Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have been working with Tom French for nearly a year and have had a great experience! Tom is professional, kind, responsive, and thoughtful. We are very thankful for his support and look forward to continuing to work with him!
Dear Michelle, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleTom from the property management team has been wonderful to work with. Very proactive and always happy to help! Strongly recommended
Dear Elodie, We are so pleased that you have had such a positive experience with Tom and the Mountgrange management team, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleExcellent agency which provides top quality service. Would definitely recommend to anyone who is looking to rent/buy in the Kensington/Chelsea/Notting Hill area.
Dear Amir, We are so pleased that you have had such a positive experience with the Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleI have had the pleasure of working with Tom French from the Mountgrange group who has been very attentive, responsive, and extremely professional. I had a slight issue at my property and he quickly responded, escalated it, and managed to push to get it fixed within hours! Highly recommend!
Dear Pam, We are so pleased that you have had such a positive experience with Tom, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleChanel and team have been super patient and accommodating to our evolving property search in the area. As one of the few independent firms left in the area, we could not recommend them more highly.
Dear Grant, We are extremely pleased to hear that you had such a positive experience with Chanel and the team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleWhat a lovely experience it has been buying our dream home through Mountgrange Heritage. Thanks to you all but especially Zoe who has been so kind and helpful through the whole process!
Dear Leona, We are extremely pleased to hear that you had such a positive experience dealing with Zoe and the team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI came across to Mountgrange Heritage North Kensington branch in 2014 for the first time. Vey knowledged, helpful and kind people to work with.. Also, the properties they deal with are over the London overage with accurate prising..
Dear Maria, We are extremely pleased to hear that you had such a positive experience with Mountgrange. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleIncredibly professional and available, the team is totally dedicated to our search/sales, oftentimes coming up with innovative solutions and always beyond expectations options. Highly recommend, especially Chanel who has been incredible at any point in time through my research.
Dear Vanessa, We are thrilled to hear that you had such a positive experience with Chanel and the team. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.means a lot to us.
5/5
GoogleTim at Mountgrange Heritage has been a great agent to work with, efficient and helpful. All in all a very pleasant experience. Would highly recommend!
Dear Ithaka, We are so pleased that you have had such a positive experience with Tim and we value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleWe have recently dealt with Tim and his team in selling our late aunts home. None of us live nearby and relied on Tim heavily. We cant thank him enough for all the assistance and negotiating he did for us, going the extra mile when we needed either his guidance or things to be checked at the home both inside and outside and making what could have been a very stressful process into one that wasnt. We would not hesitate in recommending Tim and Mountgrange Heritage. With thanks Sue H
Dear Sue, We are so pleased that you have had such a positive experience with Tim and the team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage are an independent estate agent with a local feel and expertise in the W10 area. Chanel worked really hard and helped to generate strong interest in our flat which we ended up selling via Mountgrange Heritage. We had it listed with two agents and she booked in several more viewings than the other agent. Chanel, Tim and the rest of the team have also been extremely friendly, professional and proactive in all their dealings with us.
Dear Tony, We are extremely pleased to hear that you had such a positive experience dealing with Chanel, Tim and the North Kensington team. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGillian has been an absolute pleasure to work with and i cannot recommend enough! As a London buyers agent representing clients buying property from around the world the relationships with agents are imperative. Gillian is responsive, hard working and commercial thinking and if it wasn't for her tenacity we would not have got in to an off market property and negotiated a price everyone was happy with. Thank you, happy clients all around!
Dear Kerime, We are so pleased that you have had such a positive experience with Gillian and the team. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage have recently completed the sale of my property and I'm extremely happy with the service provided by the Kensington team (particularly Emma and Gillian). The property was listed with other agencies which allowed me to compare the performance of Mountgrange against two well recognized high street names. Mountgrange without doubt delivered more pre-qualified propspective buyers compared to the others who had some irregular viewings of sometimes inappropriate clients (i.e. looking for a house and shown a 2 bedroom flat, or who needed to sell first and who hadn't even begun the first most basic step of that process and yet made an offer wasting my time). I am aware that Mountgrange turned down clients wanting to view as they didn't meet criteria re funds, proven legimate source of funds etc. Indeed, Mountgrange actively turned away one propspective buyer - and lost their potential commission - and handed them to another Agent as they didn't meet their rigouous standards. It's hard to find morals in the real estate business but they shone in these tests. The team were very informed and friendly, and always open for you to pop in for a chat regarding progress. In the other agencies, i felt it was a numbers game to secure a listing, but then there wasn't as much follow-up as they had too many properties to focus on. It's no surprise to learn that Mountgrange have consistently sold almost every property that came up for sale in my building over the past decade. Highly recommended.
Dear Gary, We are so pleased that you have had such a positive experience with the Kensington office, we really value your feedback. Thank you so much for taking the time to write your review.
1/5
GoogleRating only, no written review.
Dear Zoe, We were so disappointed to see your review, as we are known for delivering excellent service and as an independent agent rely heavily upon our reputation and personal recommendations. Unfortunately, due to customer GDPR we can not discuss your case here but only say that sadly the outcome was inevitable due to unique circumstances beyond our control.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to write your review.
5/5
GoogleExcellent Estate Agent, great staff.
Dear Sharon, We are extremely pleased to hear that you had such a positive experience dealing with Mountgrange. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleGreat service, attentive and caring staff. I would recommend!
Dear Martin, We are so pleased that you have had such a positive experience with Mountgrange Heritage, we really value your feedback. Thank you so much for taking the time to write your review.
5/5
GoogleGreat service from MH, they handled a recent property sale very well. Communication was great and the process very transparent.
Dear Simon, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with us! and hope to work with you again in the future.
5/5
GoogleVery professional. I did receive a great tailor made service in renting my flat.
Dear Andrea, We are thrilled to hear that you had such a positive experience with Mountgrange. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleJust exchange on a flat which was marketed by Mountgrange’s branch in Kensington. Super professional and Razieh was extremely responsive and helpful
Dear Mathieu, We are thrilled to hear that you had such a positive experience with Razieh and the team in Kensington. Thank you so much for your kind words and taking the time to write your review, it really means a lot to us.
5/5
GoogleChanel is lovely and has been working very hard at finding us opportunities for purchase.
Dear Ed, We are so happy to hear that you had such a positive experience with Chanel and Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleRazieh is an absolute pleasure to work with. Very professional, attentive and thorough. I highly recommend her.
Dear Gyan, We are extremely pleased to hear that you had such a positive experience with Razieh. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleEmma and her colleagues are professional, committed, responsive and deeply knowledgeable. Highly recommended!
Dear Carina, We are extremely pleased to hear that you have had such a positive experience with Emma and the team at Mountgrange Heritage. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleProfessionally-run estate agency, highly recommend! Charlotte Heaton in particular is extremely helpful and a pleasure to deal with!
Dear Boris, Many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience with Charlotte and hope to work with you again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
