Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic service from start to finish, great communication and nothing too much trouble for David, Ben, Kash and the team. Thanks guys and a happy Christmas. Trevor & Jane
Hi Trevor & Jane, thanks for your kind review and for all your help with returning docs to get this completed. . All the best for 2020. Thanks again, National Residential
4/5
GoogleManaged to sell our property within a couple of days. Really good at responding and keeping us up to date with what was going on. Would recommend.
Hi Annalisa, thanks for your very kind review and for also assisting in completing quickly. We wish you the very best with your new home. Many thanks, National Residential
5/5
GoogleI am very satisfied with the entire purchase process, National Residential made it quick and easy. They kept an eye on the entire process and provided regular updates via text messages.
Hi Dariusz. Thanks for your kind review and also for raising the issue at the end with belongings being left in the loft after completion. We are sorry about that and are glad we were able to assist in contributing to resolve this for you. Thanks and good luck with your new home. National Residential
5/5
GooglePurchased a property through The Online National Residential Estate Agency, received 5 star service throughout. Good communication, prompt response to any questions. Helped throughout the Conveyancing process. 5 Stars.
Mi Mark - thanks for your kind review and I wich you all the very best with your new home. All the best, David and the team
5/5
GoogleDavid and the team sold our property in 13 days they worked tirelessly for us nothing was too much for them to do they went above and beyond to help us we would definitely use them again and would thoroughly recommend them to everyone David was exceptional what a nice guy he is.national residential great company.
Hi Robert. Wow - a nice review indeed. Thanks for this. It worked out great and you and Carol heled by being super-organised and responsive to overcome aqll the enquiries as quickly as possible. We hope that everyhting works out great for you both. Best of luck and thanks again, National Residential
5/5
GoogleHi During the last 4 months David &Tom have worked tirelessly to get my property sold for the best price and I would recommend them hold heartedly, They always kept me informed during the process of the sale.
Hi Harvey - yes what a mammoth completion it was - however you were awesome with patience and sticking with it. We overcome all the obstacles and got your short lease & tenanted property completed in the end. Thanks again and good luck! David and the team
4/5
GoogleI am in the process of trying to buy a property through national residential. From the outset, I have been told story after story after story. The property was sold to me without vacant possession guaranteed. I paid same deposit day, instructed conveyancer. It has been a slow several month long process which we are hopefully nearing the end off. Never again will I buy a property with vacant possession not already on the timeline with notice already served. Hopefully hopefully hopefully fingers crossed completion will be done soon. It has been a hard, hard, hard process trying to sort this out and I have been as quick as I can on my side. If national could respond as to why it has taken soooooooo long to close a "within 28 days sale" in over four months, I would be grateful. Anyway, tip for everyone else, if considering buying a property that's tenanted via national, buckle up and give yourself 6-9 months to get it sorted, also I would not advise paying the deposit till vacant possession is guaranteed (unless you wish to retain the tenants) *** REVISED MY REVIEW to 4 STARS *** Got there in the end, Closed on the property, I still stand by my previous experience, but changed the stars as there can be a light at the end of the tunnel, they are not total sheisters! (Like some companies)
Hi Arun, thanks for your review. Yes, selling tenanted properties is more complicated as some tenants we have to evict, others we pay incentive for them to leave early and some investors are happy to keep tenants. We don't know who at the start of the auction whether we will sell or what type of buyer we will have. When we sell we then manage the situation best we can depending on what the buyer wants. In your case we paid the tenants to leave. It took us 71 days to complete - less than 3 months - far quicker than any eviction process. We are glad it worked out for you in the end. All the best. National Residential
5/5
GoogleDavid and his team was absolutely amazing from start to finish and went above and beyond the whole journey of my purchase. I will definitely use them again for future purchases and sales. Thank you again Shane
Hi Shane, thanks for your very kind review. You also worked hard getting the finance in place and resolving the issues raised by solicitors and broker. We really all wish you the very best with your project - its a large and great house with amazing potential so all the best to you. Many thanks, National Residential
5/5
GoogleHighly recommended people, very polite, reliable and cooperative. I bought a house from them and my overall experience was great... the whole staff is very proactive and responds to all your queries in a very professional way.
Hi Ina, thanks for your kind review. David and the team
5/5
GoogleI had a brilliant experience with the team. They were very good, supportive and professional throughout the whole process. I strongly recommend them to anyone who is interested in buying or selling of a property.PositiveResponsiveness, Quality, Professionalism, Value
Hi Olusola - thanks for your kind review. I hope everything works out for you and you find the perfect new home. Many thanks - David and the Nat Res team
5/5
GoogleGreat Experience! All team very helpful all throughout the process. Definitely Recommend!If to buy again would be looking on there website again!Online auction may sound scary, but from my experience quick. Well organized sale. Thanks Guys!
Hi Marius, thanks for your kind review and for being so patient and proactive trhoughout the sale process. good luck with your new home. National Residential
5/5
GoogleI bought two flats from National Residntial using the modern method of auction. I put down £2,500 on each property to secure but this was a deposit which was taken off the price of the flats on completion. It is a method of buying I would use again. David was very good at chasing up the soicitors when things were getting delayed and kept all parties informed at all times. I would be happy to use National Residential in the future and will occasionaly look at their website to see what poprerties are available close to my area.
Hi Brian, thanks for your kind review. With your help and commitment we overcome a few challenges along the way: ensuring the two flats were correctly registered at the Land Registry with modern title plans and setting up the management service & charges properly. We really appreciated all your help and patience with this. We hope your BTL investments turn out great and wish you the best of luck. Thanks again, National Residential
4/5
GoogleThe communication at national residential was great. They really did everything within their power to ensure that I (the buyer) got the best deal, but that the seller did too. I would definitely recommend them.
Hi Laura, thanks for your review. We appreciate all your help too getting the matter completed. We look forward to helping you with the refurbishment project and flat getting the conversion conforming to building regs. thanks again, National Residential
5/5
GoogleRecently bought a house through National Residential. No problems. Everything went well and quickly. Nice and professional service. Once again thanks to whole team especially David. I really recommend.
, thanks for your kind review and we all really wish you both the very best of luck in your new home. All the best for 2020. National Residential
1/5
GoogleTwo days ago we went to see the property in East London and it was my worst viewing appointment so far. First of all, we thought that the appointment slot is just for us, but turned out that everyone was invited at the same time and people came with their families, so around 10 people were just standing outside and waiting and we all were invited to come in at the same time, which we didn't do and just decided to go one by one ourselves. Once it was our turn and we entered we were so disappointed: there was lots of water on the kitchen floor and mould around the windows, once I opened the door to the back garden there were two big rubbish bins just in front of the exit, upstairs it was smelling so badly and it was so dirty, just looked like abounded property to me. We just didn't know what to say to the agent after he asked "how did you like the property?" Afterwards, I received the text that this property went up for £10.000 more and if I'm happy to bid for even more... I don't know if it just depended on the agent who is running the property like that and can't even tidy up or if this whole agency thinks that it's okay to sell rubbish like that for such money.
Hi Ksenija, thanks for your review. We sell properties via auction and almost ALL of our viewings are block viewings like with every other auction. We make all this clear in our terms and buyers usually know this. The condition of a property 'is what it is' and all photos and details are online. The reason auction properties are sold cheap is they need a refurbishment. Like with any auction, the bids come in and the price goes up and we sell (hopefully) to the highest bidder. I would advise auctions are not for you - stick with local agents and pay top prices. ALL of our properties are generally sold cheaper than estate agents - it is a different market. Thanks and good luck, David (Director)
4/5
GoogleDid not do their due diligence on a student property they were selling at the back end of 2019. One of the management companies associated with the sale gone into administration and the existing one RMG Living had the worst reviews on trustpilot. The cashflow for the student property was also overinflated and the management costs, and quality understated. I paid 2,500 deposit to National Research after which previously unrevealed information began to reveal itself. It took Herculean effort to get my £2,500 deposit back, with many members of staff questioning my portfolio and experience in property after I revealed the problems with the sale. I opened up a chargeback case against the company because I paid via Visa Debit as the company refused initially to refund my 2,500. in the end Tom the sales retracked and sent me my deposit, due to my arduous resilience, the Director David informed he would intervene but ending up running with his tail in-between his legs as time went on. All in All Tom dropped his resistance and took accountability and at that point I gained respect for him. We left on a good note and I believe National Residential has learnt from this experience and is now doing better moving forward. So I will do business again with the company but every investor carry out extensive due diligence from scratch yourself.
Hi, thanks for your review. Unfortunately we not do the due dilligence that you refer to pre-sale. This type of information is found out by solicitors usually when they order the management pack and do their conveyancing enquiries. Management companies come and go all the time. This is the nature of leasehold sales and the legal status and the wellbeing of management companies is not something estate agents are not required to assess this presale. However, you were proactive and once the issue was identified by yourself your deposit was refunded and you immediately and you therefore incurred no loss. I wish you good luck at purchasing your next deal. Thanks, David (Director)
4/5
GoogleI worked with my son to buy a little terraced house in Lancaster that was initially up for auction. We asked about and agreed a buy-it-now price. When it came to the legal part our solicitor realised there was an issue with the freehold that required action by the Land Registry. That took a very long time, though we got there in the end. At every stage National Residential did all they could to try and speed the process up for everyone’s benefit, and negotiated one or two additional concessions along the way, given the long wait. So although it was quite frustrating at times, we felt National Residential did a good job.
Hi Brendan & Gerard, you guys go down as our most patient buyers yet and we thank you for this. The title plan issue that was identified at the land registry took way longer than it should have done to resolve. 6 months versus expected 2 months. We really appreciate you sticking this out and glad we could compensate you and get you a better deal in return. We hope it proves to be a great buy for you. Thanks again, Nat Res team
5/5
GoogleThis is the best estate agent we have ever met. The process was a bit more complicated than a standard residential property. But eventually we met the deadline due to David's efficiency and excellent communication among the solicitor, broker and the vender. Even after our purchase, the team still looked after us and assisted us to sort out futher issues. We were really pleased with all their assistance and professional advice. Looking forward to our future cooperations.
Hi Joyce. It was a marathon with steeplechase hurdles all along the course but we absolutely got there in the end. So glad it worked out. Hope you make your investment millions now. Thanks and good luck. David
1/5
GoogleInteresting company that seems to offer money to have bad reviews edited or removed. Last offer was £200. My wife gave a factual review with a low rating to make people think about what they are entering into. If you want to use this company to sell your house it will cost. Their reply to her review was so long the review was hidden!
Dear Denton. National Residential prides itself in continuous improvement and customer satisfaction. We sold your property at a price agreed by yourselves at auction. If at any point you didn't want to go ahead, you were absolutely encouraged to let us know, and no customer is ever obligated to sell through us, however at no point throughout the process did we hear any message from either yourself or your wife to say you were unhappy with our service or fees, or didn't want to go ahead. All other parties, including Darren, your wife's brother, were in contact with us to say they very happy with everything we did. Despite this, and as part of our high standards of always working to ensure every customer has a great experience with us, we offered you compensation as a gesture of goodwill, however neither your wife or yourself contacted us back to discuss any concerns, or the reason behind your negative review. It is completely normal for all auctions, such as I-am-Sold, to charge similar fees to what we are charging - and these fees are not excessive. It is more expensive than the high street, but the high street agents don’t deliver anywhere near the same results. We take all feedback very seriously, however in this case we do believe it to be unreflective of the quality of our service. Having said that, we do wish you all the best going forward.
5/5
GoogleBeing abroad , I am so glad that I went the National Residential way. It left me with a certain peace of mind, especially as there was the issue of negotiating a lease extension with a VERY difficult freeholder. Many thanks to David and Co for the facilitation of an advance and for the quick communications via phone and email. Great job. Highly recommended.
Hi Micahel, thanks for your kind review and for all your help with returning docs while you were abroad. We have a challenge with yours to get a new and extended lease agreed with your Freeholder and buyers solicitor but we sorted it int he end. This took much longer than we envisaged and I'm glad we could help you with cash advances to repay you for you amazing patience waiting to complete. Thanks for being so patient esepcially with the solicitors. All the best for 2020. National Residential
5/5
GoogleWe found all the staff we dealt with to be very friendly, helpful and informative. Everything was explained to us and our house sale went through very smoothly. We would have no hesitation in using them again. We highly recommend National Residential.
Hi Carol - so happy that we were able to complete on your sale while you were away on your extended holiday. thanks for being so efficient and choosing National Residential. Hope it all works out for you and Colin. Thanks again, the Nat Res team
5/5
GoogleDavid, Tom and the team at National Residential we’re always available to help and provide updates whether that be via telephone or email. They effectively liaised between ourselves and the seller to ensure a smooth and stress free sale from start to finish - we couldn’t have asked for a better team to deal with whilst purchasing our first home. Thanks again! Charles and Charlotte
Hi Charles & Charlotte. It was a real pleasure and fun working with you guys. You were very understanding and patient waiting for the probate to come through even though the delays seemed to take an age. You have a great sense of humour and outlook and went the extra mile to be proactive and help get stuff done. I hope the your new home is everything you could have wished for. All the best. National Residential
5/5
GoogleWe are very happy with our experience with National Residential. The concept of modern auction was new to us and I can now say that I am pleasantly surprised by the process. It was quick and efficient with a high degree of transparency. Overall a great experience 👍 …
Hi Prafull, thanks so much for your kind review and I'm glad we could help resolve your concerns with the sellers belongings and the hen enclosure potentially being left at the end. We hope you love the house and it all works out great for you. Many thanks, National Residential
5/5
GoogleMy son purchased a house which was being sold through National Residential. We dealt with Tom and David and from start to finish everything went smoothly with completion within 4 weeks. I cant recommend them enough for which can be a very stressful time but was made without any problems, always in touch to keep everyone updated.
Hi Trish, thanks for your kind review and for your help completing quickly. Hope you all have a fab Christmas in the new property. Thanks, National Residential
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Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards: National Residential, Chester won Trusted Agent.
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