Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks to Matt for his excellent service and professional manner when showing us around properties in North Kensington. His knowledge and expertise in educating us was first rate.PositiveResponsiveness, Quality, Professionalism
Dear James, your kind words are very much appreciated, we love to help people make their property moves as smooth as possible and feedback like yours means a lot. We look forward to working with you again.
5/5
GoogleMatt gave us an excellent service, with extensive knowledge of the north Kensington market. He was very responsive and approachable too. Great job!PositiveResponsiveness, Professionalism
Dear Jack, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleWe've been living in a property managed by Mountgrange Heritage for the past year and are very happy with the management. Diana Kubicki who helped us find a property was of invaluable help to find a place and move during the pandemic.PositiveQuality, Professionalism
Dear Alizee, many thanks for taking the time to write us a review, it’s very much appreciated. We are extremely pleased to hear you had such a positive experience and hope to work with you again in the future.
5/5
GoogleTim, Matt and Scarlett helped us so much with potential buyers and viewings. They are a really friendly team and provided great support and advice throughout. We highly recommend them!
Dear Kelly, I’m thrilled to hear that you had such a positive experience dealing with the whole team, I’ll make sure your comments are fed back to them. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleScarlett May from Mountgrange Heritage was such a pleasure to work with. Very professional and nice, and in the know of the area, she really listened to our needs and presented to us only properties that were relevant. We highly recommend Scarlett to anyone looking to buy a property in Nortting Hill.PositiveProfessionalism
Thank you so much for your lovely review Gabriela. We've passed it onto Scarlett and she's so pleased. We really appreciate your wonderful feedback.
5/5
GoogleThank you Tim, Michael and all at Mountgrange for shepherding through this complicated and emotional sale. Professional, sensitive, communicative and dynamic. I have had a lot of dealings with estate agents and this lot have been the best by far. Astute valuation and asking price achieved. Congratulations!
Thanks so much for your glowing review Jon, it means a lot to the whole team. You were a pleasure to deal with. Michael.
5/5
GoogleWe used Tim Kane at Mountgrange and he successfully sold our flat under difficult market conditions (Corona). He achieved a good price and was an extremely capable agent to be dealing with. I believe his persistence and enterprising attitude secured us a sale when we could have spent another 12 months waiting for a buyer. If I was buying or selling in the area I would definitely go to him.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
Dear Sara, Thank you so much for taking the time to give a review, it really means a lot to us.
5/5
GoogleCharlotte is always friendly, calming and super professional. A grade A property manager! Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Lauren, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleWe were really happy about the experience with Mountgrange Heritage. Camilla Wright was professional and knowledgeable throughout the process and we are very grateful to here for making our move so seemless!!
Dear poppy, I’m thrilled to hear that you had such a positive experience dealing with Camilla, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI recently rented an apartment in Holland Park through Mountgrange Heritage. Diana Kubicki was very friendly and professional throughout the whole process. I had a few unpleasant experiences with letting agents in the past, but I'm glad to say that dealing with Diana has been a pleasure: the negotiation has been clear and straightforward and the interests of both sides taken into consideration. I cannot but recommend contacting them if you are looking for a property in this area.
Dear Francesca, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleI am an absentee owner who totally relies on Mountgrange Heritage for property management. Thanks to the excellent interaction with especially Charlotte Heaton of Kensington office, I am kept fully informed of all aspects related to my flat's letting, repairs, etc. I am entirely satisfied with the quality, professionalism, and responsiveness of the Mountgrange team. Thanks much for the peace of mind!
Dear Sereen, I’m thrilled to hear that you had such a positive experience dealing with Charlotte, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
5/5
GoogleMountgrange Heritage is a great agency. We moved into our flat last year in April at the beginning of the pandemic and they were very supportive and made the move smooth. Diana Kubicki was super friendly and helpful and assisted with all the questions/requests we had. I would definitely recommend using them for finding a flat! Also, they have a pet friendly section on their website which helped me find the perfect flat to rent given I have a cat.
Dear Yasmina, I’m thrilled to hear that you had such a positive experience dealing with Diana, I’ll make sure your comments are fed back to her. Thank you so much for taking the time to write your review, it really means a lot to us.
1/5
TrustpilotDo not rent with Mountgrange under any circumstance
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems.The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak.We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing, 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work, he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews).Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it, and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable.The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing.Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call.They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back.Veronica W was a terrible property manager, always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600.Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation let to a great deal of anxiety and stress. I urge potential renters to avoid.
1/5
TrustpilotDo not rent flats through this agency
Do not rent flats through this agency. I rented a flat at 39B Pembridge Villas, London, W11 3EP.I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am self-employed and it seemed easier that way).The agency (Mountgrange heritage Notting Hill) and the landlord (Carlotta De Luca) were very uncompromising. I was surprised at how little sympathy they had. I have emailed them asking to call an engineer to look for a solution, but their response was - you paid and nothing could be done. My GP sent them a letter saying that the vibrations were causing headaches, but still no response. I installed the app that was measuring the vibrations and sent the results to the agency, but unfortunately, they ignored it. The engineer's fee to check the problem was over a thousand pounds which I was happy to pay but they needed to lift the carpets and the agency/landlord didn\'t allow it.They arranged a few viewings (after 4 months of weekly correspondence with them) and kept saying that they are being very generous to me. However, nothing ever came out of those viewings. Only after 6 months when I left, they waited for a month (so that they could use my deposit) and then found new tenants.The agency is called - Mountgrange heritage Notting Hill.
5/5
GoogleFantastic Agency. Much better than the others I've worked with. Very open, transparent and clear on everything. Also particularly impressed with the attention to detail. There were a lot of details to manage as we brought on a new tenant and they managed it all superbly.
Thank you so much for your great review Anthony, we really appreciate getting feedback like this.
5/5
GoogleTalk about going the extra mile! We were managing this from overseas so needed a lot of extra help which they provided without hesitation. I've tried most agencies in the area and these guys are by far the best.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your fabulous review Sandor, it means so much to our team to hear feedback like this.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service, kind and considerate staff!
Thank you for your lovely review Rahul, we really appreciate it.
1/5
GoogleReasonable enough at running their landlord"s property but they have failed to release the deposit 4 months later with little explanation and dwindling responsiveness.
Hello Ben, we’re really sorry that your experience did not match your expectations. We are working with to you resolve this matter. Nichola Andrews, Head of Property Management.
5/5
GoogleGreat experience renting a property with these guys. Met Andrew and within 10 days I was in the property! Easy process and Andrew kept up the comms to make sure the whole process went smoothly. Great stuff.
Thank you Dominic for your review and we're glad everything went so smoothly for you in your new London rental.
4/5
GoogleFortunate to lease a lovely little mews flat in Holland Park - Mountgrange helped find me a pet friendly home, and was always responsive to any questions or property issues that arose during my tenancy. A little gem of an estate agency, and a refreshing change from dealing with the often smarmy 'big' high street estate agents.
Thank you for your review Mary. We're so pleased you found a pet friendly home in Holland Park through our team.
5/5
GoogleLinus who manages our flats has been so helpful and attentive , and has helped to resolve all the teething problems with our new properties. He is on hand always, responds immediately and is so easy to talk to. Do not know what we would do without him.
Thank you Vicky for such a positive review of our property management service. We really appreciate it, especially Linus!
1/5
GoogleI have been a landlord and tenant in London. This agency is the worst I have encountered in 20 yrs. They use the cheapest workmen to conduct repairs, yet charge the landlord much higher fees. Have taken over a year to sort out a bath that would not drain, nearly six months to replace a broken washer drier, over a year to repair crumbling plaster work due a previous leak. over three years to replace carpet that was promised would be replaced upon renting the property. Their repair people are totally incompetant and make things look worse. Their policy is to delay, make excuses and more delay until the tenant eventually gets so frustrated and gives up. Compulsive liars. Landlords, if it is important to you that your property is repairsed by quality repair people and that your tenants remain happy, then stay away from this truly awful agent.NegativeResponsiveness, Quality, Professionalism, Value
We're very sorry you feel this way. We take our property management service very seriously and pride ourselves on using quality trades people for our landlords. We will look into your complaint fully. Nichola Andrews - Director of Property Management.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards: Mountgrange Heritage, London won Gold; Mountgrange Heritage, London won Trusted Agent.
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