Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBrilliant for fast sales.
Hi Simon, thanks for your kind review. We look forward to working with you and becoming even better at what we do - and helping customers get the best price quickly. David and the Team!
1/5
GoogleReally bad service! I wouldn’t recommend to anybody, that’s for sure!
Hi Benjamin, sorry to get your review. I can't locate your enquiry on our records to look into it. I do not have you on record buying or selling a proeprty through us so please let me have mroe details so I can look into this for you. You can post here or email info@national-residential.co.uk and I will respond asap. Many thanks, David (Director)
5/5
GoogleReally helpful and professional. Always someone in the office to help with questions.
Hi Atik, thanks for your kind review and choosing us to sell your property. Wth your help we were able to complete as fast as possible. Thanks again and good luck. David and the NatRes team
5/5
GoogleVery good service ,keep in touch at regular intervals would highly recommend
Hi Christine, thanks for your kind review and choosing us to sell your tenanted property. Wth your help we were able to complete as fast as possible. Thanks again and good luck. David and the NatRes team
5/5
GoogleI really had a excellent experience with this agency, as the are trusted.
Hi Hazaa, thanks for your kind review and please contact us anytime if we can help you further. David and the NatRes team
3/5
GoogleThey did sell my house which was great, but the communication between all parties was really poor and became quite stressfull
Hi Samantha, thanks for your kind review. I take on board your comments, but your sale was somewhat complicated as you were in a chain and purchasing an onward property with the help of another solicitor. Our buyer for your property was able to complete sooner than your onward purchase was ready, but we could have coordinated matters more efficiently in the final week. We still achieved a fantastic result of selling in 19 days and completing in 64 days, especially for a chain. Thanks again and best wished for Xmas in your new home. David and the Nat Res Team
5/5
Googlefrom the begining of the journey to the end everything was dealt with very proffesinally all the staff are very courteous and helpfull. we had nothing to do,they handled everything thankyou so muchPositiveResponsiveness, Quality, Professionalism, Value
Hi Helena, thanks for your kind review. I am glad we were able to sell a non-standard construcion property even with a tenant who stopped paying the rent. We were only able to do this with your support to hold back some funds to resolve the issues so thanks for being so supportive. I will keep in touch. Thanks, David and the Nat Res team
4/5
GoogleOverall a good experience , took longer than expected and originally promnised but that was due to buyers finance issues. Would use NRE again
Hi Tony, thanks for your kind review and for choosing us to help you sell. Best of luck in the future. David and the NatRes team
5/5
GoogleBought my first house with them very pleased with the whole process even during the covid pandemic it didn't get in the way.PositiveResponsiveness, Professionalism
Hi Lee, thanks very much for your kind review and for remaining patient while we worked to rehouse the tenant to a council property to enable you to purchase with vacant possession. Sorting tenant issues like this is not straight forward, particulalry with Covid-19 and stretched councils causing big delays, but we got it completed in 3 months and thanks for staying the course. We hope you love your new house and all the best for the New Year. Thanks again, David and the NatRes team
5/5
GoogleI made a purchase through National residential. They were all over it from the initial offer going in. Great communication throughout and a quick efficient purchase.PositiveProfessionalism
Hi Warren, thanks for your kind review and for helping us proactively overcoming the last minute issue with the FRA report. Your sale is an example of how all 3 parties; Agent + Buyer + Seller all need to be working together to overcome the innevitable obbstacles that arrise to get sompletions over the line. However, you went above and beyond with arranging the FRA report so I want to personally thank you for this. I wish you all the best for the future. David and the NatRes team
5/5
GoogleHighly proactive and efficient service. Managed to find clever solutions to avoid abortive purchase transaction. Would recommend them.
Hi Vikram, so happy we could help get this one over the line - in no small part to your pro-activity. The seller is also over the moon. Thanks again and I wish you both a prosperous and happy time in your new home. David and the Nat Res team
5/5
GoogleVery happy with the service I received, especially during corona. They got back to me very quickly whenever I had questions and were very transparent throughout the whole process, would recommend!PositiveResponsiveness, Quality, Professionalism
Hi Catherine, many thanks for your review. You were very patient, with the seller having to find a property to move to twice and then Covid coming along and solicitors going on Furlough. It all happened but we complete in the end as quickly as we could. We wish you the best of luck in your new home. Thanks, David and the Nat Res team.
5/5
GoogleThis was a difficult sale for me as I had lived in it for 41 years. The staff were very understanding and helpful as an added difficulty was the fact that I am unable to speak. In the end everything went well.
Hi Frank, thanks for your kind review and I am happy we could get it completed for you as soon as we could. I know it was worrying you so it's great it all worked out. All the best for the future. David and the NatRes team
5/5
GoogleI chose national residential to sell my rented property as I wanted a quick efficient , and minimal effort sale...all of which I got.From start to finish the staff were helpful, easy to contact , gave me realistic advice and made the whole process so straight forward I would & have recommended them to friends in similar situations
Hi George, thanks for your kind review. We had some delays with your landlord-buyer being abroad but we completed a soon as possible after xmas. Thanks again and good luck. David and the NatRes team
5/5
GoogleGreat communication throughout and they really went the extra mile to get the purchase done when dealing with a difficult finicky seller. Would happily purchase again through them.PositiveResponsiveness
Hi Tommy (Dylan) - thanks for your kind review and for all your assistance to complete quickly - within 33 days - even with challenging tenant and sellers changing circumstances. We wish you the very best of fortune with your new investment and a Happy New Year. Thanks, David and the NatRes Team
4/5
GoogleI have recently sold a flat through National Residential and I'm very pleased with the service I received. They obtained a lot of viewings and kept me very well informed. I would definitely recommend them.
hi christine, thanks for choosing to sell through ourselves. We had one buyer pull out due to getting cold feet with Covid but you stuck with us and we managed to resell again. We really appreciate this and I'm happy we could get you the price and speedy sale you wanted. I hope all works out for you. Thanks again, David and the Nat Res team
5/5
GoogleI would definitely recommend this Agency. The sale was stress free thanks to the efficient and competent team. I'm very happy with the service I received and will be using them again in the future
Hi Rajni, - thanks for your kind review and glad we could help you with your sale. Please keep in touch if we can help you further. Thanks again, David and the NatRes team
5/5
GoogleTom an David are very proactive in dealing with any issues immediately. As with any purchase of property there are snags but were quickly and efficiently dealt with. Hope to do more business in the near future.
, thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions and getting the stat declaration but you remained patient throughout. Thanks again and good luck. David and the NatRes team
5/5
GoogleWe found national residential friendly polite and kepted use update throughout the process and advice us with any changes that came up we sold are house within in two months and completed in five weeks which was excellent service by them and the solicitors going on are experience I would definitely recommend them.
Hi Rebecca & Ian, thanks for choosing to sell through ourselves and I am glad we could get a really quick completion (just 35 days). We wish you all the best. thanks again, David and the Nat Res team
5/5
GoogleA great company, would highly recommended. From start to finish the process was fantastic. At all times I was kept up to date and any queries were answered almost immediately. Thanks for making what is usually a stressful process so smooth and easy!PositiveResponsiveness
Hi Rachel, thanks for purchasing through National Residential. We completed in just 51 days with your proactive help. Thanks again and good luck. David and the team
5/5
GoogleReally efficient and helpful estate agent. No time wasting at all; just very motivated people keen to get properties off the market. There communication with all parties was excellent and allowed me to buy the property very quickly.
Hi JS - thanks for your kind review and glad we could help you with your purchase. I hope you are happy with your new property and please keep in touch if we can help you further. Thanks, David and the NatRes team
5/5
GoogleAs first time buyers we were able to secure a property we never thought we would. David and Tom were able to deliver a service which other estate agents do not provide, even when there were inherent setbacks. Would happily use again. Thanks all, great work 👍🏻PositiveValue
Hi Tom, thanks for your kind review and also putting us through our paces getting this one over the line. We had to do more than most with refurbishments and repairs but it wll worked out because you really wanted the property. Reall Win-Win. We wish you all the best for the future. David and the NatRes team
5/5
GoogleAs a housing landlord I wanted to start selling properties and a "modern auction" seemed to be the way to go. It was and the experience was easy and supported all the way. There was a successful sale and no problems at all with the service received.
Hi Richard, thank you for your kind review and I'm glad all went well. If we can help you in the future please get in touch. All the very best, David and the NatRes team
5/5
GoogleBrilliant service from David & his team at national residential kept up to date at all times . Any problems were dealt with In a timely manner . Could not have asked for a better service.With covid affecting use all ( was doubtful our house would sell )we still managed with in 8 weeks to sell our house in carlisle . Definitely recommend this great team .PositiveResponsiveness, Quality, Professionalism, Value
Hi Frederick & Margaret, thanks for your kind review and for choosing National Residential. I wish you both well. thanks again, David and the Nat Res team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.
