Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleVery good communication- both David and Tom. Assisted me and my partner the whole way through the process and sorted everything that needed doing on my behalf. Very quick, hassle free house buying even though we are first time buyers!🏡 Couldn’t thank them both enough for all the dedication and hard work they’ve put in to complete and exchange as fast and efficient. Thank you so much!
Megan · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Megan - so we got three in the end and you have your keys to your new home! I hope it all works out great for you and Ryan and I wish you both all the best of luck for the future guys. Many thanks, David and the Team
★★★★★ 5/5
GoogleI had a very pleasant experience with National Residential Estate Agency. They were very quick to respond to my queries via email and they kept me up to date throughout the process of sale of my property. They managed an effective and timely completion despite of the fact that i was living abroad throughout the sale process but they kept in touch with me via emails or on phone which was very useful in successful completion. I would recommend that people should use National Residential to see their properties.
Syed · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Syed, thanks for your kind review. We would not have completed as quick as we did without you
being superbly organised and prompt with your paperwork. I wish we could have completed even
quicker for you. Thanks for being patient esepcially with the solicitors. All the best for 2020.
National Residential
★★★★★ 5/5
GoogleNational Residential were very proactive and efficient in ensuring all queries were solved as quickly as possible and everyone's interests were being taken care of. They were brilliant with the small and big things. David Coughlin was the person who took care of everything up to the sale and seemed incredibly experienced in his ability and competence. Would recommend them highly as estate agents. Thank you all again for the help in sealing he deal on my purchase.
Forida · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Forida, thanks so much for your kind review. Your lender put us all through our paces - they were very thorough - but we got there in the end and thanks for all your help along the way. Good luck with your invetsment and keep in touch. Manyt hanks, National Residential
★★★★★ 5/5
GoogleI recently used national Residential for a purchase of a flat that I had bid on at one of there auctions.
The whole transaction start to finish was very easy. They responded to all queries immediately and were always on hand to assist when required. They also kept the process moving all the way through to completion whenever it stalled.
I would highly Recommend them and I would use them again without hessitation.
Tommy
Tommy · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Tommy - thanks for your review!! We got there in the end. It was a long-winded lease extension and you remained very patient and committed until the end. I hope the investment turns out to be a great one for you and we wish you the very best of luck. Thanks again, National Residential
★★★★★ 5/5
GoogleWe purchased a property via National Residential using modern method of auction and I am very pleased with the service. David explained all the purchase rules in a very clear way which was very helpful with understanding the entire purchase process.
There were no issues with booking the viewing time which was convenient for me (which is usually a problem in other estate agencies).
They recommended very good solicitor (reasonably priced) who was very responsive and turned around all process and documentation very quickly.
I think that communication was superior. They always have a time to speak with me and answer all questions, when they were unavailable at the time of my call, someone else from the office was able to solve my problem/answer questions, or they rang me back as soon as they become available.
The auction itself works weird. For me the winner should be someone who will offer the highest price before the end of the auction, whilst here people can still make offers 10-15 minutes after the completion of the auction, equally there could be no auction and be just based on the acceptance of the highest offer as traditional sale.
Magda · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Magda, thanks for your review. I hope you are happy with your new home. Our auction continues until we get the highest offer. Just like a traditional auction doesn't end at 3p, - they end when the last hand goes up. Ours is the same. We also have buyers who put in high offers to take properties off market early. In such circumstances, we will advise all other buyers of this high offer and ask if they can beat this. If no other buyer will bid hany higher, and the seller is happy with the price, we end the auction early. I appreciate this might not be easily understood by buyers new to auctions but it is the way almost all auctions work. I hope this explanation is useful. Many thanks, National Residential
★★★★★ 5/5
GoogleWe bought a house in October 2019 through National Residential and were really impressed with their service. As first time buyers we were keen for some support along the way, and National Residential were excellent in answering all of our questions and guiding us through the process. National Residential initially helped us to agree a fair price for the property with the vendor, and we then dealt with only two individuals throughout the purchase, which really helped with consistency and ensured we didn't have to repeatedly provide the same information. National Residential played a key role in moving forward the process at pace, co-ordinating each of the parties and ensuring that any queries and difficulties were swiftly overcome and not allowed to slip, which enabled us to complete within a relatively short timeframe. Overall we were very impressed and wouldn't hesitate to use National Residential again, and we would recommend to others.
Douglas · 12 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Douglas, thanks for your very kind review. We were also fortunate as yourself and the seller were very thorough, proactive and professional. We were able to overcome the inevitable obstacles conducively and effectively as you both wanted to get things done and move forward. Personalities can really make all the difference sometimes. I hope you and Bethan are enjoying your new home and have a fabilous 1st Christmas there! Thanks again and good luck, David & the National Residential team!
★★★★★ 5/5
TrustpilotRecommended Estate Agent
I highly recommend National Residential as a buyer, I was taken care of with speedy responses to any queries/problems I had. David went above and beyond and I'm happy I made the right choice to purchase my house from this company.
Mr · 8 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Raghav- thanks for your very kind review. We got there in the end - rehousing the tenant at the start of the lock-down and carrying out repairs so you were happy to complete. It was a marathon and I am thankful you stayed the course to the end. Good luck in your new home. Many thanks, David and the Nat Res team
★★★★★ 5/5
TrustpilotIt was an excellent service
It was an excellent service, the transition was very smooth with no headache and very quick and efficient. Definitely will do business with National Residential again!
Vincent · 6 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Vincent. Thanks for your review and for assisting with a fast completion. Good luck with your property investment and we look forward to assisting you further with new sales if we can. Thanks, David and the Nat Res team
★★★★★ 5/5
TrustpilotStrongly recommend National Residential
Strongly recommend National Residential. The team were extremely honest and professional from start to finish. Always kept upto date throughout the process. Thank you David and your team.
Lee · 6 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Less, thanks for your kind review and for all your help completing quickly. Good luck with everything and do not hesitate to call us if we can help you in any way. Thanks, David and the team
★★★★★ 5/5
TrustpilotI had a brilliant experience with the…
I had a brilliant experience with the team and they were very helpful and supportive throughout the process. I strongly recommend them to anyone who is interested in buying or selling a property.
Olusola · 6 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Olusola. Thanks for a very kind review. We worked really well together as a team to get this over the line asap after the lock-down. I really hope you find the property you want and good luck for the future. Many thanks, David and the Nat Res team
★★★★★ 1/5
TrustpilotTHIS IS A SCAM
I WOULD AVOID SELLING YOUR HOUSE WITH NATIONAL RESIDENTIAL , !!!!! CON MEN THEY SELL THE SAME HOUSE 3 TIMES TO MAKE EXTRA COMISSIION . Took £2500 as a deposit for the house I was buying and sold it to someone else. ie prob director buying it . The seller looses out and the buyer (me) has to pay solicitors fees plus £2500) . THIS IS A SCAM AVIOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
G · 1 June 2020 · National Residential Chester
Agent replied · 11 June 2024
Dear Gary, you know that this review is simply incorrect. You agreed to buy a property for £110K and paid a £2500 auction deposit then reduced it to £100K. The seller reluctantly agreed to this. However, on the day completion 27th March you did not pay your funds to your solicitor and when I called you you said "you know what mate I'm pulling out". We had a 24 min conversation and you made it clear that you thought prices would drop 50% with the lockdown and although I said lets see how things go for 3 weeks in case the lockdown eases we also agreed that my responsibility is to resell it for the seller and you agreed for me to do this. We resold it on 6th April to a cash buyer paying £90K and then 6 weeks later when we were about to complete with this new buyer (8 weeks after you pulled out) you suddenly came back to us saying you wanted to complete. We discussed this and your belief that we had agreed to give it 3 weeks (not borne out by the facts plus you called back after 8 weeks) but I still gave you the chance to complete at the original £100K price (we would have had to compensate the new buyer and get agreement from the seller) but then when you learned that we had sold it for £90K you dropped your price to £95K. I said this is not acceptable but agreed to put it to the seller as our existing buyer had not yet exchanged contracts but our seller refused to sell it to you and insisted we proceed with the new buyer. Our terms are clear; if you withdraw or reduce the price you lose your deposit and you did both. Not only that but you delayed 8 weeks coming back to us (our terms to complete are 56 days - you were way beyond that). We have recorded phone calls where you accepted you would lose your deposit but that I said that was your preference. We will deal with your complaint fairly with our complaints manager Rachel but it is clear that you pulled out and then reduced your price and you also delayed way beyond the 56 days. All of these are clear breaches of our auction terms and would risk forfeiting your deposit. Thanks, ,David Director
★★★★★ 5/5
Trustpilot15 Ivesley Cottages
I would have to say during this very difficult time (Covid19) these guys went over and above, to get the deal over the line.
Phil · 15 May 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Phil, thanks for your kind review and for all your help completing in less than 3 weeks during the lockdown. I hope the investment is a great one for you. All the best and thanks, David - National Residential
★★★★★ 4/5
TrustpilotNational Residential
Looking for an estate agent can be a daunting task but when I contacted National Residential, I felt an immediate sense of trust and confidence on them. They handled every query and apprehensions I had with care and professionalism. I can easily get in touch with them through a phone call, email or even just a text. They will get out of their way to serve you and to get to the completion of the sale. It took me a couple of months more as originally planned for the sale to be complete but that was due to the buyer's part(looking for another mortgage lender??).I was glad and very satisfied that I chose National Residential. Thank you David and your staff Ben, Tom and Charlie.
Rina · 6 May 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Rina, thanks for your very kind review and I'm glad we could help. I hope all is going great for you and all the best for the future. Many thanks - David and the Nat Res team
★★★★★ 4/5
TrustpilotGreat Service all the way
Rating only, no written review.
Olu · 20 April 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Olu - thanks for your kind review. You were awesome and patient waiting for the sellers chain tom complete. I hope the investment works out great for you. All the best, David and the Nat Res team
★★★★★ 5/5
Trustpilot100% recommend
Great communication and helped me with any questions. Would definitely recommend.
Georgia · 17 April 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Georgia, thanks for your review and I really hope all is going great for you in your new home. Many thanks and good luck - the National Residential team
★★★★★ 3/5
TrustpilotWas promised that I would receive…
Was promised that I would receive offers extremely close to the asking price however this wasn't the case. Best offer received was just under 90% of the asking price and by the time they take off their extortionate fees then it was even lower.After one viewing I came home after a weekend away to find every light had been left on in the property. I came home after another weekend away to find that the front door had been left unlocked! They were very apologetic and I was promised that I would receive compensation however this was never forthcoming
GARY · 13 March 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Gary, I do not know which property you are referring to as I do not have your surname or address to search but the properties we sold for a 'Gary' were all several years ago back in 2014/2015/2016. Checking the notes the sales were all fine and no concerns ever raised at the time. If you want us to look into this for you please call us on 01244341066 or email us at rachel@national-residential.co.uk. Thanks, David (Director)
★★★★★ 4/5
TrustpilotOverall a good job done
I worked with my son to buy a little terraced house in Lancaster that was initially up for auction. We asked about and agreed a buy-it-now price. When it came to the legal part our solicitor realised there was an issue with the freehold that required action by the Land Registry. That took a very long time, though we got there in the end. At every stage National Residential did all they could to try and speed the process up for everyone’s benefit, and negotiated one or two additional concessions along the way, given the long wait. So although it was quite frustrating at times, we felt National Residential did a good job.
Gerard · 7 March 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Brendan & Gerard, you guys go down as our most patient buyers yet and we thank you for this. The title plan issue that was identified at the land registry took way longer than it should have done to resolve. 6 months versus expected 2 months. We really appreciate you sticking this out and glad we could compensate you and get you a better deal in return. We hope it proves to be a great buy for you. Thanks again, Nat Res team
★★★★★ 5/5
TrustpilotNational Residential highly recommended
We found all staff we dealt with to be very friendly, helpful and informative. Everything was explained to us and our house sale went through very smoothly. We would have no hesitation in using them again. We highly recommend National Residential.
Mr · 4 March 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Carol and Colin - so happy that we were able to complete on your sale while you were away on your extended holiday. thanks for being so efficient and choosing National Residential. Hope it all works out for you and Colin. Thanks again, the Nat Res team
★★★★★ 5/5
TrustpilotHighly recommended people
Highly recommended people, very polite, reliable and cooperative
Kifayat · 22 February 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Kifayat, thanks for your kind review. Glad we could help you and complete quickly. All the best for the future. The National Residential team
★★★★★ 5/5
TrustpilotI chose National Residential
I chose National Residential, from an advertisement. Of course I had concerns but they were soon put at ease. I was given the name of staff members, whom l could contact and they kept me informed throughout the sales process, even the boss was easily accessible and very helpful. I have nothing but praise for the company and their professionalism. Thank you again.National Residential.
Annette · 22 February 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Annette, thanks for your kind review. Glad we could help you get your sale and help with your move abroad. All the very best for the future. The National Residential team
★★★★★ 1/5
TrustpilotThese aren't really auctions
These aren't really auctions, just a way for estate agents to hype interest and inflate prices. As with a traditional way of buying, you can put in and offer subject to it being taken off the market (closing the auction). The only difference is, you have to put down a deposit immediately.
Dug · 12 February 2020 · National Residential Chester
Agent replied · 11 June 2024
H Dug, your review and complaint was fully investigated and determined to be a clear case of sour grapes - maybe with a sprinkling of misunderstanding on your part about how auctions work? Your bid was £5,000 less than the winning bidder and you emailed us to say you would not increase your bdr. We therefore sold to the highest bidder and ended our aution an hour auction earlier than the 7pm scheduled time as you said you did not want to bid any higher and we had no other bidders. If you wanted to bid higher you had the opportunity to do so and you could have won the auction. We absolutely followed the auction protocol and sold the property to the highest bidder. We reported this back to you and offered you a gesture of goodwill to update your review to correctly reflect the reality of what took place but although your partner agreed to do this you personally refused. I wish you better luck at your next auction purchase - just remember the highest bid wins. Many thanks, David (Director)
★★★★★ 5/5
TrustpilotNational Residential 👍
National Residential were brilliant in their quick correspodence and always very professional. Thoroughly experienced agents who are aware and sensitive to each clients' specific needs. Patient and invaluably supportive; greatly appreciated by a first time buyer.
Forida · 26 January 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Forida, thanks so much for your kind review. Your lender put us all through our paces - they were very thorough - but we got there in the end and thanks for all your help along the way. Good luck with your invetsment and keep in touch. Manyt hanks, National Residential
★★★★★ 5/5
TrustpilotWe are very happy with our experience…
We are very happy with our experience with National Residential. The concept of modern auction was new to us and I can now say that I am pleasantly surprised by the process. It was quick and efficient with a high degree of transparency. Overall a great experience 👍
Prafull · 26 January 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Prafull, thanks so much for your kind review and I'm glad we could help resolve your concerns with the sellers belongings and the hen enclosure potentially being left at the end. We hope you love the house and it all works out great for you. Many thanks, National Residential
★★★★★ 5/5
TrustpilotThese guys did an amazing job from the…
These guys did an amazing job from the start to finishing with buying my HMO property David was always happy to answer any questions and give advice when needed
Alex · 25 January 2020 · National Residential Chester
Agent replied · 11 June 2024
Hi Alex,Thanks for your kind review.Thanks also for your help getting things done. We hope your investment proves to be a great one. All the best from National Residential
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
