Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have purchased the property
I have purchased the property, during the purchase I had lots of challenges. Bust the team was very supportive and efficient. Big thank you to Rachel Davies and her team.
Hi Salema, thanks for your kind review and I'm glad we could get your property purchase completed. I hope all is going well. Thanks again, David and the NatRes team
5/5
TrustpilotGood communication and service
Rating only, no written review.
Hi Luke, , thanks for your kind review and I'm glad we could get your tenanted property purchased quickly. I hope all is going well. Thanks again, David and the NatRes team
5/5
TrustpilotNational Residential privide a seamless service.…
National Residential kept me informed of the progress of my sale at all times. They dealt with every part of the process and met their deadlines. Would recommend their services to any prospective seller.
Hi Martin, thanks for your kind review and I'm glad we could get your tenanted property sold quickly. I hope all is going well. Thanks again, David and the NatRes team
5/5
TrustpilotGreat service
Great service, purchase was smooth with no issues, the team kept me updated throughout the whole process until key collection! Recommended.
Thanks for your kind review and don't forget to keep checking our site for new properties to buy. David and the Team
5/5
TrustpilotFantastic
Fantastic . Sold house in one week
Thanks for your kind review Mike!
4/5
TrustpilotGood communication sold within a week
Good communication sold within a week. Completed quickly would recommend
Hi Glen - thanks again for a kind review and for choosing ourselves to sell twice! All the best David and the NatRes tem
5/5
TrustpilotWe had a very positive experience using National Residential
We had a very positive experience using national residential. It was a pleasure to work with the staff in the team. From day one the communication was constant, and during the selling process Tom remained very professional and guided me through the bidding to get the best deal to suit our needs. It was a seamless approach, and I would like to thank the team for all their hard work. We would definitely use them again and recommend to friends and family. Great experience!! 😃
Hi Amanda, thanks for your kind review and I'm glad we could get your property sold quickly and secured with a long-stop completion for when your new property was ready to move into. I hope you love your new home and thanks again, David and the NatRes team
1/5
TrustpilotThey ask for reams of paperwork and…
They ask for reams of paperwork and photos. And just stick your property on rightmove etc. Better off using a local agent
Hi Martin, I take note that you have made 12 reviews on Trustpilot and almost all of them are 1* reviews. We ask for ‘reams of paperwork and photos’ so we comply with AML and rules for estate agents and also so we can do our very best to market your property to help you (and all our vendors) to sell quickly for the best price. We listed your property for sale at a guide of £85,000 and only one buyer registered and was not interested to proceed further due to the poor condition of the property and the rear garden that was overflowing with weeds. Although we do our best to get our desktop valuations right, the number of buyers who register when we go to market is the best guide to the value of a property unfortunately it was obvious that your property was not going to sell for £85,000 and in my opinion, it might sell for £70-75,000.You recently sent us a message to ask for us to make you a cash offer to purchase your property so I personally replied to you with the valuation feedback that in my opinion your property would sell for no more than £70-75,000 through our auction and therefore any cash offer we could make would be £50-60,000. This is because as a business we have to make a £20,000 margin when we buy and sell to cover risks and costs and to make a profit. I thought I was helping you to give you precise feedback and to give you a cash offer you requested.
5/5
GoogleDave and his team were great from the moment of bidding on National Resident website to completion in just 4 weeks. They were always only a phone call away. Thank you once againPositiveQuality, Professionalism, Value
Thanks for your kind review. David and the team
5/5
GoogleOur experience in dealing with the The Online National Residential Estate Agency has been excellent - especially taking into account the limitations Covid has place on businesses. The staff of the Chester office have been extremely helpful - no query has been too much trouble for them and they always respond promptly to emails and telephone calls. Highly recommended. (Gill White - LL30 1LQ)PositiveResponsiveness, Professionalism, Value
Hi Allan and Gill, thanks for your kind review. It was a lengthy process due to the freehold/leasehold strucuture and we appreciate the paitience you showed seeing the sale through till the end. I hope the property is great for you and the best of luck. Thanks, David and the Nat Res team
5/5
GoogleAll of the team were very helpful especially David and Rachel who went out of their way to make sure that we received the best service possible. We had quite a long delay in the purchase of our house but were reassured by both David and Rachel. They did everything that they possibly could to get things complete as soon possible for us. Thanks again to all of the team.PositiveProfessionalism
Hi Sarah, I am so glad we got there in the end. We had several challenges along the way with a couple of chains that you were not aware of - and we only became aware of half way through. I know this caused stresses and strains but thnkfully we got there! I hope you and Lee love your new home. all the best for Xmas - David and the Team
1/5
TrustpilotI take my previous review back
I take my previous review back. Unless you can afford to lose 45k on the price of your house. DON'T Waste your time with these people.They get your hopes up and then drop you on your bum from a great height.Now I was willing to lose 20k to get out of my very difficult situation, it would have been worth it. But this isn't a deal it's a mugging.
Hi Lesley, thanks for your review but we did not sell your house and only made you two offers based on what you requested. You contacted us about 26 Cleveland, Bradville, MILTON KEYNES, MK13 7BA and informed us this is a tenanted property, and you wanted a quick sale and you also enquired about our company advancing you £150,000. We advised you that your property would sell for £230K if it was vacant and in good condition but that through our auction, investors would pay less - likely £210,000 due to the condition and the fact that it was tenanted (homeowner occupiers pay on average 10% more than investor being required to buy with tenants in situ). Therefore, after fees, you would be receiving around £200,000 from an investor sale with tenants in situ. You also requested a cash advance of £150,000 to buy another property as you told us you could not wait for the funds from the auction sale. We provide a service to offer a cash advance (unlike all other agents) and our fees are 10-20% of the amount advanced depending on the timescale funds are required. You were therefore offered two options £170,000-185,000 with the cash advance and £210,000 without the cash advance. We are completely transparent with our offers, and we advised you could sell more through an agent if vacant versus our offers through our auction sales - you turned them down which is obviously your choice but the 1* review is completely unfair just because you did not find them high enough?
5/5
TrustpilotGreat service and really easy contact
Great service and really easy contact - always up to date with everything.
Hi Monika, thanks for your very kind review. We wish you the best for the future. Thanks again, David and the NatRes team
5/5
TrustpilotFantastic service
Fantastic service, Excellent company, quick and buying company. Communication throughout has been really good, David were on hand to answer all questions we had and quick to chase up any question with sellers solicitors. I would recommend this agency. I am very happy with service and will be using them again in future."
Hi Pellumb, thanks for your very kind review and for chosing to buy through ourselves. We wish you the best for the future. Thanks again, David and the NatRes team
5/5
TrustpilotFantastic service with national…
Fantastic service with national residential from start to finish, they have different members of staff working on different stages of the process so you know who to speak to a each stage, and I had complete confidence with every member of the team. The property I was selling was a rental/investment property, I had a very good relationship with my tenant of over 13 years so I needed to look after her as this was her home, and the property was over 3 hours drive from my home, so I needed a company that I could trust and most importantly one that understood this and would look after my tenant through the process of finding another landlord/investor to purchase the property, this they did which during the COVID situation I think was fantastic, thank you to David and the team at national residential 👍
Hi Paul, thanks for your very kind review and choosing to sell through ourselves. We wish you the best for the future. Thanks again, David and the NatRes team
5/5
TrustpilotReally quick and efficient buying…
Really quick and efficient buying process. Tom and David were on hand to answer any questions we had, and were quick to chase up any answers with the seller/solicitor if they didn’t know it themselves. David especially went above and beyond to ensure our completion date was kept too! Thank you for everything! Would definitely recommend.
Hi Jayde, thanks for your very kind review. We wish you the best for the future. Thanks again, David and the NatRes team
5/5
TrustpilotFabulous proactive company that gets…
Fabulous proactive company that gets the job done. I looked at selling my house and spoke to this company. My first call with Ian was so good different then other agents, they don't over promise but give you good advice and they do everything to help you sell your house. Better then any normal agents. What I loved was that they gave you options and thought outside the box in selling with tenant in situ. What I was really impressed with is after having some personal problems I could not proceed, however they were still there and Ian tried to help. When I have sorted my personal problems I wont go to anyone else. I highly recommend them and I work in property.
Hi KAy, thanks for your very kind review - too kind :-) . We wish you the best for the future. Thanks again, David and the NatRes team
5/5
TrustpilotExcellent company fast efficient…
Excellent company fast efficient helpful and true to their word would definitely use them again.
Hi Denise, thanks for your very kind review. We hope we can help you again and look forward to the opportunty. We wish you the best for the future. Thanks again, David and the NatRes team
5/5
GoogleRating only, no written review.
Thanks Nimish :-)
5/5
GoogleRating only, no written review.
Hi Carly, , thanks for you kind review and being proactive throughout the process. I wish you well with your new property. Thanks again, David and the Nat Res Team
5/5
GoogleRating only, no written review.
Thanks for your review but we do not know who you are?
5/5
GoogleRating only, no written review.
Hi Sahil, thanks for your kind rating and for all your help and patience with you latest purchase. We had some challenges and delays with resolving the tenant and valuation but you remained patient throughout. Thanks again and good luck. David and the NatRes team
5/5
GoogleRating only, no written review.
Hi Derek, thanks for your rating and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions but you remained patient throughout. Thanks again and good luck. David and the NatRes team
5/5
GoogleRating only, no written review.
Thanks for your rating - although I am unable to locate your record. Thanks, David and the NatRes team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.
