Trusted Agent profile

National Residential estate agents in Chester and Paisley

4.5

★★★★★ Excellent

600 reviews across 2 offices and 2 platforms

National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

269

Reviews on Google

All 2 offices

Trustpilot logo

331

Reviews on Trustpilot

All 2 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

National Residential's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every National Residential office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

David Is a property expert

David was inspirational from day one till we exchanged the contract. He kept in constant touch with all parties involved on a weekly basis to make sure we are on track to achieve our aim. Without David’s advice and support, we wouldn’t have been able to sell our house and buy a new house.

Violet · 9 July 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Violet, thanks so much for your very kind review. too kind!!! Also, you and Frank both did a fab job finding your property in the lockdown and working with our panel solicitors and broker to get things done. I wish you the best of luck for the future. Thanks again, David and the Nat Res team

5/5

Trustpilot

Brilliant. Thank you!

I cannot rate National Residential highly enough. The service and guidance provided by David and his team throughout the sale of my property was outstanding from start to finish. Personable, efficient and professional. I genuinely believe these guys have their customers best interests at heart and I will certainly look to use this company again in future.

L · 3 July 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Linzi, thanks so much for your very kind review. I found the way you got caught in the trap with the cladding report ('high rise' flats) unacceptable. Its a shocking situation for homeowners to be let down by the council and freeholders who could not be bothered to get the cladding report resulting in you having to take a reduced cash offer. thankfully you got to move to the new home you always wanted and I wish you the best of luck for the future. Thanks again, David and the Nat Res team

5/5

Trustpilot

Feedback about National Residential …

David was able to guide me from day one about how to sell my property quickly including getting me in contact with a solicitor and a broker for my new property. Through his guidance, everything went smoothly as he was chasing up both solicitors and brokers as well the estate agent for the new property.

Franklin · 2 July 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Franklin - thanks for your kind review and glad we were able to help you to sell and buy your new home. I hope it really works out for you and wish you the best of fortunes. Thanks, David and the team

5/5

Trustpilot

Very proactive and efficient service

Very proactive and efficient service. Managed to find innovative solution to avoid abortive purchase. Will use them again.

Vikram · 2 July 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Vikram, thanks for your kind review an being patient and proactive overcoming the 'Cladding Report' issue. All the best in your new home. Thanks again, David and the team

5/5

Trustpilot

I was very happy with the service…

I was very happy with the service National Residential Provided all questions were answered quickly,l was able to buy a property and complete in one month I would recommend great team

Milton · 28 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Milton, thanks for your kind review and for being proactive. Have a great time in your new home! all the best David and the team

5/5

Trustpilot

Very professional

Very professional, responded to all questions to enable a full sale from viewing to completion within 4 weeks

Nimish · 27 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Nimesh, thanks for your kind review ann being very proactive so we completed as soon as we did. Have a great time in your new home! all the best David and the team

5/5

Google

Rating only, no written review.

Claire · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Claire, thanks for your kind review. You were the most patient and helpful of buyers! I really hope everything works out for you in your new home. Thanks again, david

5/5

Google

Rating only, no written review.

Costea · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Costea, completed in just 48 days of taking you deposit so this is a great result thanks also to your help. all the bets with your new home. National Residential

5/5

Google

Rating only, no written review.

Carmel · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Carol. Thanks for the 5* rating. We are also really pleased that you were happy with them property being spotless on handover and passed on your comment to the sellers. Thanks again and good luck with your new home. National Residential

1/5

Google

Rating only, no written review.

Sharon · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Sharon, Alan and Darren We received a 1* review from Sharon which in our opinion is totally unreasonable and unwarranted.. I have asked you to review it based on the information below but you have chosen not to. We pride ourselves about delivering the best service possible and being totally transparent. We sold your property at a price agreed at auction and you could have rejected it at the time. Then throughout the completions process we never received a single message from Sharon all the way through to say that with Sharon nor anyone was unhappy with the service we were providing or our fees? Indeed only Darren her brother and co-owner was in contact with us and he was very happy with everything we did. Indeed we busted a gut to deliver on the fastest completion we could. We not only sold in the 28 day timescale but we completed in just 49 days. The original price we signed up for wat £135,000 and as we did not achieve the price we aimed for at auction we sold for £137,000 and you agreed to £130,000. From this fee of £7,000 we paid your legal fees. All the way throughout you were fully informed and agreed. In return for our fee and your agreement we then go above and beyond to deliver the fast completion timescales. Most auctions, such as I-am-Sold charge similar fees so what we are charging is not excessive. It is more expensive than the high street but the high street agents don’t deliver anywhere near the same results. If you want to pay estate agency fees you get estate agency results; ie 30-40% of estate agents sales fall through and their buyers are in chains and don't pay deposits and their completions take 6 months and you could still be on the market this time next year. Whereas with us the buyer paid a deposit and was chain free and completed in 49 days and your dad was moved well before Christmas which is what he wanted . You can't have a Rolls-Royce service for Robin Reliant prices. Not only this but you could have rejected this price and decided to sell with a local estate agent. Instead you agreed to the price and in return we 'delivered what it says on the tin'. I would ask you to consider your review as 1* review as you agreed the price (and you did not have to) and as a result we worked very hard at completing as quickly as possible and we had not complaints at all along the way. Indeed, even on the last day we worked into the evening going the extra mile to get the money in your account on the day, I think the 1* is a bit harsh and I would appreciate it if you would consider amending it to reflect more of the overall service we provided.

5/5

Google

Rating only, no written review.

Vasile · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Vasile, thanks for your rating! We with you all the luck and a Merry Christmas in your new flat. Thanks again, National Residential

4/5

Google

Rating only, no written review.

Mitul · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Thanks for your review but we are not quite sure who you are? Thanks, National Residential

5/5

Google

Rating only, no written review.

Vincent · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Thanks for your rating Vincent. Good luck with Chirkdale and let us know if we can help you with any other properties anytime. David- National Residential

5/5

Google

I would have to say during this very difficult time (Covid19) these guys went over and above, to get the deal over the line.PositiveResponsiveness, Quality, Professionalism, Value

Philip · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Phil, thanks so much for your kind review and good luck with everything!! National Residential

5/5

Google

Extremely helpful and efficient will go the extra mile to ensure a smooth transaction.

Colin · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Colin, thanks for your kind review and for all your help to get this completed before Christmas. It was touch-and-go for a moment but with your help we succeeded. All the best for 2020. Thanks again, National Residential

5/5

Google

Great communication and helped me with any questions. Would definitely recommend.

Georgia · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Georgia, thanks for your review and I really hope all is going great for you in your new home. Many thanks and good luck - the National Residential team

3/5

Google

National Residential helped me to complete my property purchase with frequent and easy communication.

Joanne · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Joanne, thanks for your kind review. A few things got in a the of a faster completion (holidays, seller move to Scotland etc) but I'm glad we completed on the date agreed. Hope it all works out great for you. National Residential

5/5

Google

Very good service. Everything was done on time. They kept us all the time informed about the progress of purchase.

Emilia · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Emilia, thanks also for you and Cristian for going the extra mile to get the funds from abroad asap to complete soon as possible. We know this can be a challenge! The seller was very appreciative of this. We wish you the best of luck with your new property investment. Thanks again, National Residential

4/5

Google

Great service all the way and David was always there to help when we had issues relating to seller response.

Olu · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Olu - thanks for your kind review. You were awesome and patient waiting for the sellers chain tom complete. I hope the investment works out great for you. All the best, David and the Nat Res team

5/5

Google

As a buyer these guys were on the ball from start to finish on a complicated sale these guys helped all the way and when issues raised when completion took place they paid to have the house professionally cleared could not have asked for better

Damien · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Damien, thanks for your kind review. A glitch at the end with the seller leaving all his stuff but I'm glad we were able to contribute to costs for removals and sort it out with you. Hope it all works out great for you. National Residential

5/5

Google

You made selling my house so easy and stress free, always someone at the end of the phone. I would strongly recommend them .

Jill · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Jill, thanks for your kind review. We're glad we could get the timings right for your move to Scotland. Hope it's going great for you. All the very best. National Residential

5/5

Google

These guys did an amazing job from the start to finishing with buying my HMO property David was always happy to answer any questions and give advice when needed

Alex · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Alex. Thanks for your kind review. Thanks also for your help getting things done. We hope your investment proves to be a great one. Keep in touch. National Residential

5/5

Google

A very honest, transparent agency with good communication (which makes a change!). I would have no issues recommending them and I would look forward to working with them again.

Amar · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi Amar, thanks for your very kind review and for also recommending us. We try our best to communicate as often as possible and when all key steps need doing and have been done. this ensures speed to get things done and also keeps customers informed and happy. We wish you the very best with your new home. Many thanks, National Residential

4/5

Google

Thank you or helping us find the perfect home. We have been settled in here . We will be referring you to all of our friends because of your excellent service

M · 12 June 2020 · National Residential Chester

Agent replied · 11 June 2024

Hi, thanks for a very kind review - although I'm not quite sure which of our clients you are :-). David and the team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about National Residential

Which National Residential office has the most reviews?

Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.

Where are the National Residential offices?

The two National Residential offices, by town:

  • Chester: 1, Hunters Walk, Canal Street, Chester, CH1 4EB
  • Paisley: National Property, Office 2, Craigs Business Centre, Paisley, PA3 2NB
Has National Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent