Mountgrange Heritage estate agents in London

★★★★★ 5/5

Google

We had transacted our business with Zoe Benson, who provided us with great service and always being there if we needed anything. We are very impressed with the professionalism and caring attitude of her service that we will use the company again in the future. A cut above the rest. Highly recommended

Keith · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 1/5

Google

Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant. The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems. The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak. We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing, 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work, he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews). Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it, and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable. The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing. Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call. They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back. Veronica W was a terrible property manager, always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600. Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation led to a great deal of anxiety and stress. I urge potential renters to avoid. EDIT: Mountgrange replied saying they had tried to contact me 'several times'. This did not happen. They refused to discuss the issues with me when I was a a tenant, and when I tried were rude and dismissive in doing so, so I don't believe they had any intention of talking to me.NegativeResponsiveness, Quality, Value

Harriet · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

I sold my property recently and had an amazing experience with Mountgrange. The process was incredibly smooth, all of the team were really helpfully, Tim in particular. Would definitely recommend.

Alec · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Zoe Benson at Mountgrange Heritage is a rare kind of agent to come across in London - she is knowledgable and genuine in helping you in what is often a tricky and emotional process in finding a home. She has been kind and pragmatic in her advice and not just out to make a sale - you can tell she has her clients best interests in mind :)

Hilary · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Wonderful service, Bethany was so helpful in finding me the perfect place, and helping to navigate the contracts and approval. I had been trying for weeks with multiple brokers, then I found Bethany and Mountgrange. Bethany immediately understood exactly what I was looking for and was efficient with my time and very easy to work with. Thank you so much.

Steven · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Annabel has been extremely professional, dedicated in her service beyond normal office hours, patient, and proactive whenever needed. Thank you so much Annabel ! The properties proposed by Mountgrange Heritage are usually amazing with coherent price positionings. I wish you would have more properties on offer!

Isabelle · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Oh my! What a relief to finally work with PROFESSIONALS. This has been a truly exceptional experience. The lettings team at Mountgrange offers minute attention to detail, immediate action and expert advice which has been so welcome. We had tried unsuccessfully to let with another local agent for 8 weeks, within a morning of transferring to Mountgrange they had found a tenant for us.

Rosa · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

What a pleasure it was to work with Mountgrange, particularly Bethany and Annabel. Both the agents and Mountgrange as a whole completely stand apart from other estate agencies in the sense of respect, gentle enthusiasm and setting an enormously high bar for what a boutique British business should be. There is soul in the experience and we are grateful for their help in finding our new home!

Kortney · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

We recently had to sell my father's flat and move him to - he had lived there for 30 years and felt very stressed about the idea of selling and moving. I am so glad we decided to sell through Mountgrange. Susan and Zoe and the whole team were so kind and understanding to my dad, they totally understood and responded to the emotional complexities of this particular sale and still managed to get the asking price whilst being very protective of him and light touch about the whole process. I can sincerely and 100% recommend Susan and her team.PositiveResponsiveness, Quality, Professionalism, Value

Francesca · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

We just signed a lease on a beautiful let in W11 through Mountgrange Heritage. I walked into the Notting Hill agent, met Andy and spoke briefly about what we were looking for. The very next morning he sent a brand new listing for a flat around the corner that was beyond our wildest dreams. Andy and Courtney ushered us through the process with ease and clarity - no forced salesmanship or frills. They know and love the area and I can see why they get the best listings! Thank you Mountgrange! Thank you Andy!

Susan · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

We worked with many tenancy and lettings agents worldwide and unfortunately most maintain a certain reputation which they so desperately try to uphold. The guys at Mountgrange are however a shining beacon in the sea of lettings agents.. The staff at MG is professional, considerate, kind and not pushy. They maintain a smaller portfolio which however is managed with care and longevity in mind. We appreciated working with them and will conduct all our future real estate and property management through them. Ps. Ask for Bethany. She is available 24/7 and you can rely on her doing her utmost to secure your interests.

Dan · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

I found Mountgrange Heritage very helpful and courteous. I have rented my flat through them on several occasions. Overall I have had a very good experience. Michelle Flowers and Andrew Johnstone were particularly helpful. I would recommend!

Simon · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Excellent service from Mountgrange. Henry and the rest of the team did a wonderful job finding us short let tenants for our flat in Notting Hill whilst we were away travelling.They achieved a fantastic rent and no void. Would highly recommend!

J · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

I have now rented 2 flats through Mountgrange Heritage. I would like to thank them all for their professional and attentive approach. Special thanks to Bethany as well who have been incredibly helpful in securing these tenancies! I would also like to extend my sincere thanks to Charlotte, my incredible Property Manager, who has been nothing but helpful and caring in moving between flats and thanks to her, all issues have been handled very swiftly.

Can · 23 October 2022 · Mountgrange Heritage London (27 Kensington Park Road)

★★★★★ 5/5

Google

Thanks Mountgrange Heritage for assisting us to looking for a new home.They are very friendly, informative and helpful all the time.

David · 24 August 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Great experience. Always professional, punctual and effective, all topped with a smile! I would surely go back to MH in the future, either as a buyer or seller.PositiveResponsiveness, Quality, Professionalism

Davide · 24 August 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

I have dealt with the team at Mountgrange Heritage for many years and they have always been incredibly professional and very helpful. Liz, Michael and Tim run a great company and are highly recommended.PositiveResponsiveness, Quality, Professionalism

James · 17 June 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Excellent service from the whole team at Mountgrange. They were very proactive and enthusiastic in generating interest and in arranging viewings for our flat, which was sold for our asking price. Many thanks to Susan, Scarlett and the team!

Mark · 17 June 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Mountgrange has a great selection and are experts in the area. Matt Dolman understood our needs and interests and was a pleasure to visit properties with. We also really appreciated that he worked with the sellers on price and meeting our budgetPositiveQuality

Alia · 17 June 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

I am writing from the experience of a solicitor acting for both sellers and buyers of properties from Mountgrange Heritage. All the team have acted extremely professionally throughout each transaction and are able to step in to liaise between the parties when necessary and equally take a step back to let the transaction run smoothly. They are always a pleasure to deal with, super responsive and knowledgeable.PositiveResponsiveness, Professionalism

Brinda · 17 June 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Mountgrange huge Heritage are outstanding in every way, I highly recommend them. Mountgrange Heritage supported our small family business with lettings for many years and gave excellent support. When we decided to sell @TimKane went above and beyond to find a buyer and work through a long and complex sale. I shall miss working with such a professional and friendly firm.

Elizabeth · 17 June 2022 · Mountgrange Heritage London (59 St. Helen's Gardens)

★★★★★ 5/5

Google

Charlotte Heaton has always been very helpful and fast in finding solutions.PositiveProfessionalism

Mathieu · 16 June 2022 · Mountgrange Heritage London (13B Stratford Road)

★★★★★ 5/5

Google

From start to finish we had a gold star service as Mountgrange out performed the other agents and secured a smooth sale.PositiveQuality, Professionalism

Paul · 16 June 2022 · Mountgrange Heritage London (13B Stratford Road)

★★★★★ 5/5

Google

We rented an apartment through Mountgrange, and everything went very smoothly. Diana and Alexandra were extremely helpful and got everything sorted out quickly !

Charlotte · 16 June 2022 · Mountgrange Heritage London (13B Stratford Road)