Trusted Agent profile
★★★★★
675 reviews across 3 offices and 3 platforms
Mountgrange Heritage has three offices, all in London. Together they have 675 reviews on three platforms, rated 4.8 out of 5 overall.
529
Reviews on Google
All 3 offices
6
Reviews on Facebook
Business-wide
140
Reviews on Trustpilot
Business-wide
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Mountgrange Heritage's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mountgrange Heritage, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIve worked with Madison for a number of years and would have no hesitation in recommending her, or the team at Mountgrange Heritage. A top service all round, coupled with a ton of experience and a can do attitude
Dear Andy, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison Lane at Mountgrange Heritage has been with me on my journey to find a new home. She had gone above and beyond to put suitable properties in front of me and completely comprehends my demanding requirements. Her warm, sunny and enthusiastic personality makes her a joy to deal with.
Dear Janine, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a great experience working with Madison when buying our flat - she set up a group where we could ask and answer questions and kept us fully informed throughout. The process was very smooth and we're delighted with the outcome! Would definitely recommend
Dear Alex, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe work with many agents in London and I can honestly say that Tom is one of the best. His communication, efficiency and the care he gives to his customers is of the highest calibre. Every tenant I speak to has only great things to say.
Dear William, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleThe entire rentals department are first class and have excelled for many years since the days of Thalia Bryan. In particular, Veronica is considerate, caring, and efficient. Expat landlords thousands of miles away can rest easier knowing she is looking after their interests so capably.
Dear Timothy, We are so pleased that you have had such a positive experience with Veronica and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMountgrange Heritage Kensington provided us an excellent service ! We were planning to buy a flat. They understood our brief at once, and proposed the adequate product within a day. They have an interesting range of products and opportunities. All along the process until the end, they were very professional in all circumstances, a good team always available.
Dear Jean, We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleWe had a fantastic experience renting with Mountgrange Heritage! Tom French, the property manager, is incredibly professional, responsive, and always happy to help. He made our move to London seamless and stress-free. Highly recommend!
Dear Anthony, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleExcellent Property Management Service. Tom French has been very helpful throughout the months I have been renting. He is very professional, dedicated and approachable. One aspect that truly stands out is his responsiveness. Any queries or issues I have had were addressed promptly and effectively. I highly recommend him to any landlord or tenant seeking a hassle-free and positive rental experience.
Dear Lourdes, We are so pleased that you have had such a positive experience with Tom and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMadison was great to work with and helped me navigate the property market in the early days of my flat search. Her knowledge and support made the process smooth and stress-free. She had good advice and always had my best interests at heart. Highly recommended!
Dear Aurora, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI recently had the opportunity to work with Madison as my estate agent, and the experience was exceptional. Madison exemplifies professionalism and expertise in the property market. From our initial consultation to the final completion, she provided invaluable insights and guided me through each step with clarity and confidence. Her dedication to client satisfaction is evident through her prompt communication, meticulous attention to detail, and personalized approach. I highly recommend Madison for anyone seeking a dedicated and knowledgeable estate agent. Her commitment to excellence made the entire process seamless and stress-free. Thank you, Madison, for your outstanding service.
Dear Simon, We are so pleased that you have had such a positive experience with Madison and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHonor Brooksbank has been extremely professional, knowledgeable and accommodating. Her approach is not typical of a sales person as she is much more considered and more interested in understanding the client's criteria first. This makes the search process more targeted and more efficient.
Dear Lourdes, We are so pleased that you have had such a positive experience with Honor and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotFriendly team
Friendly team HelpfulEnjoyed working with Mountgrange
Dear Matthew,We are so pleased that you have had such a positive experience Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotA great experience
Katie was very professional and went the extra mile to provide insightful information and helpful advice on properties.
Dear Shannon,We are so pleased that you have had such a positive experience with Katie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI was dealing with Archie and would highly recommend his services. He was responsive, professional and helpful the whole way through the process! Thank you Archie and Mountgrange Heritage!
Dear Annabel, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI want to give a big thanks to Archie Turner for being so helpful and proactive during our home search. He made sure we had all the info, photos, and videos we needed since we couldn't visit in person. His support really made a difference and we're so thankful for his help!
Dear Gu, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleEmily was absolutely wonderful with showing us flats, keeping us updated about availability, and had excellent follow through. I would highly recommend working with Emily to find your next flat! Thank you Emily!
Dear Dominique, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleArchie Turner has helped me find a place. He was extremely helpful and made sure I was comfortable with the place I was about to rent. With all the real estate agent I had to deal with he's by far the nicest! Mountgrange Heritage is lucky to have such a good asset!
Dear Ali, We are so pleased that you have had such a positive experience with Archie and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleAmazing service from Emily on the Lettings team. I wasn’t in the area for a viewing so from my initial email regarding the property to the actual virtual viewing, there was around 8 hours turnaround which is excellent. Also unheard of typically for an agent to show you the property and then film an additional video for you to refer back to. Service has been second to none from what I’ve experienced while searching for a rental property. Thank you ever so much!
Dear Luis, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI had an outstanding experience with Chanel as my estate agent. She was incredibly professional, reliable, knowledgeable, and responsive throughout the entire process. Chanel took the time to understand my needs and preferences, providing valuable insights and advice. I highly recommend Mountgrange Heritage.
Dear Stefanie, We are so pleased that you have had such a positive experience with Chanel and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleHad an fantastic experience with Emily, who was my lettings agent. To start with she was very accommodating with my schedule as i had to cancel our first viewing. Once at the flat she took the time, to understand my requirements, allowed me to take the time i need at the property. Never felt she was pushing me one direction or the other, and she was very honest and open with me throughout the process. Thank you!
Dear Athina, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI am thoroughly impressed with the service provided by Mountgrange Heritage. From the initial consultation to the final closing, their team exhibited an extraordinary level of professionalism and expertise. Each phase of the process was meticulously managed by specialists who ensured that every detail was attended to with precision and care. Communication was top-notch, with regular updates and prompt responses to all our inquiries. Their market knowledge is unparalleled, and their strategic approach helped us achieve the best possible outcome. The entire team, including the agents, support staff, and coordinators, worked seamlessly together, making the experience not only smooth but also enjoyable. Mountgrange Heritage’s dedication to client satisfaction is evident in their thoroughness and commitment. I felt supported and confident every step of the way, knowing that I was in the hands of true professionals. I highly recommend Mountgrange Heritage to anyone seeking superior real estate services. They exceeded my expectations in every way and made what could have been a stressful process incredibly efficient and successful. Thank you to the entire team for your outstanding work!
Dear Yutong, We are so pleased that you have had such a positive experience with the team at Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleI cannot recommend Mountgrange Heritage highly enough. In a challenging market, their expertise shone, making my house-selling experience smooth and successful. Key aspects were Expert guidance: Michael Wilson, co-owner of Mountgrange, demonstrated exceptional professionalism and market knowledge. His friendly demeanor coupled with his expertise made the entire process less stressful. Communication: Regular, clear updates kept me informed at every stage. Michael's advice was always timely, valuable and straightforward, helping me make informed decisions. Results: Despite difficult market conditions, my house sold within a few months at a satisfactory price. As a bonus, Mountgrange also found my next home. Full-service support: Michael's experience was invaluable in navigating the often tricky period between offer, acceptance and exchange of contracts, for both my sale and purchase. Team effort: While Michael led the process, the entire Mountgrange team were friendly, professional and dedicated. They really seem to love this business. What sets Mountgrange apart was their ability to handle the entire property journey - which in my case involved selling and buying. Their comprehensive approach, combined with their market insight and client-focused service, makes them an excellent choice for anyone looking to buy or sell property. They have my highest recommendation.
Dear Marianne, We are so pleased that you have had such a positive experience with Michael and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
GoogleMy recent experience with Emily from Mountgrange Heritage was nothing short of exceptional. Emily’s professionalism and dedication were evident from our very first interaction. She took the time to understand my specific requirements and preferences, showcasing a keen understanding of the rental market and providing options that perfectly matched my needs. Throughout the entire process, Emily’s communication was clear and timely. She was always available to address my questions and concerns, providing insightful advice and ensuring I was well-informed at every stage. Her meticulous attention to detail and proactive approach made the rental process incredibly smooth and stress-free. Emily’s exceptional service and genuine commitment to finding the ideal property for me were truly commendable. Her expertise and personalized care made all the difference, resulting in an outstanding rental experience. I highly recommend Emily for anyone looking for a professional and dedicated agent. Her exemplary service sets a high standard in the real estate industry.
Dear Yutong, We are so pleased that you have had such a positive experience with Emily and Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
5/5
TrustpilotGreat rental management
Great rental management over many years, able to manage all tenant issues easily. Made being a landlord easy and stress free!
Dear Josie,We are so pleased that you have had such a positive experience with Mountgrange Heritage. We really value your feedback, thank you so much for taking the time to write your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (27 Kensington Park Road) has the most, with 379 reviews rated 4.8 out of 5, followed by London (13B Stratford Road) with 347.
The three Mountgrange Heritage offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
