hong Kong invetsors who kept your tenant. I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
1/5
GoogleBE WARE that all positive reviews are written by themselves within 2days and are FAKE. Read the negative ones and avoid dragging yourself into a mess.
All our reviews are written by buyers and sellers of our properties and are matched to specific property sales on our website - see link: https://national-residential.co.uk/testimonials/ - and this provides complete transparancy and authentication for all our reviews. We have been in business since 2006 and have sold over 4000 houses and are fully regulated. Thanks David (Director)
5/5
GoogleCommunication is vital in what can seem like a very stressful situation however these guys a very professional and provide such a outstanding service from start to finish thanks so much for everything
Hi Steven, thanks for your kind review abnd Im glad we come up trumps with our service. I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
5/5
GoogleVery efficient company I would definitely use again when I sell again thank you so much for being polite and punctual. Jenny Earle
Hi Jenny, thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
5/5
GoogleExcellent firm to deal with and buy my new flat from. Rachel did a great job for me. Thanks. Luke
Hi Luke, thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. I have passed your regards onto Rachel and the team. Thanks again, David (Director) and the Nat Res team
4/5
GoogleEasy to buy with. The team kept me up to date with frequent weeekly contact and smoothed the way on a drawn out process.
Hi Tom,thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. I have passed your regards onto Rachel and Sophie and the team. Thanks again, David (Director) and the Nat Res team
5/5
GoogleExcellent turn round time house purchase completed in less then 3 months. Exact and totally dedicated staff thank you 💙 …
Hi Taiba, thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
1/5
GoogleVery disappointed. Had booked a viewing for the property. Was driving 50 miles there and 50 miles back only to find out that the property is being sold with the tenant and can't be seen.. Does the agency know what do it sell? Would not waste my time again!!!
Hi Alina, thanks for your review and we take on your feedback. We specialise in helping landlords sell tenanted properties and as such over 90% of our property listings are tenanted. All our property sales can be viewed (we even pay tenanted to allow viewings unlike any other local agent) and all of them can be purchased with the tenant in situ or they can be purchased vacant. We always strive to find a w-in-win deal with tenant-landlord-purchaser and so long as we get an offer at the price the vendor can accept a deal can always be done. Notwithstanding this, if you had a wasted trip for any reason which was our responsibility, we would also offer to pay you £25 towards your petrol and travel costs, again unlike any other agent, so please contact us to discuss. Thanks, David (Director)
5/5
GoogleVery good service provided by the team at National Residential, They worked hard to bring everything to completion perfectly and offered a great solicitor service. I would highly recommend their services.
Hi Nadine, thanks for your kind review and all the best for the future. David and the team
1/5
GoogleVery challenging from day 1. 1. Win Auction with final bid price - they force you to offer higher amount or you lose 2. Frequently call & contact you until pay them deposit of £2500 or 1% of property if higher than it 3. You will be forgotten for weeks if not months 4. Properties can be unfit for mortgage application 5. Countless accusation and misleading information by text, email for deposit loss 6. Irresponsible of their actions 8. Sometimes they recommend you people to cover their shady work Be careful when dealing your case.
Hi Fillippo, we sell properties for our vendors via a modern auction and buyers have to be the highest bidder and be chain free, and pay a deposit. This is the same with any auction. If you do not want t purchase through auction you don't have to. I would recommend you do not based on your feedback and should stick to local agents. Thanks, David
5/5
GoogleRachel and all the team at Residential lettings were very friendly and helpful and always replied very quickly to any questions. I’d recommend them. I was a tenant and they made everything go smoothly. Thanks Nicki :)
Hi Nick,, thanks for your kind review. We do our best to sell tenanted properties with the tenant remaining in-situ but it is not always possible. We foremost have to get the price the vendor needs and when we do this, but the buyer needs vacant possession we will always help tenants financially and with our contacts to find another property to move into. We appreciate these times can be stressful and do what we can to help. Thanks for working with us and good luck. David (Director) and the NatRes team
5/5
GoogleI bought my first property using this company. All I have to say is that I am very pleased with their services , the staff was really helpful and supportive to answer all my questions as a first time buyer Everything went as planned. A big thank you to all the staff, especially to Rachael😊
Hi Adela, thanks for your kind review. With your help we sold this property to you in just 1 (one) day of going on market and completed 71 days later. Well done and wish you all the best for the future. Thanks again, David (Director), Rachel and the NatRes team
5/5
GoogleDespite experiencing some setbacks with our purchase, Harpreet and Rachel tried their best to keep us updated and in the loop to ensure that we knew that even though everything was going slowly it was still moving. Which was extremely reassuring.
Hi Jessica, thanks for your kind review and support getting the sale completed in the end. All the best for the future. David and the team
1/5
GoogleI was a tenant in a property sold last year. Tom the manager colluded with our landlord to try and pressure us to leave the property by convincing us to have viewings of the property by people who wanted to live in the property. He thought that we would leave the property ourselves when we had every legal to remain. Even though forcing tenants out is illegal. Luckily we cottoned on to what tom and the landlord were up to and we cut off all communucation with national residential. Two weeks later Tom is forced to sell to another landlord as he would miss out on his commisssion. It says on their website they have lawyers who can convince tenants to leave. My advice to tenants is do not trust Tom and the rest at national residential. They will try to force you out to make a quick dollar. He would sell his own grandmother out to make a quick buck.
Hi Yuppie, thanks for your review. Landlords approach us to sell their houses and there is no guarantee that other landlords will agree to pay the price they want or keep the tenant. We try our best but sometimes we must sell with vacant possession and in those circumstances, we help the tenant in every way possible including paying rent and deposit for a new property and home removal fees. I with you the best for the future. Thanks David (Director)
4/5
GoogleDecided to use NatResEstAg after watching one of their videos. Service has been very efficient, they've done their best for me under trying circumstances I must admit, but Rachel especially has been brilliant with her updates and advice. Will be using again soon!
Hi Bud , thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
5/5
GoogleThank you to Rachel and Sophie for making the process of buying our first home straightforward and simple! We completed very quickly, and are very happy with our new home.
Hi Olivia, , thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. I have passed your regards on to Rachel and Sophie and the team. Thanks again, David (Director) and the Nat Res team
5/5
GoogleFrom the moment I contacted the team at National Residential they were with me all the way. We agreed a valuation, and as I do not live in the UK they took care of all viewings and access to the house. If I had any questions they were there to help and I cannot praise them highly enough. I would recommend National Residential to everyone.
Hi Mike, thanks for your kind review. With your help we sold your property to you in just 3 days and completed 67 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
1/5
GoogleVery poorly run business. From not returning calls, to just being rude for no good reason they really are everything you don’t want in an estate agent. Thinking it could not get much worse and still keen on the property I agreed on a purchase price pending a survey. I arranged for the survey to take place within a week of the offer, they gave the surveyor access to the property and within 48 hours I had the results and was happy to proceed… but wait for it the property was already sold at auction prior to the survey taking place they just failed to tell me or cancel the survey, actually they only told me when I asked where to pay the deposit to. Be very careful when considering parting with cash as maybe next time they might sell the property twice. Very unethical and all with the Directors knowledge. If you don’t have a choice but to deal with them speak to Tom as he is at least polite and diligent even if he is hung out to dry by the bosses. Ps it’s worth noting that they owned the property that they were selling and it wasn’t the seller pulling the strings but the Directors themselves
Hi David - our job is to sell a vendors property through our auction. You did not offer the reserve price on this property by the end of our auction and instead you were going back and forth with Tom (sales manager) to try your luck to negotiate a better deal with the vendor. This went on for weeks after out auction had finished and by then the vendor decided 'enough was enough' and put the property in Pugh Auctions and you were made fully aware he had done this and you were advised of the date of the Pugh Auction in case you decided to make an offer acceptable to the seller and pay your deposit. You did not and the property then sold at Pugh Auction. Only after the property sold through Pugh did you come back with a higher offer and by then it was too late. You have since purchased a property belonging to myself located in Mold that I decided to sell through Pattinsons Auction and I notified you I was selling. I’m glad it worked out for you this time around. Thanks, David (Director)
3/5
GoogleNear impossible to get an initial viewing of the property and was eventually (after relentless phoning and promises (by the male receptionist) for calls to be returned but never were) was shown around by a lovely lady but who unfortunately couldn't answer a single question as she was a third party agent. Selling team not great at comms (potentially an under-staffing issue?) with me or with each other and I had to email often to ask for updates as they didn't come willingly. Abbie was the lifesaver who really came through at the end of the sale, so thank you Abbie (she needs a raise). David was quick to respond when the others didn't. Overall - A LOT of effort but a cheap house to be had if you don't mind paying the extortionate £6k fee and prompting most of the comms yourself.
Hi Millie, thanks for your review. We use a company called Viewber to carry out all viewings nationwide as we are an online auction. We communicate with clients by SMS, email and WhatsApp. Usually, messages are replied to same day but apologies if we did not come up to the mark. In your case you wanted to buy the property vacant so we had to manage the tenant to leave and that created challenges which we eventually overcome. The buyer’s fee is not charged on all sales as we offer different price options to sellers. However, where we do charge buyer fees, buyers just factor this into the price they pay, and we will work as hard as possible to get properties completed and over the line and we were successful in your case. I wish you all the best with your new home. David and the team
5/5
GoogleNice company. Very helpful. I was a tenant and the landlord sold the property. Unfortunately it went to a first time buyer who wanted haven’t possession. Dave’s was very helpful with the situation and was able to help to aid me move out of the property early to help with the sake complete.
Hi Claire, thanks for your kind review. We do our best to sell tenanted properties with the tenant remaining in-situ but it is not always possible. We foremost have to get the price the vendor needs and when we do this, but the buyer needs vacant possession we will always help tenants financially and with our contacts to find another property to move into. We appreciate these times can be stressful and do what we can to help. Thanks for working with us and good luck. David (Director) and the NatRes team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
