Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleThanks to Diana I am have found an amazing new flat! Very good service and provided me with everything I needed. Thanks Diana!PositiveResponsiveness, Professionalism
Hi Charlotte, thank you so much for your lovely review of Diana - it makes all the hard work of the team worthwhile to get reviews like this.
5/5
GoogleGreat experience working with the team - especially Diana who worked tirelessly to find the perfect flat match. Overall highly recommendPositiveResponsiveness, Professionalism
Dear Anna, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleI was very happy to sort out my tenancy searching with Mountgrange Heritage and especially Diana Kubicki. I have found almost ideal option.PositiveResponsiveness
Thank you for the review of our Lettings team. We really appreciate it - especially Diana.
5/5
GoogleJon was a fantastic help in supporting my search for a new home. His professionalism and dedication towards helping was greatly appreciated. Thank you very much!
Dear Katie, we are thrilled to hear that you had such a positive experience dealing with Jon, I'll make sure your comments are fed back to him. Thank you so much for taking the time to write your review, it really means a lot to us.
1/5
GoogleI've rented flats in London since 2008. Mountgrange Heritage was my worst nightmare experience. Avoid at all cost. The story is too long to tell, but it was not pleasant and cost money.NegativeQuality
Hi Anna, we're so sorry you feel like this. Our aim is to provide excellent service to everybody. Please contact us if you'd like to raise any specific issues with us and we will take them on board.
5/5
GoogleAs I’ve been looking for a new place a very nice lady called Diana always checks houses for me, books viewings at any minute of the day or week and consistently tries to find the best houses in my budget, she’s very helpful and professional one of the best around to be honest !!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Travis, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleI’ve dealt with Annabel on numerous occasions, she is amazing to deal with...from start to finish she's there to help through the whole process. Highly recommend!PositiveResponsiveness, Professionalism
Dear Scott, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleI found Diana to be absolutely terrific. She was fantastic during my search process and has continued to be very helpful since whenever I have questions or inquiries into details related to my flat.PositiveResponsiveness, Quality, Professionalism, Value
Dear Fred, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleIt was a wonderful experience at Mountgrange Heritage, especially with Alexandra. With her and patient work attitude, I found a very satisfactory apartment.
Dear Yiming, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleEverything about the process was made as simple as possible. Diana was very helpful and even let us view the flat a second time to help us make our decision. Would definitely recommend!
Dear Josie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleWonderful service, Camilla was so professional and made the whole experience so easy for us, she was so efficient and attentive. A lovely independent company who go above and beyond. Thank you.
Dear Alice, I’m thrilled to hear that you had such a positive experience dealing with Camilla, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleIt’s been a pleasure conducting our flat search with Diana. She was always easy to contact, time flexible, positive and professional. Thank you for making the process so much easier!
Dear Carrie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleGreat company - Camilla Wright helped us with our property search and I couldn't recommend her highly enough! She was professional, efficient and helped us every step of the way.PositiveProfessionalism
Dear Ellen, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleWhat could have been a very stressful process was made easy and exciting by Camilla Wright at Mountgrange Heritage. She sorted everything from start to finish and her honesty and knowledge of the market was paramount. Would highly recommend. Thank you Camilla.PositiveResponsiveness, Quality, Professionalism
Dear Rosie, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleMe and my wife rent our flat via Mountgrange, they were very helpful, professional and responsive. It was a pleasure to work with them. We will definitely work with them again.PositiveResponsiveness, Quality, Professionalism, Value
Dear Bilge, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleMountgrange Heritage are very professional and easy to deal with. Matt was a joy to work with, straight up, very honest and very knowledgeable about the market. From start to finish, we felt we were in safe hands.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jack, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleGreat agency and service! Rented a family flat with the help of the amazing Diana. The process was very easy and straightforward, we wanted to do things quick and Diana was very professional and responsive. Highly recommended :)PositiveResponsiveness, Professionalism
Dear Sagi, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleDiana at Mountgrange was a huge help when we were flat hunting from abroad. Due to COVID, we were unable to tour properties in person. Diana helped coordinate videos and went to the flat to take measurement for us. Her responses were always immediate and she made sure we were comfortable at move-in. Highly recommend Diana and her team!
Hi Jane, thank you so much for taking the time to review our Lettings service and we're so pleased we could help you find your flat. Diana is so happy to get such positive reviews.
5/5
GoogleOutstanding from start to finish. Alexandra was kind, flexible and attentive. Within one week she had identified the exact property for me and from there on in she made the entire process very very easy and it was minimum hassle for me. A fantastic and personalised independent estate agents that I can't speak of highly enough. Thank you for making my move so easy!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your glowing review Rehan, it makes such a difference to our team and we've passed your comments onto Alexandra. Good luck in your new home.
1/5
GoogleLast week on 29 July 21 I saw on Rightmove website that 12 Hallfield Estate 2 bedroom flat is rented out by Mountgrange Heritage. I went to the agency. I spoke with Andrew and we agreed to see the flat for next day 30th July 21 at 11:30. I saw the flat and liked it and said the budget was £1600 and I wanted to rent it. He immediately said it was not a problem that the landlord would accept. I asked what I should do at this stage. He said that as soon as he went to the office, he would immediately send me a confirmation email. We agreed. I didn't bother him thinking that it would be very busy that day. I waited until Tuesday. I did not receive any email. I emailed him on Tuesday, I called him on his mobile phone, I left a message, I called the office, I couldn't talk to him, I explained my situation to the agency and they said they would forward my message . I then looked at Mountgrange Heritage's own web page. I saw that it was Camilla who was in charge of that flat, I called her, but I could not reach her. I left a message again. Nobody replied back. This Friday I finally reached Andrew. He told me on the phone that he was busy on Friday and Saturday, that he could not send a confirmation e-mail to me, and that his other colleagues rented this flat to someone else because he worked part-time on Monday. If I said I wanted to rent this flat, why was my offer not communicated to his superior? I had already agreed to the requested rent. I was very disappointed and shocked because I wanted to rent out a flat with you because your reviews were good, but I realized that I was wrong. Additionally, due to this reason I declined the choice to view other flats from other agencies because I thought that we had made an offer.NegativeResponsiveness, Quality, Professionalism, Value
Dear Guner, thank you for taking your time write your comments. I am sorry you feel you had to post this review. I have a clearer understanding of the situation after further investigation. Could you please let me know when you are free to discuss? Best wishes, Ian Barrett - Director
5/5
GoogleWe found a wonderful property to rent with Mountgrange and have just moved in very smoothly with no headaches, our requests were met with no issues and there has been excellent communication with Andrew. When our boiler stopped working last week they came to sort the problem straight away, great service, thanks to all for a very easy move : )PositiveProfessionalism
Thank you for taking the time to review us Betty - we love getting positive feedback like this. We hope you're settling well into your new home.
5/5
GoogleI've been letting my property with the assistance of Karina from Mountgrange for a number of years and have been consistently bowled over by her hard work and professionalism. She's also a complete joy to deal with, always bubbly and enthusiastic. Thank you Karina and the Mountgrange team!
Dear Giddy, I’m delighted to hear that you had such a positive experience dealing with Karina, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI have dealt with Annabel multiple times over the years and she has always been amazing. Super attentive, understanding and always gets the job done. She is my go to whenever I need a property. I couldn't speak more highly of her! She is the best!
Dear Rhona, I’m thrilled to hear that you had such a positive experience dealing with Annabel, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI have been on the hunt for the ideal flat for a while now, and am so pleased to have been shown this property by Diana that wasn't initially on my radar. She has been so helpful in negotiating my offer, so responsive to my barrage of messages and is incredibly knowledgeable about all the properties she showed me. Although she is clearly very busy, she made time for me and was totally honest from the get go. I am very grateful to her for all her help on this.PositiveResponsiveness
Dear Kitty, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
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